Nice experience. The Assistant Sales Manager Renee worked with us and gave us various price options for outside furniture we were looking at. We liked the service and attention to our needs and inquiries. Very nice quality products and competitive pricing. Good purchasing experience.

We have driven by Fortunoff so many times and we finally decided to stop. I am so glad we did! From the moment we walked in the door we were greeted by Joanne Mitchell! She was extremely kind and knowledgeable. She gave us details of every item we were looking at. She has an awesome personality and it shows. Thank you Joanne for all of your help in choosing our deck furniture. We look forward to seeing you again!

Great experience. Sale person was a very nice with true customer service attitude.

We have always believed that the outdoor furniture at Fortunoff was a good quality until we purchased a set for ourselves. We were very wrong, we were better off buying outdoor furniture from Walmart. We at the very least would have gotten what we paid for and in better condition. After receiving at least 15 deliveries we finally settled for a not so perfect set with scratches and dents throughout. (shame on us!) We have had this set for 2 summers now and it looks as if we had it for 10 years. Fortunoff sold us a cover for $300.00 and stated all you have to do is clean the chairs for bleach and a brush. I never had to clean my patio furniture in this manner. The chairs were covered with mold. We left it uncovered in the rain and now it has ridiculous stains all over the top of the table which do not come out. (WATER STAINS! Its an outdoor table!) I would never recommend anyone to purchase outdoor furniture from them EVER! Only posted 1 star because I could not post without it.

Janet was really nice and showed us various aluminum tables for the patio. We chose a large one and waiting to receive it. There is a very good choice, very nice personnel. Convenient discounts for Labor Day weekend!

Sales person was very thoughtful wit a great personalityWould recommend this store to anyone looking for outdoor furnitureThe had a good amount of inventory

Joanne and Renee were excellent! They were very helpful, informative, and were able to guide me on my purchase based on my needs. They were outstanding and I highly recommend asking for them.

After shopping at many other places, best quality by far, great prices, excellent service. Highly recommended.

Rene very helpful and my Goodness patient absolutely Awesome with helping me with my outdoor selection.😊

Renee was our sales rep. Greeted us as we came in, gave us a quick overview, and left us to look. Answered all questions and helped with our decision on a patio sofa.After that, everything went wrong with production and delivery of our sofa. Renee kept us posted on all the delays and offered us the chance to come in and switch our choice to one they could assure us was in and available.We did and she then.offered a discount for our inconvenience. She turned a potential real disaster experience into a good one.

Very honest service. Excellent

We were treated most respectfully by Joanne who answered all our many questions and provided us a sale price on a complete patio set that was just what we wanted.

Fortunoff Backyard Cherry Hill is one of the best locations we have found for our outdoor furniture and accessories. They have a very large selection of quality oriented product to view and sample right on the floor, making this a must visit destination. If you typically look to an on line retailer, I suggest you stop in to this store first. The knowledgeable, accommodating staff was eager to satisfy, offering suggestions without “selling us” on extras!

A large selection of quality outdoor furniture. Great customer service and great prices.

Andrea was incredibly helpful, patient, and kind. I left the store feeling great about what was a major purchase and confident that my deck will look amazing!

Joanne was knowledgeable and very informative. She helped me with my purchase, set up delivery and gave a reasonable estimate for another item.

Marvin,the driver, and his helper did a great job. Their punctuality and friendliness was much appreciated. They were very respectful of my property and new furniture.

Staff was extremely friendly and knowledgeable on the products. They spent a lot of time with my wife and I on options without pressuring to buy. Joanne was really helpful in making sure we understood our options - and the price in the end was very reasonable. Overall a great buying experience.

Great place! Excellent customer service and competitive pricing.

Every time I go here they are so accommodating and friendly! They even offered to help me carry things out to the car on 2 occasions. I highly recommend shopping here.

Horrible experience. Ordered our furniture in March with a May delivery date (before Memorial Day). I called to confirm the date today and they told me hat it has been backordered until August. No phone call or email to let us know. If I had not called, they never would have notified us. Unacceptable service. Order cancelled and will never go back again.

It was just right and a decent deal.

Andrea was very helpful in showing us different patio sets. After finding the one we wanted we would have had to wait until the end of April to get it. She was able to have us take the floor model ! Excellent customer service, I would recommend this store for your outdoor needs!

Showroom was spacious and well-stocked. Salesperson was friendly and helpful. Great experience!

