I went in to purchase headlights. A very nice young man Adrian asked if I needed help. He had a big beautiful smile and very pleasant. I also purchased wipers. I asked if they are hard to put on and he stated he could put them on. Which he did. I told him I was going to watch a video for the headlights. He stated he couldn’t help with putting them in but could coach me. He coached me step by step! It’s hard to find/get good customer service. I really appreciated his help and kindness!! We need more Adrian’s in the world!! He need an promotion to teach employees great customer service! And don’t forget to increase his pay!!!!Thank you so much and stay positive!!Passat

Just picked up a UPS delivery, clean store and nice employees

Yes..it was hilarious..a friend who is a very regular custumor there name was wrong in their computer software..his last name is 5 letters..the 4th letter in that name was wrong..changing the pronouciation and actually rhymed with his last name..but of course wasnt..it is Tate..they had Tape 🙄🤔🤨😐🤪..😆 frustrasting to anyone..but the humour is that it happens to often..all these decades of spelling his name to them ..they heard P when he actually said T twice as opposed to once..😀..no harm but foul..so funny..difficulty changing his name on file was SP🤪kiiiiie❣...good products though..stuff happens..the irony is its common..misinformation from prior misinformation..many times due to minimum attentiveness to suttle yet vital details..4 star..5 otherwise

They are easyto work with and have everything we need.

Youll find a good stock of most items needed for your vehicle from parts and motor oil to cleaners and car covers. Pricing is moderate, staff is pretty knowledgeable and available to assist.The location is easy to see from Lindbergh and theres plenty of parking for everyone.

Good customer service better then auto zone asked auto zone can they put my battery in after i purchase it for $210 they told me no called Advance Auto they said yes no hesitation thanks guys recommend you to anyone 👍

They had the item that I was looking for and was in and out of the store in 5 minutes. Quick and efficient service.

Geeesh, the guys here are courteous and very helpful. I dont come here often but I really appreciated all the help I received!

Great service. This crew was on it today. This is my favorite location by far. I had a bad battery that was under warranty. They got me setup in just a few minutes.

The staff is always very helpful!

Customer service is not that great.

Placed an in store order on Jan 30th. It was supposed to arrive on the 5th. I called on the 5th and it wasnt there yet. They said they would call me when it arrived. I called today (12 days later), they have no idea where it is or what was done with my order. I was instructed to call back tomorrow when the manager comes in. The manager cant call me??? Terrible service. ZERO follow up. No one knows what is going on at that store

I would have given them No stars. There customer service is terrible. I went to return an item with my receipt. First they asked for my ID (why when I have the original receipt and its only been two days). They processed to tell me that the item was open. Well, I never used it and sat on the floor of my car for two days. Long story short, their customer service of the manager is horrible and they will NEVER get any of my business. Ill stick with Autozone!

Good customer service. They were very helpful, being the nearest pickup point for my UPS package.

Had part on truck. Lady there said to busy to go back and get it. So I drove around for 1 hour looking for it. Very rude lady working for them.April 14th, 12:00.

Not helpful workers wont go back

Had rest of parts I neededVery knowledgeable but service is a little slow

Went in to buy 2 o2 sensors at 12:15 pm this past Friday and one was in stock and the other they promised me would be in by 4pm later that afternoon, so I paid for both sensors and went back up closer to 5:30 and it wasnt there.. then I was told it would be there 1st thing Saturday morning, so I was there at 10am and was told it had not came.. so I said you either better come up with that other sensor or give back my money.. so finally the guy said he would go to another store and get it and told me come back in 30 minutes.. went back and then was told, it actually did come in Friday by 4 but when I came in Friday at 5:30 they couldnt find it.. the guy there found it while the other guy was getting me one from another store!! I dont know what kind of drugs they are on at that store but I wont be back, and the customer service was just horrible

Been going to this location for years. Very of knowledgeable and helpful staff.

