When youre appointment only, no sign stating this, and have several employees standing around talking, and only one couple as your customer... 3.3 star rating isnt really a surprise now. Ive even walked into doctors offices that will try to fit me in when its empty. Im down to wait a half hour if the employees need to finish their conversations with each other. I mean, I get having a job is hard and downtime is nice, but at least offer me the option to wait, dont just dismiss while you have an empty store and several employees standing around talking to each other.

Via phone I was coming back to Verizon after they had raised our 35 year account to over $200.00. I had heard they had a great deal for Customer’s coming back! I made the deal and after my Son in law looked it over he had a fit! We were going to be charged extra costs each and every month. He decided since he is an accountant for the Government he knows how Verizon works he would put us on their account and if it was ever necessary to change because of their escalating prices at no notice, we would all change to another carrier. At 80 years old It is too upsetting to fight with them! The phones arrived the next day and we were told by our son in law to go to a Verizon owned store and return the phones. We did that. About 3 months later we received a bill for $126.00! Called Verizon and they admitted the phones were never activated and the gal helping me said she would take care of it and we should not get any more billing from them! 2 months later, received a Bill from a collection Agency! Called them, they also agreed no activation on the phones or account! No more bills! Another collection agency Billing same outcome after call! Then no letter but phone calls 2 mornings in a row! 1st one waking me up at 8:15 am just home from hospital the day before after surgery and told them they woke me up ! She proceeded to loudly talking telling me that was my problem! She wanted me to pay my long outstanding bill from Verizon and were not going to wait any longer! They were going to take action! I asked her to repeat what she said, that I did not understand what she said. I told her I don’t know why she called me on a bill that was not mine! She hung up on me! She never gave me the chance to explain! They called this AM at 8:45 am but I did not answer the call! I called Verizon after waiting over 1hr & 1/2. I was helped by a lovely young lady Chandon, she transferred my call to Verizon’s collection dept. to Leah I told her I wanted. a Mean young girl that determined it was her way or the highway! I immediately when she said pay the $126.00 or the Collection Agency was going to continue till the amount was paid! Explaining why didn’t she want the paperwork that clearly showed I owed Nothing! I asked to speak to her Manager or I was taking my paper work to the Attorney General’s office! She got her Office Manager for me! She immediately said, Mrs. OConnell, ‘You never had this account activated! I know that! The Collection Agency that had called told me the phones were activated when they were sent! That is not so! Don’t believe for 1 min. Their lies! Anyway the Manager was so kind I broke down in tears feeling I was finally feeling resolve! She gave me her office telephone # her name and She is having the account investigated and I am to call her Friday 8/27 for results of the investigation! I have all the paperwork with complete back up from Verizon! How can you be billed for a non activated account? The phones were never opened except by Verizon employees! Taking them personally to the Verizon Store in the Verizon Packaging ‼️

I very recently switched from AT&T to my husband’s Verizon account. Aaron was extremely helpful and knowledgeable from beginning to end, and he was very prompt when replying to any questions I had via text. We also purchased an iPad through the account, and Aaron was able to break down our new monthly bill very simply so we could understand where each fee was coming from. He made a potential headache of a situation into a smooth process. Thank you so much!

For the past 12 years, my wife and have used the Everett mall Verizon location for our cell phone needs. They were always nice, attentive and went above and beyond. Today, all of that changed. I sell cars for a living. Its how I feed my family, and if I sold cars the way I was treated today at the Everett location, I would be out of business. The mask I have worn in this location was never a problem in the past, until today for some reason. Then to be humiliated when I was trying to complete the transaction led my wife wanting to just leave. If it wasnt for me encouraging her to get this behind us, we would have just walked out. I will be moving my business to another location and when my commitment expires, I will be moving to To another carrier. I cant believe what horrible service.

Very good service! Friendly and knowledgeable!

