My mom and I just upgraded both our phones and Jordan couldn’t have been more helpful and friendly! Even though they were back ordered, he kept us updated and called to let us know as soon as our orders came in. He made the process totally straightforward and easy to understand re: new charges for upgrading to 5g network and phone costs. Thanks again!

Eric was amazing! Went above and beyond to help me with my wireless needs. Wish I could give more than 5 starts

Amazing customer service, and personalized knowledge of what would be a best for, based on conversation and review of account data! Eric is the best!

I went to purchase a new cell phone last Saturday and Allison was AWESOME! There was a problem because the one pay program that I had is no longer being offered and it took many calls with customer service to get it straightened out- took probably 1.5 hours . Allison just kept working on it until it was resolved- not taking no for an answer. Her co-worker- Craig, was also very helpful- not only with me, but with all of the customers that came in while I was there. Ive had Verizon Wireless for many years and they are 2 of the the best that Ive ever dealt with. After that experience, I wont go anywhere else!

Allison was amazing ! She was so helpful to us old people that don’t know how to use an I phone ! She helped set up things and was Amazing!! Thank you again Allison I will be sending everyone I know there!

Jordan is very knowledgeable and always provides exceptional customer service.

Eric is extremely knowledgeable with the phones and plans. He works to assist his clients with the best possible plan for their usage and family dynamic. I just added a line of service for business with him as I fully trust him.

Jordan helped me with the utmost customer service. He made me feel like he was truly invested in my experience. I will never shop at another location again. Please never let him go, he’s a valuable asset to the company

Erik has helped our family of 4 over several years. Erik is super helpful and a real professional. We recommend him highly.

Recently upgraded from my Note 8 to Galaxy S21 Ultra, Eric Kaul was there to assist me in every step of the way. From the upgrade process to the phone trade in steps all the way to calling me to activate the phone and 5g Sim card and walking through how to import all of my existing apps and such to the new phone. Real down to earth gentleman willing to go above and beyond your typical cellular Salesman.

Craig Bunker was a tremendous help and is very knowledgeable, hes a credit to Verizon.Thank You.....Lew Prescott....10/13/2021

Erik Kaul was fantastic! Straight forward and no bs. Hes so honest and tells you what you should have not what you dont need. Saved me money and got my TWO new ultra 21 phones without breaking my wallet.Will do business again. ♥️

Allison was so informative, attentive, professional, patient. She was also extremely friendly to the point where I would only return to the Cumberland store to work with her directly and I live in Johnston closer to other stores. The travel is worth her customer service experience provided. :)

I would like start off by say Craig & Allison were amazing. My Mom is very intimidated by technology yet needed a new phone. She becomes very anxious with new enviorments. We 1st delt with Allison she was so sweet & put my Mom at ease. We purchased a new phone but there was none in stock. The store was pretty bare. She said it would take 2weeks. It came in 5 days. When I went to pick it up I met Craig. He was awesome. He transfered all the info onto the phone & my Mom is super happy. I hope Verizon realizes how great their employees are. They should both get a raise. We have been with Verizon for over 30 years & these employees are by far my favorite. My whole family will be going to this store only. Sincerely, Denise & Carol

I meet Erik Kaul thru Facebook in a shared hobby group. I met him in person about a year later. He doesnt live anywhere near me and yet I wouldnt trust any of my business to anybody else.

Eric has been a constant and near-perfect example of what it means to provide customer service. His expertise, professionalism and commitment to those he helps is second-to-none.

Erik Kaul is a cellular Superman. He has singlehandedly saved me over $1,000 since handling my Verizon account starting a year ago. Amazing job.Thank you again, Erik!

Social distancing is in place for your safety. The personal are very informative and knowledgeable about the products they sell and are very friendly upon your arrival. The sales girl Allison who helped myself and my daughter got us the phones we wanted and had us up and running in a short period of time and got us all squared away and on our way. Im completely satisfied with the product that I purchased and the service at this establishment and would recommend it to anyone that I know and will definitely be using there services in the future for other products.

