Switched to metro last week and best decision ever. The guys were great and phones work amazingly.

Martin was exceptional, he got me what I needed in no time. Very well mannered and patient with all the questions I asked and didn’t feel like I was just a sale opportunity. Would definitely come back and visit the store again for any of my needs or questions.

This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!

Martin and his team do a great job! Always very helpful and answer all my questions.

The gentleman there was so thoughtful, making sure everything was nice and clean, offering his help to transfer my contacts and explaining the insurance process thoroughly, providing me with the proper pamphlet with the phone number and deductibles to the insurance company.

We switched from sprint to T-Mobile and knew nothing about their services coming in. Marissa was super knowledgeable, worked with us to find the best options, saved us money and laid out the best deals! The whole team and manager Dina made such a welcoming and fun environment for us to shop in. Great customer service all around. I’d go out of my way to come back to this location for their genuine hospitality, attentive service, and personable associates. So glad I switched carriers and found the perfect home store.

BY FAR THE BEST METRO IVE BEEN TO, THEY GAVE ME A FREE SCREEN PROTECTOR WITH MY FREE PHONE AND THE EMPLOYEE WAS VERY HELPFUL, HELPING ME TRANSFER MY CONTACTS!!! HIGHLY RECOMMEND

This location has the best employees/customer service! My phone was acting up, and instead of trying to sell me something like they usually do, they went the extra mile to fix my problem!

Great service!!

Ive gone to every T-Mobile store in the Joliet area and none are as good as this one. The other stores just want to make money and you can even see the dollar signs coming out of their eyes rather than having good costumer service. Every time I have an issue with my phone or my plan Id rather take the trip to the mall and wait, if they are busy, because I know they will be happy to help. Keep doing a good job!

BEWARE : Switch from Straight Talk because I thought that Metro PCS have better deals. Bought the samsung Galaxy S10 e from the 1114 W Jefferson st Joliet.The atendant activated the phone and it went smooth . After we took the phone home I went through the box and find that there was no head phones in the box. I thought that was kind of odd and thought that the attendant probably did not put the headphones back in the box. Then I got calls from people saying that my voicemail was in Spanish. So I knew the phone had been set up before . After that we had nothing but problems . The phone country was set up in Mexico the settings and stuff was all changed and not set up as it would be comming from the factory.So I called this store (1114 W Jefferson st Joliet) on March 20th 2020 at 2 pm and the woman told me there is nothing they can do to fix the phone and that all the phones come like that from the factory . I told her that I will then be calling metro pcs customer service line and tell them exactly what she said because I dont believe it. I asked for her name and she hung the phone up.I was so mad that i started looking going back to straight talk to find out that metro pcs phones are locked and they cannot be unlocked.I contacted Metro pcs on 2415 W Jefferson St Joliet, the guy said that that I have to take it back to where I bought it from .Contacted customer service and automated promps was very frustrating and was on hold for at least 2 hours before I gave up.So moral of the story is that if you are having issues you get NO help from metro pcs, their phones are used and they dont have all the accessories with the phone, and cannot switch your phone to another carrier.SO REALY THINK BEFORE GETTING METRO PCS. I WOULD RATHER GO TO WALMART AND BUY A PHONE OR TAKE YOUR PHONE IN AND BUY A STRAIGHT TALK SIM CARD AND ACTIVATE YOUR PHONE . I HAD GREAT SERVICE AND NEVER WAS SLOWED DOWN WITH STRAIGHT TALK . CUSTOMER SERVICE IS BAD AS WELL WITH STRAIGHT TALK BUT AT LEAST THEY HELP YOU. YOU CAN SWITCH AT ANY TIME FROM STRAIGHT TALK . PHONES IS NOT LOCKED . ITS ONLY $60 PER MONTH FOR UNLIMITED TALK TEXT AND INTERNET.METRO PCS IS MORE THAN WELCOME TO REFUND MY MONEY AND I WILL BRING THE PHONE BACK OR I WILL GO TO STRAIGHT TALK IF THEY UNLOCK MY PHONE UNTIL THEN I WILL LET EVERYONE KNOW WHAT HAPPENED

The 3 times that Ive been there have been really positive experiences. My latest visit was great! Noe was very helpful with upgrading my phone. I will definitely stop in there again next time I upgrade.

Came here from another T-Mobile store to pick up an iPhone for my little sister. They had it available. The rep was nice and professional but he kept pushing us to buy accessories like screen protectors and cases. Which lets be honest buying those things at a T-Mobile youre wasting money. Other then that good store.

Martin is the man! Hooked me up saved me some money.

The service at this location is outstanding!! They provide expert knowledge and a total sales solution to fit your individual needs. I see the bad reviews and dont understand why people feel the need to bash the staff here. People complain about the wait time. Im sorry that someone other than yourself needed a phone or decided to make a payment the same day that you did. Its pretty selfish and childish to complain about something they cant control. I hate when customers are rude and abusive to the staff. They are human beings. My favorite was the entitled guy that felt he deserves free phones because hes been a customer for 10 years. Ive been loyal to ComEd for 20 years and I dont get free electricity. Stop screaming at the staff because you cant figure out how to use your phone. It makes things so tense for the other customers in the store. Dont leave a bad review because something happened that was out of their control. This store is phenomenal and I wont go anywhere else

Best Customer Service!! Took care of me as soon as I approach the kiosk. Gave me an amazing deal on my new phone!

