June 14,2021, I bought an AT & T smart flip ( not at THIS store)but,I needed help setting it up. Skilled technician JESS, fixedmy phone up for me (took about 10 minutes ), answeredall my questions, and was polite and insightful. Also offeredassistance if any problems or questions with this phonein the future.I recommend this store for all your phone needs andI have found my previous AT & T phone to be problemfree !!!!, so I recommend AT &T PHONES as well...

Brooke was awesome! The last time I got a new phone (about 5 years ago) it was a total nightmare so I kept putting off and putting off upgrading. It finally got so that I had no other choice but to get a new phone. I told Brooke about my not so great experience I had last time (not at the Cortland location btw) and how I just wanted to get in and out ASAP. She totally understood and was walking out with a new phone and no PTSD in less than an hour! Thanks again Brooke! Have fun at your Pickle convention this fall!

Safe and clean store. Both staff members on duty during my visit were top notch customer service representatives of the AT&T brand. Knowledgeable kind and courteous. I recommend stopping by for all you cellular device and accessory needs.

I am in town on business and my Samsung phone died this morning. The representative at the store was so very helpful in getting me set up with a new phone and trying to get my data transferred over. He was patient and helpful, and courteous to all his customers while I was there, even though the store was very busy. HUGE shout-out to him for helping me solve a big problem. (Sunday 10/11/20).

Both representatives were kind and eager to support us as we traded in our three lines for newer phones. They never tried to sell us anything we didn’t want or need and were so very personable I love this store and always return here for any support with our cell service.

The employees are nice and knowledgeable, if you need something same day these Cortland stores are not the place to go.

The young lady was very helpful

Wonderful service and great price

Emily and her manager were amazing when it came to porting in our numbers and getting all the phones setup! Hope to go back!

Had a very good experience with getting a new phone .Thank You Sue Raymond

Always friendly and helpful

ALWAYS a long wait. Slowest internet on earth. Nobody ever knows anything. Only, how to sell you the expensive things that they carry. Want to upgrade? They are your best friend. Customer service by phone is equally unsatisfying.

I give a 3 because there was no air conditioning, its broken. It was so hot in their. The workers were amazing though they never complained & apologized for it. They did there jobs amazingly with it being so hot in the store.

Because they do a good job of satisfying the customers needs. They are always willing to do whatever necessary to solve any problem. And they all seem to have very good attitudes towards helping the customer.

Shine Gonzalez did above and beyond to represent me to corporate customer service. It was great to have someone in my corner!!!

Luis was MOST helpful eliminating the glitches in my phone. He went the extra mile in researching car connectivity issues. Love the location of this AT&T store with respect to my home and the knowledgeable, friendly help offered with each and every visit.

Very helpful

Regardless of the time of day I seem to go in this store, there only seems to be two associates working, the wait is forever. Today I came in, the two customers being waited on were both getting new phones, we all know how long the process can take. Meanwhile there were still four people in front of me waiting. A third associate for smaller dealings would be nice.

Great customer service as always. Mike was very helpful and reviewed our plan. We left very happy with our purchases.

People there are very nice but plan on spending your day there.

Nice service and speak Spanish too thanks guys

I had to add a preowned phone to an existing plan. They had it activated and I was on my way in about 15 mins. That was awesome, as I had my 18 month old with me and he wasnt in the mood to sit still. ;) Highly recommend this store!!!

Normally I have a good experience at this store in Cortland N.Y. This time however, the gentleman was not friendly and did not seem to want my business. I have a business line with 9 phones. I was inquiring about the new note 8 phone and he did not seem very interested in pursuing the conversation or the deal. I was buying a cheap phone for a family member. I am wondering if he made the decision not to take me serious. ? Big mistake. The next guy will get my business and the credit for selling to me.

This location and ATT company itself is a joke. Told me my Bill would be X amount of dollars and then it was almost double what I was told, and of course it was already to late to return the phones, I called corporate and they said they wouldnt and couldnt do anything because it wasnt a Real ATT store. Never giving ATT money again. Verizon is way better. And their customer support is top notch.

A little slow but good agents for the store

Great service and good people to help you with anything you need.

Great service and info . We switched to at&t because they treated us very well and the service is great .

Great people great customer service the crew there is always ready to help and get things done by doing what is best for you not the wallet... Highly recommend them

Pretty good service an very nice and helpful people in cortland. Im satified with them.

DO NOT SHOP AT THIS STORE! If I could give this store negative stars I would. I needed a new phone, my husband did not. Samsungs were BOGO so we told the associate that we would like to do that but we werent going to use the 2nd phone until something happened to my husbands phone. We specifically asked if we could just put the phone away and activate at another time. We were told YES. What they didnt tell us was that we would still have to pay 25.00 a month line charge for the unused phone, and a new phone number was added to our bill. I had to go to a REAL AT&T store (Ithaca) to get things straightened out. They did all they could to help. In the end, to avoid the monthly line charge I had to pay full price for one phone.Had wed gone to Ithaca in the first place all of this would have been explained, a different phone would have been purchased, and we would have not had to go through all this trouble.We are long time At&T customers, and have always gone to Ithaca. This will be our last visit to the FAKE store in Cortland, N.Y.

Great service, the guy stayed after his shift ended and store closed to help us switch over 4 phones to AT&T. Clean store inside, good selection, friendly people.

The associate was outstanding got my phone rehooked to my Bluetooth in car with no charge, she was very patient and made sure it hooked up thank u so much

Very friendly and knowledgeable staff!

They dont answer the phone at all and havent had phones in stock for 2 weeks very bad experience

Hardworking employees, always willing to help. Store is always busy but thats because of the service, you cant go wrong.

Great service. Knowable friendly staff. Sam was great.

Just home town feel of a store. Great experience

Staff was very friendly and help.

Super people at store very helpful.

They always take care of any problem my family is having with their phones

Excellent service. The staff really work hard to help.

Associate very knowledgeable about the needs that I asked about!

Very helpful employees and also very knowledgeable.

Always friendly and satisfying customer service

Very expensive place! Was told that the store is to make money, not give deals to long time customers.

Great staff.

Good people but under staffed.

Staff is friendly and will work with you to solve any problems.

Very helpful

Its where I shop

Always helpful

They do what they say

Staff is helpful

Good phone

Sucks