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Experimax Leesburg
521 E Market St Suite D, Leesburg, VA 20176, United States
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Experimax Leesburg
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Li
Review №1

Very knowledgeable team who guided us through several options to find the ideal fit. Their experience and expertise was clear. As a result, we saved quite a bit of money buying just what we needed, no less and no more!

Th
Review №2

Had a serious problem with a frozen iPhone app and attempts to cold start phone led to 911 calls being made. Went to Leesburg store where they were able to wipe my phone and reinstall to the point that I could restore from my most recent iCloud backup. Most helpful and courteous service.

St
Review №3

Allen and his staff are incredibly helpful and knowledgeable. They communicated well up front on the steps involved in my Mac repair and options along the way. They were very reasonably priced, and over-delivered on everything. The whole process was transparent and successful. Highly recommended!

Dr
Review №4

Brought in my iPhone 8. It was unable to be saved. I knew it. But they still tried to recover everything off my phone. And I appreciate the efforts. On top of that they hooked me up with another iPhone 8 I’m amazing condition. All this was done after hours. Luckily I got there before they had left. I appreciate the entire family for helping me out. And I will definitely recommend them to anyone and everyone.

An
Review №5

A real gem to find! Terrific selection and such helpful suggestions and expertise! Allen and Sarah were so easy to work with in finding a replacement older iMac for my mother. They added some extras, making it “grandma” approved! I’m definitely sharing about them with my friends. Simply an A+++ experience in every way!

Review №6

Top notch experts with human compassion. My experience was very fulfilling. Allen and Sara know what theyre doing. I highly recommend them.

Ly
Review №7

We bought a used a iPhone here for an unbelievable price…they were very upfront and showed us a few blemishes on the screen which they said was the reason the price was so low. The next day we realized the microphone wasn’t working properly and brought it back. They fixed the microphone and put a new screen on for free and all in one afternoon! I am really impressed and so glad they are so conveniently located in Leesburg! They also have quite the selection of Apple computers at amazing prices. I wish I had known before I bought a new one.

Na
Review №8

I needed a charger for my MacBook Air and an old iPhone. Great price and service on both. Also, I had some issues updating my Air’s apps and they were able to fix the issue for me. Excellent customer service and personal touch!

Sh
Review №9

Great people! Very knowledgeable and helpful. We were visiting from another area and they were able to fix our iPhone in less than an hour.

Br
Review №10

The service is is great! Fast easy and affordable. I’ll becoming back and recommending to all my friends and associates in the area.

Ch
Review №11

Allen was fantastic providing expert advice and recommendations when I needed help with an older Mac desktop that would not boot-up. Highly recommend this great business - first class service.

Bl
Review №12

These guys are on the ball! They have great used Macs and iPads and they are friendly and pro-active. I went in with a dead hard drive. They took a look right away and fixed it on the spot. Somehow the hard-drive became unmounted. I am going here whenever I have a firmware issue. I will go back for an Apple watch soon!

Br
Review №13

My wonderful late 2013 MacBook Pro was stuck unalterably at iOS Sierra due to a much-discussed firmware missing partition error. All my other apps were beginning to fail. Allan diagnosed the problem and we agreed to upgrade the hard drive which was a great idea any way but it also solved my IOS update issue. Allan even asked me to bring in my external HD and he had the fully updated, fully restored Pro waiting for me to pick up. The price was a great value. Communications were excellent. Like others, I cant recommend these guys enough! If you have an Apple problem, consider it solved!

No
Review №14

Allen was very responsive to my request for help with my Macs. He came to the house within a couple of hours and provided excellent help. Over the course of two days he answered all of my questions and solved all of my issues. He is personable, knowledgeable and responsive. I recommend him for any of your Mac products.

Ru
Review №15

I have an old, Mac cinema display that was absolutely beautiful, but it had been making a weird noise, so I brought it in to Experimax for them to take a look at it. After returning it from the shop, I plugged it in, it powered right up and the sound was gone, seemingly good as new! Allen was great with communication during the diagnostic process. I highly recommend Experimax for repair work, and I was excited to see that they also sell refurbished Apple stuff.

Ch
Review №16

Experimax was a wonderful experience with old-fashioned customer service - what a joy!I dropped my 8 month old macbookair and cracked the screen. We hadnt gotten an extended warranty, and the nearest Apple store was a 30+ minute drive. In addition, I wasnt confident that Apple would be fast with the repair, so I looked for other options. Im so glad, I did because Experimax was quick, close, and very helpful. The owner had me check with Apple just to make sure they wouldnt still cover it for free as it was still so new - they wouldnt (which I completely understand). Then, in watching them check to be sure the damage was limited to the screen I felt confidence in their knowledge and ability. They were friendly yet professional as they downloaded everything to an external hard drive so I could take that with me and then had the part and repair completed in less than 24 hours.It was a pleasure working with them and, should I need future repairs on computers or phone they will be my first choice for repairs.

Mi
Review №17

Allen and his associate did a great job handling my iPad battery change and kept me informed.