Erik is the guy that I and my family calls whenever we need phones etc. he is knowledgable, explains everything in detail. He doesn’t make us feel rushed. As a matter of fact, before I did this last purchase, I talked to him two months before and almost made the deal but then I backed out bc my wife didn’t want it. I felt like i wasted his time but he understood what was happening. This is why Erik is always going to be amazing with his clients.

Erik was EXTREMELY helpful with my new phone! He was able to set up my new device, transfer everything from my old phone to my new phone, and just all around made the experience so much easier than doing it all myself! Thank you for such attention to detail! You are awesome!

Great job by Eric. He took care of the process from start to finish. Thank you.

Erik is professional, courteous, knowledgeable, and most of all he has your best interest in mind. He makes it easy to have your mind at rest when it comes to the best value and he explains everything so that you feel educated and informed. Erik is one of the best representatives I have ever had the pleasure of working with and I highly recommend him!!

Worked directly with Eric who has been amazing. He was up-front and answered each question I had. He also came out to me locally and walked me through the whole setup of my new phone! I have recommend him to everyone I know!

Jordan had an awesome personality with complete knowledge & understanding of our needs. Tremendous asset to Verizons team with an upside potential. Go Jordan!!!

Great experience. Way more efficient and pleasant than any other cell phone buying experience. This is the place to go

Dave was extremely knowledgeable, courteous, and assisted us with our phone purchases, explaining in great detail. He went above and beyond regular customer service with his friendly manner and attention to detail. Best experience buying phones from Verizon. He made us feel like family.

Friendly staff. Very helpful. No pressure. Wish a visit if you are looking for anything wireless

Allison did a good job. Very knowledgeable of products and good people skills. would buy from same store again.

Allison, the Verizon representative was attentive and patient. She was committed to see my service through to completion. Because the port of my number was going to take a couple of days she gave me her number and asked that I call with any issues or questions. Unfortunately, I had issues. I reached her the next day and she continued to work on my service until it was resolved. I have not had service that responsive in a very long time.

I had a wonderful experience yesterday at the Verizon store on Mendon Rd in Cumberland. Allison helped me out along with another sweet couple a the same time. She was the only one working at the time and was so patient during the whole process. It was a great and easy experience! Highly recommend this store and working with Allison!

Jordan had awesome customer service skills. He was very honest and helpful with the process of switching phones. There was an issue with the promo code I provided him. He wanted me to give him until the next day to figure out the issue instead of waiting for hours. Next day, he solved the problem and I was on my way. Thanks again Jordan!

I was locked out of my phone. I purchased a new one and Allison was able to get my stuff on the new phone. I was so HAPPY! It wasnt a Verizon problem on my old phone. I was shut out of it completely, cant even shut it off.

Called but no answer. Wanted to know if they had the machine to make payments. They do not. Could have saved me a drive. Does not take payments for fios either. Asked if they knew of another store that does have machine and rep just said “i don’t know”.

Eric is great. He always takes care of his customers, which is rare in this industry of commodity service.

Upgraded nicely and easily with Jordan’s help! I’ve never had any difficulty at this location whatsoever. Helpful, friendly, knowledgeable team.

Allison was very helpful with purchasing my phone. She was friendly, kind and most of all patient.

Great service, pleasant to deal with and very forthcoming with regard to pricing, etc. Erik was great!Not happy with Verizon and the lack of trade-in value on my previous phone: LG V30.

Jordan is the best always willing to help you out

Erik knows his stuff, is patient and helpful.. will keep using him to meet our wireless needs!!

Allison was so helpful! Very nice and clearly knowledgeable:)

Jordan was great. I needed to urgently replace a phone and he was proactive and was able to get me an older model that was compatible with my damaged phone. I actually was able to get it a day earlier. He also was very knowledgeable. This branch is very lucky to have a rep like Jordan.

Awesome, easy to talk to not pushy at all. Excellent experience.

Eric is a professional and goes the extra mile for his customers. I been very happy with his service.

My phone crapped out after 4 years and Jordan came to the rescue! He explained the differences between all the Galaxy phones and helped me get what I needed. Thanks Jordan!

Great experience and he helped me save a ton of money on new phones while updating us to the proper unlimited plan!Thanks!

Jordan was very polite, knowledgeable, and professional!

