Every time I visit, it’s like visiting family. At 81 years old I have been to many health care offices and this one is at the top of the list for professional, courteous, caring, and knowledge of their profession.
My hearing test was interpreted to me in an understandable way. The professional who performed the test explained what the results of the test indicated about my hearing loss. I realized how necessary it is to improve my hearing for my work as well as for my personal life. My concern about the cost was also dealt with and I decided I could not afford to ignore my hearing loss any longer.
I highly recommend to you Brandon Porter with Audibel U.S. Hearing Solutions. He is a very knowledgeable and compassionate hearing care provider. For the past 5 years Brandon has given me quality service in a consistent, thoughtful manner. He has more than earned my unqualified praise. You will not find a better person to assist you with your hearing needs! Vincent Martin, M.D.
To anyone in need of an audiologist in the Pan Handle, I highly recommend this office! Melanie and Brandon have been (from the very first visit) remarkable in helping me navigate the world of hearing aids and helped me reach a level of hearing, i feared was gone.I’ve previously made visited other audiologists and found the process to be a bit intimidating as well as confusing!The differences in past experiences and here, are all positive. I left this couples practice with confidence, knowing i was in the RIGHT place!Brandon is so so knowledgeable in his field and is extremely patient at passing on that knowledge for the layperson like myself, making the decision to invest in hearing aids much easier....every question I asked, he answered fully and with a sincere caring!My hearing has been on the decline for many years, i would strongly recommend to others in a similar situation...DONT keep putting it off, i did and regret it...BUT what really matters...Im hearing so much better now and more importantly,understanding words not just hearing a faint, muffled sound.and the icing on this cake is Melanie, the office manager and audiologist’s lovely wife....efficient, helpful and keeps the office running “On Point !!!Give them a visit..absolutely NO HARD SALEs pitch!! I think you will be glad u did!
This company has always been veryprofessional and helpful. The officeis decorated with positive peaceand spirit in mind, making mevery comfortable. Brandon takesthe time to explain my problemsal, tested my hearing and madeit possible for me to get my hearing aid.I would highly recommend thiscompany! Thank you US HearingSolutions.
Always more than satisfied with my experiencesAt Audible. Dr. Porter is more than qualified to solve any problem I may have. The office is beautifully decorated and Mrs. Porter, as the receptionist, is alsohelpful and caring.
Always courteous and friendly. Keep me informed about new hearing aids that are coming out.
Folks at Hearing Solutions are very responsive . They make things as easy as possible.
Brandon and Melanie are true to the Mission Statement that is on their website. They truly care about their customers. You are greeted by your first name and with warmth when you walk through the door. And Brandon is a true professional when it comes to making sure that your hearing aids are perfect! I am 100% happy with my Fort Walton Beach Audibel location, all of the staff there and the wonderful hearing aids that have restored my hearing. You will not be disappointed in choosing this location - I would give them 10 stars if I could.
Brandon and Melanie are true professionals!! We were 100% pleased with the service provided and their willingness to spend the time to make our experience very rewarding. I’m enjoying my new hearing aids and very grateful for their assistance.
I was greeted as soon as I walked into the office with a lady with a beautiful smile and a respectful greeting. I only had to wait a very short time before I was escorted to a room by Mr Porter. He made me feel comfortable and explained the procedure completely. Since I’ve received the hearing aids, Mr Porter has been extremely helpful in My adjustments. I’ve been totally satisfied with the product and especially Mr Porters explanations and respectful Courtesy extended to me
Perfect experience. I needed hearing aid maintenance, googled Audible, emailed them, and within an hour Melanie called me to schedule an appointment, with only a 3 day wait time. Melanie was very friendly and professional. Brandon was equally such. He is THE MOST knowledgeable audiologist I have ever been too. I have had hearing loss for 20 years. He was thorough and patient describing exactly how my loss had progressed and what my options were. I couldn’t be more pleased with my first experience with Brandon & Melanie. After the appointment I needed further assistance with info for my ENT. Melanie was on it that day. I look forward to many years of my hearing aid journey with US Hearing Solutions. I have already made my 3 month follow up appointment. I can’t wait to get the latest & greatest “artificial intelligence” hearing aid after my ear surgery in March. Thank y’all for such wonderful customer service, knowledge, & personal attention.
