Had we known how sorry and unreliable the supposed delivery service is, wed have rented a truck and picked it up ourselves. That said, I must remark that our sales rep, Adam F., went out of his way to help address the delivery deficiency. He was very professional and helpful, so 5 stars for him.

The worst costumer service!!! My bed room furniture was delivered the two very young small boys tried to carry heavy solid wood furniture without using a dolly or the lift on truck. Needless to say they dropped dresser on ground and it is broken. Asked them to take it back and they refused. I called Morris customer service number the delivery guy gave me. The service department has given me the run around. Told them that I would not take another day off work for them to pick up this dresser they need to come get it on Saturday and bring me a new one. They are refusing to work with me. Very frustrating after paying a delivery fee missing a days pay and Morris is not working to solve this problem. I would not recommend this furniture company.

If I were possible to give zero stars I would. I placed my order in May and was told it would arrive in 6-8 weeks. When I had to follow-up to check on my order status (at week 8) they told me it would be another 4 weeks. After I waited another 4 weeks again I had to check up on my order they (Dan C in the mason location) said it wouldnt be in until December. After speaking to Justin he advised I should pick out another server. Which I did. Today was my delivery date and guess what they are a NO show! At this point I am reporting them to the BBB.

Received the email that delivery was scheduled between Noon and 3pm which was perfect for us, we had to pick up the keys. Received a text that they would be there in 15 minutes this was at 10:30am, called the driver and said that it would take us 20 minutes to get there, he said you have 15 minutes. We arrived to the apartment and they brought the living room furniture up, brought the bedroom furniture up in boxes, they had three night stands we ordered 2, they refused to take the third one back, they left without unboxing or putting the furniture together. I called the Tri County store 15 times no answer. I’ve been a customer with Morris Furniture for a very long time, but after this fiasco I will take my business elsewhere.

Literally the worst company I’ve ever dealt with. A loveseat I ordered was delivered with a 3” tear on the side. I emailed the salesperson who “helped” me only to be told to contact customer service. It took 5 calls, on hold for over 4 hours total (no exaggeration), before I finally got through to someone. They came back to pick it up a week later. I still have yet to receive a refund - I’m owed nearly $600. I’d call to check on the status but I don’t have hours to wait on hold again, and I don’t believe anything they say. Prior to discovering the tear, the salesperson was also supposed to process a refund in order to price match another company, and I never received it. DO NOT do any business with this awful, awful company. I honestly don’t know how they’re still around.Update as of 10/4: this unbelievable company didn’t give me the full refund I was owed. I was told I wouldn’t be refunded the delivery charge because “they provided a service”. A service of delivering a damaged loveseat. Actual criminals.

Ordered new furniture in December 2020. Was told in would be in by March. That time came and went but we finally received the furniture in May. The salesman set up a threshold delivery which he said involved put the the legs on the couch and chairs. When it was delivered, the delivery crew brought everything inside in giant boxes and left. Took us an hour to unbox and generated a pickup truck load of cardboard that we had no place to dispose. I have bought furniture dozens of times over the years and never had this bad of an experience. We called the store and spoke to the sales manager who was supposed to check with his boss but apparently we were blown off by the store staff. Never heard back from them. Poor communication and poor customer service. I will think long and hard before buying from Morris again. There are plenty of other, better options.

0 stars. Worse place to get furniture. I have been waiting two months for delivery, and I had to call again today because it was supposed to get delivered today. Now my times aren’t in stock until 6-10, that date keeps getting pushed back. I’m having to wait another month. This is the second time I’m having to call because it hasn’t been delivered & they haven’t even called me to tell me my items were not in stock.They won’t even give me a 100% refund, since one of my items are in stock they want me to pay a restock fee and still keep 15% of the whole order.I will never recommend Morris Furniture to anyone, and I will never shop here again.

Only giving 1 star because no stars was not an option. I went into the store and the salespeople refused to speak to me. When 1 finally did all she could say was that the furniture was highly overpriced and that she couldnt believe that people shopped there. I found a table that I liked but left because of the customer service. I didnt find anything else so I went back and purchased the dining set. Big mistake! I was guaranteed that the furniture being purchased in October would be in on time for a graduation, birthday and Christmas all in December. I tried to return the table because I found one that would be delivered before Thanksgiving and because the salesperson opted me into a promotion I cannot get my money back. The manager will not return any messages. The graduation and birthday have come and gone and still no table. I called to check on it and after over an hour waiting the person on the line told me that it was my fault it wasnt in because people like me wanting to celebrate milestones were the cause of the pandemic. The woman didnt bother to find out that it was a celebration of only people that have been in our close circle of 7. I was also told that they had no idea in October that there would be a pandemic and I need to be patient. Pretty sure the pandemic started way before that. I should have gone with my gut feeling on the customer service and steered clear of this place. I would have been better off to burn the $3,000 that I spent than giving it to these people.

We purchased a power reclining loveseat and a power reclining recliner in March 2020. We had to wait 2 months to get the recliner because it was on backorder. It was delivered at the end of May. In July, the hand control and the motor died. We only got 2 months use of a BRAND NEW chair. We called to have the chair repaired. Morris took 7 months to get the chair repaired. I kept calling and emailing to check on the status of our parts. I finally had to threaten them with filing a claim with the Attorney General. Magically, we had our parts within a week. During the 7 months, I asked what they were going to do to compensate us for the incredibly long delay. They said they wouldnt do anything until the recliner was repaired. I emailed Paula Wallace 4 times to check on the status of our parts. She stated she would contact the manufacturer and give us an update. That never happened. I made 9 phone calls to find out when we could expect our recliner to be fixed. I sat on hold for 2 hours on one call. Others averaged at least an hour. I wasted so much of my time on hold.Now that the recliner is repaired, I have attempted to get appropriate compensation for the frustration, time, and inconvenience. I spoke with Rusty and requested to speak to a supervisor. He said I would get a supervisor call in 48 to 72 hours. It did not occur. I called back and spoke to Brandie. She refused to get a supervisor or put in a request for a supervisor to call. Apparently, Morris does not believe in keeping their word. They train their representatives to never allow a customer to speak to a supervisor.Morris is one of the worst companies I have ever dealt with in terms of customer service!!!!

Literally the worst buying experience of my life. 8 wrong dates, wrong inventory, lost a floor model, couch delivered soaking wet, stool stained, broken promises made to repair and/or compensate - been a month and we still don’t have everything that was supposedly in stock when we purchased it (original delivery date was three days after we bought it). First time I’ve ever given a negative review - Crazy.

