Our Cube Smart customer service representative Aaron, was more than helpful. He explained cleary products and services sold at this location. He really was knowledgeable in knowing the difference between the different storage units available and the prices. When asked if he would show my brother and i the different units available, Aaron without a doubt and very gladly showed us the different units available. I recommend this Cube Smart to anyone who is looking to move and need storage.

Easy process from the beginning to the end. Aaron was very helpful in answering our questions. The units are nice and secure. Well worth the few months we had to store our things while moving.

Being in the military I have had my fair share of experience with storage units. This is by the cleanest and most helpful staff I have dealt with. I moved Into two storages and about half way through packing I realized the smaller unit would not work, they allowed me to transfer to another larger unit with ease. Aaron was super helpful.

The staff were exceptionally friendly and professional. Guided us through each part of what we needed and felt confident that the facility is highly secured and clean. An added convenience of having everything needed for moving and storage on hand as well! Definitely recommend this business! Shout out to Aaron for helping our family and moving needs on short notice and on a Holiday, thank you!

Great customer service employees at the facility (6155 Balustrade BLVD SE, Lacey, WA). They were always super helpful and very polite, much better than the phone support.

Aaron McKenzie has the best customer service skills! 😊👌🏽

Great customer service from Aaron. He was informative. I will recommend your location to my friends.

I had a wonderful experience with Aaron from Cubesmart. Always answered my question. Very friendly. I would for sure recommend my family and friends to this company.

Top notch clean facility. I would definitely recommend storing here. Aaron, the site manager worked with me to ensure I had the perfect unit to fit my needs. He spent extra time walking me through all the options he had so I could see them in person before I rented.

Super clean and secure facility. Aaron was very helpful and knowledgeable. Definitely recommend!

The place is always clean the employees are helpful with whatever you need.

Phenomenal facility. Very clean and neat with knowledgeable and hospitable employee. Aaron was extremely helpful and advised very efficiently as to what size unit would make more sense. Keep up the good work.

I was only in my unit for a month to help in my move, CubeSmart was the best decision I made. As I was moving out, no more than 10 minutes Aaron called me concerned because I had no lock and the unit was empty. Never been anywhere that is always checking to ensure everything is good with the units.

Always clean, bathroom available and all the staff is super friendly and professional

The location of this storage facilty is really convenient and close to my house. It is a new facility and very clean and secure. I originally got the storage to store belongings to stage my house for selling while waiting for my new home to finish getting built. That was about 2 years ago. They have raised the prices about 3 times since. Working on emptying it out.

Excellent storage & friendly staff. This place is immaculate!

This storage facility has the best employees who go out of their way to help you out when in need! Both Victoria and Aaron are fantastic reps and talk to you with respect and dignity!! I highly recommend this location and business! I was in a pinch to find a unit in a timely fashion, Aaron totally made this happen within a few hours. Victoria has wonderful customer service and is just so polite! Great place, and I highly recommend! Thanks guys!!!

What a great Storage Facility!!! The site grounds are immaculate and the units were clean!Aaron, in the office is so helpful and if I am in need of a storage facility, it will be Cubesmart!Thank you again for excellent customer service!

Super clean facility and Aaron was a rock star, as I was cleaning my unit out he was disinfecting all commonly touched surfaces and made sure he was available if I needed anything, keeping us all just a little bit safer. Cancelling was super easy and stress free.

Very convenient and easy to get a unit. Aaron was super helpful with showing me around and getting me the discount I was eligible for! Id use them again.

Aaron at the office was super helpful!

Great costumer service from Aaron!

Can’t say enough good things about this place! The staff is AMAZING! Aaron went above and beyond to help us on our military move out. Highly recommend this place.

The cleanest, nicest, climate controlled storage facility in Thurston County. The staff are so helpful and friendly, the prices competitive and such easy accessibility in and out. Ive seen so many options and these new units are prefect for providing a place for your valuables.

We couldn’t be more satisfied. It was a simple process in creating an account, gaining access and moving in. Thanks for the great service!

Great experience getting the right unit size in a short notice. Clean storages and awesome staff.

Always good interactions and friendly staff.

I picked this facility because wanted a climate controlled unit to protect our furniture. I was not disappointed. The units are clean and dry. The personnel are very helpful. I highly recommend Cubesmart in Lacey!

