This location should handle the training for all new UPS employees; it’s like UPS on legal steroids. 😳😁 They pack everything. They ship everything. They cut everything. They mail everything. They copy and notarize everything. Everything is on time. Customer service is great. Nothing is stolen after you leave the store. The pick ups are punctual. Please give everyone working in this store and at this store and out of this store a raise. The manager deserves a reward.

I visited the store yesterday evening and it was extremely busy, line was out the door. I have to give a shout out to the young man named Colin who helped me and several other customers exceptionally! He showed wonderful leadership skills and did not get overwhelmed and frustrated while having computer problems during a very busy rush! Great job and great customer service Colin!

I stood in line for about 10 minutes without a mask. The employee then loss control and chastised me about wearing a mask. This happened AFTER WAITING IN THE STORE FOR 10 MINUTES. Instead of responding, I simply left. Later I called the manager and requested that I cancel my mailbox because of their covid policy which is NOT mandated in the area and is NOT mandated at the Dieberghs. He was very rude. Stating that I should have read the details and that there would be no refunds. He continued by stating, If I want to check my mail, come in after hours. If i want to send packages, go to another location. Then followed it up with, It is what it is. This POLICY is ridiculous and I did not sign up under this ownership team. I have had a mailbox at this location for six years and several owners. Now, I want to take all my business elsewhere. This is one of several bad experiences I have had since the NEW ownership. Im will not stop until I can cancel my membership. To hold on to a disgruntled customer shows you what type of business this is.

Incredible service!! I needed to ship lots of packages and I’m glad I choose this location. They made sure everything was correct and ready to go. The staff was fast, very efficient and quick they were magnificent to watch. They worked together I never seen such great service anywhere else. I recommend you ship items at this store.

Terrific service!! I recently had to visit the UPS store to ship a package off. I was greeted when I walked in and the employee at the counter did a great job. The gentleman was fast and made everything so easy.

I always go to this location to drop off my packages and returns. I have no complaints. Fast and friendly service

Terrible customer service!!I had a package drop off. A quick in and out job. They let me stand in line for 10 minutes without a mask then one of the employees behind the counter started yelling about him not wanting to get sick and to put a mask on which I didn’t have. Then customers got involved asking if I’m vaccinated ect.. I have a health condition to where I don’t have to wear a mask they still demanded I wear one to drop off this small package. You need to hire educated people who are going to enforce covid regulations correctly. Covid isn’t that serious. This will be my last time using UPS.

This store is UNREAL!. I needed to have a few Very Rare and Expensive also Fragile items that were Extremely Delicate, to be packaged so I brought them to this store thinking they would do a good job. I was Wrong. They did a GREAT job. I was very satisfied with the packaging and pleased with the awesome customer service, the employees were over the top outstanding. The manager Jamie made sure everything was on track and went out of his way to make sure I was happy. I am Extremely pleased with how this store handled my items I and definitely going back.

Great staff. Always helpful and efficient with great attitude. This is only location i use.

This establishment is very professional. The Staff and services are amazing i went out of my way to go to this location. Jamie the manager stopped everything he was doing he is marvelous and superb. Never again am I visiting fed ex or the post office this store makes everything so easy to the point where i no longer worry.

Ive only been in here once but my parents frequently drop my packages off for me. The employees are incredibly friendly and helpful no matter how many packages we bring there. A major thank you to Nay, Shayne, Colin, Jamie, Ashley, and especially Joe for always making my mom feel welcome in your store. Ill always bring my business here!

I love going to this location its my one stop shop. I ship tons of packages from big to small and the manager Jamie goes above and beyond to make sure there are no problems. Jamie is outstanding and very kind he provides great services and i could not dream of going elsewhere.

Exemplary service at this Florissant location! We had need to use the notary services. Jamie (the store manager) and all the employees were helpful, efficient, cordial and polite. I would recommend this location to anyone needing notary services.

Some days its okay. Theres one guy there who helped me and was super nice.. but when you have 7 or 8 customers packed into that tiny space plus employees, with no air circulation, no thanks. They need to prop the door open or put a limit on how many people can crowd in there.

This store offers great customer services!! The employees were fast and efficient. They were super kind and left me with no worries.

Wasn’t to sure on information needed to send a check but Shane and Colin helped me. They were very patient with me and made sure I had everything set to send my package. Great store even greater Employee’s..

Rude men working in there. Making uncalled for comments and very nosey. I understand asking for safety sake about package contents but asking why you are returning things is none of their business especially when the line is out the door. When this store opened they were great but now Im going elsewhere even if its the USPS!

Best Ups Store I’ve been too. Great customer service, quickly and always attending to customers even when they are busy.

I love visiting the ups store. I have no problems and the employees are magnificent.

New owners and they charge $5 per computer charge and $1+ per each page printed B&W

Excellent service very busy so long wait

One clerk was training another staff and he was rushing to leave as soon as the other staff got there. He was reluctant to follow simple instructions and really mean, loud and agitated when asked about various package insurance options. All this lead to the clerk placing the wrong shipping tag (return instead of send) on the envelope sending it back to my house instead of the intended location.