We love our furniture but absolutely awful customer service. Waited on hold for 40 minutes just to be hung up on. This also was not the first time I called. I have called numerous other times and have never have spoke to a live person.

Just horrible ! Continue to be misinformed regarding delivery ! Was informed that delivery was scheduled for 8/3, on 8/3 was then informed that delivery was now 8/18 to 8/30. Have spent over $8,000,. Will now cancel intire order. PS, the order was placed on 6/3.

Ive never seen so much furniture for sale at one place. The place is massive and the customer service is amazing! No matter what your furniture needs are Morris has you covered and you wont be disappointed.

I ordered 2 custom chairs in February of 2021. They didnt arrive until June of 2021. I get it. Things are extremely delayed because of the pandemic. However, one of the chairs was broken upon arrival. A peg piece at the bottom of the chair was broken, and I dont want the chair to scratch my wood floor. So my wife emailed them. They responded to the email 2 WEEKS LATER. They scheduled someone to come out and fix it. I had to wait a month for the person to come out and look at it. When they came out, they said they had to order a part and couldnt fix it that day. They said it would take a couple weeks to get the part in and then a couple weeks (probably longer) to schedule to come back out. It is now August of 2021, and I am still trying to get a chair fixed I bought in February. I will NEVER buy furniture from this place again!!!

Salesman acted like it was his first day on the job. Misquoted our price total several times. He seemed more interested in selling the extended warranty then the product!! His supervisor was arrogant and rude.Customer service is the worst I’ve ever dealt with. Come on, why do I have to hang on the phone for up to an hour to get a customer service representative that only stonewalls my request. It took 5 calls (about 4 hours on the phone) some mediocre results. Never again will I purchase from this store again!

I drove an hour from Columbus OH to visit this store to view a dining room set. I was assisted by Rae, she was amazing. Extremely helpful, friendly, and professional. I paid for the premium delivery, $200. On the day of the delivery, I received less than a premium service. I had to stop the delivery men to ensure the butterfly leaf was not damaged and in proper working order. When deploying the leaf, they damaged it and the table. I spoke with Kim at customer service, she again was helpful and professional. A furniture tech was dispatched and he stated the table was damaged and that a credit should be applied. I spoke with Ezana about receiving that credit. He was also polite and professional. He was going back and forth with his supervisor Heather. This is where I have an issue. I was offered $100 credit, but I did not find that to be sufficient for the damage that was caused. I was offered to replace the table, but they would only replace the table and there would be no guarantee that the stain on the 4 chairs would match the stain on the table. I saw this first hand at the outlet. I stated that if the replacement was to be offered, they would need to replace the whole set. Heather was unwilling to offer me any more credit or to replace the entire set. She was also unwilling to refund my entire delivery fee of $200. Why pay for premium delivery, if youre not going to get a premium service? Overall, before my interaction with Heather, I wouldve given 4 stars, even with the issue with the damage to the table. After having to deal with Heather and her apparent inability to offer more of a credit, I can only give 1 star. My thought is, if you know that something is wrong and its been verified by a company you hired to inspect the damage, then make it right. Its too bad, as I would have used Morris in the future for my furniture needs. After Heathers inability to show proper customer service, I can not choose Morris again. You lost a customer due to Heather.

Third party delivery could definitely use some training. They were pretty aggressive while trying to shove the couch through the front door rather taking a second to see which way they should turn and angle to get through smoothly. They were reckless in parking in the middle of a busy state route even after we suggested they pull over and park. It would have created more of a walk but would have been safer for traffic who couldnt see coming around a curve. The couch was the wrong color. We were told it only came in gray and then we received blue. Luckily we liked the blue better. The design of the chaise is horrible. Its not one solid piece. Its supported by a movable ottoman. Not even one week of having it, there is a huge crease all the way across the cushion that lines up perfectly with where the ottoman meets the couch. Im not sure why the floor model in store didnt look like this since its been sat on so many times. My husband had to remove and reposition the bracket where the pieces hook together because it was so crooked that the pieces wouldnt hook together properly. Overall, not a good experience.

Delivered wrong sofa. I got the wrong sofa!!! Still no help from customer service. Delivery guys very unprofessional. Dirty shoes on my new carpet,, No morris shirts. Left a scuff on the wall and left trashI paid alot of money Management how can you allow this contact me now!

I am a employee at Morris and it is a terrible place to work because of the incompetent management. They treat you like dirt instead of Human beings and have destroyed peoples way of life with their poor leadership choices.

Appalling customer service and wait times. My wife and I ordered a custom 4 piece sectional and an area rug in October 2020, with the salesperson telling us wait times were 10-12 weeks. This put our estimated delivery at January 2021 at the latest. Delivery was slated for today, April 30, 2021. 6 months after our order. Company excuse is COVID19. While I understand COVID19 can cause delays, double the estimated wait time is absurd without even being contacted by the retailer to update us. After being told this is normal by our salesperson, I was issued a 15% refund on the couch. Delivery was due today and the delivery only included the rug and 3 of the 4 sectional pieces. Their solution to the piece not being loaded is to deliver it almost a week later on their schedule. Otherwise, I had to personally pick it up which I chose to do. Once at the distribution center (30 mile drive on my own time and money), I was told I had to wait 30 minutes for them to locate the piece in the warehouse. I have used this 30 minutes to contact the companies customer service and write this review to hopefully prevent other customers from this frustration due to this company.

Absolutely awful company!!! Do not buy from! The wait times every time you call is at least 30-40 minutes. I even went to the store to try speak with associate and they refused to speak with me because my order was made online. This is the worst furniture store on the face of planet. On top of all this, everything is on back order and I’ve waited two months for my furniture and it’s still not delivered. I wish I could give the store zero stars

I wouldnt even give them 1 star. I was looking at a recliner chair on Morris Furniture web site and there was no info for the weight limit. All the other recliners on line that are posted from others sellers have that as part of the chair info. So I called the store in Fairborn and asked what the weight limit was on the chair. They said there is none on any recliner there, because they dont want any liability. Never heard of such a thing!! Which means they will NOT stand behind anything that they sell!! I will buy else where. So you have been warned!! I also found the chair on other web sites $200 cheaper.

