The WORST customer service ever! People who are working here are so rude, I bought my car from them a year ago, where they made me to buy all different kind of protections for way more money then they actually costing. Anyway, when I wanted to remove that because I was refinancing my car and I tried to reach to them and my financing menager, they were so rude on the phone not letting me to finish my sentences, not giving me answers or help to any of questions and hanging up on me. when I went there in person they treated me really bad and so unprofessional. I have never had experience with horrible customer service like that. I regret buying a car from them. Save your time, money and patience for some better dealership.

I was met in the parking lot by Luther McKenzie. Luther showed me the Toyota Corollas that were available. I chose one and by the next day I drove out in something fabulous. Luther is very knowledgeable and answered my questions without any hesitation. It was a wonderful experience and I will recommend anyone that asks to Hendrickson Toyota and especially to Luther McKenzie.

Luther was my sales guy. Very nice, not pushy. Made process easy. In and out in my new used car in 2 hours.

Excellent Service. Luther McKenzie was very kind and helped us to get a new car for a great price. The service was so great I came back a second time to buy a new card instead of a used one, and I went specifically to Luther. I would recommend this dealership to my friends and family.

Excellent service! Luther McKenzie was a delight. He is a very nice, extremely helpful & easy going guy. Marcos Esquenazi was also awesome as well as exceedingly helpful. They both made my visit very comfortable. I would definitely recommend Al Hendrickson Toyota. Thank you for my great service. I love my Rav4!

Demetri and the sales guy were so helpful.100% keep up the good work guys.Also that wonderful lady at the at the desk kept me hydrated plus lots of donuts and snacks.

Very satisfied with my certified RAV4 purchase. Do your research and check out other dealers. In my case Al Hendrickson had the lowest listed price for my car however keep in mind that they will add about $3000 in total fees. I highly recommend that you do your research and dont be afraid to question every fee and negotiate. Have a bottom number in mind before you go in ready to purchase. I worked with Luther over the span of two weeks and cannot recommend him more! He was very attentive, informative and not pushy at all. Very responsive via text. He made sure everything was perfect when I came to pick up my car. Lawrence and Marcos were also very helpful. I would definitely recommend this dealership.

Bought a 2015 Hyundai Veloster and Luther was an extremely friendly, helpful and knowledge salesman. He really helped everything to go as smoothly as I wanted it to. A true gent!!!

Saw a car online. gave them my info. they called me all day affirming that the car was there. drove 45, minutes there just to be informed that it was sold weeks ago. dont give them your number they will hassle forever.