Its getting better. T-Mobile as a company doesnt care much about customer experience. Its now becoming the bargain basement mobile! At least my main gripe of horrible coverage is being addressed. I battle with the customer service reps all the time because they dont know technology not their plans. Had you asked me a year ago is give them a one star rating. They are improving.

The worst service ever, they try to scam me out of my phone, They sweet talk you to buy anything, but if you need any help after that they are the worst, And you are on your own...If you want better service and honest people, go to Caret hell Illinoislocation which is not far on Larkin, they are nice honest and professional.

Omar has helped with all my questions and gave me the best deal available. Very good customer service

Amazing customer service! Oscar took good care of me and gave me a good deal on the phone and on the accessories. Saved me a lot of money by switching to metro pcs#Sprintssucks#AT&Tsucks

Very helpful. Staff too very great care of me and my wife.

Im glad that i came at this store awesome custome service thanks nav

Omar helped me get all my data on from my old phone onto this phone and he did a good job

This is the best places to get ur phone Omar help me so much thank u 😎

One of the worst T-Mobile stores ever! First of all it was so busy that they had to use a tablet to pull up out account, which is fine. However the Rep that helped us didnt even know how to use it. When we finally get to a computer the Rep didnt even know how to find the IMEI on an IPhone. Same rep. Then they just could not figure out why the serial number didnt match. His explanation was they must have scanned the wrong model when I first got the phone. Wrong! I was a store manager for 3 years at T-Mobile. Never once did they ask for a supervisors help. Finally after waiting for over an hour we left. Go elsewhere. Where was the floor coach? Not only that but when we signed in for an upgrade they confused us with an add a line and a bill pay. Couldnt even get that right.

Awesome customer service!! got help right away when I got there great experience as well!

Horrible customer service, been sitting here for 20 minutes. And they keep helping others that just walk in. Good to know having your name on a list mean anything. This is a society we have rules!

Omar helped me out quick and fast no hassles

WORST CUSTOMER EXPERIENCE OF MY LIFE! the worst part was i was actually dealing with the manager, Ashley Fountain. Ive worked in customer service for 10 years now and never have I EVER dealt with someone so disrespectful. all we were trying to do was get my a sister a new phone before she left on a cross country road trip back home as she was literally escaping an abusive relationship. I, the account holder, authorized her and gave verbal permission to a rep via phone and then when my sister actually went in to get the phone the terrible manager Ashley Fountain not only questioned our relationship but also our ethnicity. WHO DOES THAT? were in america some families are blended, my sister has a different last name then myself and has a very light complexion but were sisters still! how dare her question that and even chuckled as she did so AND THEN after we argued on the phone some she rudely told me she couldnt help us because my sisters ID was from another state. We were so fed up with her attitude my sister went to another tmobile and guess what? we got her a phone! no fuss about an out of state ID or questions about our ethnicity or how we are related. Rest assured, i have gone above and beyond to make sure my complaint on ms fountain has reached to the corporate office. Having someone like that in your stores, representing your company is unacceptable.

OMAR is the best!!!! So personable and great attention to detail. Will be back!!!

The reps are super nice!Very good customer service!!

I have had nothing but a horrible experience it. I received horrible customer service. It is backed by Tmobile. Apparently Tmobile doesnt work well at all in the town I live in. I tried to return the phones per the agreement. They refused a return because I went six minutes over an hour of talk time. However, it was spent talking to the supposed manager and the person who works at the kiosk. They just kept saying that it was policy if I talked over an hour....even though it was to them! Now my phone calls are dropped and people cant hear me properly. I called customer service, but they are all franchises and no corporate around me. They person behind the kiosk wouldnt even have a full conversation in english on the phone with his boss while I was standing there. His boss told me he hated his employee and the employee told me he hates his job. Completely unprofessional!!! Beware!!

DO NOT GO TO THIS STORE!! Worst customer service Ive ever experienced. The rep Yarohn Pruitte, broke my phone and told me to call the police if I thought it was that big of a deal! I hope no human being has to deal with YAROHN OR T-MOBILE EVER!!!

This is the best location in the area by far. All others are absolutely a waste of time.

Great service and employees

Best customer service ever I love METROPCS

Was lied too about the deal we received and the actual cost of what were supposed to be free phones. Of course now if I want to leave I have to pay off the $240. I will never reccomend or resign with this garbage phone service again.

Tried to call, answering machine says memory full. No one answered. Waiting for customer service as no is manning the stand for over 30 minutes!

Complete idiots, was told I should have my phone on a Friday or Saturday but apparently they dont have weekend shipping.Now Im stuck until Monday

Sold me a case and glass but they didnt fit together. Wouldnt give me a refund on the same day within an hour of buying it.

Omar was very helpful and desrves a raise!!!

Horrible customer service do not shop there, avoid if you can and go to another

7 months agoThe worst service everI buy 1 earphones..after 2 weak no working - can u pls change another one he doesnt give-- he tell no return or exchange -- he tell return only 3 days-- I dont recommend this store

Ashley was very respectful very nice.

Best customer service! !

Great job

Thank you very much for your help an excellent job and very good offers and The worker is very friendly

Excellent customer service