Morris Furniture delivery truck stopped in at out private business that had nothing to do with their delivery and overfilled our dumpster with trash to the point where we couldn’t use it. I contacted the store the next day and they said someone would come and get the trash but they never did. Very poor customer service and delivery service.

This place is ran by the Ringling Bros. Was supposed to have a mattress delivered on 10/16. Didn’t get notified that delivery was rescheduled until AFTER the delivery window was specified. Now after my house is tore apart and I planned my whole day around this delivery, I had to drive to the warehouse to pickup my own items to ensure my house was together for guests. Not to mention the hour and a half I spent on hold to figure out why I wasn’t receiving the thousands of dollars of merchandise purchased. ABSOLUTE JOKE OF A COMPANY.

We ordered a TV stand and paid 199.00 for the white glove delivery service what a joke they delivered the tv stand with electric fireplace came in dropped it off left no lititure for the fireplace and no shelves!!! This all happened on 3/8/21 we have called the store talked to the sales person the manager on to many occasions to count and customer service once nobody seems to be able to help us all we are told is that the shelves are on order no eta on delivery this is now 3/22/21. As far as the white glove delivery dont waste your money they forget to put the gloves on !!!! You call customer care and get put on a never ending hold!!! I will never buy from Morris Home Furnishings again what a nightmare this is unacceptable especially when you pay almost $2000.00.

Bought a 3-piece sectional + ottoman from Morris/Ashley Homestore on 3/7/21 and I was told it was in stock so it could be delivered in less than a week. I bought the couch with 6-month promotional financing. Delivery day comes (3/13/21) and four pieces are delivered, wrapped up. I open the wrappings to check for tears/damage and find that the LAF sofa was missing and in its place was a completely mismatching couch. Delivery people submitted the error to corporate and took mismatched couch back. I called corporate to discuss next steps and they said that the LAF was not in stock and wouldnt be until 4/11/21. Woman I spoke with also mentioned that she had added white glove delivery for the LAF for no extra charge. Then on 4/5/21, I received a voicemail from them saying that the in-stock date was pushed back until 5/20/21. I called them and was told there was nothing they could do until it was in stock, but they transferred me to the store from which I had purchased the couch originally. After talking to the original salesperson, he found me an LAF that could be delivered by 4/10/21. However, when I mentioned the white glove delivery, he did not see it on my file and had to add it himself. I was told I had to wait until after the delivery was complete to discuss compensation for the inconvenience of the whole situation. So I called corporate after delivery on 4/10 to discuss compensation options and they offered me a $100 gift card or $75 cash credit to my account. Since I was missing the LAF for an entire month, I wanted $104 to compensate me for the payment I had already made toward something I did not yet own, but I was willing to take the $100 as a credit toward my account, but not as a gift card. Corporate refused and I was told there were no supervisors who would speak to me until 4/12/21, at which point the offer would be off the table and I would potentially have to settle for 10%, which is only $62.40.

To summarize this they were aggressive, rude, condescending, unprofessional, and I would never purchase anything from this company again, they offered us a $200 gift card for the late deliveries and I will never use it because of the horrific experience I have had. There were times when in store they would make us feel threatened. They are just telling us things to get us to leave. If anything, I would like to save everyone from making the mistake of purchasing furniture from this company. We are now in February and the only things delivered are a table and two chairs. The table is also damaged and after an hour on the phone we are receiving a replacement.

This review has nothing to do with their quality of product, but everything to do with their terrible customer service. I placed an order for a bed and a sectional on 08/16 for a little over 2k in total. The website told me to expect longer then average wait times which was fine as I was moving residences and didnt need it right away, but what the website didnt tell me is that Ashley furniture would proceed to charge my card for the full amount every single day. They would charge me and credit it back to make sure I was still good for the money for an entire 70 days. It was annoying and persistant.Second, when they finally were able to deliver my items on 10/24 they called me to let me know a delivery window of 0930-130. I had something going on between 10-1130 so I attempted to call them to reschedule. I waited on hold for the first department for 51 minutes. I hung up and called back for another department where I waited on hold for an additional 22 minutes. Then I tried one more time on my way to work and waited for another 15 minutes without talking to a single person. I finally gave up. I get youve got the virus and all going on, but you cannot tell me you dont have enough employees to just pick up the dang phone.Edit 10/28: In response to the reply down below, I did exactly that on 10/26 with no response from anyone. Good try though.Edit 01/29: After finally figuring out they never charged me the $1800 for my items, which I ordered in August mind you, they sent me a letter in the mail warning me that if I did not pay the outstanding balance for the items in two days they were going to take action against me. Its not my fault you charged and refunded me over 70 times and then lost track of if you actually made me pay for it or not. Get it together

UPDATE: as of today, 2/9, I have had zero communication from this company. No phone call, no email, nothing, despite the little oh, please contact customer care so we can address this! reply at the bottom of my review, and certainly no refund. They owe me roughly $500, and my next step is to contact the Ohio Attorney Generals office to file a fraud complaint. As far as I can tell, they are selling factory defective merchandise, then collecting a 15% restocking fee on every mark who buys and then returns it. Given that they probably hand out the same items multiple times, it sounds like a pretty good racket to help drive up the profits of a failing company, doesnt it?Stopped into the Sugarcreek store to look around a few weeks ago and we bought a dining set and recliner (Our sales rep was lovely. This review is in no way a reflection on her, and I hope she finds a better company to work for.). We chose to pick our items up at the warehouse, since we have a truck. The dining table and two of the chairs arrived first, we inspected the boxes and both looked fine. Got the table home and the hinges for the leaf were bent and two of the screws were entirely stripped out of the holes. There was an offer to replace the table, but we said no, its fine, my husband managed to fix it.The next day (it was late when we got home from the warehouse) I put together the chairs. Hardware bags were both open in the box, screws and nuts everywhere. I managed to find all but two small lock nuts, which were missing. Screws scratched the legs of the chairs up a bit. We took a deep breath and decided to just let it go.A few days ago we went to the warehouse to pick up the recliner. This time we opened the box up and glanced at the pieces. No obvious defects, no rips, no missing parts. We brought it home and put it together--only to find that there was a defect in one of the side panels on the chairs back that left it leaning so far to the right I expected it to jump up and yell TRUMP 2020.That was the last straw for me, I called customer care and told them no, I dont want a replacement. I want a refund. This is third piece weve picked up that had issues, and Im through with this company. They had the nerve to charge us a 15% restocking fee on a chair that came to us defective. I could understand if it had been damaged; once you take it off the lot, its hard to prove you didnt damage it yourself in transport. I can say with certainty that we didnt travel back in time and sabotage the manufacturer so that they pumped out a defective Picasso-themed recliner.I told customer care (keep in mind that every time Ive dealt with them, Ive sat on hold for 20+ minutes) that I wanted to cancel the order for the remaining two dining room chairs. Im not waiting around to see whats wrong with them as well. As of today, the order has STILL not been canceled. Tomorrow, assuming it STILL hasnt been canceled, I will be filing a complaint with the Better Business Bureau, and Im letting any of my friends and family with plans to buy furniture in the future just what a nightmare this company has been to deal with.