Are you looking for a car? Let me tell you a story about why the AMAZING team at Al Hendrickson Toyota should be your first and only choice... even if you’re a “difficult customer” like I can be!My wife and I were scouring the Internet for a newer Honda CR-V when we came across a deal that looked almost too good to be true…The deal was at the Pre-Owned Outlet by Al Hendrickson Toyota, 2.5 hours away from us. We got in touch via their website, and right away were paired up with Willy Bonny, one of their sales associates.Now I’ll admit, I always have my guard up with anything car-related. Willy was knowledgeable, kind, a great communicator, and I liked him immediately... but sometimes people can fool you.Things were looking good, though, so as soon as our son was done with school, we started our journey to look at the car. Along the way, Willy stayed in touch, even letting me send over documents remotely so we could do as much in advance as possible.I was very clear about the kind of deal and payment I was looking for, and pressed hard to see if we could figure out a deal good for us all. I even made a spreadsheet! Willy said he was sure we could make it work, but I was still waiting to see...When we got to the dealership, Willy welcomed us outside and guided us in. From the get-go he was just as warm in person as he had been over the phone and by text. He got everything taken care of quickly, let us test drive the car, and WAS able to confirm the pricing arrangement I asked for on was going to work!Bottom line, Willy Bonny was INCREDIBLE to work with and I would absolutely buy a car from him again!!Next came financing...and I was ready for “the dance.”I don’t know what your experience has been with car finance departments, but mine has not been great. I was ready for them to be pushy, ready for them to try and talk me in to things I didn’t want… But that didn’t happen.Yes they offered me several packages that I wasn’t interested in. Yes they showed how they could work out a deal with the interest rate if I would choose those packages. However, I made my wishes clear, and they did not push too hard. Towards the end, the finance manager we were working with, Alan Epstein, said “I was able to get you theft-protection coverage”... and we moved on.What I did NOT realize at the time (probably because it was late, and even though the team had done a wonderful job of speeding things along, buying a car still takes time no matter where you go!) was that the coverage was going to add $995 (plus tax) to the loan.When we got to the end, I realized the total was higher than I expected and I asked Alan about it. He showed me that the extra amount was for the coverage he had put on our plan… And I should have stopped him there, but I was tired and ready to go.I thought I could live with it, but the next day something just didn’t feel right. I didn’t like having the extra coverage that I was paying for even though I hadn’t really wanted it, and somehow I felt like it had been slipped in there too quickly for me to catch. I wanted a refund.SO...I contacted the company, who directed me back to Alan. I emailed my request, and do you know what happened? ... He responded QUICKLY, and PROFESSIONALLY, and even nicely, assuring me that he would get that refund processed right away... AND HE DID!When I followed up a couple weeks later, he called me back quickly to confirm the refund was processed, and then one of the office staff (Maria) emailed me with confirmation that the transaction was ALREADY DONE and everything was resolved!!!Bottom line, Alan Epstein was AMAZING to work with and treated us well, even under difficult circumstances. I can’t speak highly enough about his follow-through and professionalism, and I would highly recommend him to anyone else.SO, if you’ve read this far, congratulations! Do yourself a favor and talk to Willy Bonny, Alan Epstein and the team at the Pre-Owned Outlet by Al Hendrickson Toyota.I believe you’ll be glad you did. 😁

I recently purchased a 2016 Toyota Tacoma from Al Hendricks. My salesperson was Luther McKenzie. He was amazing, patient, and assisted me with all my questions. He made my visit and purchase worth my time. This is my second vehicle purchased at Al Hendricks and I will continue to purchase all my vehicles from them especially from Luther McKenzie.

Great Inventory of certified preowned vehicles - with a cost of $2500 fees. Do not allow the finance department to strongarm you.My salesman WILLY, made the experience so great though, no haggling, pushing, or rushing - he has a laid back style, provides factual information, and lets the buyer take their time to make an informed purchase. Hes the reason my experience wasnt as painful, ask for WILLY!If you have to go to the service department- ask for CARMINE, good guy.

Thank you to LUTHER and Nickiel for the huge help. Breezy process, wonderful staff all around!

I already did this once but I thought it deserved a second time to let everyone know that before you go and buy a car end with going to Al Hendrickson lot so you can see how much better there are then other places . You will not be disappointed

Worked Willy Bonny over the course of two days. Willy remained the constant professional. He was patient and worked extremely hard to ensure my wife and I received the best deal possible. If you are in the market for a quality used car with a great sales man. I highly recommend you give Willy a call.

These reviews are bought, just check yelp to see what this place is actually like. These are my 2 cents:Once you get there that good online deal is magically gone, regardless of whether they confirmed it just 40 minutes prior over the phone. Lots of very unnerving haggling, really a poor experience.Once you buy the car they dont return your calls / emails if a warning light goes on the dashboard.Car price was good, car quality was ok. Experience and customer service possibly the most horrible Ive ever experienced.

Luther McKenzie during this car buying process was wonderful. He is very knowledgeable, professional, friendly and easy going. Some salesman are very pushy and make you feel pressured to buy a car. But not Luther. You truly have outstanding employee working for your establishment and he needs to be commended for that. I will definitely recommend to friends and family to buy a car at that facility. I also would strongly recommend that they go see Luther for their car buying needs. If I can be of any further assistance I would be most happy to do so.Regards,Vicenta Dorsey

I stop by Al Henderson Toyota to get a used Camery and the service was great. My sales rep Luther McKenzie was great. So was the financial manager Marcos Esquenazi. Happy i bought my car here good service great cars..