SO RACES AND UNPROFESSIONAL. I’VE BEEN A CUSTOMER OF VERIZON’S FOR OVER 3 YEARS AND THIS STORE DOESN’T DESERVE TO HAVE THE EMPLOYEES THEY HAVE THERE. I WALKED IN AND CHECKED IN AHEAD OF SOME PEOPLE AND THE LADY CHOSE TO HAVE US BOTH WAIT? SO WHILE I TAKE A TRIP AROUND SHE CALLS THEM OVER IN LOW TONE THINKING I WOULDN’T BE AWARE. THEY PICK WHO THEY WANT TO DEAL WITH. I FEEL DISRESPECTED AND THAT WAS SO RACES OF HER.

Spoke with store manager. Very helpful and informative.

Terrible cell coverage used to be better, switch to T-Mobile.

From my years of dealing with this firm, I wouldnt recommend Verizon to anyone Ive ever known.i dont appreciate your editing of my text,I wont be using your services again.

Jay and Steve were amazing. My home just burnt down. They were compassionate, knowledgeable and lovely. They were professional. I got there before they even opened and stood at the door They could’ve let me stand there for 20 minutes. And then tell me I need an appointment when they opened. But Jay the manager came out to see what I needed. And helped me from there I left feeling Better than when I arrived! Thank you

We had a 3:00pm appointment. We went early and saw employees locking up the store and leaving we quickly ask if they were closing for lunch one-word answer “no” we ask if they were closing for the rest of the day one-word answer “Yep” we were a little bewildered another employee yelled from their car “closed due to Covid” and that was it. we never received a text or email explaining that our appointment had been canceled or moved! we were not given any options. when we tried to call their customer service line, when I asked for other stores and if I could be connected to them to make an appointment I was hung up on by their customer service rep Shaylee! this has not been a positive experience at any point!

Verizon is the worst company in America. I’ve bene trying to cancel my service for over a month. Verizon will increase your price without notice. A smart phone with one flip phone shouldn’t cost $165 a month, but Verizon is pure evil. Verizon forces you to call a 1-800 number to cancel where you sit on hold for over an hour. The person who answers refuses to help you and transfers you to another idiot. Verizon plays games with their customers. Their customer service is criminal. NEVER SWITCH TO VERIZON. YOU WILL GET SCREWED!!!!!

Went in to do an upgrade and they had us in and out in less then 15min. Thank you for your fast service

Everyone says to go to t-moble. Not sure why I am loyal to Verizon. Service is all around terrible.

Service tech was a know it all and frankly I didnt care or want to hear how intellectual he thought he might be. I came for a phone not a bunch of blather

Absolutely a joke store, one person in. One person out. They dont care if you need a support person or someone there who understands things better for you. Why do they need to have five workers when theyre only allowing one customer in. Its redicoulus. They say its a 1 to 1 ratio, but its legit 5 workers to one customer. It makes absolutely no sense.Other locations are better then this one. 💩💩💩

I would not recommend verizon to anyone. Verizon used to be a good carrier. Not the are Terrible. I can be in downtown Seattle and not get good internet connection. It doesnt make sense to me. You cant write a review online. Sprint has better service now days. I honestly am fed up with verizon they have done nothing to fix my problems with my phone . Go to a different carrier

Awesome service at this Verizon location. I came in to get a new sim card and the staff who helped me out made it extremely quick and easy. I wont hesitate to come back whenever I need support.

It was good ☺️

I recently went in with a host of phone/account issues, and was helped out by Anthony. He was lovely! He was smart and funny, as well as professional. He was very easy going and open to all my Verizon questions. He answered every question I had In full (and candidly, which I appreciate) and made absolutely sure I was completely taken care of before I left, without any added sales pressure. I was definitely impressed with his honesty and attention to detail. Verizon needs more employees like him. Truly a fantastic experience, thank you Anthony!