Wouldve been okay if wasnt 1st person in line and theyd brought out all my order instead of loading everyone elses after waiting 6 mtfhs. Then girl in office was rude.

I purchased a sofa in January 2021, they delivered it in February, and the delivery ppl dented and scrapped my front door, I filed a complaint, and was repeatedly told someone would call me, after at least 2 dozen follow ups, I was told in June, they no longer use that delivery service and to contact them directly, I did but their number is not in service. DO NOT USE MORRIS DELIVERY!!!! They are a lousy company to deal with, if possible buy from Morris/Ashley competition, Ive purchased furniture from Morris for over 40 years, never again.

Don’t know why it’s so hard for this company to communicate with its customers. We had my sons bed that broke within 6 months of purchase. Called and emailed into the company several times. Finally 1.5 months after the initial email and call we finally get a response. Was told a 3rd party company will follow up and send a technician. Well after 2 weeks we finally get to schedule an appointment for the company to send a technician out. Technician deems the product is not able to be fixed, said Morris will contact us with in 7-14 business days. We can dispose the broken bed. So 2 months go by don’t here a word about anything going on with my sons bed. Another 2 months go by, we get an emails saying “we are sorry but your order has been delayed” ok I get that Covid has everything at a slower pace. Get a call today was told the bed needs to be exchanged. Mind you there has been very minimal communication between Morris and us. Told the lady on the phone we were told the bed could be trashed since it was deemed un repairable. And it’s only been 6 months since we heard for anyone. Was told someone from customer service would give me a call. Get a phone call explaining how a exchange works and that the third party company would never tell us to dispose of a warranty item. I explained I was told I could by the technician. She then basically called me a liar and told me how exchanges work again. She told me if I was in doubt in which I should throw it out I should ha w called them. First of all when you call you will be on hold for hours. When you send emails you won’t hear anything for weeks or months. I use to buy many items from this company. I can tell you they have lost my business and my family’s business permanently. Can’t understand why the right hand can’t talk with the left. Communication is a vital part of any business. I worked for this company many years ago and I can see nothing has changed. I guess the customer is never right with them. And the third party company is never wrong. If you want furniture or god forbid have to have them fix something your better off looking else where. Just makes me mad that I was called a liar and my son has been sleeping on his floor for over 6 months.

The store was well stocked and the staff was very friendly and helpful. However the customer service has been a complete joke. When we try and call its a minimum 60 minutes hold time. I will never again order from this company due to that. When they finally delivered our furniture it was broken. We paid extra for the white glove delivery, meaning they put it together, unwrap everything, check for defects, and place it where we want it. They placed it where we wanted it, however didnt unwrap anything and left. When we unwrapped it. We found broken pieces. They are replacing the broken piece but not for another month. I asked for a refund on the delivery ($199), they fought me on it saying they can only refund half because $99 is standard delivery on furniture. When I quoted their website as free delivery on purchases over $899 I was put on hold again so she could check the refund status. They finally agreed to refund the whole amount. Just know what youre getting into if you have ordered or are going to order from Morris.

I dealt with Justin on the phone. I just want to say he was amazing! He worked something out for me so I could get everything I wanted at the same time. I will definitely buy from Morris home again if I’m looking for other furniture.

For truck drivers this is good company.. dropping off load for 1 hour total.. perfect experience

TERRIBLE COMPANY! Buyer Beware!!!!We ordered a reclining loveseat from Morris Furniture at 3777 Commerce Center Blvd on 8/22/20, with a delivery date of 9/11/20. My credit card was charged IN FULL on 8/24/20.Received a call the morning of 9/11/20 (when it was to be delivered) and was told it wasnt in, when I asked when it would be, I was simply told I dont know.Ive called and called and called, been told a different story from everyone I talk to, that is when I can get thru after being on hold forever.Last interaction with this company (9/23/20), I was promised a phone call with an update by 10/1/2020. Nope, they have no intention to do so and have never returned any of my calls (except to cancel my delivery) or replied to my email.The real kicker is, I get inundated with emails from Morris Furniture daily with all their great specials. Yet another example of how this company could care less about their customers.Wish I could give them negative stars, and I hate that I had to even give them one to post this review. I will NEVER use this company again, I have filed a complaint with the BBB, and you can rest assured I will tell all my friends about this awful company. Please, give your business to a company that DESERVES it. These folks dont.UPDATE 10/11/2020, emailed [email protected] on 10/5/2020 (per the owners reply to my review, see below) and still have not received any sort of acknowledgement of my issue.STILL waiting for this issue to be resolved, waiting for the owner to reply to my complaint with the BBB.

Very friendly a little less than punctual

After dealing with Morris Home Furniture for one year over furniture we paid $3500 I do not recommend purchasing anything from them. Even with an additional warranty. They sent out an independent furniture repair company,, the gentlemen said it was the most extensive report he has completed. Morris NEVER called me back. After I called them they said they would review the report and call me on Monday, of course I never heard from them again. The pieces have been replaced 3 different times and we still have issues with them. I called them again today as I still never heard a peep from them. The customer call center is near impossible to deal with. Today, the girl named Paula hung the phone up and would not let me speak to a supervisor. She told me a supervisor is going to tell me the same thing and she could not stay on the phone with me any longer as she needed to get to other customers. Do NOT purchase furniture from Morris. Go anywhere else you can. We are now stuck with furniture that is broke, been replaced 3 times and we paid for a warranty and all they can do is have a morris repair person fix it. Not even the independent repair company fix it. Which I do not trust at all, they wont even call or email you back, you think we would get our pieces back in good shape. How would they fix it?! Seems like a bunch of wasting funds, when by now they could have given us something better. The new pieces they sent 3 times ALL had the same issues.

