HORRIBLE EXPERIENCE!!I placed an order for delivery. The recipient was home. However, they stated the item couldn’t be delivered and the delivery attempt was unsuccessful. I called to see why the contact number wasn’t called if they had problems with the delivery and was told “I’m not sure”. (What’s the point of putting a contact number if you’re not going to call)The representative didn’t even seem to care so I had to go pick up the item and deliver it myself. Don’t spend your money here!! I will be calling the headquarters to file a complaint.

Place a order for my wife birthday. Spent $146.55. Did not get what I ordered. No Brownies No Card and No Gourmet nuts...What a rip off.... DO NOT BUY ANYTHING FROM THIS BUSINESS, youll be very disappointed......

Their arrangements are rather expensive for the quality of the product. I believe the fruit could be more fresh and presentable then how they do it. Also, they are not very accommodating. I called three times to ask about my delivery and was told all 3 times the driver was on his way. When I called back upset because my arrangement still wasn’t delivered, her response was “we can’t guarantee a delivery time. As I mentioned I called 3 times to confirm delivery by 1230 and she told me every time yes it will be there by 1230. My arrangement didn’t show up until almost 3 pm. Very agitated.

Order process was wonderful. Delivery not so much. My parents was unaware who sent the arrangement as the card was missing. And

Ordered an item over a week ago for delivery. Checked that day for delivery status and was told that they could not guarantee before 5. I explained it was at her workplace and they closed at 5 pm. Told me again they could not guarantee before 5. I find that very unsatisfactory and piss poor service of I dont care. I cancelled my order and will never patronize the place again. Customer service is terrible.

I scheduled a delivery in advance and at the last minute found out the recipient was not going to be at the scheduled location. I called the store and they graciously allowed me to reroute the delivery to another location. Their customer service was top notch and I greatly appreciate that they were willing to adjust the delivery location for me. The items also turned out great!

If you want a really good smoothie, get the mango, pineapple, banana, and add strawberries. Its really good.... and if you can make sure its Dorothy makes it. Lol

Awful careless customer service, incomplete order, and only oops we give you the missing order back, running already the moment

Never had these until my daughter ordered from out of state and they look so good cant wait to get home

Best fruit in town. All the new items edible arrangements offer is awesome. Thank you for a great experience everytime.

Great way to meet the wife happy on Mothers Day thank you for having stuff available

The manager here is the best. He takes customer service to new level and I will gladly shop here more in the future!

I have never have any issues with them! They really do go above and beyond! Thank you!

The lakeland store has very poor service and a small selection of the edible line of products.There staff that took order assured me of morning delivery, at 12:30 was not even off the shelf. Very over priced for the service. I order from edible arrangement all around the usa and LAKELAND Florida is a very poor excuse of the franchise

The Best Place To Go For A Gift

I just ordered fruit and flowers arrangement and I am very disappointed. I can understand that flowers and boxes may vary but I spent a good price for something I thought that looks beautiful. But what my mother in law got for her birthday from edible arrangements in Lakeland Florida is very unacceptable. The flowers look cheap and chocolate dipped fruits doesn’t even look the same as what I saw in the picture. If I want a cheap looking fruit and flowers I could of went somewhere else that’s very affordable. Please take someone’s order seriously, I felt like what my mother in law got is a joke!! Never again I will order from this company!!

Very nice staff. Very helpful. Loved the arrangement.

I received an edible arrangement as a Christmas gift from a friend. It was so fresh, beautiful and delicious that I sent one to my sister for her birthday a few days later. I will use them again. It is a little pricey and the delivery fee is higher than I would like but other than that Im very satisfied.

Thank you for the great birthday arraignment

Let me sum this up...ordered over a week ago to my mother in-law.They sent a confirmation email same day saying it was delivered.Found out it never arrived as they were too busy.Refused a refund. Only Offered to send more strawberries the next day.Refused to let me speak to the manager or regional office.When I called customer service they responded:we had too many orders come in before Valentine’s Day and we couldn’t turn away orders. therefore, they accepted all orders and decided not to call any customers that they could fulfill. Had I not called my mother in law, I would have never know it didn’t arrive.I wish I would have read Lakeland’s reviews prior to ordering, I would never had ordered here.

I was supposed to get a delivery for mothers day, but was at work until they closed. My son was home and never heard the door or doorbell. We have four dogs and they didnt bark either. They said to call after 9 am today(Monday). Called at 11am and asked I if I could come pick it up it. The lady said they would send it back out for delivery. 2:00 still not here called again to see if I could just pick it up. She said its out for delivery and should be here in an hour or two. Never delivered! Called again at 6:30 and theyre closed. The son who sent this is in the Navy and out at sea and cant call. It would have been nice to at least get the gift he wanted me to have.

