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Ford of Claremont
155 Charlestown Rd, Claremont, NH 03743, United States
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Ford of Claremont
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Ed
Review №1

The service was extremely fast. I got my tires balanced, rotated, a full vehicle inspection and my oil changed for under 50 dollars in less then an hour. No appointment needed, just drop in. They do have busy times so call ahead to see how busy it is.

sc
Review №2

Very impressed. As any dealership you hear good andbad things about them. At first we didn’t have our hopes up with how our truck buying was going to go but we were very impressed. Jason helped us in ordering a new build lease and purchasing a super duty. Fantastic customer service!!!

Al
Review №3

Jay was a pleasure to work with! He was straightforward, honest with pricing and listened to what options I was looking for and showed me what I wanted within my budget. I used my own financing and filling out the paperwork when I came back to get the truck took all of 10 minutes, incredibly fast! Absolutely love my new truck and couldn’t be happier. I will be buying my next one through Ford of Claremont and I will be getting my plow through them as well.

Ro
Review №4

The sails people and finance people where great. There was no pressure they listened to what we wanted. We drove away with the vehicle we needed. I highly recommend this place

Je
Review №5

I recently completed a purchase with Claremont Ford and cannot say enough good things! They made the process easy, no high pressure sales tactics, spotless vehicle delivery and a 5 star walk through on the vehicles features. Best buying experience in my 40 plus years by far! Highly recommend!

Jo
Review №6

Good sales help. Great cars & trucks. Need me 1 of those Yetis. Beautiful Mustangs

An
Review №7

Awesome service! Shea was the service advisor when I brought my truck in for recall work. She knew exactly what the work entailed, how long it would take, and didnt talk down to me at all. After about 10 or 15 minutes in the waiting area, Shea came to apologize that my truck wasnt in the shop already, and assured me it soon would be. In the past at other dealerships, Ive waited well over an hour before my truck even went in the shop. Completing the work took exactly how long Shea had said it would.As a woman who drives and works with a truck, I have some mechanical knowledge and interest, but I have customarily been talked down to and/or not had anything explained to me regarding my trucks service when I go to dealerships. This was certainly not the case at all at with Shea at Ford of Claremont. I was testing the waters by driving past my 2 more local dealerships to get to Ford of Claremont today, and I am pleased to say that it was worth the drive and that I will be sure to come back again. Thank you Shea!

Ri
Review №8

I shopped around...went into this Dealership and we discussed what I wanted to accomplish. They listened, looked over my trade in, they made a very reasonable and respectful trade in offer....they discounted the new F350....and SHAZAM I drove away in a new truck. Thank you Ben Meusel.

Da
Review №9

Go see Dani Smith. She listens to your needs. Helps get you into the right rig! Great staff!! Always polite and respectful!!

St
Review №10

Great staff. Service department is top notch.

Je
Review №11

Jay took us through all of the details on the truck we wanted, while Tim quartered the globe looking for it. Their hard efforts paid off nicely !!! Great crew with which to do business; no sales pitches or hassles. Well be back for sure.

De
Review №12

Tim Maxfield and Jason Farrar scoured New England to find the Bronco Sport I wanted, and they delivered. Their names are synonymous with great patience and persistence ! Overall, the dealership is pleasing to visit and there is NO sales hustle when you arrive. You will not be disappointed. Already I have recommended them to friends, family, and business associates. Thank you guys ! Youre great !!!

Ca
Review №13

Great place for sales and service.

Jo
Review №14

Not a large selection. Im sure they have their reasons.

Er
Review №15

Zero productWant to steal ur tradeAnd will not negotiateGo elsewhere unless u want to get ripped off

Ch
Review №16

Fast service. Chris in parts dept helpful and knowledgeable.In and out quickly.

Da
Review №17

Vroom! Or in the case of the E Stang (swish). Very informative sales team

Je
Review №18

I called Ford of Claremont out of the blue on Friday morning, Ben picked up the phone. I explained I live in New York and saw a vehicle listed on their website and if it was available I wanted to purchase it. He put me on hold for a minute and came back to confirm the car was in stock. Within a few minutes we talked through the deal. I was planning on driving up to New Hampshire the next day to pick it up but Ben was able to have Doc drive it down to me. We traded a few emails, text messages, and calls that Friday. Ben even took the time to send me a few pictures of the car. I spoke with Dusty Saturday morning to review the financing and he confirmed he would handle the registration process with NY DMV. Monday at 10am I met Doc at the local airport and picked up the car!!!Ive purchased many cars over the years and can tell you no other purchase was so simple. Ben handled this deal from an out of state stranger over the phone without hesitation. He took my inquiry seriously from the start. I had spoken to another out of state dealer earlier who told me the only way they would deal with me was if I personally went to their dealership.I wish we were closer so I could have them service the car. Ben will certainly be my first call when I look for another Ford.

