On 7/30/21 around 9:15am. I visited the Sherwinn Williams store on Hillsborough rd. Durham ZZZ NC. I entered the store and began a very long wait at the customer desk. There were several employees working I am not sure the number in and out of the back. The only persons being waited on were at the contractor desk. I was never greeted by any employee regarding what help I needed or even to say we will be with you as soon as we can. After about a 35 minute wait I simply gave up and left. There were several that came in after me. I dont think this store even cares about just regular customers. I will take my business elsewhere.

Love the ability to order online for pick-up. Folks in the store are extremely nice and helpful!

Friendly and helpful. Excellent zero voc paint.

Alan was extremely patient and helpful during a stressful job. I will be returning- excellent service and support.

They were able to match my color and get all the additional supplies I needed.

We (my wife and I) found the service quick. helpful and friendly. Their highest quality of paint is more expensive and i expect a better quality. But you can get the lower almost as good at Lowes. But the paint colors choices are better here and more professionally mixed. Most of the guys on line were professional painters and they were getting 5 gallon pails. You know the quality is good if you see this. If you are doing an important or difficult job spend a little extra $ to get it done right.

In-store experience delightful.

These guys are always willing to help out. Plus they never let me carry anything to the truck. Also if they dont have it then they will get it or put you in touch with the right people. This is the only place I go for paint or supplies.

Great service.best paint and place to take whatever you want to match - in the store and the can match it.get old paint amde over by bringing in your can, or label.Get news on 40% off sales, and get a free color consult on your decisions or color choices.

The folks here are super helpful and they know their stuff. The products are good too. Ive painted two houses with SW paints and the have a full record of what colors Ive used, which makes going back for the same product so much easier when doing repairs.

Great paint of course, and very helpful employees. The paint I needed for touch up only came in 5 gallon containers, but they sold me a gallon and put it in any empty can. Saved me $80.

Very friendly, helpful staff. They gave us good guidance as to which paint to use, and when we had some untinted product left over, they received it and refunded us quickly and cheerfully. Theres a bit of a bump going in and out of the parking lot, so take it slowly!

Very helpful employees, Ive been here on several different occasions and they are always helpful and friendly, even right before closing time

My wife and I have been doing some home repairs and painting. I have to tell you about my experience with a guy named Zack. He was awesome with his knowledge and assistance in getting the right materials for the job at hand. I highly recommend them for any of your paint needs. Signed a customer forever.

I went to get paint at Sherwin Williams after a tree fell on the house and they matched the color perfectly. Fletcher was very helpful in assisting us in making my daughter s room beautiful again!

You walk in and the store main sells paint, brushes, and ect. I was treated well and have people that speak my language, which is Spanish as spotted on their shirt. I was given patience and fair advice and would be back if so necessary.

They were able to match an old color from a other company, perfectly. Thanks so much.

I dont usually leave reviews but was so annoyed I could not resist. I stood in the store for 30 minutes no one would help me. Terrible customer service. Looking at the other reviews this seems to be a pattern. I was ready to make a purchase and had to go elsewhere. If youre not a contractor going in the side door dont waste your time going in the front. Im not sure why they even have a showroom?Complete waste of time!front. Not sure why they even have a show room Im sure corporate would love this.

Everytime I have been there the service has been amazing. Particularly one of the managers there named Fletcher has always taken care of all my painting needs in the most professional and fastest way possible.

Knowledgeable, friendly staff that are always willing to go the extra mile. A place where you know your time and business are appreciated.

Really helpful staff

Good people, good paint and they know what their talking about.

Great customer service. Ben was very helpful in getting me the best price.

Purcased paint for my living room. Love it. Very bussy. Think they could be more attentive to. 2 lines? One for the camercal painters and one for the guy or lady who needs a little more atention. ...

I know every single Sherwin Williams in Durham, chapel Hill, Cary and Raleigh and I am afraid to work close to this one because I know if I go to get a roller frame I will have to wait at least 30 mins to pay it. They never stop working. Is just they are toooo slow... I HAVE NO COMPLAIN about The rest of Sherwin Williams ... Is the second time I leave the place after I wait for more than 25 minutes.

Very knowledgeable personnel outstandin service.

Excelent service

Excellent, polite, timely, helpful service.

Paint sale / out of paint I needed. Over priced compared to H D.

Friendly staff, ok deal on some expensive paint. Great paint but not cheap soooo.

Extremely nice and helpful employees!

Great service; interested in your projects.

Great staff, always ready to get you to work.

Also in Durham North Carolina just went in to get a couple of rollers and a couple of brushes to do my painting 4 they had what we needed to work with

Friendly staff, very professional, fast service.

People working there were very knowledgeable, helpful, and kind.

Very helpful and knowledgeable staff.. SWP products are also generally well above average ...

The store was really great

Very helpful with everything we needed

Didnt have product in stock.

Excellent customer service!

High quality paint, knowledgeable staff

Great people.

Customer service and knowledge are lacking at this location.

Friendly and nice salesman.

Great customer service

They suck the service is terrible

I still get wrong paint made

The best paint

Nice people.

Very friendly staff

Great customer service

Colors are great- great service

Friendly, knowledgeable, and efficient service

Good price

Excellent service, advice

Great service

Good store

The paint experts

Out of paint!!

Too busy

They are very kind

Excellent store

Goood

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