This place is awesome with the best employees. Theyre always so helpful and kind. Thank you Marcy and Aaron for everything!! If I ever need a storage unit again I will happily come back to this Cubesmart!! 💕

Been through a plethora of moves and storage facilities in my 50+ years of life on this wonderful planet, both with the military and state service. What sets this company and facility apart, was the professional and courteous treatment that was shown to me as a new customer. In particular, at the Lacey CubeSmart, I would personally like to point out a young man, named Arron. He went above and beyond in answering all my questions, and went out of his way to help my elderly father who accompanied me on the first visit. Also seems he has a vested interest in the well being of the company he works for. Perhaps Arron could move up into management, seems to me hes ready and eager. Thanks again Arron, and thanks CubeSmart for hiring employees like him.

Great service, knowledgeable staff. Marcy and Victoria were extremely helpful, great experience.

I always appreciate when I come in and the front desk associate Aaron helps me out all the time! One of the most helpful people and he’s been there several times when I forgot my code or forgot to pay my bill! He even was super nice when I had a mental breakdown in the parking lot lol.

I want to give a huge shout out to Victoria! She was so friendly and helpful. Explained everything to me so well! She was so organized and to the point about everything!

CubeSmart staff are friendly and helpful. The facility is clean, in awesome shape, and secure. We’ve been customers since this location’s grand opening a year ago, and we’re glad we chose them for our storage needs. Love the heated units and high walls, highly recommend.

The facility was clean, secure, and temp controlled. I used storage to sell one home and move into a new one, and there was no musky odor like if gotten with non temp controlled companies in the past. Your contactless practices worked flawlessly.

Marcy was awesome and was very helpful with the simple process of getting a unit for me !! That customer service is what makes me come back .

I have had a cube before when they first opened and I loved there Customer service. I didn’t stay long because I wasn’t in need of one anymore.I came back in need of a cube again and I just loved the customer service Marcy gave to my family. I had kids just all over the place but she stayed professional and very loving to my children. She was very friendly. She even got me a cube that was the perfect size and great location just what I wanted. Thank you Marcy you really helped me out.

I talked to Victoria at the Lacey location and she was so sweet! I think she’s from the south because she had the cutest accent. She was very helpful and answered all my questions. :)

An absolutely great storage facility. Wonderful, kind, helpful staff, clean secure facility. Highly recommend.

This is hands down the best storage place I have ever used. Being from a military background Ive used lots of different storage units but have never been as impressed by any of them as I am by Cube Smart. From start to finish Tyler was awesome! The units are clean and very nice. High ceilings and I was able to reserve right online which I loved. Once I got there the one I originally picked out was big enough no problem they put me in a size bigger with not much more cost wise. You get way more storage for you money than anywhere else. You get insurance and can even do auto pay! The prices are amazing and the staff couldnt be more helpful! Five stars is not enough this place is just that good! They treat their customers with such great customer service that I dont ever want to go to another storage facility. Could not ask for better! They go above and beyond just to help their customers. Thank you Cube Smart you guys are amazing!! Thanks Tyler for helping me today and just being so awesome! A++++++

The office staff was great, Our unit was big easy to get to secure and clean. I love that there is access to a bathroom in a secure place!

Nice place with really nice employees and the gates are open till 10pm. The locks cant be bypassed easily so the security is better than most .Kindof costly but I think most places are now a days

Victoria and Marcy are excellent. They are friendly, knowledgeable, and efficient. The facility is immaculate. They truly worked hard to solve my storage issues and made me very glad I had chosen their CubeSmart location. This is the place to go.

Just emptied my unit to close my account, Aaron was amazing help from start to finish. I had been there all day and he made sure I had everything I needed, from furniture dollys to ice cold water. During my time there he had made multiple trips around the facility to make sure everything was secure... he ask me multiple times if I needed anything and let me know where to find him if I needed anything else. He was constantly walking around sanitizing commonly touched surfaces to minimize the spread of covid. At the end of the day he explained to me how my final bill was going to work, and I really felt like he cared for me and wished me the best on my move. Thank you cube smart for taking the time to hire professionals who take their time with me

Victoria had me laughing the entire time yesterday. I enjoyed the entire process. It was super quick and her accent was a bonus! Facility is new and clean. Would recommend to everyone.

