Managers are super nice if you buy any. But beware if you have an return or an Warranty replacement. The Managers acting like the need to pay it from own money. They argued around even you have the receipt and the item has lifetime warranty. Bad Customer Service. Fluids all kind are overpriced. Only on Sale items are worth considering.
DO NOT take advice from a person who sells you bumper stickers. Either spend the money and get it diagnosed properly.! These guys do not know they difference between Different types of coolant. Never mix orange and yellow EVER! They will just let you buy it and walk right out the door! LOL
Spent $50 on wiper blades and when I asked for a paper towel, they tried to sell me hand cleaners and wipes. Not cool.
The employee was very helpful in getting me the correct battery I needed. An employee who actually cared. Thank you
Great service great advise and great price!!
On Friday 3/26/21 at 6:30pm I call to get a price on a part. The manager Dave answered the phone with an attitude. He kept telling me I needed to walk in to store. For a part/price check. Which they always do over the phone then went on to hang up on me instead puts me on hold. 24 mins later Im still on hold so I decided to drive to the store while on hold. To my surprise the store was closed .. at 7:00pm on a Friday. When posted hrs say open till 9pm. No other signs on door etc... During this time 6 customers came and left. At 7:15 that same manager returns. I walked in and confronted him about the issue. He said unfortunately for me he had to make deliveries and he can care less if I was on hold for 30mins. So I told him I recorded the store being locked at that time and how unprofessional he was for just leaving me on hold and his attitude over the phone. Told him Ill contact corporate office since I spend thousands every year at their stores he stated I can care less what corporate thinks...
Apparently when you ask a question, you’re asking yourself. Francis is extremely slow and takes his time to do everything. Having a whole conversation with a co-worker while I’m waiting and I’m in a rush to leave.
No receipt NO RETURNS AT ALL. NOT NICE!!!
Love this company through and through
I went to the place to buy some things snd Oscar helped me snd was very nice . Thank you very much!!!
Have fun going to advance Auto will you find inexpensive and last minute choice auto parts.
People were knowledgeable and helpful
Zero stars for customer service…
Terrible service. They really just dont know what they are doing. Do these associates even get trained? Managers are not doing anything, seriously in the back room and it sounded like they were playing games lol, not only are they immature, they are terrible role models.
I was in a bind with my car key problem. Was looking for the battery for my key fob and the guy in charge took care of me. We talked on the phone first and when I arrived at the store half an hour before closing, he was still accommodating and even helped me finish up with replacing my key battery. It maybe a small gesture but it meant a lot. I have been very worried before because Im not sure if I can risk leaving my car unlocked for the night. I took a chance in calling up auto parts store and they were able to help me out. I do apologize though because I didnt get the name of the guy who helped me but he was the one on duty today June 7th @730pm. Thank you again!
I try to find a relay and nobody help me want all really easy the guy don’t want check in the sistem really bad experience
Very helpful customer service. the guy was very helpful, even allowed my wife to bring her old battery home while i installed the new one. not everyone would have done so. recommended 👍🏾
Good location and staff. Place has friendly workers that do fast and good service. I recommend going to this place.
Came in to replace my battery that was under warranty. No problem at all. Was helped by Shiv, who checked the battery and installed the new one. Took 15 minutes total. Excellent service, quick, pleasant and hassle free. Thanks!
I have always had decent customer service at this store, however on Monday December 3rd around 5, the attendant (Jason) told me that the store only had 1 more chrome cleaner on the shelve, with a sign saying 2 for $10.I said maybe take off the sale sign if you only have one left. He said no and the only one left is regular price. He asked me if I still wanted to buy it and I said no...His response was non chalant and arrogant. Zero customer service. Im dissatisfied and disappointed.
Had an oil change the other day and the guys said my battery looked corroded and to be on the look out. So I stop in to have it tested and Krista was beyond helpful with the test.
Good customer service, even though I didnt buy anything.
Great customer service. Stopped Im to replace my battery, employees were helpful and courteous. Thanks guys
Very helpful and informative when making an automotive purchase.
Very helpful
Bought a part at a different location, came in to return simply told me I needed to go to the other store to return it. Didnt even open the box to check the item I was returning. Employee simply had no will to work that day.
Excellent. Thanks Oscar 💯%. Recommended
Awesome people very helpful recommended 100%
I needed a new battery, process was easy, fast, and they replaced the battery for me in as well. New installation was great, clean and well done.
Went in looking to buy a part.2 guys behind counter seemed bothered with having a customer.poor attitude,i would not want this staff working at my facility.
Bought a cabin filter and had to order it. Was assured it would be in two days. Asked for notice before driving out was assured it was gauranteed to be there. Guess what. Got there and it wasnt there. Was told come back tomorrow, we will order a new one. But it’s more expensive. Asked for them to adjust price $1.80 to make up for their mistake and my wasted time. Response was you can talk to the manager David Wilkins which wasn’t there. Poor reason to lose a lifetime customer who just spent $200 plus on a optimal battery, blades and a never received air filter. Word of advise for Shiv which was working at the counter, customer loyalty is worth more than $1.80....make it right.
Dillon was extremely helpful! Other staff was not. But 5 stars goes to Dillon who took initiative to help me and get my vehicle running again! Thanks
Place has friendly workers that do fast and good service. I recommend going here
Walked in and a courteous employee help me find what I need it. in-and-out.
Good
Stephen J. was off the clock and helped me wth my battery. Very kind, professional and helpful!! Great customer service!!
This AAParts staff is excellent, I got all the help and pro advice I needed, thanks.
Great store. Always knowledgeable and well stocked!
Advance Auto Parts is always pretty good. This store follows along those lines
Thanks to dillion for is good costumer service will be back soon.
As a regular customer, the service is always friendly and informative. If they dont have what you need, they can order it quickly.
Greg was great and very friendly!
The workers were rude and not helpful. Overpriced.
Charged us double for our battery. But was quickly resolved.
Great place for auto parts.. nice and organized
Fast, informative service. No pressure sales.
This place is very nice employees are very knowledgeable and helpful
One of the better stores for advanced . Not to many like this store .
Great staff knowledgeable and very helpful
Awesome customer service. Helped tons! Thanks guys!!
Had what I wanted. In and out under 5 minutes.
Convenient for but not reasonable on the prices but friendly
Staff is always attentive and ready to help.
Needed a battery charged and their charger was not working.
Left me on hold for 12 min. SERIOUSLY
Good stuff very helpful
Helpful and knowledge about automotive needs.
No free Battery testing service because they dont have the equipment? Shame...
They need training bad actitude no help at all
Rude service from a female, and was completely ignored by Jason even though I waited patiently for the longest time, don’t bother, definitely not friendly service!
Needed to get a battery for my Durango. In stock. No wait. They even installed the battery for free.
This jason kid has no customer service skills at all hes just rude and sits there looking miserable like he hates his job.
It was late and my battery died, Javier and Steven help me to change it, even when that took longer than the usual business hours.
They had a piece Ive been looking for a long time
I bought a set of locking lug nuts.
Good location and staff
Walked in and was warmly greeted by staff.
Worst customer service in town
Too expensive products but it is a specialty store.
Helped us find the right tools for our job. Thank you!
This is an example of when one employee ruins it for the whole store.
Went in for wipers, is was a quick experience
Rude to disabled woman that came in asking for help
Staff is helpful
Just like other parts house
So so not impressed
Good experience.
Great service
Good
Good auto parts. I recommend
Excellent attention
Excellent service