0 star review. Went to buy a vehicle listed for $15,700. Called twice the day before to confirm the vehicle availability, nobody said nothing about a price change. You see where this is going. When I arrived at the dealership I noticed that they had changed the wheels from the originals posted on the pictures to some aftermarket Niche wheel brand. After test driving the vehicle we ran numbers. They came up with a sheet with a total out the door of $21,000. They had $900 on dealer fees + over $700 on 2 other BS fees. Along with that they had a fee for Rims for $2,499. On top of that sales taxes of $1,200.00. I asked them to either wipe the Rims fee off or take off the wheels and put the original wheels back cause I didnt want to pay so much for wheels that arent worth the price they were charging for $2,500.00). They told me they couldnt do nothing about it cause one of the oem wheels was cracked and they got rid of them but they couldnt just wipe the price off cause it was an add on. So basically they post the car for a price and decided to change wheels and charge the customer for it. Wheels are not add on, they are a necessary part for the vehicle to move and for you to sell it. Therefore is not the buyer responsibility to pay for it but the seller. Do not allow them to overcharge you for a vehicle based on the high demand and lower offer availability that doesnt makea car be worth more. Terrible service.

Awesome experience. Came to look at cars with my dad and left with one!

After a little hardball they made it happen. Got me what I wanted, they came down to squeeze me in an Avalon that was a little out of my league. Im happy!

I bought a used car two years ago. The sales person told me they had installed brand new tires. The tires have only lasted 20,000 miles. I keep calling them to help me but I’ve been transferred five different times. I’ve even spoken to a manager and no help at all. I am very disappointed in the service.

Great customer service they going to work with you my sales man was Luther McKenzie very honest and will try his best to get you in the car you desire

Luther is really great helped me purchase my 1st car !!!! Everyone is super nice and willing to work with you !!

Luther McKenzie was fantastic! My family car was totaled and I needed something quickly. Buying a car from 4 hours away is not a comfortable task, but Luther was a great help and made the buying process go very smooth. Even after the deal was done and I left the area, he reached out to make sure I arrived back home safely. I cannot thank him and Marcos enough for all that they did for my family and me.

I was working with Luther. Didn’t intend to buy that day but it seemed like everything aligned that way. Luther took excellent care of us from beginning to end. And didn’t feel that pushy pressure to close the sale like you usually feel in these places. Left very happy! Thanks Luther! Bless up!!

I receive great service and Luther his really awesome. Thanks guys for great service.

I give 4 stars just bc the salesmen Marc is really friendly and good but financial dpt always like play and change the car....

This place is great. The sales manager is really cool and Eli is the best salesman around. Hes super chill and really went above and beyond to make sure I was happy and had everything I needed. ASK FOR ELI!

The sales associate was very attentive and helpful. She spent a lot of time making sure I chose the vehicle that was in my price range and that I liked. However, when it came to the financing portion, the price that was agreed on was not what was financed. There was not an explanation of the charges or a breakdown and I am very upset at how the financing portion was handled. As a first time car buyer I cant recommend anyone buying a car from this dealership, unless youre ready to spend way more than you originally planned on. Very disappointed.

Luther was awesome I definitely recommend you ask for him directly! I was a first time buyer and he explained everything in details for me and got me the best price for a first time buyer! Very satisfied... :)

Absolutely pleased with my experience the process was simple and effortless, I was in and out in no time. I have bought cars before and it was rather stressful but at this location the team was very efficient and professional in how they handled my purchase. I highly recommend the outlet .

I bought a usted car I got great service from Luther McKenzie. The process was nice and smooth, I had no need to go to other dealers.

I am not usually a big fan of auto dealers, but this was truly a pleasure this morning. Thank you. You were professional and not pushy. I really appreciated that! You get 10 stars instead of 5

My experience was awesome, as a first time customer at the Pre Owned Outlet. I was very ably assisted by Luther Mckenzie and London, so much so that I had to take the time out to write a review about them. They were friendly, very helpful, knowledgeable and most importantly I left with a vehicle that was suited to my needs. Ask for them when you go car shopping....

