I had a WONDERFUL experience! Daphne (D) was so great, helpful, fun, and knowledgeable about the products, process, and prices! She made sure I didnt get overcharged- we bought some solitare earrings and set them in our engagement rings, had some sizing and cleanings done. I will definitely be back! The manager that was there was also amazing, sorry I forgot her name- long hair, blondish- I appreciate you both ladies. ❤ CANT WAIT TO SEE OUR CUSTOM MADE JEWELRY!!

Alex was amazing! Ordered and had delivered this beautiful heart locket necklace. I was worried it wouldnt arrive before my big day, but the moment it arrived in his store he called me right away. Fantastic customer service. I cant say enough on how great my experience was. Thank you Alex!!!

Excellent customer service from the moment we entered the Douglasville store. Our jewelry specialist, Idetha was extremely knowledgeable and easy to work with. Her suggestions and follow up call were outstanding touches to our experience. Jared we will be back.

I want to RAVE about Ms. Daphne! I came in for my routine cleaning on my jewelry and she was so patient and kind. My engagement and wedding rings are my babies. She took the time to explain to me how precious my rings were. And my other jewelry as well. I left there with my jewelry looking brand new and a new found appreciation for all of it. She was so sweet and I will always recommend her!I didn’t realize how amazing and precious diamonds really are until she talked to me. Thank you Ms. Daphne!! For everything and just being YOU!

Had 3 watches cleaned and new batteries put in. Oh, bought a necklace too!

The staff is very professional and provided great customer service. I will continue to shop with them.

We had the best experience picking out and purchasing my engagement ring at the Douglasville Jared. My salesperson Dapphenye was the BEST. She made the experience fun and less stressful. I can truly say HE WENT TO JARED and Im thrilled he did.

It was awesome....The staff was polite, accommodating, knowledgeable and professional

Ive been coming into this location since I was a child and have unfortunately seen it go down hill over time. Not only has this store lost its higher end time pieces but the customer service has gone down hill too. I needed an older gold ring of mine resized and Jared told me it was not possible due to needing to move up two sizes. I went to the other side of Arbor place mall to Atlanta West Jewelry and they were able to resize it for me in 24 hours and also inspected it and rhodium dipped it for free. If you absolutely must use a Jared then I recommend the Kennesaw location as they have much better customer service and a better selection of fine jewelry.

Great customer service. Love the store.

I needed to buy a engagement Ring and I went to Kennesaw, Alpharetta, and then Douglasville location. And out of all three Douglasville is the best one. There staff is so good and so helpful, I have no words. Two ladies helped us Daphine and one more really nice(I am kicking myself for not remembering her name). They both made the whole experience so much fun and stress free. These two took extra time and efforts to understand what exactly we wanted and made the whole process so memorable. Thank you Daphine and friend.

Was disappointed first time ordering jewelry online images used online appeared alot larger than actually merchandise. But overall pleased with quality. Just will do in-store purchases from now on

Very friendly staff and so helpful.

Daphne is great. All the staff is helpful and courteous. Jared is where I go for all my jewelry needs.

I come here once or twice a year. Staff is always professional and helpful. Never felt like anyone was ever trying to upsell me, just find what best fits what I am looking for.

The lady that helped me was Great.

Even after a mix up in ordering, the staff at Jared was friendly, knowledgeable and accommodating. The store was clean and it appeared that judgement was not extended to customers that showed a questionable dress. Im not a typical Jared customer but my wife is so this went a long way to possible purchases in the future.

Jareds is wonderful! Ive been doing business with them since 2004. They have exceeded my expectations every time! The staff is super qualified to help me with anything I need!

The repair staff are either out to rip the customers off or just inexperienced. I was very disappointed with two different items they worked on for me. No more business from me!

Customer service is outstanding! My Sales person help me fine what looked best at a price that fit into our budget. The experience of purchasing fine jewelry was wonderful.

Nancy is the best! Customer service is top notch.

Very good quick and quality service.

Had a white gold ring adjusted, cleaned and dipped. They were able to do it onsite in just a few hours. They did exactly what I asked and the ring looks great. Very pleasant experience. I will be a repeat customer.

I have had the most comforting and enjoyable shopping experiences here. Idetha is incredible and she knows TAG like no other. Today, I went in and a beautiful African-American lady was extremely helpful and very kind as well. This is what customer service is about for me, treat me like a princess and I will spend like a queen.

Great place to purchase top quality jewelry. Staff is always friendly and helpful and it is a place you can trust with all your fine jewelry needs. Been a satisfied customer since they came to Douglasville.

Great but please reopen the repair service soon

I love this store. Im a Pandora customer. I frequent this particular store because of the customer service and the selection availability. They are always in stock, unlike Pandora inside of Arbor place mall. Ask for Tina shes a doll and my favorite Pandora rep. shes patient and knowledgeable.