Great Store! Zero sales pressure. Knowledgeable staff.

Renee was a very knowledgeable and helpful sales associate when I had questions about my teak furniture and its natural oil based stain.

This is my second experience purchasing lawn furniture with sales person Joanne in the Fortunoffs Cherry Hill Store. She is most knowledgeable about the products available, and therefore she is able to streamline the purchasing process by quickly showing me exactly items that meet my needs and desires. I would highly recommend Joanne as the go to person for anyone looking for quality outdoor furniture.

07/19/2021 UPDATE - Warranty company finally responded - from November 2019 - but only because Robert the Manager stepped in. Well see what happens.07/11/2021UPDATE - Came back to buy more outdoor furniture. It is the best store in the area for quality outdoor pieces. Worth the money. BUT DO NOT BUY THE WARRANTY. Since my first review - we had an issue with one of the cushions. It has now been over a year and no resolution from the warranty company. It takes HOURS to even get them on the phone. I know that we are in COVID situation but a YEAR is unacceptable. And we still dont have a resolution or a new cushion. Now I am mad at myself for buying the same warranty on my Ethan Allen items. I am pretty sure that Ill end up getting the same treatment. So this time we did not buy the warranty on anything. I am so disappointed in the warranty company. You add like $ 1,500 insurance on your furniture - because it goes by pieces - and then you cant even get in touch with someone. It is a disgrace. But the Manager (Robert) and the employees in this store are most helpful.We came here first; did our due diligence at other stores; and came back the same afternoon. Joanne helped us and she was great. We invested in the insurance plan. Ethan Allen offers the same plan and it is a good one to have. We are happy with what we selected and the delivery dates we were given were not terrible. Make sure to stop in frequently for Floor Samples and sale items.

I enjoyed the the salesperson who worked with me. She was well-informed, and sensitive to our wants and needs.

Joanne was very helpful. Provided all information we needed but did not hover. Very pleasant no pressure experience.

After placing an order online and the order would not process for some reason, I called the cherry hill store Renee & Joanne where most helpful with processing my order with a discount code, & free seat cushions I also purchased a cover for the dining set over the phone and Renee offered to personally deliver it to my house!!! I highly recommend Fortunoff for quality outdoor furniture & thank them for finding me the best deal with impeccable service!!

Joanne was wonderfully helpful; there when we needed her and gave us plenty of space and time to find the right piece! Great service and products.

Amazing customer service and great experience. Manager and sales staff were extremely helpful and attentive.

This was the third time we came in, love dealing with Joanie, the furniture is expensive but well made and long lasting, a quality investment

We walked in and was greeted by Ms. Joanne Mitchell. What a lovely lady. We came in to order our Treasure Garden 13 umbrella. We expressed there was one left and to hurry before it sells out. Joanne, was very accommodating, when we mentioned we wanted to pushed out the delivery date. Due to our backyard renovation happening in September. We were very pleased and will definitely be back to make any future purchases. Thank you Joanne, for taking the stress off our minds. We were so worried about where to store and how to set up the umbrella.

Fortunoff Backyard Store is my favorite store for outdoor furniture. I have and will continue to recommend them to anyone interested in buying outdoor furniture.

Excellent customer service!!! Friendly and knowledgeable

Staff was extremely friendly and knowledgeable

Quality outdoor furniture and helpful sales team. A little on the expensive side but you get what you pay for.

Joanne Mitchell was very helpful!!

Renee was terrific-so helpful, great service!

I was very satisfied with my recent purchase of a chaise lounge at Fortunoff. I ordered the item in their store to avoid shipping cost and was planning to pick it up a few days later at the store. I asked whether any assembly was needed and was told no. The next day I received a phone call from the lady who took my order to inform me that assembly would in fact be required, but because she gave me incorrect information she would instead have the item delivered to my house, assembled and no shipping charge. This shows excellent customer service and I very much appreciated it. The item was delivered today and I love it! I will definitely shop at Fortunoff again and recommend them to all my friends. Just to add, their store is open but face masks are required and disinfectants and hand sanitizers are readily available. Overall, I had a very positive experience, thank you!

We had a wonderful experience with Jim at the Cherry Hill store. We had a delivery issue after the purchase and he handled it perfectly. When you go in make sure to ask for Jim, incredibly nice guy!!

I had a wonderful experience with the Cherry Hill store managed by Robert who was very helpful in the most friendly way all over the phone. We needed to find 8 lounge chairs to be delivered to a beach house. He arranged store purchase, warehouse order and delivery in very short order.Second time around with Robert we found a very specific table/chair set at a good price.