Best UPS Store I’ve ever been to and I’ve been to many of them around the country. I used to worry with the consistently long lines that I would be there for a long time but when I go David is always there getting people in and out very quickly and with such a positive attitude. I don’t know how he manages to keep his cool with so many people in line waiting.

Rude people with lack of energy. I understand you may not like your job but that has nothing to do with your customers

Awful! Why do you allow people to make appointments for a notary when you don’t have a notary in staff? Sometimes these are time sensitive things and you are playing around with people’s lives if they can’t get something notarized and returned in time...especially if they are wasting hours because they think they have an appointment that will get them what they need.

I seriously wish all postal services were like this experience I had tonight! They blew my mind with their incredibly fast and friendly service. They served 5 customers in 2-3 minutes. The 2 gentleman working tonight were exceptional! I will not hesitate to return to this location and highly recommend them.

Ive not had any issues here. Most employees are friendly.

This location no longer offers Notary Public services. Otherwise they offer good service, and I normally drop work shipments off here.

Great friendly service. In and out quickly.

The people here are always fast & nice. Highly recommend.

WOW This USED to be a great location but SERIOUSLY with Covid cases approaching critical mass employees not wearing masks and this bizarre sign posted.

Horrible customer service. So called manager could not answer a single question. Claims package has been delivered however a $150 jersey has managed to disappear as the reciever has never recieved it. The reciever. AMAZON. So my question is did someone walk off with it?

I’m a big fan of UPS but over the weekend I visited this location. Best experience I’ve had thus far, very personable and friendly. They went above and beyond to ensure my packages going to a tiny town were addressed correctly. Thanks Ash and Joe!

This is the only ups I go to. The best customer service and joe is great! He is very friendly and patient to all the customers he encounter .

I set up an appointment for notary 2 days prior only to go there for my appointment and have them tell they are not doing notary because they are too busy. They even sent me an email to remind me of my appointment 😳 very unprofessional

David and crew helped out 100%. In and out in less than five minutes.I was at another location that said they had a notary on hand and ready. That was not the case. After about 20min of waiting. When they said they had a notary there. Wasted my time.On the other hand the florissant location was fast and said exactly what I needed

Rude condescending young guys running this location I will conduct business at the Olivette location

I am usually very hard on fast food and service people in general as I believe the service industry is really lacking. This UPS Store, however, bucked that trend. I was in and out in a matter of 50 seconds. Hand the package, scan the phone, heres your receipt, out I went.Awesome job to whoever was working on 7/10 around noon.

I mailed a package in the retailers original box with all the original packing. The box was sealed and in very good condition. I purchased the additional insurance for $2. Value $170. The clerk said he would put it in an additional box before mailing to help protect it. Not thinking it would be overly expensive I didnt say anything. I was never told the shipping cost or the cost of the box. Only the additional insurance cost. The box cost was $10.40. A card board box! Which in hindsight I didnt need. The box was almost as much as the shipping $14.40. I was in a hurry so I didnt have time to review the receipt until later that day. If you choose to use this store make sure you ask the price of everything before you pay the bill.

Don’t go by what time they close...I went this past Saturday and I got there at 3:55pm (I get it I was cutting it close). If I would’ve pulled on the door handle and didn’t see anyone...then that would be my bad. Not the case, I pulled on the door handle and the girl was in there staring right at me...laughing! That was uncalled for and that is why I’m writing a bad review!

They don’t have a notary so don’t waste you’d time if you need one.

I needed a document notarized. There was only 1 person working and several customers in line. I was extremely impressed with the employee. He was very professional and multi-tasked in an efficient manner -- packing, shipping, notarizing, etc. Thank you, David!!

Bobby was wonderful. I dont send mail often, so i was new to process. As soon as i walked in i was pleasantly greeted and he did everything for me! Thanks for making this a great experience!

Excellent service. I had oversized equipment that was heavy. It needed to be packed and shipped quickly and the staff did an excellent job!

This location is 100% a cut above the others that I have visited in our region..

Excellent staff and service. Mgr. Ashley goes above and beyond with customer services.

I have taken several print jobs to this store and have had nothing but perfect results, on time and priced well below competition. Bob and his crew are very knowledgeable and I would never dream of going anywhere else-Joe M

I visited the store on 1/30/2018 And was serviced, for lack of better words, by a African American-mixed gentlemen Who was less than courteous and very short tempered and rude. His attitude was deplorable and he should not be in the customer service field with such a negative spirit

Great customer service. Friendly, fast and very helpful.

Horrible customer service stood in a long line. When we are finally asked what we need which was a notary o you just missed him he just left for the day. What kind of mess. The man wasnt couple feet away and u couldnt stop him even though we been standing in line almost 10min. Horrible!

DONT SHIP ANY ELECTRONICS FROM HERE!!!This location destroyed my tv and it’s been a month and a half and I insured it and still I’m having trouble. No one returns my calls and week by week they keep saying they’ll get to me next week. This is a poorly handle situation

They are always friendly.Ship stuff from there all the time.Never had a problem with them.I recently shipped a car seat from there. they packed it up and got delivered the next day.

Ups offers a if great services

Fast, convenient friendly place.

Great place to get different copies made, great place, great service !!!!!

The UPS store is very close to where I live.

Extremely friendly and fast service

Very nice, very helpful.

Quick & friendly