Best storage area in the region... very clean.

The team! Excellent, professional, knowledgeable, transparent, kind, welcoming and of integrity. Facility was clean and well kept. Great quality.

Office staff was always helpful

I’ve enjoyed our stay so far, the host Arron is great! We access the unit daily for business and Arron is always kind and attentive to our needs ! Even brought us waters, thank you ! Definitely recommend this place for your storage needs, it’s safe and clean !

Reserved a unit online. Went in to change the size I reserved, the General Manager Marcy was so helpful and friendly. Great customer service! The units are very clean, and great ceiling height. I also liked that they have all you need for moving in the office. Would highly recommend!

Seemed like a sweet deal when I found it online. That said the location is constantly super noisy with all of the back and forth train traffic, the parking situation is awkward at best & the manager feels like the appropriate way to handle one customers security concerns include interrogating other customers & tossing around insulting implied biases like a game of telephone through her employees.

Nice new storage facility.

I have rented in several different storage places in my lifetime and this is honestly the best experience Ive ever had renting a space. From the time I received a call to confirm my interest, the young lady I spoke to was honest, quick and very patient, I know I can get away with the questions sometimes because I am overly cautious. I want to especially thank the General Manager Marcy for taking the time to show me 10 different units to make sure I got the right size I was looking for. I was looking for something for about a month or more from now and I got such great service, I left there renting a unit. Marcy, thank you for recommending those damp rids, I can see and smell the difference already in my library and closet. I wish I could give you 1000 stars because you are one of a kind. I hope your bosses realize how much of an asset you are to this company. ************* many more stars for the cleanliness of the facility and superior customer service. I would recommend CubeSmart with my eyes close.

We needed a unit for a short time best decision was going here the young lady in the front office is great to deal with Cudos

This is a great place to store your belongings. Very clean and secure. The staff was so friendly and made sure I knew everything about accessing my unit before I left. Cant recommend this CubeSmart enough.

Aaron was awesome in handling my situation. Communicated clearly and professionally and friendly. Thanks Aaron

This place is very nice, clean, secure, Aaron was awesome ! Friendly, polite, and went out of his way to not only show me my unit but which door to use and which gate !!

Easy to set up. Great access hours. Clean & spacious.

Ease of use. The 2 women (Marcy & Victoria) at the facility were a pleasure to do business with. Their customer service was outstanding.

By far the most helpful and friendly employees Ive met while dealing with multiple storage facilities. Twice the employees have gone above and beyond to help me out and made moving my items into my unit a much easier process.Marcy, in particular, saved the day for me and I cant thank her enough. Ive been so happy with my experience that I recommended Cubesmart to a friend and he reserved a unit through their online reservation system and was impressed by the follow up they do and is happy his belongings will be stored there.

Marcy and Ashley are awesome! So helpful and enthusiastic. They really show pride in the facility. Its clean and well maintained. The rates are reasonable and I trust my belongings are secured. I would recommend this facilty to anyone.

Really nice place, clean, modern, secure, great staff. Aaron is on top of things and always friendly and professional.

The employees here are great. Natalie was amazingly helpful, it was a fast and easy process with wonderful customer service. She was bright and cheerful while telling us all about the storage units, rates and insurance. She moved us to a unit close to the door for easier access, that is clean and completely perfect for us. Overall it was a fantastic experience and we are so happy that we chose CubeSmart to store our family belongings!!

What a great facility! Easily accessible, really clean, super friendly staff. Marcy and Ashley are really efficient and will make sure you get exactly what you are looking for. Great place to store your good.

I love my girl Marcy she is always there with a smile. She helps me with more then just a storage space. She cares about the customer too. You need to keep her and get more people just like her.

The facility is well manicured and highly secure. Miss Natalie was amazing! She walked us through the whole process and answered all of our questions. This facility is reasonably priced in comparison to the competitors. We highly recommend this facility to everyone who needs storage needs.

Amazing friendly and helpful customer service from the 2 front office employees. As a former business owner I understand the importance of great customer service. Who ever the owners are, you are very fortunate to have Marcy and Ashley as your customer interface. Very Pleased.