Awesome I got my nanny an arrangement last minute on the 6th right before they closed and that girl helped me out so much. My nanny turned 78 and she loved every bit of that. Thank you again edible arrangement worker for helping me in such a last minute rush.

We got some chocolate covered pineapple for a friends birthday and they were terrible. Pineapple was sour and just was not good. First time ordering and was not impressed. 😏

Terrible and dirty-save your time and money. Paid $20 extra for Valentines Day delivery that was never delivered. I tried to call to see what happened, couldn’t get through to the store or corporate. Went in person to get my refund. Store smelt like rotten fruit, guy came from back with no gloves and dirty hands. Passed me off to two different people who couldn’t care less, barely got an apology, just a “you know days like this are busy.” With no offer it make it right. I understand there’s new management and I can tell the difference, never had this problem before. Advice to customers- go somewhere else. Advise to edible arrangements-don’t accept more orders than you can handle, staff appropriately for holidays, clean up for food safey, and provide much much better service.

Order a valentine box. I never got it and when I called they were rude about it. Here it is the next day and still nothing nor have I gotten my money back

Purchased last year for Valentine’s Day all strawberry was great. This year very disappointing. Ordered the small apple strawberry and bananas. The bananas were nasty and brown. So from my experience stay away from them bananas. I said it before very disappointing

Very helpful 🙂

I have used them many time always great service and always delivered on time

Love their fruit smoothies, fruit baskets are always fun to deliver for a delicious surprise. Individual chocolate covered strawberries, bananas, or apples, up front in store are a fun midday snack or late afternoon treats. Im glad we have them so close to home.

The customer service there is absolutely amazing. The girls there are so kind and helpful. And always great you with a smile.

Ive never been here this just keeps popping up. Internet is gonna get me in trouble with my wife. I make all my own arrangements so i know what she loves❤ but she gonna think im getting these for other women. Ive heard great things yall keep up the good work and remember you havent seen me!

Expensive but pretty. One with a few minutes and couple of flowers could do this easily. Save $100

I ordered an Edible Arrangement online at 9:00 AM to be delivered less than 7 miles away. I thought it would arrive in the morning so that people at the place of business could snack on it all day. This was my first time ordering, and I assumed it was as speedy as takeout delivery. Boy was I wrong! The arrangement was delivered around 3:00 PM, six hours after I ordered it and one hour before the business closed for the day. I had checked online tracking throughout the day, and because it never indicated delivery, I called the store to check on it. At 2:45 PM, they told me the driver was 25 minutes away, so I asked them to cancel the order and refund my payment. The associate I spoke with said she was not authorized to do that and her manager was not on duty. She said her manager would call me shortly, but he/she never did. I learned the arrangement was delivered when the person it was for texted me a thank you. This sweet treat has left a bad taste in my mouth. I will think twice before spending $75 dollars on a delayed Edible Arrangements delivery again.

Beautiful arrangement, but after spending 87$ and picking up and delivering to North side our beautiful niece was about to enjoy just to find a bug crawling on her much coveted fruit🙄. Needless to say she was disappointed and her bday was a flop. No cake and now no beautiful arrange fruit.

I was called in by them to submit a job application and discuss the job postion. I drove from Plantcity to Lakeland and also paid a babysitter to watch my child.I called and they told me theyd call me if I was put on the schedule a couple of days ago but they never called me so I called back yesterday and they wouldnt let me speak to the boss just repeating the same thing to me that theyd call me yesterday if I was put on the schedule but of course I wasnt called and Im disappointed! I tried really hard for this and still got no where. Waste of my time! Thanks

Great ladies who work there.. Always helpful, and the arrangements are spectacular

Placed a same.day order and it arrived on time and presentation and taste was on point!

Thanks for delivering on time to my son in Lakeland. He goes to southeastern university and I thought i would make his finals week more bearable. It arrived cold and on time. I also delivered to his counselor and again...no issues! Thank u from the bottom of my heart. U made these two men feel very special! God bless u and your business.

Order was wrong and sent over a day lateI was told it would be sent with first delivery the next day and it arrived after 5pm the next day. Disappointed may order instore in the future but doubtful

My husband bought me my very 1st edible arrangement for my birthday. Ive never had one Ive always been so excited to get one. Well lets just say Ive still never had one. My husband informed them that I dont like chocolate and the person persuaded him to still get it because its not like regular chocolate who says that? Chocolate is not good to me regardless. And the fruit was half rotten. The entire thing went in the trash. Total disappointment.

