I went in to upgrade my phone and service was awesome. Amber took care of me and made me laugh along the way. No issues what so ever and everything went as smooth as it could go! Thank you Amber!

Close time its at 8. But you better get there at 7:30 the latest. They close early. But CLOSING TIME ITS AT 8!! So if you working and strugguling to get there before they close...dont even bother.They act like nobody its outside the door and ignore you!

Carol and Amber helped my family and I so well and made us all laugh! They exceeded our expectations and made the process so quick and easy and even solved problems along the way. Excellent staff and service thanks again Carol and Amber 😊

We were Sprint customers and came in to get our account transferred to the T-Mobile side. JaNee, Amber, Matt and Felicia were beyond AWESOME!!! Due to the merger we had many challenges with our account. Between these four people we were able to upgrade and get everything transferred to T-Mobile. I joke that it felt like we were buying a car because it took over 5 hours to get everything worked out. They went above and beyond to make us feel valued and make sure we were happy with our selections and that all the equipment was working properly.

Very poor customer service for a simple task. Either Carol didnt know what to do or she was just too lazy to do it. Dont come to this store if you want professional assistance.

I was in your store other day. Miss Janee is amazing. I was frustrated with my phone and she fixed it. No one has ever made me laugh so much, while making sure that my phone was in working condition. Having employees like her is a blessing. Thank you!

Just went inside the store to remove lines off my account and to claim insurance on my phone and they tell me they cant do none of that in store....Ive been plenty of times before and they helped me out seems like they just dont want to take the time and talk to their people and just make the customer do all the work...smh

I absolutely loved my experience… amber, carla, felicia, and carol were a big help with my new phone and accessories. i walked out the store happier than when i walked in !

Felicia is an amazing worker!! Always helping us out no matter the day! I don’t ever like getting help from anyone else just because of how well she does her job (:

We had a great experience switching from our longtime provider to T-Mobile. Felicia was so helpful & answered all our questions, plus more. Great customer service!

Thank you Miss JaNee for helping my son. He is soo happy now that his tablet is working! You Rock!

I would like to say thank you to Felicia for helping me with my account! She was friendly,helpful, and professional. I will ask for her every time!

Felicia was so helpful and friendly. She is my favorite rep and will always come to her for help from now on.

Great Experience, Carla helped me with all my needs and was able to answer any questions or concerns I had. Very sweet and I was even able to recommend her to my friends that speak Spanish so she can help them out as well. 10/10 would recommend and definitely would go back.

Amber helped my wife and me with our new phones. She has a great attitude and was awesome to work with. Great job!

I went to this location recently to switch phones and it was super easy! Chris was really helpful :)

I love this place. Felicia is the best! Everyone at this location is!. Very polite, fast, welcoming, and knowledgeable. I have been to multiple TMOBILE stores and this is my store from know on! Thank you🙂

Amber and the staff at this location were great! She helped me with a quick fix and was extremely professional and courteous. Thanks ladies!

I dread going to the phone stores but Chris answered all my questions, he was professional and knowledgeable. If I have any other questions or problems with my phone I know what store Im going to visit.

Carina is super awesome! She is friendly and pleasant to work with. She is very knowledgeable and helpful! Give her 5 stars and a big shout out. Thanks Carina!

Horrible service Carla the so called manager extremely rude in every way would not recommend that store at all

Carina and Carla are both wonderful! If you need help, this is the place to go. Ask for either of them, you wont be disappointed.

Turned away and were told to sit in our vehicle but then when it was our turn to go in and be helped we were inside and then someone else came in and the person that was helping us stopped and started helping her. Didnt tell her she had to wait like we did and then he just ignored us so we left and will not go back.

Amber was as big help. She was courteous and very sweet. Helped my sons set up their phones and even attached the screen protectors for them.I always go to this TMobile store on Spencer at East Blvd in La Porte TX. They are very knowledgeable and helpful

Good service and no waiting.

Carla was very helpful and very knowledgeable about the iPhone and problem I was having...👍

I love this location. It was sparkly clean and everyone is super nice and informative. I will go to this location only for now on!

Carina was super helpful she made my visit super pleasant.

Visit was nice and carina was really helpful transferring my information.

Go in to get a replacement item for something thats under warranty. They dont have it in stock. Stand there for 15 minutes watching them try and order it. Two tablets and two laptops later theyre still unable to get the system to work.**UPDATE**10 months later I come in to get a replacement item for something that is under warranty. They dont have it in stock. They ask me to wait outside theyre at capacity but an officer pulls up and walks right in 2 minutes later. 10 minutes later once the place clears out they ask me what I need. Surprise! Surprise! The first tablet isnt connecting. Well go get another one They bring another tablet....oh were sorry sir this has actually been happening all day. We cant order you anything. Have a nice day. This place is an absolute joke. Ive been with T-mobile for the better half of 16 years. This location alone has made me want to leave for literally any other provider more than once.

Carina is AMAZING!!!!!! Really knows her stuff and is superrrrrrrrr helpful

Great Place. Carina went over and above to get me hooked up.