Mr, Luther McKenzie is an outstanding sells man . He’s very helpful and knowledgeable on any type of vehicle you desire to buy. He went the extra mile helping to deliver the car to my house. Thank you very much. Was a pleasure doing business with you and Al Hendricks.

Very nice experience here...1st time dealing with a pre owned department. Good customer service and a straight forward..no nonsense team. My sales man was great. His name is Luther McKenzie .

Luther McKenzie is very knowledgeable and was so helpful in finding the right car for me. I greatly appreciate him and feel very lucky he approached us in the parking lot! Thank you Luther!

Luther Was very helpful and friendly in My experience with Buying a car.

Excellent customer service. The price was very great on a vehicle discovered on the internet, via car gurus. The application process was seamless and the purchase was smooth. My experience with the salesman, finance manager and used sales manager was excellent.

Poor service; its like if they are doing you a favor by selling you an overpriced car. I dont recommend this place for any transaction.

The service provided by Luther was top notch. He was personable and profesional. During this time of the pandemic I felt Al Hendricks provided a safe environment for me. Once again thank you Luther for the great service provided I will be sure to recommend you and Al Hendricks Toyota to my friends and family.Sincerely,Mr. Williams.

I have been reading the reviews. I agree with many, who’s salesman was Luther Mckenzie.Luther was great! Very likable and didn’t bombard me with too many of the regular sales questions and sales pitches. By the time your transaction is over, he’ll feel like a new friend.In Finance we had London Jackson and we enjoyed him as well. He did his job trying to give us options for the car, but we didn’t feel like we were pressured. He was lovely and offered his help for a couple things I’m interested in.We bought Certified 2020 Camry SE.We did have a minor hiccup, BUT they have gone out of their way to try to make sure we were happy with our experience. Thanks guys!I must say, in reading many of the reviews,I feel when you’re buying a car you have to do your homework and be ready for the dance.You have to be ready for all the tricks.It doesn’t matter what the dealership is, a good sales team makes the experience 👌

Luther McKenzie was awesome, he explained everything that I asked relating to my purchase, great customer service. I’ll surely recommend him to anyone interested in purchasing a vehicle.

Buying a car isnt the most fun thing in the world. I had to make so many phone calls during the visit. Elias was very patient with me. He answered all of my questions. I wasnt even thinking I would drive off in a new car that day, I just wanted to start the process. They took my trade in. Gave me a bag to get all of my stuff out of the old car, and Elias showed me the bells and whistles of the new one. He didnt push me into anything. Listened to all of my concerns, and was able to tell me what to expect. I highly recommend him to anyone looking to buy. It was easy to deal with my bank, and insurance. Thank you for such a great experience.

Im totally amazed by the high level of service that weve received from the Al Hendrickson Outlet team. Willy Bonny is an amazing salesman, he truly cares about each client and goes above and beyond to ensure you are happy and satisfied with your purchase. The manager Lorence Lewis exceeded our expectations of what great leadership looks like. His empathy and follow-up made our car shop experience the best we ever had. These were only a couple of people who made our experience memorable, but we also thank Alexis (sales), Lazaro (finance), Matt (service) for the wonderful service you have all provided us. You are all the reason we want to come back to Al Hendrickson.

Had a very good experience purchasing my car. No sales pressure. My salesman, Luther McKenzie, was very professional and so was the finance manager. Id recommend Al Hendrickson if youre in the market to buy a car.

I was able to have a great salesmen, Luther he was great. He answered all my questions, very patient and just was bomb.com. If anybody wants to purchase a car from Al Henderson please ask for Luther McKenzie he will get you right

Lorence Lewis, Willy Bonny, Jorge S & Dimitri S.Friendly, Efficient, Professional. Those are just some of the words to describe this amazing team! We came here on a whim to buy my boyfriend a car for his birthday, not even sure if we would be able to and they went above and beyond in every way possible to make it happen! Despite all the obstacles thrown at us they did all that was in their power to get a great deal and we’re nice and friendly the entire time. The interest of the mechanics of the car and the customer experience never wavered.We will definitely be buying all our cars from here in the future.Thank you so much Willy and Carlos too! We are so happy

Loved every minute of the whole experience! Special thanks to David for being the best car salesman ever. Super friendly and laid back. No pressure. Good conversation 👌 👏 Loving my Pre- owned car!