I just wanted to give a shout out to Nick at Morris Furniture for what a great job he does servicing customers.Nick coordinates orders that you place on line.He is very responsive and thorough.I have dealt with him on 2 different orders and I have been very satisfied.

You are getting one star because I cannot do less. If anyone deals with this company, do not expect any telephone support and their website does not provide a customer support email. If you are using Ashley furniture like I did, you may want to insure your furniture is not coming from Morris Home Furniture. You will have zero luck if you have an issue in the future. I am still trying to resolve the issues i have and for this session of the phone call to get help, I have been on hold for over 40 minutes. Good Luck. Finally got through after another hour on hold. Notice the standard response from Morris. ...were sorry...blah blah blah.

I strongly suggest you do not make a purchase from Morris. Be forewarned - not only myself, but numerous others have received defective merchandise. Then this company will make it nearly impossible to make contact with a customer service rep. If you do get that opportunity, dont expect much in the way of customer satisfaction.

WORST FURNITURE STORE AROUND!! Customer service is horrible!!! Can not get in contact with anyone via phone, even after several hours on hold . Messages say they are not accepting calls? Really? Emails go un-answered! Delivery dates are promised yet website states after promised delivery date! Frank and Joshua at the Tri-County/Springdale location are terrible people to work with, both non-responsive. Very disappointed in this experience and they are fully aware of the issues we are having and doing absolutely NOTHING to resolve any part of it. I WOULD NOT recommend this company!! I will pursue these issues further...

I agree with all of the bad customer experiences. I rate Morris Furniture as “-0”. I have never had the type of experience that I have had with Morris employees. I purchased a tempur-pedic mattress from them in March 2020, a week before DeWine shut the state down. I have called so many times as well as leaving messages. When my call was returned I was unable to get any type of resolve.I talked with another customer, who told me of his negative experience regarding a recliner. I paid $2,300 for this mattress, that causes my back to ache and the middle of the mattress sags so much in the middle, I have difficulty getting out of the bed. This is the worst company to deal with, after the sale. I have spent countess hours trying to get resolution, but unable to get such. Found out in late July 2020 that the employee who sold me the mattress was no longer at Morris. I left messages for him, but nobody returned the call Morris Furniture is a terrible company. After the sale you not get any cooperation/consideration. I was never able to find out what they didabout the contest related to the basketball game that was due to be played on 4.6.2020. I am now sleeping on my family room sofa. My back aches daily. Going to have to go to the doctor for back pain. Poor customer service. I have so much more to say about my very negative experience.To all who read this review, the message is, don’t shop at Morris Furniture. If I had money to give away I would give it to a food pantry or a homeless shelter, not to Morris Furniture. Bad experience.UPDATE:Sent email to customer care as per the response from the owner of Morris Furniture on 10/07/2020 & 10/08/2020. As of today 10/16/2020 I have not rec’d any type of contact from anyone connected with Morris Furniture.BUYERS!!!Beware of making purchases at Morris Furniture.

We ordered our furniture in April and our last piece of furniture (our couch) was not ready until September 2020. In addition to the ridiculous wait time they are impossible to get in contact with. I have waited on hold multiple times for literally hours just to get disconnected/hung up on. Our furniture was SOOOOO difficult to assemble as it didnt fit together properly. When we received our kitchen table it was missing legs to a chair which took over a week to get. We ordered because the Harshman Ave store has great discounts as they were going out of business but it seems their customer services went out the window since they were closing.

Poor customer service and poor communication and follow through. I purchased a platform bed, matress included. I was told my old bed would be removed. Two delivery guys came and the one driver who spoke some English stated they were only told to bring a mattress and take away a matress and I needed to buy more parts to the bed but never indicated what needed to be purchased and just left taking the bed with them . I rearranged my schedule to wait all day just to be told Im not getting my bed today. The delivery drivers complained they could not remove my old bed it was too heavy for them. But I was buying a bed heavier than the bed I purchased years ago. I was told I would get a discount if I hired someone to remove my old bed. I relented and what do you know, a father and son removed my old bed in 15 minutes without any problem. The bed came but the bed is misaligned with the base, I called morris to have someone come over to check it. I was told its under warranty and an independent contractor would call me in three days. I called Friday no work order, I called today, no work order. I was told today that there was no work order submitted and they didnt have any clue why I needed a work order. Now Im at a standstill until the person I spoke to last week comes to work. The salespeople are nice but customer service is poor, no communication and, they make up rules for delivery and repair as it suits them. When you call Morris you are on hold for too long. I understand that we are living in a time of covid-19, but Morris staff needs to be schooled on customer service, consistency and knowing what the rules are, not telling you what you want to hear. Its been a comedy of errors and now Im told that they may not be able to do anything about that bed I spent my hard earned and saved money for. 🙄🤨 My trust is gone. Something isnt right with Morris and they need to get a grip or risk tarnishing their reputation.

Worst Service ever.I had bought king size bed, mirror, dresser, 2 night stands, dining table set with 2 extra chairs, mattress. Delivery service is the worst. when I bought all of this items I had scheduled delivery from the date I bought. So, they came to deliver on delivery date with only 2 items out of all of these items. I refused the delivery for partial items and scheduled another date and they gave me after another 15 days and again they forgot 2 pillows and support leg for the bed and now I will have to schedule another date only for this product. It seems like once you buy the items they dont care anything and if you call their warehouse they will not pick up your calls and in case if they do then they will put you on long hold. I will never shop with Morris Furniture again. I would highly recommend to shop somewhere else for your furnitures.

Terrible customer service! Terrible assembly! Waited on hold for Customer care center for two plus hours only to never get through. Ordered products that was claimed to be in stock but took over 90 days to receive. Dont waste your time take your money where its valued and appreciated!

We had to purchase a ton of new furniture due to a fire at our residence. The delivery crew, Doug M. and Kalaeb T. were exceptional. They handled our furniture very carefully, were cordial, polite, and took the time to explain some of its features. As a team, they worked cooperatively well with each other. Nice service and delivery team from Morris. I actually believe this was the best experience Ive every had with furniture being brought to the house.

Was able to browse through a lot of new discontinued furniture and new models as well. They also had a scratch and dent section and one of a kind as well. Overall the prices were decent and there was some room for negotiation. Just do your homework and youll be fine.