I made my reservation for a storage unit at CubeSmart self storage in Lacey, WA. I received a call from manager Marcy confirming my start date and briefly explaining the process for checking in, etc. On my start up day I was met by a very personable and helpful Marcy who efficiently signed me up and showed me how things worked. The location is convenient to this area and the units seem secure with easy access. Everything went very smooth with moving in my household items. I definitely think that Marcy and Ashley helped to make my first experience with self-storage less stressful than it might have been.

CubeSmart is amazing! Their staff was friendly and helpful. We got a unit for $80 less a month than our old unit and believe me, CubeSmart was a huge upgrade in a facility. Check them out!

Very clean and efficient storage place, the entire process fro start to finish went very smoothly. Would recommend this place to everyone I know. If you have high expectations, rent from CubeSmart.

Marcy and Victoria are awesome! Got me moved in quickly and smoothly! No problems at all! Recommend everyone come here!!!

The manager which is who assisted me was very friendly. The building is nice, new, clean and feels inviting. She offered me refreshments and was very professional the entire visit. Building is nice. Units are nice and clean. Overall great experience so far!

Very impressed!!! Excellent customer service, very clean and so glad they exist. Marcy the manager is fantastic and Ashley too. Whether short or long term, wouldnt go anywhere else. Never dreamed a storage facility could be so nice! Thanks 😊

Great staff and clean storage units.

My experience has been wonderful all due to one outstanding Manager at the Lacey branch, Marcy. Her professional, helpful and caring attitude is the reason why my family continues to rent storage units from Cubesmart. Thank you Marcy!

Clean and convenient facility. The staff is awesome and answered all our questions when initially signing up. The packing materials is cheaper than big box store so that certainly saved an extra trip.

The customer service was very easy and met all of my questions. I was able to choose between several units. The usual issues with other storage sites were not a problem. I recommend the CubeSmart to others. Check it out.

Ease of access and the manager, Marci.

5 stars ⭐️ to these hard working gals. Marcy and Barbie were very professional and courteous! Not an easy task when dealing with me. Lol Marcy was very helpful in showing me all the different size units so I could make the correct choice. Barbie was informative about the lease and insurance options and got me in and out so I could get back to my busy day. Thanks again for your help and I look forward to seeing you guys again.

Clean storage place, secure, I love the wide isles, had a big box truck and had no problems maneuvering around and I was able to park right in in front of my unit to unload. Great candy too, lol. Thanks for the cold water ladies.

Great Facility, Great Service, Great for last minute storage storage rental. Thanks to the manager Marcy being so helpful, I was in a crunch and she helped me get a unit in under 10 minutes. I highly recommend this place.

Aaron was very helpful and great problem solver. We will rent again in the future.

Tyler helped me yesterday and he was extremely sympathetic to the situation I was in after just losing my father, and having to move into my parents home to help her pay off the house. Not only was he quick, he was blunt and gave me options. Exactly what I needed. This guy should be promoted!! Keep it up Tyler.

Marcy and the crew at Cubesmart are wonderful - super kind and always happy to help. Great place to store your stuff!!

First time with this company and by far, Amazing customer service! All smiles from Marcy as she explain in details how CubeSmart Self Storage works and had every answers to my questions. This storage place is well clean and organize. I will definitely recommend. CubeSmart storage to family and friends. Thank you Marcy for your help and making me feel welcome and happy I made this call to stored my belongings.. I left there feeling like family.. ❤

We had just returned from vacation and had to start packing for a move to a new home. We showed up literally 1-min before the office was to close on a Sunday. Tyler still welcomed us in and took complete care of us. He was extremely knowledgable, personable and friendly. He didnt rush us and answered all of our questions. He really made us feel welocmed. We will for sure utilize your company and recommend your storage units to our many military friends in the area.THANK YOU FOR THE EXCELLENT CUSTOMER SERVICE!

Really nice staff & they made the process super fast and easy last weekend knowing that I had somewhere to be within 30 minutes. The units are new & clean and theres ample turnaround space in the laneways - which will be a real bonus for people with large vehicles or moving trucks. Rates are in line with the market, and easy payment options. Definitely recommend!!