I cannot express how grateful I am for Luther McKenzie! He was such an amazing sales person and didn’t try to force me into something I didn’t want! He’s definitely top notch and deserves a 10 star review!

This’s my second car with Toyota and I love it. The salesperson Luther McKenzie you rock!!!!

Luther was really proficient and helpful in answering all my questions.He was very reassuring and calmed my anxiety over the overwhelming experience of purchasing a car Thanks again Luther, You were Great !

Luther was amazing, he helped me with everything, took the time to explain all the details with me. Made me feel like family great guy!!!

We had a great experience buying a car here! We had the pleasure of working with Elias Origuen who provided exceptional customer service. We went to the dealership on 4 different occasions and every single time Elias welcomed us and showed us different options with all of the patience in the world. At no moment did we feel rushed to make a decision or felt pressured whatsoever. Expectations were set from the beginning and were all followed through. I would highly recommend the Pre-Owned Outlet and Elias if you’re considering buying a pre-owned car.

Ask for nick real great salesman ...great personality..

Great experience with L McKenzie and the rest of the staff that help me get my vehicle.Will do it again in a heartbeat.

Luther was a fantastic sales man! He made a the deal work and was hospitable and kind the entire time! He felt like a friend! Thank you Luther!

If you want extra fees tacked on to the price of the car, come here. Pretty outrageous they charge a $800-$900 dealer fee on top of another $1200 fee for inspections and whatnot. They said that its under their terms online, but when they go to show it to you, it only show the dealer fee. We walked out after that.

My husband and I went there to buy a Camry that we felt in love with it, and all the sales staff were really helpful. Not going to lie the negotiation process was tuff we walked out of the place twice and we were not even into the finance office yet. Once in the finance office the negotiation was better but once again one of the manager’s had to get involved. We had a target for the monthly payment and Demetri was able to get us what we wanted. He pulled some connections and everything worked just how we wanted. I can say that Demetri went above and beyond to make our wishes come true. Thanks again for your help.I will definitely recommend this place if you are looking to buy a used certified vehicle.

I cannot speak highly enough about the Luther McKenzie, who was the sales man I bought a used car from. He was incredibly friendly and helpful, and he did not pressure me at all. I would recommend him in a heartbeat and could not be happier.

Luther the main man . Fair and Honest

Great service ! Luther Mckenzie and Lazaro!RECOMMEND TO ALL

I ventured all over the 3 counties looking for a specific vehicle. Marc Allen at Al Hendrickson Toyota helped me find the perfect car!! Their used car selection goes so far beyond just Toyotas! Never once did I feel pressured or pushed to sign and drive. This was a no hassle experience. Call and ask for Marc Allen and set up an appointment. He was a breeze to work with.Be prepared to pay their price as just like other used car dealers their prices are firm. Franz in their finance department really made the paperwork (the hard part) one of the easiest vehicle transations Ive ever done. Thanks Franz! I picked their financing over my local credit union as I was able to get a longer term and stretch out the payments to get a newer vehicle than I anticipated getting.Thanks Marc for the awesome customer service and for checking in the days after to see that Im still enjoying the new car! Five star experience!

Awesome it was a really nice experience Mr. London Jackson and Luther are amazing people to work with..

Had a great experience !! I was interested in a Audi 5 Sportback Prestige edition, I really didnt think I could ever afford it. I met with Marc Allen and he made it happen !!! I have a beautiful new car that I didnt think I could ever come close to affording. Marc said give him and his team a chance. Im so happy I did, they made it happen. Marc and his team are first class and will be my first stop whenever I car shop again. If your in the market for a preowned vehicle I highly recommend you see Marc Allen !! totally satisfied customer !!

Luther McKenzie was our Sales Associate and was Outstanding! We purchased a Used car from him! He has a lot of patience and he has a lot of knowledge on the cars. He can pick out the right car for you! Ask for him!