I purchased a sectional online through Ashley Furniture in April which was delivered damaged by Morris Furniture in June. I reached out to customer service for a refund or replacement and was directed to contact Morris Furniture. Both Ashley and Morris have long wait times and direct you to leave a voicemail, but return calls are never received. Even sending emails to their customer care teams results in little to no contact. When contact was finally made (in August only after filing a dispute), only a replacement would be issued which was supposed to be delivered October 13th. Now the replacement has been rescheduled to November, but only if the item is received at the warehouse (which I highly doubt will happen since the item has been out of stock online since the day after I purchased it). I again asked for a refund which neither Ashley nor Morris will agree to and both companies blame each other for the problems. I am now working with an advocate in hopes of getting my money back and encourage anyone else to reach out to him if youre having issues with this horrible company. Just search on Facebook: Ashley Furniture Complaints/Issues Advocacy and Resources +Dept. of Household Goods & Services (Located in Sacramento, CA)

The worst store ever they took our money and we have no furniture and they cant seem to get us answers we are now over 2 months into this and they said hopefully we will get it in November...that would be over 4 months after we paid in full and ordered the furniture. The Manager at the Centerville Ohio store will not take our calls and we get no updates Todd Sheridan the sales person

Purchased a heavy power sofa that the guys had to walk a good distance to get it inside my house. Without hesitation they didnt complain at all they moved my old reclining set out of the way to bring in the new sofa. Very pleased with the delivery. In and out in 15 minutes tops. Thanks again, Spencer and Ty!! Awesome job!!

Received a delivery last week and bed rails are incorrect, so bed is still in pieces. Have called numerous times to only be put on hold for hours and no answer. I will never buy from here again. If I can figure out a way to return this $6,000 order I am going too!

Allways disorganized takes to long to pickup youre stuff Delivery cant find your house. Say that they will be there and dont show up Allways say Im not going back

My mother has been trying to contact the office for four days now to get her order switched to her new home. Every time she calls she waits for 30 minutes then it hangs up. She’s been waiting for 7-8 weeks now for this furniture which is fine. However, not being able to contact someone in the office is infuriating. Me and another person as well have tried calling and it hangs up. Also, a woman emailed her saying she would change the address but never changed it and hasn’t responded. You’d think someone who is spending a couple thousand dollars could at least get someone to answer the phone.

I had a three piece living room set delivered this morning, my delivery crew was John A and Bronson E and they were terrific guys. They were very professional and took every precaution to keep my house and new furniture in perfect condition. They literally moved anything needed to set up my new stuff and I didnt have to lift a finger. Best delivery experience ever I highly recommend your store and appreciate the kindness of your crew.Thanks Bronson and John 😁😁

We have shopped here for years and after this last purchase we will never purchase furniture here again. We purchased a 4 piece dining set with 2 additional chairs at the Eastgate closing sale. We received our dining set with only 5 chairs. We should have had 6. I called Customer Service, I was on hold for 45 mins and when they answered it was a terrible experience. The Customer Service representative tells me we paid for only 5 chairs and all sales are final. This was not the case. I tried to explain, I have a pink written receipt signed by the sale person that states 1 dining package and 2 additional chairs and one negotiated price. There is no breakdown. It is what I paid for the entire purchase. They had me send an email to the Supervisor with no answer in days. Nothing! I called back 2 times to Customer Service line Only to be on hold for 50 mins each time with no answer. I decided to call another person to actually get a person. Again, telling me I only bought 5 chairs! I bought 1 dining set with 4 chairs and 2 additional chairs. She says, you can buy one. I am so upset with this place it is unbelievable. All I want is my chair. Worse customer service ever and I paid for something I didn’t get. Horrible!

Purchased a dinning room set, table, 6 chairs, a buffet and hutch that were pretty sturdy, heavy pieces. Ty and Spencer with no issue got everything inside and quickly assembled the pieces in 15 mins or less. Very please with the professionalism they showed to me inside my home. Highly recommend these 2 guys. Also helps Ty was a BROWNS fan!! GO BROWNS!!

We bought a Adjustable Bed from Ashley furniture, Had it delivered, the two nice men whom delivered came when they said and were very nice and respectful. They were careful of not hitting walls and set the bed up quite fast. Cleaned up all debris and they were very helpful in explaining the bed. Their names wereRickey and Cam!

On 06/04/19 Kam and Rickey delivered a power lift bed frame and mattress to my home. The guys were very friendly, polite and efficient. They were well within the window of the two hour delivery time. They had the bed set up quickly and were on their way. They gave me the manual for the bed, and explained how the remote control worked. They also removed the old mattress and box spring as requested, and took all packing materials with them when the left. Great job! They deserve an excellent rating.

Was on the Ashley furniture website on 5/5/20 and got a message from a sales person. Within minutes I was placing an order over the phone with the salesperson (Judi Crook). We were told that the piece was on back order and that it should be delivered by mid June. I understand it’s only July 2nd but we have not heard from anyone from Morris furniture since the day we purchased the item, which is already paid for. I have tried to call Judi and her mailbox is full, which I told her back in May. I have texted her with a screenshot of my order and if she could give me any information and she won’t reply. I call the company and I’m on hold for hours at a time. Don’t have time to stay on hold that long. Do yourself a favor and pick another furniture company that values the customer. There are plenty of them out there.Update: She called me minutes after the original post and said that my item is in and ready for pickup. I asked her where the email or call was telling me that it was in. Also, I told her the order was for delivery. She said no we don’t do delivery under $899 (my order was $400). Then she said, “Oh that’s right, we were allowing delivery when you ordered that.” She said we only deliver to your area (Sidney, which is 30 miles north of Dayton right off I-75) on Wednesdays. The next time I’m in your area is July 22nd. So we have to wait 20 more days for this piece of furniture. I told her I wanted to speak to a manager and she said I am the manager. So the manager can’t even satisfy the customer and get the delivery to happen. She can’t make an exception to the delivery date when they made the mistake to mark my order as pickup. If it was marked for delivery like it should have been we would have had it by now.

Rickey and Kam did an AMAZING job yesterday. They were in and out with no problem. Had everything set up and placed exactly where I wanted it. Even with all the stops before us in the heat they did not let that slow them down one bit. My two daughters kept getting in their way at first but they worked around them very well until I had them go play out back. They were for sure the best delivery guys ever!!!

Kam and Rickey were awesome! Came within the time frame I was given. They were professional and polite. Made sure my sectional and dinning table was put exactly how I wanted it. Did their job quick and right! 5 stars for them!