Je
Review №19

Great experience. Dani and the whole team went above and beyond to get me into my new truck. I would recommend them to anyone.

sh
Review №20

Christian was friendly, funny, ZERO pressure, and extremely helpful. I was just stumbling around deciding if/when I want a new truck or not and he didnt hound me one bit, even after a test drive and climbing all over the truck.... Their selection is huge and its great to see a Ford dealer back in Claremont. Great Family! Thank you.

Ro
Review №21

My vehicle was in need of some serious repairs and Ford of Claremont came through. I was able to get a loner car while mine was being worked on. My SUV is running great now. Ill bring my SUV to Ford for all my vehicle needs. A BIG thank you for everyone at Ford of Claremont.

Ve
Review №22

So excited about our new truck,a great experience,Thank you Dani Smith and Karter Elliot .

Jo
Review №23

Put in Bronco reservation in July 2020 and they never contacted us to submit the order so we missed the deadline wouldnt do business with this dealer if it was the last one on the planet as a matter of fact im trading in the 2021 explore i bought from them going back to GMC

ja
Review №24

Waited too long. Parts dept not proffessional! All dummies!

El
Review №25

I have shopped all over the place for a used car and had bad experiences until I went to Claremont ford. The sales people are the best. Never been to a dealership that actually cared about there customers. I bought a used car from them today and proud to say that I got it from Claremont ford. I just want to say thank you for your time and great!deal.

Jo
Review №26

Why all the Toyotas in front? Isnt this a Ford dealership?

Bo
Review №27

Jay is one of the best and nicest sales guys we have work with in a long time. If we like our new F150 we will return when we are ready to trade again.

Mi
Review №28

Purchased a vehicle - Christian and team were great. Vehicle ended up needing some work to correct the brakes - no hassles with warranty work.Make the trek down for oil changes, which are half the cost of Jiffy Lube and other shops in Hartford/Lebanon area.

La
Review №29

Friendly, not pushy for sales. Felt like we found a friend

A
Review №30

While on a family vacation our transmission stared having serious issues. Shea from the service department was helpful and kept us informed about the progress. They were able to get the parts quickly and worked hard to get the car back to us quickly.They’re on top of what they’re doing. Great service, transparent pricing.It’s never fun to have car troubles, but they worked to make it less painful.

Da
Review №31

Focused on sales and not service

Ta
Review №32

Was quite surprised to find them salesperson who sold me my last two cars was no longer there. Its not such a home town dealer anymore. Saw a different salesperson when I had a complaint, he sent me to service and never saw him again.

En
Review №33

Very good deler for of clearmont nh

Da
Review №34

A nice facility and my interactions with the service technicians has been great, However, the service manager is extremely rude and unprofessional. If hanging up the phone on a paying customer is an acceptable practice, than this dealership won’t last in this area. This is a small community and word travels fast.Update...I raised my stars to four because I received a phone call from the new service manager, Fred, inquiring about my experience with the previous service manager, Joanne. Apparently they must have seen what was going on or had other complaints and deemed that a change was necessary. I was delighted to have been given the chance to explain to Claremont Ford my side of the story and will now give them another try. It spoke volumes to me when Fred offered to earn back my business. He didn’t have to do that but he did and he seemed very sincere. As soon as I can get back in the area long enough to have my truck serviced, I will be giving them a call. Hopefully I can bring this up to five stars. As I mentioned before, the service techs are great, they just had a vile creature as a service manager.Update to my update....What an improvement! The service department is now what a 5 star establishment should look like. The new service manager held true to his word and did exactly what he promised for my truck and beyond. I feel that the service team now has the leadership needed to make this local dealership an outstanding Ford repair/maintenance facility and am very pleased to give them my business for years to come. Well done team and I look forward to my next visit.

Ba
Review №35

They were great! Very positive experience.

Da
Review №36

Quick and easy.

Je
Review №37

The ladies in the service department are awesome. They were able to help me in a pinch to get in and out really fast. Also were able to meet my needs.

Ri
Review №38

Great job fellas. Will do business with you again for sure

be
Review №39

Easy drop-off, easy pickup.

Ch
Review №40

We didnt arrive at a deal while I was there but they bent over backwards in an attempt to reach one. I will return here when my current lease ends and Im sure Ill be very happy with the deal I make with this company at that time.UPDATE: Its a little later. I did end up going back and got a great deal on a Ford Ranger! What I like most is that they didnt pressure me. They made offers for different programs and if I refused something, they didnt push. I will go back again and I certainly recommend this place.