They completed my task very fast and delivered a very good arrangement to my mom for her birthday even though i ordered at the last minute the still completed the order and got it to her in a decent time of the day! Very happy with this place!

Fruit is great and now they have the berry break bogo deal! Everything is always fresh and their smoothies are amazing.

Always excellent service. The staff is extremely friendly and efficient, the product always fresh and delicious.

Nice place havent had the chance to order but most definitely will.

Not very happy. My husband was stuck at church this morning when the attempt of the delivery was made. I was told by the driver he would not be able to make it today but could tomorrow. I advised that was not an option because today was my husbands birthday. He advised to call the store and see if someone else could deliver and to speak to Liz. I called and she said she couldnt give me a time but he would have to make more deliveries but it would be between 4-6pm. I advised I understood she couldnt give me a time but we had dinner plans and would be leaving between 615 and 630 this evening. She said she can try or I can pick it up in the store. I said I would have to pick it up in the store and they can just refund the delivery. She said they wont do that because they attempted and no one was home. I guess the person has to stay at the location all day without leaving in order to receive the gift...no surprises. Very disappointed.

They have changed the strawberry used to be huge now they are normal

Great products and the deliveries were prompt.

Chrissy was phenominal! Beyond helpful! Thanks for all the assistance.

Worst customer service, fruit was not fresh and almost dried out. Order wasn’t on time so missed the opportunity. Would not recommend.

If I could give a 0 at this store I would!! Horrible service try to make do something special for my mom!! And they ruined it!! Delivery not on the day that I pay for it! Delivery took it the next day around 4pm and the strawberry was frozen and green and supeeeeeeeeeer tiny!! Please don’t buy from this store!!!! Bad quality

A beautiful arrangement of fresh and tasty fruit. Perfectly arranged.

My wife loves when she gets some of this.

Fresh fruit and friendly staff!

Awesome! Awesome! Awesome! I love this place. Very helpful, accommodating & beautiful selections.

Overly Expensive and appearance of arrangements are not what you see in photos .Does not live up to what they charge by way of what is recieved .

The pineapple dipped in chocolate is to die for!

Did not deliver on there behalf and will not refund you either, horrible experience!

Im about to use this service! And, Im sure Ill have a better experience than the loosers, church going folk included, who post terrible reviews! Get over yourself people!Update! Yeppers, folks who post negative reviews on a business basically suck! These folks did an amazing job! Get a life loosers, because the universe really doesnt give a rats ass about your complaints!

Horrible service they have rats and mice and horrible food would never refer to a buddy

I ordered a Valentines Day bouquet and the chocolate covered fruit seems to have been premade a couple days in advance. The pineapple has dark spots and strawberries seem to be rotting. Ive been calling for over 30 min and get a busy line. Not happy at all and will not be reordering ever again

I called to see where my order that i had purchased for a coworker was they said it wouldnt be here till this afternoon i walk back in to the office and its now there and then they completely changed the message i had in the card not only did they shorten it the misspelled half of the words a i had even ordered it online and typed the message out myself and yes i did go back and check to make sure i didnt miss spell it and my confirmation email had it the way i did but the actual card did not. I will never be useing them again

Ordered an arrangement for a teacher. Called before time and specified that it was for a teacher. The girl assured me that itd be delivered by 3pm. Never happened, I called and they said that they didnt know it was a school and just offered a refund. The delivery meant more than the money to me. Very disappointed with their customer service.

This place is sinfully delicious!!!😍

Excellent products. They do everything they can to please their customers.

Crappy location. Save your money...poor delivery and they charge you and never del your order!

Place a order to be delivered by noontime, call them 1hr late was told they didn’t notice I ask to delivered by 12. Waist off money and time

I love the smoothies!

Very friendly and helpful.

1st visit wasnt impressed

This has been the third time I received chocolate covered strawberries and they are somewhat soft and if you don’t eat them the same day the next day they are all soggy and rotted.

Get well...

Just not as good as they used to be

They charge so much for delivery fees & it take them forever to deliver !!

Always good.

Great as always.

I placed my order and never recieved it

Nice ladies

Delicious

Never been there.

The best

Failed to deliver an arrangement on my anniversary.

We did like it

To expensive

Eat em

Love their arrangements, prices and quickness....