***WILLY BONNY *** WILLY BONNY**** at the used car 🚗 Great guy! Enthusiastic, nice, very personable . I brought my car 2 days before with one of the other sales girl she was horrible and brought my mother in law back two days after buying mine, for her to buy her car and I only wanted Willy. They have a true gem there working for them.. highly recommend him and would only use him in the future. Also Alan in finance was outstanding. Enjoy doing business with him.

After a horrendous experience at the regular Al Hendrickson Toyota and 4 hours of stress, tears, and frustration, we were directed to the Outlet by AL Hendrickson. At the AH Toyota dealership, the staff were horrendously unprofessional and quite honestly, rude. We were about to drive the 5.5 hours back home, without a car. The AH Toyota employees were playing mind ganes with us, telling us that the price of the car, for which we had a cashiers check, would have to be $1600+ more, because they couldnt find our car on the lot. Surely, we thought, there was an error in typing the VIN or something, and that it would all be quickly figured out. It turns out that my car was on the Outlet lot, and we were at the AH Toyota dealership next door. The employees did not tell us this, and instead insisted we had no choice but to buy the only other car on the lot that was the same model and color. After having enough of being given the run around, I told them I was leaving and if they wanted any business from me, they could find the right car. They assured me that they could not budge on the price of the only car they had because they, as a dealership, LOSE money on the sale of these cars, because thats how their prices are so low. At this point, one of the employees was quite literally yelling at me in the parking lot, until the manager, Nick, came out and told us to go talk to Evan at the AH Outlet right across the street.Evan and his team were the best thing that happened to us. After 5.5 hours of driving down, 4 hours of fighting, we were exhausted, emotionally drained, and ready to go the 5.5 hours home. Evan and his team turned our experience around, a complete 180 degree turn. They made sure that we were comfortable, reassured us that our concerns would be addressed, and made us feel truly at home. After almost 12 hours, we finally had our car and without Evan and his team at Outlet by AH, this would not have been possible. I think about our experience to this day, and am so thankful that we were directed to Outlet by AH. Its taken me 4 months to get over how upset I was about even thinking about our experience, but Evan, WIllie, and the whole crew at the Outlet deserve recognition and business.If you are thinking of buying a car from Al Hendrickson, do yourself a HUGE favor and go to the Outlet by Al Hendrickson. Evan is a pleasure and the whole teams professional and absolutely lovely. I would give 10 out of 5 stars if possible.

I am not satisfied with the deal I received. I am continually finding things cosmetically wrong with the vehicle. The salesperson was not even willing to entertain the idea of discussing the price. He used all of the well known (misleading) tactics that automotive sales people do. Sales people have no respect for their peers. Told an individual I was there to see someone else and he tried to convince me to work with him, instead. I would NOT have purchased here if I did not need a vehicle immediately for work. I took the license plate holder and dealership sticker off the vehicle as soon as I left the lot.

We had 3 cars on our schedule for a day of car shopping. This was car one. While I know they say never take the first offer, we did buy the first car! The Mustang was in amazing condition, mileage was low and the team was easy to work with. Our sales associate was Trevor, the manager was Greg and our finance person was Jenna. Overall, it was the smoothest car purchase weve made. Having Jenna also able to do the title and tag right there was also very convenient. We all have a certain amount of wariness when purchasing a used car, but I have to say we drove away very confident of our purchase at Al Hendrickson Outlet.

My mans Luther McKenzie is a dope salesman. Helped me get my charger no problem

Sales rep is very rude and disrespectful. He needs to know how to speak with customers and prospective buyers.

I had a great experience here! I bought my first car here and they worked with me. My car salesman name was “J” he showed me numerous cars in my range and assisted me with my paper work. The man that sealed the deal name was “George” and he was sent from heaven. I didn’t feel cheated they assisted me made sure everything was done correctly. I’m a young woman 21 so this was all very new to me. I recommend coming here 1090%!