The workers are very helpful. I had a great experience and it was easy spending $150.00 plus there.

Friendly service

Thank you to the awesome gentleman that helped me by answering questions and looking into my check engine light! You made this a great experience! I will definitely return!

Came in as the guy at the counter I need a certain light bulb in you got it and I want about my business great customer service

Rep. was very helpful.

Comparable prices.

Good service

Bad attitudes, went to drop battery off for charge and was willing to leave for a day or so and they told me I couldnt drop it off because it could come up stolen or thrown away if it didnt go on charge station right away. I called next day to speak with store and he said that, its impossible for them to say that to me, WOW so now I calling corporate because I went in the day with battery again to purchase another battery instead and they told us they dont sell that battery. I walked right to shelf and pick out the same battery and was then told they didnt know it was in stock.Overall if your buying something on shelf to where your in and out fine but overall dont go there.

Went to get oil filter and its in stock. Got in quickly and was no waiting.

Great place n good prices..

Great Customer Service. So friendly and knowledgeable and willing to go the extra mile. Shout out to Fred at the Florissant location. I really appreciate the time and effort you took to install my battery. I am now convinced you saved me a couple hundred dollars. So rare to find friendly, helpful people in retail/sales anymore. Thanks again to Fred. I’ll be back to this location for sure!

Good store. Prices arent the worst. I typically will order car parts off the Internet because other places have better prices and a bigger selection. However if I need something quick this place is a good store.The staff have also been very helpful and kind when Ive visited. They have looked under my hood and cleaned my battery before. For free. Also they have let me try out parts on my car before buying.So you cant really beat that treatment.

Usually have what I need. Good customer service.

Great place to do business. Always helpful in accurate.

I go here because it is literally around the corner from my own house. I do all my own research and dont rely on the staff. Had a very bad experience. My battery kept dying so I took it in because it was still under warranty. The store manager tested it herself and said it was good. Continued to be problematic. Did some research and made other repairs. Solved nothing. Took battery back in and had another employee test it. It tested better than the first time, but he actually showed me the slip from the machine and it said it was bad. So it was replaced under warranty. The store manager is a really friendly lady, but is also a LIAR! Very upset with this store.

Good experience. Staff very helpful.

Its where you go to get parts and some good advice

The lady was quick and polite to help me find what I needed. Then quickly rang it up and had me out the door within 5 minutes. Best service at an auto parts shop ever!!!

Great

Only reason Im giving one star is to the employee I spoke to over the phone this morning at about 1030am. he was very helpful and assured me I would be taken care of when i told him i would be in later that after noon. Once I arrived around 2:50 pm I went and spoke to another man told him the price and everything but he couldnt do anything for me because he has no idea how to look anything up and give me the price i was quoted. The gentlemen that helped me was quick to get back inside (there were about 3 cars in the lot including mine) and unable to really give me Any answers to my questions. Even with his battery tester HOOKED UP TO MY BATTERY all he could say was your battery is 2 voltages under where it should be he also said Im Super short staffed and dont have time to mess with this battery . go have someone take the battery out bring it back up and then we will charge it up and see if its really the battery REALLY ARENT YOUR EMPLOYEES TRAINED TO DO THAT??? short staffed or not it took me leaving and going to auto zone where it took them 2 minutes to take my battery out . but advanced auto parts guy couldnt be bothered with me .

Very helpful answered all my questions...

Friendly knowledgeable service.

Very helpful

The staff very personable, are well versed in anything about vehicles & will research if they do not know. Their customer service skills are sweet!! Thanks everyone that works there!!!

Doreen was not very polite or accommodating. I returned a tool from the loan a tool program, that was broken and broke several bolts on our lower manifold. She didnt even apologize! Very disappointed.

Service oriented staff is helpful, knowledgeable and very pleasant. Store is tidy and clean.

Always willing to help. Good prices on most things

Good service

Always has great customer service.

