I stopped in needing new tires and a few other parts for my hybrid. Randy got me set up and gave great advice on doing the work myself. Not at all pushy and very relaxed. Despite having other customers in the store, he really gave me the time I needed to be sure I was making the right decisions. Ill absolutely be back. Thanks so much, Randy and team!

Store staff are very knowledgeable and helpful for new riders. Andy walked me through everything and took a great deal of time to help me with my bike purchase. They double check the setup before you take the bike home and are just very calm and courteous even when the stoee is busy.Definitely worth stopping by and checking out their inventory. Room in the lot to ride around and test out the bikes too!

Friendly, easy-going staff. Able to assist with needs. Smooth shopping experience! Hit them up!

Very pleased with how I was received and what was proposed to get my bicycle in working order. Will rate the place again after I get my bicycle back and verify the quality of their work.

I Was looking for a PK Ripper Big Ripper knowing they are none in lancaster until I walked in and the light shined through the windows onto the big ripper purple rain...unbelievable so happy..the staff is great and obviously knows there stuff...I recommend this bike shop to all..see ya in 60 days for a look over of the ripper..

Service was excellent and the staff were knowledgeable explanation of issues of what was rendering the bike inoperable

Excellent. Very friendly and answered all my questions.

Went in for suggestions on bikes and was greeted by knowledgeable an friendly staff.Great local shop!

Excellent work and FAST!

Class acts! Happy to have had my wifes bike serviced here. They took great care, in a decent turnaround, for a fair price. Also bought a hitch mount here and they were super helpful to show us how it worked and how to properly install it.Looking forward to buying a new bike here once theyre in stock!

Great people and shop. Bought a used bike from here and have been pleased with their service on the bike as well when needed.

Great customer service and very good prices! Randy, the owner, is very helpful. They have a great team. Highly recommend them.

Always great - awesome service. Knowledgeable staff. Fair prices on new and used bikes. Currently renovating so sign is not visible from the road

Outstanding customer service. Randy Martin is one of the nicest and most honest people in the business. A rare quality in todays world. Knowledgeable, and goes above and beyond in making sure you get what you need, when you need it. Your money is well spent here folks.God bless you Randy, thanks again for the help!

Couldnt ask for a better bike shop most helpful and kind staff ever

Andy was my salesman. Personable, knowledgeable and a very pleasant experience. I already knew what I wanted, and the vehicle of my dreams was ready for me as promised. Only one star was taken off...small selection of gear. Thats just my preference, though. This is a YES!!! Go get your bike!!!

The people are really nice and get your bike fixed in a timely manner. you are also allowed to test ride the bikes, which is great.

Very helpful, friendly staff!! Alex did a wonderful job of explaining details to me that helped me understand the bike in newbies terms!! They even have an area where they let you test-drive the bike (with a helmet, thank you!!) - that was immensely helpful!! Plus, they offer a free service to give your bike a tune up as the new parts stretch a bit!! I would highly recommend them!!

Decent selection for a small shop. Mechanics seemed knowledgeable. Had an issue with my sons tire, and they fixed it at no charge. Will be back.

I got help right away. Friendly service. I will be back

Great customer service very knowledgeable great bike

Im very pleased with the Trek bike I purchased here. The coworkers were very helpful and friendly when I made my initial purchase and when I brought it back for my complimentary 2 month tune-up.

Looking for replacement back rim and they found one and Will have next week. Great pricing.

Alex Clinton is great to with! Great people

Love this bike shop. When we were looking for a higher quality bike for my 11-year-old son, a helpful staff member talked us through all the options, and made sure we chose the proper size and fit for the bike that would be best for him (and one that he could grow into.)I would say whenever I go in, whether to get annual maintenance on his bike, or to ask a question, the staff is very helpful, and are happy to answer my questions.This is a great bike shop with knowledgeable and friendly helpful staff. Happy to have a good homegrown service in our area.

Great buying experience. The owner walked me through the ins and outs of what type of bike would best suit me and allowed me to test ride it outside which was essential for me since Im a tall guy (almost 63). Price was fair for a trek bike.

Very knowledgeable, courteous and friendly staff. Found a used bike at a reasonable price. Would recommend.

Small selection but they were very nice.

My wife and I stopped in to look at bikes and get sized. I had a particular bike in mind that I was interested in and was pleasantly surprised to see they carried the exact bike, had every size frame and color to choose from including one on the larger side as Im a bit tall. The staff was very helpful in explaining the different models, their specific uses and differences as to ensure that we were able to make an educated decision. We ended up purchasing 2 Treks with a variety of accessories as a result (not to mention they had the best price of all the shops I called in the area for those bikes). They installed the accessories on the spot and gave the bikes a quick once over to ensure everything was in good working order. Overall it was a great experience with excellent customer service and I look forward to making future bike/accessory purchases here.