Mi
Review №18

Experimax clearly represents professionalism, superior computer technology and premium customer service. I own an iMac 27” system that was deemed unserviceable and unrepairable by multiple repair facilities. As a last effort I reached out to Experimax and I am thrilled that I did. Not only were the team of experts led by Mr Alan Brown able to totally and completely repair my computer it was overhauled to accommodate the latest hard drive and software. I was kept abreast of the status as the work was performed and in finality the repair cost was barely a fraction of what all the other providers had quoted. Thank you Experimax for an awesome experience!!!!

Jo
Review №19

I had to replace the battery on my iPhone SE (Gen 1). I looked at the estimate the pricing online to see if they do it. I did not make an appointment and just decided to walk in. The person at the front was cordial and professional. The quote online was different than the quote he gave me in person. However, because it is what was advertised online, he gave me the online price. Job was quick and done correctly. Looks like the battery is working fine at the time of posting. Will come back if I need work on Apple devices. They specialize on Apple products.

Pe
Review №20

Helped me out with fixing a shattered iPhone screen. A reasonable price and done in a timely manner.

Mi
Review №21

My wife is an Apple product person, me-not so much. But when we worked with Allen at Experimax in Leesburg, he was very patient and when he explained some of the idiosyncracies of Apple laptops--the pros and cons--he took much of the mystery out of it. We had a small issue a week or two later--no problem. The one year warranty took care of it and it was fixed the same day.We will never buy a new Apple computer again as long as we have this opportunity for a good value and superior tech support. I wish all of our buying experiences were so smooth.

Se
Review №22

Brought in a MacBook for some tweaks. Experimax handled the job quickly and efficiently at good value.

To
Review №23

Experimax replaced the battery in my old Macbook Pro. After I picked it up I realized the trackpad wasnt working properly. Experimax had we bring it back in and they fixed the issue at no cost. I appreciate them standing by their work!

co
Review №24

Friendly and helpful staff. Quality work. A real positive experience. And the bottom line is: my iPad is finally fixed!

Ma
Review №25

Great service experience. The service was right on time and the quality of the job was excellent. Thank you!

Mo
Review №26

I am a new customer to Experimax- Leesburg, my father recommended me here. I purchased a iPad 6 gen (2018) good condition, reasonable price . Alan was very helpful with showing me his different products and programs he offered. The customer was pleasant and welcoming. I will be returning in the near future!

Mi
Review №27

I just wanted to thank Derrick and Alan for doing such a wonderful job getting my macbook pro back to normal. It kept shutting down unexpectedly and was not an easy problem to figure out. The guys kept working at it relentlessly and finally figured it out. They are dedicated folks and worked hard to get this resolved. Customer satisfaction is truly their goal and they went above and beyond to provide it. I would recommend them to anyone. They are good, honest hard working folks with a great work ethic and very fair prices!!!

J.
Review №28

Allen and employees went over the top to help me with multiple complicated projects and were helpful explaining and offering solutions. I would highly recommend them for your computer repairs and purchases. They are always willing to go above and beyond in all aspects. Def a 5 Star company!

Wi
Review №29

My repair was done quickly and professionally. Will definitely be back the next time I need help with one of my Apple devices. Thanks!!

La
Review №30

Experimax is an amazing addition to Leesburg. The owner and staff are extremely nice and helpful. The offer some custom extras like appointments outside of business hours and delivery. We had a laptop repaired there and it was repaired and returned same day at an extremely reasonable cost. Any Apple repair or purchase from them will be positive one.

Ge
Review №31

The owner and staff at Experimax in Leesburg, VA are top notch!! Very friendly and very knowledgeable. Had an issue with my daughter’s iPhone. They not only fixed it within the time they stated, they did the work for exactly what was quoted! Great job guys!!

Sc
Review №32

The owner is the BEST! I took my computer in with half an hour before closing. Not only did he stay fix my issue, he stayed open when he could have just worked on it tomorrow. Thank you, Experimax!

Da
Review №33

The team at Experimax was friendly, knowledgeable, and easy to work with. We had a cracked iPad screen to fix for my daughter and they were able to order the part and replace the screen within a day (and it didnt cost an arm and a leg). Fast and friendly service!!

Ly
Review №34

Five Stars plus for Experimax. I was in a bind and needed my MacBook fixed. I’d been to a big box store and left with only a great sales pitch. Then I found Experimax. I felt confident from my initial contact that I was dealing with experienced professionals. They clearly laid out the options and were more concerned about getting me back in business than racking up billable hours.Very reasonable pricing, knowledge and outstanding customer service. I highly recommend them. Thank you for your help.

Dr
Review №35

Highly recommend visiting Experimax Leesburg if you are looking for a local, small-town-feel, personal experience for your Mac computer needs. Their communication was great and the entire process from start to finish far exceeded my expectations. Couldnt recommend them more.

lu
Review №36

The “repair” they did worked for about a month and then my screen broke again and since I assumed they actually fixed it I didn’t see the point in a warranty, but they basically stole close to 1,000 dollars and didn’t actually fix anything

Bs
Review №37

Great service. Knowledgeable and friendly.