David was very professional and although I was, and still am, upset with the Verizon company in that both my phone and my hubbys conveniently broke down 1 month after they were paid off, he did help me to get another phone and calmed me down. I do not hold the employee responsible for these things and his customer service was excellent.

Erik is the man! There is no one else Id rather go to for Verizon service

Nice people good help with what we needed

Dave help set-up my phone. He was great help and had lots of patience setting up my new phone.

10/10 Eric is always more than helpful.

Very helpful

Did a great job very helpful

Jordan did a great job helping me switch over from T-Mobile back to Verizon. I highly recommend contacting Jordan for all of your mobile needs.

Eric is awesome, thank you for the help!

Very pleasant and knowledgeable

Even drove to another store to pick up a phone for me he was fantastic.

Allison was so patient and kind

Allison was friendly and helpful.

Clean. Rep working was beyond amazing. Did much more to figure out the issue with my phone not charging instead of getting me to upgrade when I couldnt afford to.

Wow! Great customer service! Wasnt expecting to be in and out and feeling confident about my purchase! I dreaded to go in to buy a new phone but turned out that it was a pleasant experience. The associate was extremely thorough and explained everything in detail. Even gave me quick tidbits to use to make my new phone user friendly for my needs.I now have MY WIRELESS STORE and feel the confidence of knowing I can return to them if I have any further needs. I highly recommend the Wireless Zone store in Cumberland. Nothing but professionalism at its best! WZ, Cumberland... YOU ROCK! Cant wait to get an upgrade! Feels good to be treated like a VIP!

You must ask for Jordan if you want the best professional and courteous service in the industry.I am always happy when I am finished conducting business with him. Very knowledgeable and he knows the website inside and out.

Not sure about reviews from a few years ago, but this store has been awesome to me in the past year and a half. Mike Lord has been absolutely great. He has taken care of any issues Ive had and has always suggested ways to lower my monthly bill while getting better products for personal and business. You can tell he knows the business and is up to date on all the latest product lines. I think they are flexible and honest and I appreciate that. I travel from Coventry to Cumberland just to use this store.

I have been in need of urgent cell phone service a number of times in 2012. My phone stolen from my car, later a replacement fell off the roof of my car needing a new battery and lastly, months later, it died before my contract renewal. Each time the staff at this store were remarkably helpful and considerate. Every expectation I had was fulfilled. I highly recommend this store.

Great staff

I went to the Cumberland branch Saturday morning and I was helped by Nick. He was great transferring my line to my own plan and adding another line. He was very knowledgeable and professional. I was actually dreading this chore and had been putting it off but it was painless, thanks Nick, keep up the good work!

I had an excellent experiences at the Verizon store on Mendon Road in Cumberland. I went into the store to investigate upgrading my phone. I came into the store knowing what I wanted to purchase, but the item was out of stock in that store. The two gentleman working in the store told me a few other options available, but when I said I really wanted my first choice, they offered to obtain if from another store for me that same day. I could have driven to the other store myself, but not having to do that was a huge help to me. Thank you Stephane and Ryan for the great service. I would highly recommend this store.

I bought a screensaver at another Verizon store that had a chip in it two days ago and I asked the sales associate if he could swap it out since it was defective. He said “no screen savers are never defective”. Went to another Verizon store and received great service. Plenty of Verizon stores out there. Keep driving you’ll be glad that you did.

I recently visited the Cumberland Wireless Zone and Daniel helped me out so much! he was the best person I could have asked for, he fixed my phone issues with ease. Very informative and thorough. Highly recommend visiting this store to anybody!

This location is convenient if you live in the Lincoln - Cumberland area. It is a small location with basically the major flag-ship company phones, but that is all. If you are looking for mid to lower end phones, than this is not the place for you as the selection is very limited to about a dozen phones at most. The collection of accessories is decent however, with a number of cases that the main Verizon stores do not typically carry.