They told me to wait 30 min and after waiting 1 hour he ignore to help me he just do his formality. I will never go again there

UPDATE: Im breaking up with you, Verizon. After over 25 years as a loyal customer, Ive seen that the company as a while cares nothing about customer loyalty. Ive been gouged with $165 a month phone bills, promo deals for new phones are horribly inadequate, being duped into contacts that change, chatting online with agents who have no clue (I know their job better than they do) because I cant get anyone on the phone in customer service (but you have no problem patching my calls through to the BILLING department)... The pricing and the customer service are so bad that Im now a happy T-Mobile customer. You had your chance, Verizon. Bye.PREVIOUS 3-STAR REVIEW: Pretty much the only thing I like about Verizon Wireless is that they have good coverage. And thats really where my like for the company ends. Its no different at any of the Verizon stores: the wait is too long, unless you have a new device the accessory selection is limited or non-existent, and since they did away with the new-every-two program, I wonder to myself why I obligate myself to them at all. It seems like every good deal is riddled with unexpressed, hidden costs. I dont feel that Im getting an honest deal, and I usually dont feel that the staff has my best interest at heart. This time next year, Ill probably switch to another provider.

What a joke of a store, employees look high as heck. Went in for a phone replacement and was told to go through the third party insurance. I dont lose my phone or needed it replaced often but when I did, I was able to go into the store and grab a new one after paying the deductible. Im sure they just want commissions/sales on new phones. The employee said I had one option even after I told him I have insurance, he said buy a new one hahaha. Then whats the point in paying insurance and a premium monthly for this kind of subpar service? Its no wonder they are losing customers left and right, peace out.

I had complications with setting up my own service and Eric helped me through the entire ordeal very patiently. He was calm, collected, and always answered any questions in an understanding manner. Even if I kept repeating the question just to be sure, he was always responded with patience. I am new to having my own service plan and he was able to set me up with one and a new phone. I didnt interact much with the other staff except briefly but they also were on top of making sure I was being helped.

Slowest customer service ive ever seen.

I was in and out 5 different times today because I was having difficulty activating new devices. The manager, who I interacted with the most, was vvery patient and thorough. Although you have to wait in a line outside before getting checked in, they are really doing their best to move people in and out as fast as possible.

Bobbie Walker and Arsalan helped me on my phone trade in today and they were so accommodating, professional, and patient. They were also very knowledgeable and were honest about outcomes. I really enjoyed working with this team.

Always have had great service here. Curtis was always my go to guy but he no longer works there. Ive had help from the other employees here and all have been quite pleasant. The one and only store I look to go to for my mobile needs.

Arsalan was very efficient and calming. I was planning to switch carriers when I came in. However, after todays service I will stay with Verizon. Thank you.

No problems here. My wife and I cant usually afford high priced items, and the reps here understand that when we explain and work with us for something we can afford. Theyve also been good at helping us find what we need/want in our budget range.

Well there is a long wait and they have to order your equipment. I realise there is a pandemic going on, but a little stock wouldnt hurt.

Was charged 3 times for the same transaction!

We were feasted nicely and a guy helped us for a limited time as he was not making a commission of of us.

Good 👍

It has been customer service like that provided by Freddy Rodriguez that has kept me with Verizon for decades. Freddy was professional, patient, forthcoming with solutions and spent time with me (as if I were laying out BIG money) when others such as his supervisor would have given me short shrift. If everyone offered Freddys level of customer service, wed all be smiling all the time.

If its not busy quick and easy. If its busy, itll be a minute. Friendly staff though. :)

Super slow customer service.

Good staff and even with the covid shenanigans going on got me in and helped quickly as possible

My daughter bought me a new Verizon phone in California and sent it to me for a birthday present. OK, at 69, there are a few technical things I need help with, and setting up the new phone was one of those things. I called Verizon Wireless and was told to make an appointment at the closest corporate Verizon store for help. When I got there, I had to wait outside in the rain for twenty minutes past my appointed time while others wanting to buy phones were invited inside. Then, I was told that they dont help people set up phones that are not purchased at the store. I left in tears because I was so readily dismissed. I was told to call Apple since it was an Iphone. Five hours of researching, talking to Verizon and Apple by phone later, I found out that what took me so long to do could have easily been done in 15 minutes at the store. No one checked to see that I have been a Verizon customer ( and yes...at times begrudgingly) for the past 18 years. No one realized that the brand new phone had to have its iOS upgraded and downloaded....and since I had to do the set up at home, I had to download the latest Itunes on my computer, the old phone AND new one. If it werent for the restocking fee my daughter would have had to pay, and the fact that we are on a family plan together, I would have sent the new phone back and gone to T Mobile or somewhere else. This Verizon store has given me misinformation and has cost me so much extra money when THEY have bungled a phone package, yet the management doesnt care.....My next phone will be with a different carrier.