I wish I could give less than one star. This dealership uses the bait-and-switch method to sale their cars, and continue to harass customers via e-mail if they walk out with purchasing any vehicle. We made an offer on a SUV about a month ago. They did not accept the offer, because they use that car to bring people in and get them to purchase a different car or the same car for a ridiculous price. A month later I checked if the car was still there and they still have the car. Also, watch out for the extra fees they try to get you to pay...... Do not recommend this dealership. Stay away from them...

Wonderful customer service! Ellias and Smith were wonderful along with the management team. Walked in with no money down and walked out with a new car!

Came in to look for a Corolla Hybrid, upon getting to the table talking money we ran into a road block of unnecessary fees that they rudely refused to remove. Upon talking to the manager the situation got worse as my boyfriend and I were being talked down to and he continued to refuse to remove any fees saying over 2 grand in fees are standard. What even came worse was talking about financing they refused my outside financing from my personal Credit Union which seems shady as it probably cuts into their profit somehow. And finally we get up to leave and ask for my car keys which they had and really dragged their feet getting them making us feel trapped. Wouldn’t recommend this dealer if it was the last one on earth.

Luther was great! 5 stars all around!

London Jackson is the man! helped me out big time. I highly recommend! A+++++

Just wanted to say that Luther McKenzie helped me out so much with my complicated situation and helped me with everything he could! Definitely recommend going to him at Al Hendrickson!

Willy Bonny was amazing. I had initially called Honda and then guy was an arrogant rude person. So I called Willy. He is awesome. I have smiled through this whole process. He made sure that my dad and I were comfortable and helped us get everything we wanted. I will for sure recommend going to this dealer and specifically work with Willy. Nicest and the best sales man I have ever met. I am so glad I picked this dealer and he was the one to answer the phone.

I want to thank everyone here for the help in getting me into a quality used car. Mo, Cerise, Frantz, and I unfortunately forgot the other guys name, but all were so helpful and polite. They gave me an incredible deal on a 2019 Dodge Challenger. It was not the car I wanted, but I have the option to come back after a year to trade it in for something that I really want. Again, these guys are A1 with attention to the customer. Took about 5 hours to complete the entire transaction, but they got me into a car, and my credit it not pleasant. So I would recommend these guys to anyone looking for a new, or quality used vehicle. My appreciation goes out to Mo, Cerise and the entire team over at Al Hendrickson Outlet!

Amazing customer service! I came into the pre-owned outlet just to look and was greeted by a man named Carmine. I let him know I wasnt looking to buy today and he told me that was fine and asked what I was looking for. We looked at 5 different cars in my price range. He was incredibly knowledgeable about every car and their similarities and differences allowing me to make informed decisions! He talks to you like a person and when Im ready to buy Im definitely going to see Carmine!

Willy Bonny was amazing did everything he could to assist us. Really a big help. Best Sales Guy by far!!!

Great place to shop used cars.Large inventory to choose from.Capital One Bank financing Auto Navigation made the process manageable.My sales team Willy was extremely pleasant and patient to work with. He gave the right amount attention needed with no hassle or pressure to buy.The follow through isnt as good... Thus the 1 star rating after the fact.If you need information and request assistance from the dealership after you buy, good luck! Limited response or none at all...I bought my car and I still dont have my printed registration card. I went back two times and still no registration. Both time Kevin told me the website was down. This is before I interrupted his game he was playing on his phone. Something about loosing points. Really! Well after your game could I get my registration?Im not here to bash anyone who is following thru. This is as simple as it gets. Following thru means, getting the business part completely done so we can all go about our lives. Not asking for more than expected.Do your research find reviews thatll help weed out the ones you question and the rest will follow.Good dealership selection of used cars for those who are looking...

See Michael Davis. Wonderful service! With my hectic schedule and having to quickly go out of town I needed a car as soon as possible. I had already visited 2 other car dealerships in the area. Not only were they somewhat unprofessional, they were not able to assist me. By this point I was very stressed. Salesman Michael Davis at the Al Hendrickson pre-owned outlet saw my frustration and he was able to assist me in a timely manner and was extremely professional. Also, I received a wonderful deal on my tight budget. I will make sure I advise all of my family and friends to come to you for their car needs. Thank you for all of your help Mr. Davis.

