The white lady dayshift Christmas Day at about 245 made two mistakes at the register first one blamed me second one I had to go back in to see what the issue was with a gift card and she forgot to tell me something the first time and had to print out another receipt money now is missing from my card I had to go back in for her to tell me that The money will be refunded in a few days she just let me leave without knowing terrible worker she should definitely not be working there.

Very dirty place. Broken down bathrooms. Help rude and unhelpful.

The workers are rude and disrespectful its like they hate their jobs shop at your own risk.....

Wouldnt honor their 3cent/gallon discount even when I showed my card and receipt. Both employees very rude!!!Long time customer no more!!!

Last night my life changed. All because I stopped at a Thorntons gas station. My son got out of the car as he has done countless times for me and other family members. He swiped my card, it authorized and he pumped the gas. He handing me my card through the driver side window. After taking off the glove provided by Thorntons, he got in the car. We buckled, sanitized our hands. I put my card back in my wallet and proceeded to head home. The pumps are notoriously out of paper so I dont even bother to have my son request a receipt. Besides Im a refreshing rewards member. I get email receipts. So I continue on home, not thinking anything was wrong. I have frequented this gas station over 300 times. I pull in my garage climb the stairs to the third floor. Take off my shoes and go in my room. We are home, we are safe.I dont hear the knock at the door, I was washing my hands. But my 14 year old son hears it. Looks through the peephole and see cops. They ask him if we own a Hyundai Elantra. They ask him if we have possession of the Hyundai Elantra. They ask him did we just leave Thorntons. He responds yes to all questions. He calls out for me. He comes in my room to say cops are at the door. My heart sank. The fear that came over me was out of this world. My son was interacting with cops without me. I go to the door to be told that my transaction didnt go through. Im confused, stunned and afraid to reach for my phone. I want to check my bank app officer. Im reaching for my phone officer. My son is behind me watching all this unfold. Looks like I wasnt charged officer and he says it happens often at this station. I tried to relax but I see his partner on the steps with his hand on his gun. I leave on the 3rd floor with only one way in and out. Where did he think I was going. Over gas. Why. Just why.I put my shoes back on. I grab my purse. The officers have gone down ahead of us. We get in the car. We open the garage, the cops are waiting for us. We drive to the gas station. The cops are outside the door. I go in and I am met with a rude cashier named Darius. Who tells at me, it didnt go through. I say obviously thats why Im back. He gives me my total, I say is that with my rewards discount. He yells again I already said nothing went through. My friend is on the phone hearing everything. My son is in the car watching. I pay for the gas. I request a receipt. I look up the same cops are in the gas station watching me. As if I was going to try something for $21.38.My causcian friend Cheryl Lynn, tells meI had the same thing happen to me... they sent me a letter... not the police.I drive home terrified and on edge. I comfort my child as best I can. I get up today to call customer service. Because I have gone to this gas station for years, I must talk to them. I call and get told by Chris from Thorntons that this is their policy. I was told that employees no longer have access to customer information such as emails or phone numbers. I say why didnt the attendant use the speaker to alert me. He again repeats this is our policy. I said you send police to the home of an African American womans home. Your policy is to scare people.My friend posted on her page and Thorntons outright lied. They stated they contacted me. They have not. They have not apologized. They just stated that this was their policy. For $21.38, I can never go to this gas station. For $21.38, I slept afraid. For $21.38 my son has more fear of the police than he already did. For $21.38, our lives are changed. And for Thorntons its policy, for me and my son its a new level of fear.I will not be patronizing Thorntons anymore... help me boycott them.

They are the place to go for the lowest gas price in the southwest suburbs! Their convenience store is great because they have plenty of drinks and snacks. Have gotten some winning scratch offs there too.

I feel safe with Thornton’s

This gas station is unsafe for customers. It was busy in there & the person ahead of me went tgrough 2 phony ids trying to buy alcohol & took up 10-15 mins before the other employee opened her register. Tempers were flarring & the employees didnt even seem to care nor did they handle it well. I would skip this thortons!

Coming to this gas station since the day it opened. Pulled up to the pump to get gas, swiped my credit card, went through the regular routine but this time pump rebooted. Once again I swiped card went through routine, this time pump told me to see cashier. Went inside asked very rude, lazy person if there was a problem. Got no answer instead she said how much you want to put in. Said I want to fill up. She said need an estimate. I again said I wanted to fill up.She didnt even look at me, said put in what you want and then come back in and pay. Asked her again if there was a problem with card. She shrugged her shoulders and said next. I said forget everything.Hello Shell goodbye Thorntons.After over a decade I think I deserve customer service.

Told me hoods or hats arent allowed in the store. Its 20 degrees out Im not taking my hat off. Been coming here for about five years but Ill never come back.

Perfectly fine I had no issues but some cashiers are just ignorant, some stuff cost high.

Nice gas station, nice employees professional and helpful, I would save money on gas each time I go there, i would give it 5 STARS

They would not sell me a swisher, even thought I am 20 years old and had my ID present. Bad business. Will never enter their store again!

Perpetually cheapest gas around if you get a new account every month. Save 10 cents always

My fav gas station

Great gas prices

The staff there is always so moody, its like you ruined their day because you asked them to do their job.