Zero stars. I paid $450 for a new phone and case and they refused to set it up for me. After showing them my old phone that was broken they said Id have to call to get the new one set up. How? There was only one other person in line and we all had masks on and were standing outside. Im on the front lines helping others but Verizon wont do the same for me.

Great experience

Very helpful people and decent prices on phone accessories. Ive always liked this provider more than others, even though I opted for other providers at times. It used to be that AT&T was the only cell provider to go to for fantastic customer service, but Verizon has picked up the pace and is doing so much better than they used to.EDIT: I dont like to post negative things about a company, but sometimes it has to be done. Dont fall for any buyout promises. Verizon promised to buy me out of my AT&T plan, but that never happened. It cost me over $200 to move to Verizon. On top of that, they promised a trade in on my old phone (which I loved) and that never happened. They have my old phone. I bought a new one at full price from them, and i cant get the old phone back. I guess it would be accurate to say they stole my phone from me. Thank heavens that Samsung at least honored their promotional offer at the time.

My past experience with customer service at this location had not been pleasant. However, I was short on time and decided to give this store one more try. Zacharia helped me and was awesome. He patiently answered my questions and went out of his way to help me connect my phone to my carplay. He changed my opinion about this store and I will definitely do business here again. Thank you again Zacharia .Chana

A bunch of turps roaming around . Didnt help at all

Absolutely the last time I go to this location. The girl was not very knowledgeable. Answered my questions with a single word. I specifically said I wanted my phone switched over while I was there, it was not (I upgraded). Now Im at home, irritated and trying to get it set up instead of the other things I really need to get done. Yikes, this store just doesnt improve. I will go to Lynnwood from now on. Much better luck there.

Walked in a was greeting and told them our name since there was a wait. Tell me why we waited over an hour and people who came in after us got helped first??? LITERALLY 3 people who came after us. They literally wasted our time. What was the point of taking our name down for the waiting list if you’re not going to go by it?? Very disappointed. Never going back to this Verizon again I don’t care if I have to drive to a further one.

Normally good service unless you arrive close to closing time. I get it ...we want to go home at the end of shift. Theyre not courteous at the end of the shift. We got there at 6:30pm.

I went to the Verizon store on Everett Mall Way to pick up a new cell phone I purchased. Upon entering the store, I was not greeted by anyone. All the available staff appeared to be assisting this single customer. I glanced about & noticed several customers sitting on store sofa near the rear of the store. I took to the shelves to check out the new phone I had purchased as I had not yet handled the phone. I had just picked up the phone when I was greeted by Zacharia. He inquired if I needed any assistance. I responded yes & that I had traveled 2 hours one way from Index to pick up a new phone purchase for which was paid online. He quickly retrieved my items (I had also purchased a car mount) & found a quiet corner to further assist me. He synced my old phone info with the new phone & responded to all my questions & concerns. He introduced me to the store manager & showed me accessories that will go well with my new phone. I am very impressed by the initiative shown by this store employee! I felt like a valued customer! This gentleman is store manager material for sure!

The only problem I have at this time with Verizon is the text message from them at 3:00 oclock in the morning if they would stop that would be great!!!

I am a new Verizon customer. Went to this store to switch. The guy that helped me treated me like I was interrupting him on his lunch break. It was obvious he was not interested in working. Just there to get his pay check. I walked in as a new customer buying a new phone. Treated like I was bothering them. I am returning the phone I bought today. I will avoid this store if I possibly can. Hoping not to get that same treatment in another store. Not a good first impression for sure.