To
Review №41

Great family friendly dealership! Worked with Danny to find the best truck for me and she made it so stress free and enjoyable. Fun easy going atmosphere with no pressure. Also we gained a good friend out of the deal. Thank you guys. will be seeing you again for sure!

Re
Review №42

I went in blindly just looking around for a decent car, I was met by Darrin, he was absolutely amazing! I told him what I had available for a down payment and what I wanted to keep my payments at/under.We test drove a vehicle and I loved it! He wasn’t pressuring, he was cool and treated me with respect and was very honest with me. Needless to say I went back and I got the car that I wanted! I’m very happy with my experience and if you are looking for a vehicle-I suggest you go to Ford and speak to Darrin!! A++

Ha
Review №43

Danielle made the whole car buying experience super easy. She listened to what I wanted and went above and beyond to get my needs taken care of. It was the best, quickest and most efficient dealership experience I have ever have. I will definitely do business with Danielle and Ford of Claremont in the future!

Br
Review №44

I took my Ford Fusion to Claremont Ford to have the passenger side airbag replaced due to a recall. I was very pleased with the time it took and kindness of the service manager and staff. Had my car back in about two hours. I would definitely recommend Ford of Claremont to anyone who needs repairs or a great vehicle.

Am
Review №45

Worst experience ever!!! They tried screwing us over and making us resign paperwork cause they messed up they threatened us over and over highly recommend going to anywhere else but to them

FA
Review №46

Andrew from quick lane is amazing to work with super nice and very helpful ford of Claremont in general is a great place to go they make you feel like family

Br
Review №47

The sales team can’t seam to return a phone call.

Ch
Review №48

Jay Farrar was a great salesman highly recommended he was honest told us what we needed to do to get financed told us what payment why this was gonna be this payment didnt beat around the bush was straight forward an honest person earns my respect thank you Jay and Claremont Ford for making this happen

Ga
Review №49

The salesman was very helpful and not pushy. They worked to keep the payments where they were affordable. My son had a good experience getting a lease car from Ford of Claremont.

Gr
Review №50

Had a wonderful experience here. Awesome saleswoman. They made it happen and very quickly.

Ty
Review №51

Great place. Very helpful people. Very friendly. Recommend it for anyone who needs a vehicle.

Fr
Review №52

Christian, thank you for taking the time to put together your radio ad, it was good to hear a calm, stable voice of reason.

Si
Review №53

Great service and great people willing to help

St
Review №54

Kevin The Coach was an absolute pleasure to deal with.

C.
Review №55

Recently bought a brand new truck from these guys (and girls) and it was a great experience. Darrin and Tim were great to work with and made sure I had exactly what I wanted and did a ton of leg work to make the process smooth and easy.They have great customer service and helped me out when I had 2 kids (there’s a great kids play room)and a puppy (they welcomed our furry child with open arms in the dealership so he didn’t have to sit in the car and wait) with me.This dealership is very nice (it’s brand new) and I highly recommend it. They treated us like friends vs another number like some other ford dealerships in the area and truly went the extra mile.I purchased a 2018 Ford F-150 and couldn’t be happier with it. I’ll be going back here for my next vehicle and telling my friends to go her.

Re
Review №56

The most fantastic and seamless transaction Ive ever had purchasing a vehicle! Great people and fun to be around! Will definitely be going back!!!!

Ti
Review №57

I have purchased 2 vehicles from Dani Smith at Ford of Claremont and have been pleasantly surprised by how laid back and pressure free the entire process was.The owner, Chris has some amazing skills with banks and got my wife into a lease for an Escape and my son, who had a 0 credit score, a brand new F150 for 0% apr!!!!If you want a stress free deal on a quality vehicle go see the crew at Ford of Claremont! If you want to play games, go to other Ford dealers in the upper valley.

Ta
Review №58

Got my airbag recall taken care. In and out in 30 minutes, good service from friendly people. Waiting area has free snacks, drinks and multiple TVs.

Br
Review №59

They went above and beyond taking care of warentee issues/concerns i had. I did not buy the suv there but service writer and tech were very helpful and nice to deal with.

ma
Review №60

Great and honest people

Li
Review №61

Shout out to the service department and Shea as they have been frantically trying to get my remote start working using Ford pass and my frustration level is at an all-time high and they never once made me feel like I wasn’t number one those are the reasons I continue to go back time after time and purchase vehicles from the gang

Ma
Review №62

My grandfather got his car here and he had awesome service!

Ri
Review №63

Absolutely the best car buying experience Ive ever had. Friendly staff, excellent choice of inventory. Highly recommend.