BAD customer service! Wouldnt just let me buy a phone out right, tried to ID my father before we were even going to buy anything. Completely rude! Wouldnt recommend going there even though I use Tmobile

Got a new phone screen protector. Nice people

Just wanted to say that Miss Vanessa O really made my day with her professional help as a T mobile employee. T mobile needs more employees just like her in helping customers, especially in these times.Thank you Miss Vanessa O

The representatives there were really helpful.

Was disappointed the only iPhones they had in stock was the iPhone 11 or 11 pro max... I was shopping for the XR or the SE 2020.. so I didnt purchase anything. Will try another location tomor

I was kind of Hesitant to go anywhere because of covid but this T-Mobile feels so safe and clean they follow the guidelines . So wear your mask and keep your distance and you’ll be good .

Stop by T mobile over the weekend to find out information about a cellphone warranty.I talked to Christian, who was able to help me out with my questions, unfortunately I did not heard any good news. A few minutes after I left, Christian called me to let me know that he was looking more into my questions and he got some good news and if I could come back to the store. Im very glad I did, he was not just able to help me out with the warranty but he was able to drop my monthly cellphone bill.Thank you Christian!

The young woman here was very, very nice. She kept trying to sell me a more expensive plan on some far off claim of value. Im not an idiot. Otherwise, she was a kind young woman doing her job. I vouch for the integrity of this establishment on the level I put every other T-Mobile establishment. Decent, clean, respectful staff.

Love this T-Mobile !! The energy is great and everyone is very knowledgeable! Definitely recommend.

Horrible customer service, the guy (which is a key holder) did not want to help me with a known issue with my Note 5. He said they would charge 150 for a replacement (just wanted us to upgrade) wouldnt call a manager or refer to documents to resolve my problem, just pawned it off to the manager and said he would be in tomorrow. Called customer service and talked to a supervisor because I knew I was in the right and she looked up the document and found it right away! I worked for T-Mobile for a few years so I know my stuff. Needless to say I will be going back tomorrow and talking to the Manager and getting this resolved no thanks to the employees working there! If you are going to have keys to a store or even working there that means your supposed to be responsible for helping your customers to the best of your abilities. Sadly they just wanted the upgrade.

Great!

I was lied to 4 times by these people. ( Gerardo, Adam-manager, and Bobby). I wanted to buy a hot spot. They told me to save money I could do a soft credit check.- LIE it was a hard check. They told me the check would be good for 10 days - LIE. They told me to come back in 3 days and pay because of time constraints and he didnt have a hotspot device. Here I am (3 days later) and there is no WiFi hotspot device here- LIED to again and they are telling me I have to do a credit check again 3 days later. They said they were working today- LIE . I am here and they are not. I have zero tolerance for immoral unethical behavior. There was not one thing said in truthfulness to me. Very unhappy. This is why I do not give them any information and have stuck with a pre-paid account. I will continue to buy the minimum from them and not trust them. BEWARE and BE SMART.

Closed on Saturday No idea when they open

Awesome Employees! The guys there are always happy 😄 they really got to know me, my store forever

They are nice, knew what they were doing and didnt push stuff too hard.

Much more helpful people than the other one in Deer Park. Apparently this one is corporate owned and the DP one is third party.

Great customer service !

All the staff is always friendly and willing to help out however they can.

Verry nice people

Awesome customer service!!

1 particular sales associate is very clueless of what her job description is.. steadily asking inappropriate question to me and my husband..made me feel so uncomfortable that I had to step away. She definitely crossed the line and steadily pushing her personal cell to him. Very ugly and disrespectful.

I went in for an upgrade and chose the iPhone 6s 64gb in rose gold. Everything went smoothly until I realized the salesman, who is also a manager, had given me the 16gb. He was getting ready to transfer data from my old phone to the new one. Knowing I was in a hurry, he told me to go ahead and take the 16gb for now bc they did not have any 64gb in stock. He said he would find one for me and have it brought to the store. Its been almost a month, Ive gone by the store any chance I get but I can never catch him bc of his hours and my schedule. Ive called and left several messages for him and another manager but have yet to receive one call back. I do not want to be stuck with this phone that I did not ask for, especially for how much Im paying. For that much money I am going to get exactly what I want. Hopefully after this review I will be able to get into contact with someone and get this resolved.

Excellent service and great prices

I called 8 minutes before the store closed just to ask if they had a particular phone in stock. The sales guy said, Let me go see. Never came back to the phone. Rude! I waited on hold until 3 minutes after they closed. They dont care about customers.

Useless

Excellent service ⭐⭐⭐⭐⭐

Friendly sales staff.

Gerry and crew will save you a ton of money!!!!!!!!

Friendly and patient staff.

Just not the place for me

Get staff

This store give out bad information, give misleading offers, and then improperly discount your accounts.

I really liked this store, Carla helped me and is very kind.

Carina helped me connect everything she was very kind.

Service is exceptional !! They always help and everyone is very nice

Carla is very intelligent and kind.