Both Mathew and Kristen are top notch in the customer service department. Not only were they professional but they are definitely experts in their field. They were amazing as were many of the other staff members working there. They took care of me in a fast and efficient manner. It is customer service like theirs that has kept me as a loyal customer to Verizon for the last 11 years.

THESE GUYS ARE A RIP. Watch your back.I ordered a phone online as they needed to do it there to be able to reset a promo that was in effect when I first ordered my phone, however the rep had processed my original order incompletely and it didnt go through the first time.So anyway, I ordered online and they said I could get the phone faster by picking it up the next day at the store near me. So I went to the local store as recommended. I told them I wasnt sure which color I wanted and the online rep said no problem at all - if I was unsure we would just put either 1 in as a place holder in the online ordering system so we could process the order with the promo, then I could make the final call on color right at the store the next day as they had several of each of the 2 colors I thought I might like.I get go the store, give them my name, explain the order is on hold there but I was uncertain about the color and ask to see both of the colors by way of their display model.Yup! Sure enough, the color the online rep put down for my order was not great IMO... so I asked the rep at the store instead to go ahead and just make the order for a black 1 instead...--》...at which point he nervously informs me that they are going to charge me at $50 restocking fee!!! 《--*** PLEASE NOTE: THE PHONE HAD NOT EVEN LEFT THE BACK ROOM STORAGE RACKS, BOXES, WHATEVER, I was just looking at a demo model on their table;I HADNT EVEN SEEN THE OUTSIDE OF THE BOX MUCH LESS THE ACTUAL PHONE ITSELF - NOT EVEN THE ORDER PAPERWORK. AND THEY HADNT EVEN TOUCHED THE BOX TO BRING IT OUT TO ME, MUCH LESS HAVING ACTUALLY GONE THROUGH THE ACTUAL TRANSACTION AND ACTIVATION, REMOVING IT FROM INVENTORY, ETC.!!!The store sales rep asked the manager to waive the ridiculous previously unmentioned restocking fee, who in turn passed the buck to their District Ops Supervisor, who apparently said something meaningless (at least to me), that sounded like it was related to the stores poor performance already compared to the rest of the region - which apparently to him / her inexplicably justified not taking care of the customer, standing by what Verizon Online had told their customer previously.All just to get an extra $50 out of a customer with half a dozen lines and years and years as ...the best part of Verizon... (a customer.)Not very business savvy. And a very poor customer experience.

I visited this location to perchase a new phone this evening I worked with a lady named Kelly Brooks who took amazing care of me. The customer service at this location is amazing. She was helpful and got everything done quickly. After leaving T-Mobile and dealing with the terrible customer service this was a breath of fresh air.

My company just got me a new iphone Xs, and I was having some problems getting it set up. (Admittedly Im not a fan of apple products, and was about ready to throw the phone... ) I cant remember the guys name that helped me, but he was about to trouble shoot and walk me through configure the phone. Definitely made my day!

I needed a new USB cable for my new car. It was very fast and the associate was most helpful and courteous.

Kelly Smith is a great asset to your company. Kay, the manager, really knows how to pay attention to whats going on! She also knows how to properly interject herself into a transaction without demeaning members of Her Team!

Will never go to this store again. If Verizon didnt have the monopoly on cell service in the area I live in I would drop them too. Been a customer for 28 years and we have never been treated so rudely or so blatantly lied to about what was supposed to be a free promotional deal, but ended up costing us $63 extra. Kay, the general manager needs to go back to people skills school and learn how to treat customers .

The store was just way too warm, I should have worn shorts and tank top instead of being dressed for our 48° weather and my wait was just too long. I had to leave before they finally got to me.

Went very well..was informed completely and left there knowing I made a well educated purchase.

My story is too long to relate in this report. I do want to say that Seth who was the first person to help me was wonderful. He was patient and kind and I in now way felt that I was bothering him with my lack of technology. I did have issues with the phones I purchased and had to return them ...this is where I became a complete burden to these very very rude young men...Steve in particular. I took my business to the new Verizon store on Broadway in Everett and will never ever step foot in this establishment again,

Well this was the last time for me to have to go in and see them cuz I canceled my service but I will say they were great if that store too bad they werent 100% all the time. Great store. Great team members.