I have been researching new I5s i phones and each time they were polite and helpful but when it came time to purchase, the salesman could not reach his manager for a question of price matching and then after stating he would call me back, did not. I decided to go to the store anyway with my wife since we were going to purchase 2 phones and and we live near by. Since it was new years day I called twice to confirm what time they were open until. Both times I was told 6pm but when I arrived at 5:07pm the store was closed. I will not be back, they lost 2 sales a 2 year contract and accessories, if that is the way they are going to start the new year, good luck! Posted this review when upset, will give them one more chance, everyone deserves an second chance.

Awesome customer service!

I come here to browse, see and feel various phones, and to buy accessories. I find it too difficult and time consuming to come here for support or major purchases. They seem to be under-staffed or something.No bike rack. Relatively easy to get here by bus as it would be a short enough walk from a stop on the number 75 route.

My wife and I have come here multiple times and had excellent experiences. This is the only Verizon we will come too. They meet and exceed our expectations every time.

The only place I will go to purchase phones and phone accessories. If they dont have something, they will, 9 out of 10 times, be able to get it! And they match the price on anything that they can get! (Dont tell them I told you though)

Id go negative stars if it were an option.Wifes phone was stolen, she went into the Cumberland store and the employee talked her our of using the insurance and instead use the available upgrade. Said it would be quicker. Now 3 months later I come to find out that I am still paying for the lost phone, plus the new phone and cant upgrade my sons phone unless I pay retail. I guess that is my fault for not checking the online statement, had I stayed with paper i would have caught it. Anyway, Store said there is nothing they can do, its past 14 days and my wife signed the contract. Doesnt matter that the employee duped her, never going here again and I advise anyone to go to a Verizon store and not an authorized retailer. Bunch of crooks looking to make a sale.

Im a Verizon FiOS customer. On Verizons website they have this location listed as one of their local stores. I needed to add a set top box and get a new remote so I called this store directly and spoke to someone who worked there. I was told they had what I needed in stock and that I could just come down to the store and theyd help me out (no need to order online from Verizon first and set the store as a pick up location). I drove to the store and on the door it said Verizon FiOS available here. When I went inside, there was only 1 employee working and there were 2 other customers ahead of me. I had to wait forever and when I finally got to the front of the line, I was told that they dont carry any FiOS equipment, I was the 3rd person today coming in looking for this and that Id have to go to their Providence location for the equipment I needed. I was not happy and will never be back!

The customer service rep, Jordan,in Cumberland is always on point.

The staff there are great. Very knowledgeable

I went to the Mendon Road store to purchase a new Samsung phone but the color is wanted was out of stock. The sales rep Stephane ordered it for me and when I went back in to pick it up I ended up with a free tablet ($50 rebate, $10 /monthly fee). I enjoyed my experience so much that when my daughters phone broke the following week, I convinced her go there and we added her to my plan. Stephane took the time to understand my needs, my budget and made sure I was comfortable with my new devices. ..I highly recommend Verizon / Mendon Road / Stephane to anyone looking to purchase a new phone/cell plan

RIPPED OFF BY THIS VERIZON LOCATION!!! NEVER SHOP HERE! I recently purchased a brand new iphone from verizon. The phone was on sale for the $149.99. As soon as I purchased the phone, they told me the tax on the phone was going to be $42 which is the full retail price of $600.00 for the phone. This is illegal in the state of Rhode Island. When we called the store, the assistant manager Ryan was extremely rude. Please never shop here for your sake.

I have had looked into upgrading my phone; and last night I was helped by Dan at the Verizon Wireless in Cumberland RI. Excellent service and highly recommended to anybody. Thank you!

I have to disagree. I have done all of my business at this store after having deplorable service at the store in Smithfield. These guys take there time and make sure me and my family are getting what we want. I actually purchased a Samsung tablet from them and it did cost more than $500, but that is because Verizon only sells the 4G/WIFI model not the WIFI only model (which is probably what you purchased at Best Buy)! So if youre not looking to use the device on Verizons network then you got what you needed. These guys have earned my business and will continue to do so...thanks guys!!

Very competent staff.

One of the employees there accidently erased all of my girlfriends photos on her smartphone. These cannot be replaced! She is a senior and so upset. Verizon has not heard the last of this!

Always helpful and knowledgeable great staff

Quick & courteous service

Great store!

Very professional and helpful.

Did not have good feeling about sales person

Very helpful

Eselente