Brandon Porter, is a very fine young man, his wife that works behindthe scene, is also wonderful. TheseYoung people were brought up Right.They know their products andWhat they can and can not do. Theyare Honest, hard working, nice andCourteous to their clients!!!Brandon, has always treated me withBest of professional and courteous regards. Jo Shields
Very responsive to our initial appointment, Doctor Brandon performed the necessary tests to diagnose (almost, totally deaf man) and prepare customized hearing aides. This whole process, so far, only 3 weeks! Very professional support staff . We are very pleased!
The office was friendly and professional. Not sure I’m thrilled with the actual hearing aids, but the service I got was very good.
Love this Hearing Specialist and his office staff. They are, by far, the kindest most courteous professionals. I am on my 3rd pair of hearing aids by my own choice. I always want the best possible product at a price I can afford. I was fitted with the new rechargeable option. Constant numbness in my fingers made changing batteries a real fiasco! Life is so much easier now and I’m hearing better than ever! The pleasant, friendly environment makes routine office visits a real pleasure. Highly recommend!
Brandon Porter is very knowledgeable in assessing hearing loss. He takes great care in helping every customer reach their maximum hearing ability! His kindness and care exceeds those who only sell amplifiers. His goal is to help a person reach their highesthearing potential by professionally determing specific tones that arent being recognized.I highly recommend his ability to help those in need of hearing aids. He takes great pride in doing the very best possible.
The entire staff at the U.S. Hearing Solutions office on MarWalt Drive in Fort Walton Beach, FL is awesome! They embody customer service above and beyond expectations. I am so thankful my 91 year old dad purchased Audibel hearing aids several years ago. The hearing aids have been excellent and Brandon and staff keep them in tip top shape. Sincere thanks to Brandon, Melanie, and Missy for taking such good care of Daddy. The company Mission Statement speaks loudly about who they are and who they represent!
The US Hearing Solution office staff an their services are topnotch! The #1 folks for your hearing needs. From the moment you enter you feel like your family and the staff makes u feel welcome and they care about your hearing. Dr. Porter is a caring hearing expert! He cares about you and how well you hear and makes sure you are hearing better than when you came in. Very thorough in how he adjusts your aids or if they just need cleaning he make things better. He goes the extra mile to make sure you are hearing better. They have great products and they stand behind them. I highly endorse this business. D Tims
I love this place. The care I receive here is unmatched; Brandon is kind and extremely knowledgeable, and Missy ( his receptionist) is perfect. Together they make you feel like you’re visiting friends instead of going to a medical appointment. I’ll never go anywhere else for my hearing aid issues.
Ive been a patient for years and I always have a great experience when I visit. I feel very welcomed and at ease. Brandon and Melanie Porter really understands my hearing needs and makes every effort to give me the best results. There is no greater feeling than being able to hear the sounds you didnt know existed! I greatly recommend U.S. Hearing to everyone.
My experience with U.S. hearing Solutions have been nothing short of professional and caring for my hearing concerns, at each visits Mr Brandon Porter took time and patience to make me feel that he was genuine concern about me as if I was his only patient for the day.It is such a pleasure to be able to hold a normal conversation again without constant asking some one to repeat what they just said.
The staff was excellent from the moment I walked in the door. Melanie fixed my hearing aid in a very short time. Thank you for your friendly service. I would definitely use them again.
I have been lip reading for many years and felt I was doing just fine. My kids convinced me to go to Audibel and Brandon Porter explained how hearing aids would benefit me. I am so thankful to hear now and understand what my family is saying to me. I am 92 years young and hearing better than ever!
My experience with US Hearing Solutions began with much urging from my wife to get my hearing checked. One day I went and got the mail and there was a card offering a free hearing test from US Hearing Solutions. So I gave them a call and set up an appointment. That turned out to be such a great experience. Brandon Porter and his lovely wife have been so helpful in every way from being greeted as if I was a member of the family when I walked through the door to being informed by Brandon of every detail of having my hearing tested and being fitted with my new hearing aids and what to expect with this new experience. I would highly recommended US Hearing Solutions if you are suffering from hearing loss of any kind. I have rated them a 5 only because there there wasn’t a rating of a 10. Hearing loss is more than just saying huh to what you are not hearing it’s about your health and well-being
Staff are always above and beyond helpful. Always on time. We had almost given up on first ever hearing aids until Brandon took over made necessary changes and oh my goodness- like day and night. Could hear like never before. And thanks to Michelle for always taking care of us on appointments-super sweet. For both myself and I. Quick.