This store is horrible! The music was LOUD, as if it were a night club. And from the moment i asked for help, the guy gave me a very weird stare, like i was bothering him!! Talking down to me, on every question that i asked. He was flat out rude, and degrading me. Rolling his eyes. Was it my age? My race? Either way he was incredibly disrespectful. Even tried to tell me things about my data use, and billing that was untrue. Totally creepy. You lost a sale there. Youd have to be an idiot to treat your customers like that. How does this add any value? And yes, i have told everyone I work with about this store !!! TOTAL DISRESPECT

Such crappy customer service. Visited this store today evening to return a phone I bought few days ago. Manager was good and explained well but one of the service guy (or whatever its called) was extremely rude. Please dont go to this store. They just want to earn money. There is something called good customer service and this store is lacking that.

We had a great experience with Anthony and Zaheed Manager. Both were so helpful to us old folks😁. Anthony stayed way past closing time! He’s the best!

Too busy. Takes forever to get service and once I did they just wanted to upsell me. Left without buying anything. Accessories are overpriced compared to big box stores like best buy or Amazon.

Been with Verizon for 12 years...both of the employees who I had contact with over the past 3 days t the store on Everett Mall Way need some lessons in Customer Service. Will try another store in the future. Oh, and if they take your address to ship a replacement phone, BE SURE to ask to see the screen and confirm they have the address correct, as they wont bother to ask you to confirm it...THAT mistake by the first employee caused me over an hour on the phone with Verizon and took an extra day to get the phone as the 1st delivery was refused. Always had great service with Verizon stores...skip the one on Everett Mall way.

I had the worst experience ever here. Verizons prices are too much to receive lousy customer service. I bought a phone and returned it a week later. The rep tried to tell me that nothing was wrong with my phone and tried showing me how to hold a cell phone! I proceeded to tell her I wanted to exchange the phone for a different one and she walked me over to 70.00 phones instead of better quality phones, such as the one I had. I walked away from her and towards the direction of the better quality phones. The rep had a nasty attitude and was yelling at me from across the room. I didnt put up with the shenanigans. I requested help from someone else and told her to get out of my face. I wish I would have gotten her name to report her to corporate because the store manager didnt seem to care.

The guy I worked with was very confusing. Didnt really seen like he cared about his job. I just wanted to get out of there as quick as possible. I which makes me feel like I made a poor purchase. Dont really want to come back here.

Helpful and patient, didnt experience any of the negative reviews posted below. I went in to buy a phone for my son going into middle school and had a ton of questions about my plan and picking the right phone for him. Went in on a Monday around 3pm, and it was pretty busy, but I was helped within about 10 mins. A lady named Sandra helped me and couldnt have been more helpful. She answered all my questions about my plan, and I found a great and reasonably priced phone for my kid. I was hesitant with all the negative reviews but didnt experience anything people were complaining about.

Why dont these reviews provide the option to select a level of service below one star? Customer service at the Everett, WA store is horrible. Katies arrogance and haughtiness and Ians (I think that was his name. He said it very quickly when he picked up the phone) smugness and perpetual condescending attitude are beyond words. If you want to buy a phone from this store and know exactly what you want, you might do OK, but if problems develop that turn the life of the customer/small business owner upside down (wasting many hours and losing a lot of money), dont expect this place to be of help. You are fed inaccurate information and must endure a poor attitude. Their lack of basic human interaction skills is unacceptable in society overall, let alone in retail. I would like to know what these people have done in life that is so important that they can justify the poor attitude and poor treatment of customers. It is as though people are inanimate objects. Hey Katie and Ian - people are not devices. Given the numerous negative reviews, in which Katies name in particular is mentioned frequently, it might be time for Verizon corporate to start doing some serious training of these people. Provide training in corporate procedures and remedial lessons on how to act like an adult, how to show respect for people, and learn that they are not the center of the universe. Customers are not there to cater to the staff at this store; the staff should be going out of its way to accommodate the customers, especially when a serious problem develops. Verizon corporate might start by mandating these people watch Sesame Street. It seems as though we expect more out of children than of the adults at the Everett Verizon store (on Everett Mall Way).