Our salesman Robert was very helpful and knowledgeable, he really was great with discounts! The showroom is well stocked and we were able to furnish our outdoor spaces with great looking quality modular seating and dining tables!!

Very good experience. helpful, pleasant and knowledgeable sales people.

Salesperson was extremely helpful in picking out our furniture and providing a lot of detail between all of the options. There’s a lot of great quality outdoor furniture to choose from in the store.

Second time buying there . Staff is great very helpful

The sales team at your Cherry Hill location were excellent . Robert and Andrea were special!!’ They always followed up in a timely manner . They were always response to our request and we found them to be creative in meeting our needs. I can’t wait to return and purchase additional quality furniture. You do have a winning team mat Fortunoff Cherry Hill nj . We will be back and expect to work with this wining team lead by Robert, again.

Very customer friendly. Very knowledgeable. Did everything to answer all my questions. Only draw back the furniture was not in stock and it wouldnt be available until mid July.

We had a great experience working on an order with Joanne!

I placed a phone order a few days ago. The experience was a breeze, the representative was helpful and answered all my questions. I cant wait to receive my outdoor swing and cushions. It will make this Covid-19 shelter in place experience more pleasant with a new swing and cushions to update my my patio furniture, while enjoying my backyard in spring and summer season. Thank You Debra and Fortunoff!

Very welcoming environment. Staff eager to please and guide you. Low pressure sales with more counseling approach.

Great and prompt service by the entire Cherry Hill team Robert, Andrea and James. Robert was a great assist to all my questions and completing the sale which was a gift in a timely manner.

Andrea and the other salespeople were very helpful😊

Once again I stopped in and dealt with Rob. Just like the first time he took great care of me. What was most impressive is the he remembered me right away. Its been 8 month or so since we last dealt with each other..

Great place to do business, great staff,Top of the line product. Pool floats are the best on the market. 5 stars.

The moment I walked into the store in Cherry Hill I felt at ease. Len was there to greet me and not only answer all of my questions, but he also brought up additional points for me to consider that hadn’t thought about prior to visiting the store.Len’s knowledge of the products and his personal insight proved very helpful in making my decision. He is honest and did not make me feel pressured at all. He even matched an online price for me. Thanks Len!

Great experience. Jim was very helpful in getting unavailable item shipped from another store so we could have a complete set.

Joanne in the Cherry Hill store is absolutely wonderful and was extremely patient. Thank you for the great service! Looking forward to getting our furniture!

Great quality outdoor patio furniture but a bit pricey!

Walked into the store after researching online and ordered exactly what I had hoped. Getting delivered and set up in a few days!

Andrea is such a lovely lady to work with. She had patience and I like that.

We now have a relationship with a sales person who is making purchases smooth and easy. Thanks Joanne.

Our sales person, Joanne was so helpful and friendly. She made our shopping experience a pleasure. Her Suggestions and product knowledge were appreciated. The store had beautiful outdoor furniture of excellent quality. It was a pleasure to shop with Joanne, at Fortunoff Backyard Store.

Great service! Excellent furniture! I highly recommend the Cherry Hill, NJ store.

We were very happy with our saleswoman, Joanne Mitchell. She did everything to help us out, was very patient with our indecisiveness, we finally picked our patio set,great service. Cannot wait to get it delivered . Thanks!!!!

Weve purchased several items at the Cherry Hill location. Great, beautiful, quality items plus extremely nice and helpful staff. Joann has been a pleasure to work with and has always gone above and beyond to make sure we are happy.

Rob and Joann were wonderful to deal with. Very helpful, knowledgeable and patient.

We had a wonderful experience. Thank you Andrea for your help and guidance.

It was as good as it gets. I was looking on line and at other stores and every one else said I would have to wait a month or until spring. The only reason I left and went back was my wife (who wasnt with me) took twenty minutes or so to get back to me.

The Cherry Hill location has great service. I thank Aundrea for everything she did to help us select our patio set. I also thank Joanne for helping us getting our purchase delivered so quickly. I highly recommend this store!!

Had a great time working with the team at Fortunoff in Cherry Hill. They helped us find a furniture set that worked for us, were flexible with matching sets, and gave us a competitive deal that we couldnt resist. More importantly, they were all fun, friendly, and easy to work with.