Marcy is amazing!!! I dont usually review places so Im not a pro at this. This is a very nice storage place. I rented a few years ago from another company and my unit was broken into after the 2nd month and my grandmothers heirlooms can never be replaced, so lets say I have not had the best experience with storage. Not only do they have a bathroom here, its actually super clean. Wonderful experience through and through. HIGHLY RECOMMEND.

Marcy and Tyler were a joy to work with at the #5158 Cubesmart Wa Lacey Balustrade Blvd location. They went above and beyond to help me acquire the perfect fit storage unit for my needs. Theyre both very friendly, welcoming and knowledgeable in their positions. The facility is kept clean, warm and inviting. I would highly recommend this location to anyone.

Quick, thorough and professional. Very clean facility, as well. Thanks

Thursday Ashley twice helped me add an extra storage unit to my account. Her customer service were flawless, and it was refreshing to experience the commitment she had in performing her job. And, on the following day ( Friday), Samatha helped me yet again upgrade to a large unit (yes I have loads of stuff). These two young ladies are a valued part of the Lacey, WA CubeSmart and it should be noticed.

This is my first time renting from Cube Smart and I have to say, they are EXCEPTIONAL! The GM there recommended this ForeArm Forklift thingy to me and my mom, being a skeptic she did not believe it would do what she said. We bought it anyways and was fully intending to bring it back after we tried it. OHHMG, best invention EVER, me and my 16 year old brother was able to move most of the big stuff out of the house using this thing. My dad says hes keeping it after we move from the storage. I would highly recommend this place for storage, we will definitely be using them again. This place is clean, friendly and all climate controlled. Thank you Cube Smart Team.

I have never used storage before but life changes drastically and we needed to find one ASAP and haul our furniture since we moved to Lacey from Seattle. The experience was smooth and stress free! I reserved our storage online in less than 5 minutes and Marcy called me to confirm my reservation and provided all the necessary details.The next day, I called as a courtesy to make sure my reservation was still confirmed and if I needed anything else on my end to prevent any delays. Tyler confirmed my reservation and said I had nothing to worry about. We finally arrived and the experience was superb. My kids were with me and they were so patient throughout the process. Tyler showed me around the facility and checked out my storage unit. It was raining and he was so kind to hold an umbrella for me even if I didnt need it. We went back to the office, I provided my license, proof of insurance, and I signed disclosures, finally BOOM, transaction completed. In less than 10 minutes.*We had a drive-up access unit so it was super easy to unload. The unit was clean and spacious. The other units are on ground level but youll have to access them remotely inside the building. There is a dolly by each of the access doors, so helpful during the unloading process.Oh yea, had to buy a special kind of lock to be used for the storage unit, which was $11.99 not including tax. I have never seen a lock like it, its a bit confusing but Tyler and Marcy made sure I knew how it worked. Lol.Overall experience was GOLDEN! Thanks guys!

Best customer service ever! More companies should take note. Marcy, the general manager, was extremely professional and courteous. A definite recommend.

Great staff! Very helpful and knowledgeable about all my questions. Storage unit should offer plenty of room for my needs.

I just got my storage unit in Lacey. Chris was a great help. He went above and beyond to make sure my husband and I had the perfect unit. Thank you Chris once again.

The staff was very friendly and helpful. She got me in and taking care of right away. The facility is very clean and everything is professional 😁 highly recommend

Great staff, good prices, very convenient

My crew and I went there to load a storage unit for some customers, and Aarron helped tremendously, made sure everyone was taken care of . Highly recommend for any of your storage needs !

This is the place to store your things people! First, we showed up 5 min after closing, poor Marcy was about to lock the door when we pulled up. I quickly asked if there was anyway we could get a storage space tonight, we drove from far and got stuck in traffic. Anyways, Marcy, amazing young lady welcomed me and my husband in, offered us water and showed us some units, we never felt rushed the whole time. We ended up renting a big outside unit. The customer service of this CubeSmart is out of this world, my husband later commented on the fact that she open the door for us and shook our hands lol, he says, hes never gotten service like that before from a storage place. She stayed way past her closing time to help us and was smiling the entire time while doing it. To the owner of this facility, you lucked out when you hired such an amazing customer service oriented personality for your business.AHHHMMMAAAAZZZZINNNNGGG SERVICE!