Just make sure you can look at the car before you make a deal. 9 hours away and this was the 2nd car purchased here and nobody can ever call you back about the condition of the car. After 3 times the lady stated you just need to see it when you get here. Of course a bug dent on the passengers side door and 95% of the cars come with only 1 key.

I don’t know many people that enjoy car shopping but Carmine made me feel better about the whole process. He was patient with me in helping me find the right SUV for me and my 3 kids. He was very knowledgeable and friendly and my kids even loved him! Great customer service! I will definitely be coming back in the future!

My car buying experience was awesome! As a first time buyer, I wasn’t sure what I was looking for and what to expect. Marc Allen, who assisted me in finding my perfect car, was incredibly patient and helpful. He went above and beyond to make sure I was comfortable with my decision and offered to assist in any way he could. It was an all around great experience. Thanks Al Hendrickson!!

My experience was wonderful from start to finish. Carmine was very welcoming which made me feel comfortable from the start. I was able to trade in my GMC Yukon and get a newer truck at a great price. The process and simple and quick. So if you havent gotten a car yet go to Carmine, he treats you more then just a customer, your like family. Thank you so much 😊

Willy Bonny, Philippe lozema, Alan Epstein & Dimitri sicard were all very helpful in purchasing my pre owned 2018 Toyota Tacoma. Very pleased great service & staff! Definitely would recommend. 10/10:)

I had a wonderful experience with Michael Davis. Im new to the area and overheard someone speaking about this dealership. I asked my family to bring me over to Al Hendrickson preowned outlet. The moment we arrived Michael Davis welcomed us and was able to offer a large variety of vehicles. He was very professional and courteous. My credit was not that great but Michael worked on an affordable plan for myself. I am very happy with my purchase and will return when Im ready to trade in or upgrade.

Both Dimitri Sicard the GM and Mr. Kevin Davis did a Superb job with assisting my Mom and I with our cars. They were patient and helpful to me and my Mom and I recommend them to anyone who is looking to buy a nice up to date car. Thank you guys for everything you did and tried to do for us. Santashia and Mary Jones

The experience was awesome. Luther McKenzie went above and beyond to assist us with securing the right loan product. In addition, he was patient and allowed us to test drive numerous cars before finding the perfect one. I highly recommend this dealership and I highly recommend Luther McKenzie. He’s top notch and to date we are happy with our purchase.

Luther McKenzie is the best! Second car we buy from him. He is fair, honest and patient. The coolest guy too. I always hate the car buying process. But not with him. I highly recommend him.

Was looking for a reliable car for my son Jake and was not disappointed. Carmine greeted us with a smile and was extremely patient and knowledgeable while we walked the lot looking for the perfect first car for Jake. Thank you Al Hendrickson Toyota and especially want to thank Carmine for walking us through this process. Carmine put Jake behind the wheel of a great car and I know he’ll be safe out there.

So happy with my new Jeep! I had picked my car out online and it was everything I wanted. Willy Bonny greeted me the moment I arrived at the dealership and made sure I was taken good care of. They matched my price and the deal was completed quickly! Thanks, everyone!My only complaint is when I picked up the car there was only a 1/4 tank of gas. I thought when you bought a car that the tank is full for you. Maybe my car was the exception since they were so busy!However, everyone here is great! Highly recommend buying a car from them!

Willy Bonny was amazing, Great salesman. Honest and very straightforward. Ask for Willy! Thx for helping me purchase my préowed Qx60 Infiniti.:)

After agreeing in price went to finance they pushed all this additional products and told me if I don’t buy at least 1 item via extended warranty or the maintenance plan they would not sell me a car. The manager was agitated and wasted my time. He said that he was losing money if I don’t buy anything from them. Well I saved him some money by not buying the car. It’s incredible that a manager can’t control his temper. I bought from dealer before won’t be coming back.

My partner and I went to purchase a vehicle and Willie Bonny was very enthusiastic, informative, and helpful, and answered every question we had . Thank you very much great employee !