I am on my 3rd couch delivered to my house and all if them have been broken, stained or this last one a spring hanging out. Still no new delivery date or money off. This has been going on for 4 months.

We had a beautiful sectional delivered today! The delivery crew was Kam & Rickey. They did such a wonderful job, very friendly and was very fast with the assembly. I would definitely recommend them to others, and will definitely use delivery again with Morris. Excellent service!

Not very pleased with the pricing as we have been shopping around and find the same products elsewhere at other stores at lower prices, the store is hard to get around as their is no direction or reason to their placing of furniture and hard to remember where you found something to back and look at it.

Delivery men did a great job. Kam and Rickey brought in and set up a kitchen table and chairs for me today. I let them know that my husband was sleeping and that he did not know the delivery had been arranged. The were super quiet, got the job done quickly, and packed up and left without waking my husband. Thank you, guys, you did a great job for me today.

Kam and Rickey were great! I was able to track them and they got to my house right when the tracker said they would. They were careful to get the furniture inside and set it up in record timing. They even padded the legs to ensure the table wouldnt scratch the floor. Thank you!

Terrible delivery process. Attempted to bring in damaged footboard. Guy told me to use a sharpie on the gouged wood. I refused. He had me climb into the delivery truck to inspect rest of items. Chest was scratched so I refused that piece as well. He broke the light under the nightstand. Found glass after he left. Few days later, opened drawers of dresser, several wont slide easily. But because 5 days had passed I was no longer eligible for a refund. So Im getting brand new furniture that needs repair. Not acceptable. Buyer beware!

Doug M. and Kalaeb T. We’re just fantastic! We were scheduled to receive our bedroom set 6:30-10:30 pm, which was a little late for us, but they were able to deliver the entire shipment almost an hour prior to the scheduled time which was much better for our young family. They were respectful, kind, and patient with our kids (2 & 3) who were very interested in all of the boxes an activity. They encouraged us to inspect all of the furniture and allowed us to do that before bringing it all into our home. I would highly recommend them and hope to use them again if we ever purchase again from Morris.

Kam and Rickey delivered our kitchen table in a timely manner and were careful when bringing everything in on our hard wood floors. When we ordered, we were given a day of delivery and were notified just shy of a week in advance to confirm the day and items. We were given a 4 hour window the day before the delivery and a 20 minute heads up before their arrival. Good customer service in the store and friendly delivery service as well!

On May 21, 2019, I had a large sofa sectional, king size master bedroom set and a full size bedroom furniture set delivered by Ty and Spencer. They were super courteous, friendly and professional. They had it all brought in and assembled in a very timely manner while also delivering to the house across the street. Thank you again guys!!! :-)

Kam and Rickey were very professional. Had a great sense of humor and pleasant to speak with. Best delivery Team I have experienced so far. The furniture is extremely comfortable. My family and I just love it!!

Kam and Ricky delivered our sectional and ottoman today. They arrived within the given window and quickly unloaded the pieces. They were helpful in adding pads to the bottom of the feet so they dont scratch my floors and moved by rug around so it fit correctly. I couldnt have asked for a better delivery experience.

Kam and Rickey were on time, professional and very courteous. They asked where we wanted the furniture and made sure we were satisfied before they left. Two great representatives for your company.P.S. they were very efficient and did not waste a second!

If I could select a zero I would do the same as the others that have stated! I have had the same BAD customer service for repairs. I have been waiting since December of 2018 to have my recliner fixed, that I purchased in November of 2018!! It took 2 months to send out parts to fix my one month old recliner and another month for the repair person to come out. Once here, he tore the chair apart and realized that Morris since the wrong parts out. NOW, April 2019 I am sitting in a still broken recliner with a huge box in my family room of a part that doesnt fit. Morris stated they would reorder the correct part and get back with me and have never done so. I have called several times and get no real answers. I spoke with a manager April 3rd, and no answer. He was suppose to call me back and never did. I like an idiot, purchased the warranty because I know recliners can have issues but never expected in one month to have to call Morris, let alone wait for repairs! I still to this day dont understand why it is better to try and fix a chair that is one month old? Why not replace it? Or if this piece of furniture is causing issues then give me credit to purchase another one that is better quality?Nothing else has been offered to me or even suggested! Im stuck with a broken chair and one day it may be fixed or not? This was the first and LAST time I will ever purchase anything from this company.

I purchased a dining room table from the Ashley Furniture Colerain, OH location at the end of May. I purchased the table as all sales final as the store appears to be going out of business. It should considering the manager they have there. His name is Jim Amato Steer clear of him. Hes rude!!!The table was to be delivered on June 9. It was delivered although damaged. I did not accept the table. I was told that I would receive a call from the distribution center in a couple of business days max. I didnt. I called the customer care distribution center line the driver left me. I called this number several times and no one ever answers the phone. I even sat on hold for over an hour one day and ended up hanging up. I had things to do. I eventually went to the store and they was able to set a re-delivery date while there. While there they even sneered and commented on how the customer care never answer the phone.The table came today, again damaged. Again, I did not accept it.I called the store to talk to the manager obviously frustrated and he talked to me in a tone as if I was challenged. That didnt sit well.The whole rest of the conversation he was very rude and was in no way understanding of my frustration. They refuse to give me my money back or schedule the delivery for a time that fits my schedule. I have to wait another week to get a table that I believe will be also be damaged.Come to find out, their customer care distribution center IS their home office. The ones who keep sending damaged tables and dont answer their phones.I strongly recommend to anyone out there considering buying anything from a Morris Furniture store, Ashley Furniture store, Jofran store or a Better Sleep Shop, to move on and go somewhere else. Especially if you bought as all sales final.If the 3rd table comes damaged I assume I will be checking Google reviews for a lawyer.And btw, their employee reviews are AWFUL! They appear to be an awful company to not only buy from but work for. Move on people, move on!And dont think that they are willing to work with you when you see their responses making it look like they are trying to help you. If they did the job right the first time, they wouldnt have to respond to so many bad reviews. They are just trying to make themselves look like they want to help you. They arent. If they were, they wouldnt have rude managers like Jim Amato. And their employees wouldnt be putting awful reviews online either.

More than pleased - I have had 4 deliveries in the past two months.. Three separate teams - each team exhibited and displayed a level of professionalism, courtesy and were very polite. I cannot speak highly enough about the service I received ...