Convinent location. Ample parking. Over crowded. Very long wait time. Very helpful staff

I am supprized at the bad reviews, our experience was really good. We got a new additional phone and a new and better plan. We were told a 20 minute wait and it was. The guys really knew what they were doing. Do some research about best times to go.

No sense of customer. Salesperson did not know current sales that were on and argued the Google phone was not a buy one get one even though store signage had it advertised. And to get the two for one was finance only, no cash sales allowed. Sales people were not dressed what you would expect a higher class sales group to look like. More street than professional. Left without buying anything and an impression of the customer was there for them rather than them there to help.

Its disturbing how management doesnt notice or care how down right rude some of the employees are. A business is only as good as the person that runs it. This place needs a team building overhaul. I was treated with total disrespect. By what other people have posted, I see Im not alone.

Jacob was very helpful and patient in addressing the issue that I was having with my phone. A fantastic experience as a customer. Thank you!

This is the second time that Seth has helped me with upgrading my phone. I have to give him tremendous Qudos for the customer service he has provided both times. Great job !!!

Worst service I have had in a while. Over priced phone plans just wasnt cutting it for me. Went across the street to t mobile and got a better plan for less and way better customer service

Always trying to sell you some shotty screen or phone protection at a large mark upStick to Amazon for phone accessories

Kelly helped us without any wait (shocking) and it was a great customer service experience. He was very nice. However, there have been 2 issues that came up due to mistakes after we left. We were put on a more expensive plan than we wanted which is fine that was a quick call to correct. But the 2nd was finding out, even after calling into Verizon, and then dbl checking again in store with Kelly that there wasnt any fee to cancel an old phone line. I even told the employee I needed to double check because I believe the person on the phone was incorrect that theres no termination/phone fee and I want to make sure before starting the new line. He looked. Said nope, look right there it says 0.But he was wrong, looked in the wrong place or Something but an employee should be able to check that correctly.Its actually a 375 fee and too late to go back in time so Ive paid the extra and theyve got me on the hook for a new line I wasnt looking to get until the previous contract had expired so dont just double check if you go here, TRIPLE CHECK.

Honestly it could use some help in their customer service, as well as get rid of their computer automated system or get it to work properly. And customer service could and should keep better records and knows about their customers call ins and concerns!

I used to have three phones with them Im down to one now and if I could move that last one to a new carrier I would Verizon is only interested in how much money they can take out of my pocket and not deliver customer service poor quality Network as a first responder I have to keep a Verizon network phone I supposed to get WPS service for free according to Homeland Security but Verizon will not honor their deal with that and still charging me the monthly fee because only 20% of all First Responders in the nation have their phone paid for by the department 80% of all First Responders in the United States are volunteers and pay their own phones and that is house for Verizon is screwing First Responders

Terrible service ! Payment machines wont take your payment and now they want more money per month for my contract. Ill definately be filing complaints with the appropriate agencies !

Verizon is a terrible company to deal with!! So may billing probably and they charge way to much for everything! Run far away from them. I pay half the price now for better service with their competitor

Friendly service. Very helpful, we were in there for over an hour with questions about phones and i-pads. We never felt rushed.

Go to the Verizon store on Broadway in Everett if you want to be treated with any class. One of my worst experiences with customer service, if I could leave 0 stars or less I would. When arriving at the Everett mall store my wife and I were treated like we were wasting the guys time. When inquiring about the different phones he was vague on specs. Told me that Google didnt disclose ram on the pixil 3, when Julian at the Broadway store knew it and said it was common knowledge. At Everett mall my wife an I were treated like we were stupid and the unwillingness to try to be helpful forced me to walk out. Never had an experience where I felt like punching a kid for talking disrespectfully to my wife. My wife called the manager of the store who seemed unconcerned about the problem but was willing to help us purchase a phone. No one in my rather large family will be returning to that store.. Go see Julian at the one on Broadway hes everything customer service is about and will be getting my familys business from now on.