Je
Review №64

This dealership deserves praise! Arrived yesterday, with both of my kids, and we were welcomed as though we were long standing customers. The dealership itself? Absolutely stunning and spotless. Plenty of USB ports available too. They also have a “kids” room with bean bag chairs, small couches, a TV, and snacks and drinks are available at no cost. My kids were in heaven! We leased 2 vehicles, and the process took a little while, it was passing lunch time, and the staff ordered pizza for my family while we waited!The staff? AMAZING. Seriously amazing. They’re not the typical stuffy, shirt & tie, sales people. They are knowledgeable, relaxed, zero pressure, and fun. They made sure I knew all of my options before I signed for anything.The service bays? Clean and organized, and the service staff is equally friendly and knowledgeable.I have been telling those who ask about the process: It was so easy, I did it TWICE. Stop in and pay them a visit, they will not disappoint!Thank YOU Ford of Claremont. You now have a life long customer.

Ch
Review №65

They were great this time,explained what needed to be done to my car and we st the appt after the estimate

Ja
Review №66

Love I met alot sales men that I havent seen in awhile. Some were from gateway where I bought mine f150 it seemed like old day.

Ev
Review №67

Very good people no pressure great sales men will go back!!

Sp
Review №68

Really friendly, and willing to help you get a good deal.

Ga
Review №69

Excellent service, very helpful

EC
Review №70

Service was Fantastic ! Large Inventory Selection, Friendly Staff, No Pressure Family Atmosphere

Ca
Review №71

Great service and friendly staff, highly recommended. I’ve been to other ford dealers, this was by far my best experience!!!

ja
Review №72

Brand new dealer, brand new building, good luck with that. I simply called for parts for my yes a FORD truck and was told by a less then friendly receptionist that no one was working in parts and call back next week? Lol i.called on a Wednesday. I said Id call grappone in Concord. Thanks but no thanks.

Ke
Review №73

Bought my car at gateway, now looking for service. Contacted claremont ford, knowing it could be a struggle to get from the upper valley to them. The schedule online states service open until 5 pm, really only open until 4pm, last appointment 3:15. Set up an appointment where my daughter could go directly there after her class at river valley for an oil change. Arrived about 3:45 and was turned away. Was up front with the service dept that she would be there directly after class. The guy she spoke with chuckled in response when she arrived, told her she was too late. When i called tried to resolve it they will do nothing to acommondate an appointment after 3:15 (45 min to change oil), when i asked to speak to the owner, came up with excuses that was busy, then with a customer, asked for voice mail click.......... hung up on me.Guessing a young dealership, have a lot to learn in regards to customer service. Also must be comfortable with level of business, not acomondating for new customers.

Ed
Review №74

I Was in a time crunch and this dealership came together to locate and bring in just what I was looking for on a Saturday Great Job

Ja
Review №75

Ford of Claremont helped me get back on the road quickly! Thank you for the service

Ma
Review №76

Very disorganized when I found the 1 parking space back behind the front display area. Cars-trucks parked every which way. Not at all what I expected. Called ahead was given a substitute driver sales person? Sketchy looking tattoos. Not at all professionally dressed. Car was way over my budget [batch & switch] even though I discussed over phone. Im hoping they improve the c/s.

Ja
Review №77

Clean, great customer service!

Sc
Review №78

Great people honest and no nonsense.

Ja
Review №79

Awsome dealership, thank you christian

li
Review №80

Went in for an airbag replacement. The staff was courteous and the wait was short.

Ni
Review №81

I stopped in to get a new key cut for my F150, and after visiting the empty service desk, was told that they dont actually cut keys there. A third-party company comes in once a week to cut keys, and the two salesman had no information as to when the company would be in, nor could they remember the name of their co-worker who had that information until checking her desk. No service personnel were available for me to talk to about some possible work I need done, which I find odd on a weekday before 5pm. The parking lot and drive are overcrowded with vehicles, making parking difficult.

Ca
Review №82

It was ok

Bo
Review №83

Service is 2 weeks out today for a new truck. Everyone is friendly but waiting for service is not fun.

He
Review №84

Was a nice atmosphere.

Cr
Review №85

Got me my financing but bought a car I didnt even know how to start! Wasnt explained, oh well

Da
Review №86

Had an oil change they actually looked at the car and probably save me from breaking down Good job

Le
Review №87

Wonderful ❣️

Ti
Review №88

Very Friendly lady in service dept.

ed
Review №89

This place is the best

Ja
Review №90

Good service

Sa
Review №91

Nice good

Sh
Review №92

Awesome

Information
72 Photos
92 Comments
4.5 Rating
  • Address:155 Charlestown Rd, Claremont, NH 03743, United States
  • Site:http://fordofclaremont.com/
  • Phone:+1 603-542-9800
Categories
  • Ford dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:Closed
  • Saturday:8AM–6PM
  • Sunday:9AM–6PM
From the business
  • Identifies as veteran-led:Yes
  • Identifies as women-led:Yes
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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