Haven’t received the items yet. But the purchase was great, Joanne was very helpful and knowledgeable. Added on more items later by phone and she was a pleasure to work with transaction was very smooth and easy.

Super nice in making exchange. Very happy with new selection.

Joann was very helpful and knowledgeable person explained very good

Paul was great, not pushy at all but explained and answered all our questions. The store has top notch furniture and outdoor accessories. The best place to shop for outdoor patio furniture.

Joanne was very knowledgeable and helpful in helping us to decide what we wanted! And her co worker Andrea was very friendly and helpful

I can say that the Cherryhill NJ store had 2 of the nicest and helpful women working today. I went in the store 3 times on 2 days to make sure I got the exact furniture and configuration that worked for me and they went above and beyond even allowing me to shuffle around the display furniture... Thank you ladies and Thank you Fortunoff for having such great sales people... Scott

Good selection of furniture. Doug was very helpful and walked us through our purchase. I would go there again. More competitive pricing than some other specialty patio furniture stores in the area.

Worst experience ever!!!! From multiple deliveries, losing a custom $130 pillow that I still have not received after spending close to $5000 total back in April!! Just was rectified by finally receiving a credit just last week for the pillow. And still no pillow!!! Will never purchase anything from this store again!!!! This truly deserves no stars!!

Worked with Tim, he was knowledgable and easy to deal with. The store had a nice variety and we were able to get just what we needed.

Zero gravity chair on sale. Fred was the man!

Fortunoff is very fortunate to have Joanne Mitchell as a Sales Associate in the Cherry Hill store. She was extremely helpful, knows the products very well, can answer all the questions about use and care---and I had many.I visited a few times before I was ready to purchase and she made the process very smooth and painless.I am excited to use the furniture and accssories, and the unbrella, as soon as weather permits. I havent visited Fortunoff before becuase I thought it was out of my price range, but I was pleasantly surprised to find a broad range of prices for all budgets.Thank you, and thank you Joanne!

A pleasurable experience for what could have been a tedious job. Frederic Trucker is an exceptional salesperson and takes the hassle away from shopping. You end up with the furniture you wanted and my shopping experience took 30 minutes to complete. A big thank you to the backyard store.

Very friendly and knowledgeable staff, excellent pricing

Fortunoff store did an excellent job, partly Jim in the Cherry Hill, NJ store.

Loved working with both Joanne and Paul. They really helped me get the order right and helped me decide on what I wanted to get. The furniture is great quality for the price...hoping it lasts a lifetime....but my warranty is for at least 10 years!

Great buying experience at Cherry Hill. Robert was the best.

Joanne was very helpful and knowledgable. Furniture is well made and looks great.

We had a problem and the manager was quick to make it right! Weve bought quite a few items and weve been happy with the quality.

Katherine was most accommodating and understood my needs and decorating design. The loveseat is exactly what I was looking for and it was a good price. Do not hesitate to shop there

The staff of the Cherry Hill store were very kind and helpful. They were easy to work with and assisted in my outdoor furniture selection.

DO NOT BUY FROM FORTUNOFF!!👎They don’t stand behind their poor quality furniture...We purchased a table with 6 chairs and after 2 years, the finish on the arms started peeling. We were told there was a 3 year warranty on the finish at time of purchase. I contacted the Cherry Hill store and was told that we had no warranty anymore because the they had filed for bankruptcy the year after we bought the set. They suggested we contact the manufacturer. The manufacturer told me they could not honor the warranty as they did not get paid for the goods when bankruptcy was filed. After googling about the bankruptcy, I found out that Fortunoff filed for bankruptcy TWICE in 5 years. Who knows when it happens again and you are in the same boat.👎

Len went out of way to help me order the chaise lounge I was looking for. Great customer service and well made products !!

Visited store in Cherry Hill May 2 2018 on haddonfield Road. Walked in store no one greeted or even acknowledged me . No one asked if I needed help and no one could move out of thier chair. Terrible! I will look elsewhere for furniture plenty of other places or there. Lost my business.

Nice furniture if you have 2 thousand dollars for yard chairs.

Nice selection. Great salesperson.

Snobbish unhelpful sales woman showed me a few sets with ridiculously high prices. She didnt want to go outside so she simply gestured in the direction of the outdoor display. Signs are misleading as they do not price the patio sets as displayed but with the least expensive configuration. EVERYTHING is an add on or up-charge; chairs, chair bases, table size even cushions.

We had a wonderful experience with Joann