There are very knowledgeable. Great place to take your bikes!

Just want to say thank you for filling up the 5 year old boys glow in the dark ball we had a blast with it,And you done it free of charge again thanks.

Excellent customers service.

Nice selection nice people pleasure to do business with him thank you for everything

Awsome bike shop, Very knowledgeable and trust worthy. Thank you

Find another shop if you are a serious roadie. Friends gave me a $100 gift certificate to use there so I took my road bike in for a tune-up and to get the handlebars re-wrapped. When I went to pick it up, the one employee said they needed to replace the rear tube because the valve stem ripped. Upon seeing the bill, it was significantly higher than quoted. Here they charged $9.00 for the tube and $15.00 for the labor; $24.00 for a 2-minute job is outrageous, particularly when a tune-up is already being paid for! I was upset not only because of the cost, but because there wasnt an issue with the rear tube when I took it in nor did they replace it with the thicker type of tube that I use. Plus the employee insults me by saying that the bike came in with the flat, which it didnt. The mechanic must have torn the valve stem when taking it out to true the back wheel.After some bickering on my part, the employee decreased the $24.00 charge a few dollars because he just wanted to get rid of me. Not surprisingly, when I got home and gave the bike a ride to test out the work, the front derailleur outer throw setting was clearly off causing the chain to not fully transition to the big chainring. Needless to say, I wont be returning here. I dont even want them touching my bike. Just to add, I am doing a public presentation on customer service, and using this shop as an prime example of a bad example. Near-sighted on their part because they killed a potential business relationship that would have lasted for years.

The staff was very helpful and answered all my questions. Really a good expeeience.

Great place, very helpful people, a nice cozy, comfortable shop. Would definitely recommend.

I wanted a bike for trails and some road riding. After several bike shops I tried Lancaster bicycle shop. I havent ridden for quite a few years and out of touch with the new bikes. So I decided on a Trek Dual Sport and picked one I liked. The young man suggested I take it for a trial ride but I declined, figuring I knew enough. Well after 2, 3 mile rides I could see it was wrong for my height, it was a 17.5 in. frame. I went back to see if I could exchange for a 19.5 in frame. The owner was very accommodating and agreed and I test rode and could see the difference right away. I just wanted to say thank you and I will recommend the shop to others.

I do a seven day ride every year in May. This past May while on that ride, I was involved in an accident & my frame broke. I took it to Lancaster bicycle shop because thats where I bought it (in addition to five other bicycles). It was on a Thursday at about 3 PM. They told me that they would need to order some parts. The parts will be ordered first thing Friday morning & would be in by Monday and the repair will take place on Tuesday. That was about the timeframe I expected. The next day (Friday afternoon) at about 3 PM, the bicycle shop called me & told me that my bicycle was ready to be picked up. As it turns out, the lead mechanic, Jim, had some of the parts at home & brought them in to fix my bike. You dont get personalized service like that from any other bicycle shop in Lancaster County.Not only is the service impeccable, the prices are very difficult to beat elsewhere in the area. Some other reviewers report problems here but I have never experienced better customer service anywhere.

Small bike shop...they dont sell high end bikes but they do good work .

Says will buy bikes, went in with good quality Diamondback bmx and they wouldnt take it cause it doesnt have front brakes tho none of their bmx bikes have front brakes or mounts. Then they overhauled my tire from tightening the back tire wrong. Bad service, and bad overall attitude towards younger riders.

Good people and mechanics good deals.

I had a great experience there. The employees were extremely helpful and kind, and the equipment is very good quality.

Best bike shop in Lancaster! They want you to leave happy and share knowledge.

Love my brother even helped me get a new bike for a good price and its been a very well built quality bike

Good and Fast service but a bit too pricey mainly because of the manual labor.

These guys really hooked me up. I have a race tomorrow and had a bad derailed problem. They took care of me right away and fix some other small issues I had right on the spot.

Recently purchased a new bike through the shop. Staff was very helpful and informative, they spent over an hour discussing how I would be using the bike and what the best options for me would be.

Great local bike shop

Fast service and good work

This is a horrible bike shop every time I go my bike comes back with worse problems then before. And every time you tell one of the employees that your bike is worse than before they tell you that it was you that broke it and not them and they refuse to fix it.

The replaced a tire and installed a kickstand on my bike. Fast service without an appointment.

The bike place you have been looking for! They have everything you need ☺️

Great bike shop!

New ownership is fantastic

Nice and informative

THE place can i can be a kid even Im 62

Friendly staff