Two weeks ago I visited this location and purchased a new phone and added a line to my service. I went back to the location to return the phone and drop the service after finding that the amount for the added line was going to be higher than what they quoted. The employees and the transaction were a poor representation for the brand and left me with a sense that the customer experience is on the low end of the scale when it comes to priorities. If this is not managements intention then perhaps training for the employees would be in order so that they could understand the importance of customer retention and the positive impact of customer referrals. I would suggest staying away from ANY authorized retailer location and deal with corporate locations only. There is a corporate AT&T store in Mira Mesa and one in Carmel Mountain, both with excellent customer service and they stand behind what they say.

Went into the store 25 minutes before closing. There were two of us there and during the entire time, until closing, neither one of us were spoken to by the salesman. The salesman finished his sale at 8pm on the dot. And than, at that time, the sales person told both of us that he could not help us. All I needed to do was to make a simple Cash payment. So I, and the other man who was also waiting, just completely wasted a half hour for absolutely nothing. Surely this sales person could of taken at least a single moment to have told us when we first got there that he wouldnt have time to for us.VERY Disrespectful.

I went to this store a couple years ago and the ppl who worked there sucked. They were rude and not helpful. I had to go there this past Sunday and I was pleasantly surprised. Both employees were helpful, patient, and nice. 1000 times better than my last experience. They also have the cutest little mascot. 😁❤

No matter what anybody says about AT&T they still own all the lines. They provide on-site service immediately. They dont lie to you to sell you something you dont need.

Pretty good CX service

These guys are friendly (this store people)

Poor service no stock