Estelle at the Douglasville location is a wonderful person and she’s a great salesman a great helper she help you make smart decisions on what you purchase She is management material I am very thankful I got to work with her thanks again

Always good service with the salespeople who clean and if necessary repair. Diane and Kerri were extremely helpful and friendly as well as the entire staff they know what I like and can assist me with any purchase.

Wendy is fantastic. They are attentive, friendly, and quick to help you. I appreciate their attention to detail and I have always been treated with respect.

I feel Jared’s inspection specialist (or whatever the title should be for those receiving jewelry for inspection and cleaning) should be the same no matter the location and I would appreciate if I were treated like a valued customer instead of a common criminal! I truly had a horrible experience and if I did not HAVE to do these semi annual inspections I would not return! Absolutely worse inspection experience ever! I literally had to pull up a video from 2018 to prove I came in as requested because the previous inspection specialist did not notate my account! Luckily my husband did a quick video when we came in or else I would have had a voided warranty and I would have had to pay to get my diamond replaced! Absolutely ridiculous! I was told it was “my responsibility” to make sure my account was updated! How was I to know that if NO ONE told me that since 2016!?! When I see the person on the tablet I assumed they did what they were suppose to do! Like really how does that fall on me? How am I held responsible for people at Jared’s not doing there job! On top of proving I came in as I was suppose to I also had to pull up reciept to show when the rings were purchased and clarify who purchased them!! Again I have been getting them inspected for 3 years now!!!!! Whyyyyyy must I show proof of purchase!?! I really wish I did not have to return. I did receive an “apology” for the confusion but the damage was already done! Absolutely absurd. :-/ Is this common practice? Do others have to prove one that the rings that they wore in the store belong to them and do others have to make sure Jared’s employees update there accounts? Do others know that that’s there responsibility when they purchase the warranty?

Great sales staff on another note the general manager DIANE RICHARDSON is a complete disrespect to the whole establishment. She treats her customers with a sarcastic attitude, she disrespects her employees in front of customers.

Jewlery specialist, Idetha Selkridge. from the Landings at ARbor Place in Douglasville Ga. has been the most knowledgeable and helpful of all the specialists I have encountered in the ten years+ I have shopped at Jareds. Thank you.

Went today to get a gift for my manager and the sales rep Estelle (sp) was very rude and made my anxiety go up. You ask her a question shell say I dont know and dont ask why. Even when her co-workers ask her a question shell very rude to them. While looking at Pandora Bracelets she was huffing and puffing like we were brothing her. It was my first and last time in this location. Ill be calling the corporate office.

Everyone at the Douglasville GA location is always helpful. I’ve been doing business with Wendy for years. She’s the best.

I have always had a great experience at this Jareds. Morgan above and beyond helping my fiancé design my ring. He had no clue where to start and she took him under her wing and helped him through every single step. She even helped him save money!!!! When he told me that I knew Morgan was amazing. She could have really did some damage knowing my fiance didnt know anything about this but she didnt and even sat down with him and explained EVERY single thing!!! Ever since Jareds is the only place we go to buy jewelry and we always use Morgan!!!

They will lie about anything they can just to make a sale. Just letting you know dont say I didnt warn you. God bless the honest ones!

Outstanding service. Great selection of diamonds and Tag watches.

Been going for years always great service and what looking for quality

Best customer service ever. Thank you Mrs. White

Dapphenye was very kind and curtious to my wife and I. I would recommend anyone to go to Jared in Douglasville!!! Thanks!

Bought a wedding set, paid for the lifetime warranty, young love, couldnt afford a diamond for the center stone, got a White Sapphire till we could afford a diamond, they announced in front of everyone we werent using a real stone, then a couple months later when it was being cleaned they broke the stone and tried to pass it off to me broken. Then when they replaced it they told us they wouldnt fix it if it happened again because the lifetime warranty WE PAID FOR is really (they again announced it in front of the whole store) for people who purchase REAL diamonds, a few years later we went somewhere else and spent approximately the price of a car on a new ring.

Amazing staff. Awesome service!!

They are the rudest people. If they wanted to make a sale they should not be such jerks.

Love the staff

Wendy henry! Best customer service at Jared the galleria of jewelry!

They frown on you eating / swallowing the diamonds for a test drive. I just dont want to buy the wrong flavor.

Everyone is always friendly and helpful

The young lady Wendy is gone! Noooooooooo!

Dont ever call them on the telephone. They never answer and when they do theres no tell what you will hear. Ex. I am needing to call Amex.... or Hello? Then silence.... they dont answer with a greeting so you think you are calling the wrong number.

I always go here to purchase Pandora! Thank you Dianne!!!! I miss you Tracy!!!

Very helpful and polite

Terrible service. Went in and asked about what to do because my diamond fell off my ring. They told me nothing because I hadn’t had it inspected within a 6 month period. Called customer service when I left and they said the store should have never said that because that wasn’t true and they were not helpful at all!

Place has gone down hill. No service to speak of.

Felt like I was entering a business deal the moment I walked in. Also extremely overpriced compared to other jewelers.

Prompt and attentive!

Loooove my ring!!!!

Excellent