I got an email saying my furniture was ready to be picked up, but when I showed up to get it I waited well OVER an hour, with several employees coming back to ask for information to get the furniture. Not a single person knows whats going on at this location. Even after being told theyre ready and to back my trailer to the door, were STILL waiting and its nowhere in sight. All the employee has to say is he was on his way I dont know whats taking so longMultiple other customers came in after we did and left quite a while sooner than us.Absolutely ridiculous.We will not be back.

Bought 2 bedroom sets and some table chairs, Ty and Spencer did an amazing job working quickly around my kids getting ready for school. They were 2 very respectful young men. Very pleased with our delivery. Thanks.

So let me get this straight you take peoples money but then say you dont have a real delivery date and make it almost impossible for people to get their money back? Theives and crooks is what this company is dont bother doing business with this company

I had fraudulent charges that I called corporate about and they just left me hanging with no hope no nothing then I called the distribution center just to see if they could do anything out of frustration anne put me in touch with another gentleman named Nick and he fixed it took Anne like 5 seconds to figure out what needs to be done and point me in the right direction and gave me hope and call me back to make sure all was being taken care of I just want to make sure that she gets the credit she deserves with nick but with her giving me hope for fixing my bank account easing my stress level I appreciate the time and effort and care she put in fixing my situation when it was not in her job description to do she went above and beyond

I had a delivery on Thursday of a 3 piece sectional and a chair. Kam and Rickey were Great! They let me know they were 10 minutes out. When they arrived they were very courteous, professional and knew what they were doing!

I dont even have a clue where to start. From the beginning of the delivery Ty and Spencer were very helpful and extremely respectful. I ordered a few very heavy items that were going to be tough to get inside where I wanted them placed. Not only did they offer and help to move some items out of the way, they successfully, and I dont know how they manage to hold those heavy pieces like they did, but they got all my items inside and in place without damaging or even closly touching any of the walls or pieces they carried. Very happy with Ty and Spencers customer service. Definitely recommend these two guys if possible.

Delivery this morning was exceptional. Ty and Spencer gave us a call 30 minutes prior to arriving to make sure someone was home due to being an hour early. Not only was they early, they were very professional and nice to talk with. Thank you I appreciate the service guys. Keep at it!!

I had a bedroom suite delivered and set up. We live on 3rd floor so it was not an easy delivery. Kam and Rickey were right on time and did a wonderful job getting our furniture up to us and set up. Awesome attitudes.

Great experience! They gave me a two hour window as to when my couch would be delivered. The day of delivery I was sent a link so I could see an ETA, what stop my delivery was, and what stop the truck was currently at. Kam and Rickey had the couch up to my apartment and assembled within 15 minutes. Highly recommend!

I just spoke with Paige Long confirming the delivery of my bookcase. She was very friendly & polite making this the best experience Ive had with Morris! Her positive attitude was very much appreciated. However, since the wrong bookcase was delivered twice & other issues Ive had with the store, I doubt I would ever shop here again.

Everything about the orders, from placing both orders to delivery, where nightmares. I will NEVER recommend or use the company again. Unless you’re someone who likes hateful, negative customer service workers and delivery drivers, this place isn’t for you.

Kam and Rickey just came and assembled my bed frame for me and I love it. They did a great job, they’re really nice and respectful. 10/10 recommend them!!

The first time my sons bed was delivered, a contractor delivered a bed with broken and cracked pieces, none of the screws matched and he put it together wrong. Then he ran out without my signature. Morris made it right and brought out a new bed. Actual Morris Distribution folks made the delivery. John and Bronson were courteous and professional. They took pictures of how the original bed was done wrong and set up the new bed quickly and correctly. I really appreciate that Morris takes care of their customers.

Just want to acknowledge the magnificent delivery I experienced today. Ty and Spencer knew it would be a tight fit and could possibly not make it inside my home. They used a door guard I have never seen used before (it was brilliant) and they detatched tge base to make our sectional fit easily. I am beyond joyful and proud they were able to make it work in such tight spacing. Good teamwork and I highly recommend these two men! Thank you for this experience Ty and Spencer!!!

I had an awful experience with Morris. I bought a couch and received 2 last minute notifications that my delivery date had been delayed. Over two months went by and I had paid for the couch but did not receive it. I called customer service and it was impossible to get through to a human. The hold wait was always a couple hours long. I also sent 4 emails but received no response. Finally, I disputed the charge with my credit card company and got my money back. I will never shop with this company again.

My wife and I have been customers since 1967. We were very upset with a set of furniture we had purchased. We struggled for a period of time trying to get the defects repaired. We ended up sending a letter outlining all of the issues to Customer Care. Finally, when Morris Furniture management got involved the problem was resolved. We just received our replacement furniture that we were allowed to select (different brand). Our confidence in your customer care has been restored. The new furniture looks great!

We had Kam and Rickey deliver our new sectional today. They did a wonderful job. They were on time, unpacked and assembled our sectional quickly and correctly. They are very good employees representing Morris Furniture. Thank You.

Kam & Rickey did a fantastic job! Arrived on time, and obviously knew what they were doing because the process was quick and easy. Less than 10 minutes to put in a sofa, and a wide chair that both recline. Thanks to the both of you!

Normally I dont write reviews, nor do I give much credence to ones I do read, before judging for myself. After all most people only write if they are not happy. You satisfy a customer we are happy and go about our lives, not thinking we should talk about our pleasant experience. Upon reading a few reviews I figured I would change that and send an uplifting message regarding my visit. I recently purchased from Morris Furn, and had a very positive purchase from point of sale thru taking delivery at my house. Not only will I be a returning customer, but I will also recommend to my friends that they give Morris Furn a visit if they are shopping for any furniture in the future.

Terrible customer care the worst ever I would never buy nothing from them their sales people lied Just to sell you something to get your money then they don’t want to take care of it they’re the worst company ever.The whole company is nothing but terrible people they do not care about customer service whatsoever

Just wanted to say thank you so much for agreeing to make this delivery. We knew it might not happen, but when we learned Ty had agreed to make the drive to deliver our sectional we were ecstatic. Ty and his partner not only arrived during our time frame, they were extremely polite and professional. Ty also adviced us with the best way to set up our sectional. Extremely pleased with Sunday afternoons delivery.

Rickey and Kam delivered multiple furniture we purchased from Morris Furniture. They were GREAT! Very nice and assemble furniture in a timely manner. Would highly recommend them both. 100% A plus