Helpful workers very knowledgeable good prices.

Its good

Go here all the time for my car the people there are awesome

Had great customer service experience there. The Associate there, knew about the products that gave me best decisions on which cleaning products to buy, for Car detailing and care.

Dead battery in extreme cold. Associate assisted us outside in cold. My son had just been discharged from hospital. She assisted him and allowed him to use restroom. Customer Service and kindness shown will make me loyal to this store.

Great place

My visit to Advance Auto Parts was super my cashier and technician name was DONNELL he was so courteous and so polite and (HANDSOME)

I give the store I shop at on First Capital in St. Charles Mo. 5 stars!!!!!! The website if I could No Stars someone Needs to fix it!!!!! Try looking up a part like a timing chain and I get a/c relays try looking up any parts and you hole lot of parts Except What you entered in search bar!!!!

My third home.. Love the Perks Rewards program.

What can I say. This place has least helpful employees I ever seen. The manager Tamara is worst. Has very little customer service skills. She is on a power trip. She personally made me hate my go to store. Now I go to oreilys or autozone where they treat customers right. His a tip on customer service take cant an wont out of your dictionary...

Just left this place. I am livid. It is 86 degrees outside and we just sat with the car running for 30 mi yes waiting for the ONE person that could test our battery. She was changing wiper blades and filling washer fluid when we got there. After finishing she stood there talking for about 25 minutes. Then she tells us to turn off the car. We do this and my husband walks back in the building. The lady starts helping someone that just walks in and another lady tells us sorry we are done testing batters for the night. Went to Autozone. Tested immediately and found the problem. I will tell anyone that will listen to avoid this place. Glad I work at a huge retail store right next to this location!!

Went to advance auto parts with questions about my A/C blowing warm air, I was Helped by Vic, This guy knew exactly what was the problem .And helped me find a replacement part at the best price possible....! Vic is an awesome worker, go in and ask him if you need any auto help he’ll take care of you!

Always eager to help you try to figure problem out

Good place for auto parts. They will also test you car battery for free.

Better customer service and helpful knowledgeable men here. I will not be dealing with Autozone anymore.

I need to fix the air conditioner for the employees at least been out for about a month other than that very knowledgeable people

Good place good location wonderful customer service 👍🤗

Good prices, and service with a smile, no problem installing my purchase of wiper blades.

The service technician was patient and knowledgeable. They were very helpful with getting me the right parts and accessories.

Great service. Couldnt ask for a better place to buy auto parts from.

I wish it was bigger, but it has pretty much everything you could need to take care of your vehicle. Friendly, helpful, and knowledgable employees.

Easy ordering online & easy pick up in store.

Friendly workers.

I was on hold for over half an hour. Terrible customer service.

You can get auto parts with a cheaper price than many places around.

A little slow but great customer service

Very very friendly service. Helpful and informative.

Its ok just depends on whos waiting on you. Sometimes I feel like im being helped by folks who have no clue.

Ill never go to Auti Zone ever again

Knowledgeable staff. Extremely busy at times but they work through the lines.

They have most of what I need. Do my research before going in or I maybe making another trip. Only reason is because they are not mechanics just regular retailers.

Quick and easy.

Good parts low prices

Convienient location. Good deals sometimes.

I have NEVER had a problem here.😎👍

Prompt online parts purchase pickup. Polite service.

Very professional went in for a battery and had it installled asap

They are always friendly and helpful.

Very helpful and quick service.

Very helpful team and always willing to help and assist

They gave me which caused me extra work.

I always get good and fast service!

Friendly and knowledgeable workers.

Good customer service friendly workers. Yes.

They were very curtious and helped me find what I needed.

Everytime I call they are busy nd cant get to the phone waited 20 min on hold never again

So helpful, knowledgeable and kind

Staff was helpful and friendly

Best

Great group of friendly staff, and knowledgeable

Decent place, kinda slow.

Decent chain store for auto parts