Verizon now demands that you give up your private information before theyll even consider telling you whether or not a phone is in stock, and that information comes via the second person you have to meet as the first persons only job is to harvest data. The selection is weak, everything is bolted or wired to tables as usual. This would make sense in a Best Buy, but when you have demo models and all you sell is phones, maybe you can figure out a way to let people actually see if a phone fits in their pocket. Useless.

We had Chris as our solutions specialist and not only did he help us with our initial problem, but he went above and beyond to get us what we had previously been told we could not have done. Thank you Chris, you made this experience very welcoming and if we ever come back needing something, we will ask for you for sure. Thank you.

Ive gone in two separate times to switch from my current carrier but the customer service here is horrible - staff is condescending and blatantly rude. I came into ask about military discounts and/or unlimited plans. However, the employee had no interest in helping me. He constantly would speak down to me or talk over me whenever I asked questions. I tried asking someone else for help, same response. I ended up leaving and went across the street to T-mobile where I was happily greeted by staff who found me the right deal and phone for my family.

I go out of my way to work with this store, mostly cause theyve always been really helpful and put me first over anything else. They clearly lay out all my options, and figure out what works best for me. After pointing out how another store in the area had tried to rip us off through our bill, theyve walked me through getting it fixed up to where its saving me money again.Last time I went in because Id shattered my phone screen and needed to know my options. Rusty helped me out, and he was REALLY helpful and friendly, and even asked me where I worked so I could get a corporate discount on my bill. Id recommend this place to anyone in the area, Ive never in my life had such a good experience with a phone retailer.

I was getting iffy on Verizon after some dubious customer service experiences both online and at this location. However, we went in today to upgrade my wifes phone and Mike hit it out of the park with his knowledge and customer service. Thank you Mike!

Top notch service

Nobody pick up the phone and they all showing that they are busy. Not good ☹️

First, I want to recognize Cassandra (manager) and Youcef (sales) for their great customer service and their ability to resolve an issue quickly and with care. The 3 stars comes from dealing with one of the managers, Z****, the guy was more concerned with selling me more stuff then taking care of the products I already purchased. Poor customer service, he sees me struggling on getting stuff to my new phone, watches, and tells me if you had insurance then you would have tech support. After driving half an hour back home, I find out that Z didn’t even activate the phones. I drove back half an hour pretty irritated. I would recommend Cassandra or Youcef.

I love Verizon, but hate this store. I have walked in about a dozen times over the last two years asking about upgrades, etc. The sales people are slow to help and really dont recommend what is best for the customer needs, just recommending what they have been trained to push. Save your time and headache and go to another Verizon location for help.

I came in to upgrade my old phone to a new model and walked out about 15 minutes later with a new phone, more accurate contract, and a plan for transferring my information to the new phone. Amazing, quick service.

Excellent in customer service Patient and kind .

I was lucky to miss the crowd. They were very helpful.

Anthony was very helpful and fast. My visit was very fast, he listened to what I had to say, and he was extremely kind.

Worst service Ive had. Plenty of employees that dont care. Not to mention they try to harvest every cent of money they can get out of you. Any DEAL you find will surely be a scam. Seriously... dont waste your time on Verizon. Sure wish Id have switched a long time ago. My favorite part is buying a new $1,200 phone so it can be slowed down until I buy an upgrade a year later but wait! You have to wait 2 years! For a Free upgrade. It is a difficult struggle EVERY TIME I GET A NEW PHONE.Hope you like waiting weeks sometimes months to get your phone. Just overall terrible. Calling, In person, online, no matter what way you do it, Verizon is Trash.

Sandra was very helpful! I got the Google Pixel today and was looking to get assistance from Mike, but Sandra stepped up and did a great job quickly.