I have been with U.S. Hearing Solutions for several years. Brandon Porter (and Melanie) has always been courteous and professional. It is simply a pleasure to visit the office, and I know my hearing aid will be taken care of...that’s really important to me.
I am extremely satisfied with my new hearing aids and the way Brandon has adjusted them according to my needs. He and Michelle are extremely professional and courteous and I really enjoy my interactions with both of them. Although I was hesitant to even admit I needed hearing aids, Brandon has been exceptional in his explanations/instructions and has really helped me embrace this whole experience. I HIGHLY recommend this office for your hearing needs!
This was my first set of hearing aids. Brandons knowledgeable, personable and thorough evaluation plus Missys infectious positive attitude made for a very positive experience. Highly recommend them.
Wonderful experience. Brandon took the time to explain why I was experiencing hearing loss and what my options were. He answered all questions my wife and I had. Melanie went above and beyond in filing with my insurance company and setting follow up appointment times that fit my schedule. She has followed up several times to make sure I am adjusting to my new hearing aids. Service after the purchase is top notch. Great products paired with caring professionals equals an experience that you will be thrilled with.
I’ve used Brandon and Melanie for my hearing aid needs for several years. Their service is friendly and fast, and their products are the finest. I highly recommend them.
Absolutely the best! As a Snowbird they took care of me just as if I was family! I can’t say enough good about this hearing center. They solved all my problems and tried to save me money!
Brandon is always friendly and very knowledgeable. He saw that the hearing aids I had were not for me and gave me new Ones much better!
I have been going to Audibel in Fort Walton Beach for over 5 years. Brandon and Melanie Porter have been so wonderful in helping me over the years. Brandon has been so helpful and patient when trying to find the best set of hearing aids for my needs. The staff has always been welcoming and I enjoy my visits with them all.
My wife has always had a great experience with her appointment. She really has enjoyed the TV through her hearing aids. Thanks.
I was given a very enlightening and comprehensive assessment by Brandon Porter, a truly caring and very competent professional. I am more than satisfied with my results! My hearing is rejuvenated; I had no clue I was missing so much! I highly recommend Brandon to anyone looking to improve their hearing! Vincent Martin M.D.
Great customer service. They really came through for me while I was on vacation in FL. Saved the day ! Thank you so much. I highly recommend this office to help with all your hearing needs.
Brandon took as many visits as necessary to make sure my Dad could hear as well as possible, and to make the hearing aids as comfortable as possible. He visited our home to set up the TV equipment there. He is genuinely nice and really cares about making a difference in people’s lives.
Missy the receptionist has excellent customer service, her attention to detail for their customers is impeccable, it would be to this companies advantage to promote her to a position of Customer Service Director. Thank you Missy for your exceptional customer service and concern for those the company serves!
The whole staff is attentive & friendly.The client is very important to them.Very short wait time.Very accommodating to your appointment needs.
Wonderful people My husband has been coming to dr brandons office for a few years. Him and his wife are extremely professional and compassionate. Love them both.
I worked on aircraft as a aircraft mechanic all of my working years. The high pitch noise caused a lot of damage to my hearing. Workmen’s compensation pays for hearing aids. I am now on my 5th pair. All were failures except for the last pair I got from U.S. Hearing Solutions. Brandon and Melanie Porter have been very patient with me in getting the right hearing aids and getting them adjusted where they wear and fit good. I have the new Bluetooth ones that tie to my phone. This enables me to make adjustments as my environment changes. Brandon has worked with me in getting all my concerns fixed. The other hearing aids I got didn’t work for my high pitch hearing loss and I only wore them for a short period of time before discarding them. I believe I have finally found a company that will and can provide me with the solution to my hearing loss
My name is Dixie Zumwalt; the Audiologist Brandon Porter has been caring for my hearing needs for almost seven years. He is exceptionally thorough and attentive with a very pleasant and caring demeanor. I appreciate that he takes time to listen to you and tries to comprehend how your hearing loss is impacting your life and that of your family members. Melanie Porter joined her husband in the practice a few years ago and is also just as competent, concerned, caring and pleasant as he is.My personal experience is that hearing loss is stressful but when you feel you’re being cared for by people who really want to help, it makes it a little easier. The Porters make me feel cared for.(Due to a technical problem I had to post this on my sister’s Leslie Naucke account)
Wonderful people. They feel like family. From a professional relationship to a personal friendship!! Highly recommend
A good visit that fixed everything
WOW! What a great experience with this office and staff! They’re very knowkedbjsle and informative! No pressure to buy! I’m glad we chose this company and team to help my mom with her hearing loss/issue!
Brandon is always so helpful. He goes out of his way to make sure everything is working well. It is like visiting an old friend.
My moms hearing has been a challenge but Brandon has been diligent in getting her to hear the best that she can. He is very patient and respectful of the elderly which has made it easier to deal with these problems.
I have been suffering from hearing loss for over 35 years. I have had hearing aids from the Army during my 34 years in the Army, and from the VA. The hearing aids I received from Dr porter are the best ever. Jim Musselman
Brandon listens to any problems you are having with your aid and adjusts it to help me hear better. The staff is welcoming, efficient and runs the appointments on time. I’m always glad I went in for the check up appointment as I come out hearing better.
Unlike most appointment, they are always on time and greet you by name. Brandon will listen to your concerns and will correct your problem.JUST A FANTASTIC PLACE
Brandon Porter made me feel like I was in the right place today. Thanks to the entire U.S. Hearing Solutions staff.
Brandon and his staff are kind courteous and professional I would recommend using them to anyone who needs help with their hearing
Brandon and his staff are always first class and helpful. Brandon is very knowledgeable and always willing to help
The overall experience is anchored by Dr.Porter and the kind and generous heart felt comfortable environment and the staff
Brandon and Missy went out of their way to accommodate my hearing needed. Excellent and professional care.
Appreciate the office in Fort walton beach, friendly reception, thorough exam with all questions answered, great hearing aids,. Mrs. is pleased I can hear! followup reanswered a couple questions with same friendly service: Highly recommend!Fixed one piece, same day service, Ill keep coming back.
Excellent services knowledgeable staff and all around wonderful people to work withBrandon Porter is the best
Excellent service and great folks. Highly recommended.
Brandon is thorough, caring and makes you feel important. Would not use anyone else.
I highly reccomend. Brandon is great, patient and explains things amazingly. Very friendly staff. If you need your hearing checked look no further, this is the place.
Had my hearing mold replaced 6/18/2019. So happy that I got it. Quci service every time I visit them. Oh, I love my doctor. Very caring and understanding. Staff is awesome as well. Dont stop doing the awesome service. Love ya lots!!Update: Still the best people all around. Thanx for the aid a year ago almost and keeping my ear in check with life!
We have had wonderful, friendly and prompt service from Brandon and Melanie at Audible. Nancy and Bruce Lehfeldt
Updated my aids. Showed me things to keep me hearing well.
Brandon Porter and Melanie Porter in Ft walton beach are the best. I received my aids almost 5 yrs ago and they are the best Ive ever had. Dont hesitate to make an appt they both make you feel welcome from your first appt to everytime you walk in. So glad I chose their place. Im a customer for life. They have given me confidence again to beable to follow a conversation. They both will go out of their way to please you.
Brandon Porter truly cares about his patients.
On a program from Delta Dental of all places. Great service and nice ppl.
Good service and a good hearing aid. I have had them since 2012 and have had to replace only one part which was the transmitter for the right ear.
Very professional. Enjoyed my visit and my new hearing aids.
Staff is fantastic! Brandon is very knowledgeable about all aspects of tuning your hearing aid to your specific hearing problem.
Always professional, knowledgeable and accommodating.
Very nice and helpful receptionist.
Very friendly and competent.
Excellent team!!
Great people great service
Very caring and friendly toward my mother and her hearing loss.
Friendly and great service.
Professional
Great, courteous staff!