JB
Review №38

I reached Allen as my laptop screen cracked and he was absolutely helpful and gave me an honest opinion. He doesnt push you to buy or repair but instead gave me option on how to use my laptop with an external monitor. After I sent pics of the problem he got back to me as promised. Im thankful we have found him and I highly recommend Experimax! Thank you so much!

Wy
Review №39

Allen was outstanding. I will always deal with him…

Ca
Review №40

One of the best things I can say about Alan and Derick at Experimax is that they listened to my explanation of problems I was having with my i-Mac, and solved them. So i went back to look into getting an Apple laptop to use when traveling. Again, they understood my situation, clearly explained the pros and cons of the available options. I walked out with a MacBook Air knowing that I could always call or stop in with any further questions.

So
Review №41

Experimax is one in a million. Honest, professional and just great people. They are always helpful no matter what the situation. Thank you again Experimax! You are the best.

Da
Review №42

Best owner (Allen) and most communicative interaction I have had with a shop like this. Total professionals, clean and perfect estimate. Can’t thank them enough for rebuilding my iMac.

ja
Review №43

Excellent service. I did service my iPhone for screen and audio ic. Very reasonable price. They suggested only the needed and explained the fix details as well. Fahim is very knowledgeable on the Apple products and help you to understand the problem. I would recommend them 100 percent for anyone who needs apple products to be serviced. This is the best service I did encounter in the past for all my services. Hats off.

Er
Review №44

Total lifesavers. I am tech challenged and my phone went KAPUT at some point. Its been dropped enough in its lifetime so it wasnt surprising on that level. Much like everyone else out there, I am helpless without my phone. Swung by on a whim and these guys hooked it up. Got me back up and running and saved the day. Couldnt be happier. 5 STARS +++

Ro
Review №45

Needed to repair a cracked screen on my iPhone. I expected to pay twice as much as I did and it was ready within hours. Easy and friendly service. Convenient location. Will definitely use again. When I inquired about repairing one of my old iPads, they did some research on the parts and were honest and upfront about costs, recommending replacing the device instead.

al
Review №46

These guys are good. Professional, fast, responsive and they know their stuff. Highly recommend them for all your computer repair needs.

Sm
Review №47

Experimax made my experience so pleasant and such wonderful service! They delivered what they promised and so much more. Thank you! Highly recommend!

Je
Review №48

Why didn’t I know about Experimax in Leesburg sooner??? I brought in an old laptop with a broken screen and an overloaded iMac to have images and videos pulled and consolidated. They helped me discuss my file storage options, completed everything super fast at a great price and I couldn’t be happier. The iMac was cleaned up and updated with a newer operating system and it was like a brand new machine when I turned it in. It’s gone from non functional to totally useful! It’s so nice to finally have this organized and done. Thank you! If you are looking to buy, sell, trade or repair your Apple products then this is the place to go.

Ma
Review №49

Fantastic customer service in a super clean and friendly environment. Thanks again for taking great care of me.

Je
Review №50

I brought my daughter’s phone in - They fixed the cracked and chipped iPhone screen and it’s working perfectly. The price was great! Everyone who works there is so nice! It was like being with family- I highly recommend them!

Ma
Review №51

They did a wonderful job for me.I highly recommend this firm.

Ch
Review №52

Had some repair work done on a workstation...it went great!

Ro
Review №53

Experimax did an awesome job in fixing our broken iPad screen. Would definitely use them again.

Ar
Review №54

Allen was extremely nice and helpful and went out of his way to meet my schedule when my iMac decided that it needed a new hard drive. Thank you!

ji
Review №55

Very knowledgeable and helpful. Good selection.

Ge
Review №56

Great service repairing my MacBook that would not charge. Another company told me not to bother but Experimax did it quickly and affordably. Thank you, Allen.

Ha
Review №57

Allen and his team take on challenges and work diligently thus fostering a great customer experience.

J.
Review №58

Super quick repair of my Mac Pro.

Al
Review №59

Amazing customer service! Went above & beyond to get our iPad repaired!! Definitely recommend.

au
Review №60

I bought a refurbished iMac from a large outfit and was having nothing but problems with it. I brought it to the pros at Experimax who promptly identified the problem. As it was not cost effective to fix, I purchased another from Experimax. I was so happy with their price, product and professionalism that I brought another iMac and a MacBook Pro that I had laying around for them to refurbish! If you have an older Mac, before you recycle it, take it to Experimax! You wont be disappointed!

St
Review №61

Dereck and Allen are amazing at what they do!excellent customer service!!!

Gu
Review №62

So I needed my iMac updated, because it was moving slower than a constipated snail. Chuck got back to me within an hour, gave me a quote, cracked it open, and gave it the upgrades needed, all at an affordable price. As one who uses Mac products most of the time, its good to know there is a reputable Mac reseller and repair shop in town. They are my new go-to.

Ro
Review №63

I have not bought or sold anything to them yet. I talked to Chuck in Leesburg and he was nice and happy to talk to me though. Positive first experience.

Ma
Review №64

Very good customer service Allen is very knowledgeable, I arrived today with the problem that my cell phone was broken and I needed to get the photos of my baby I went to sprint they couldnt help me having services from them, but Allen was very kind and took the time in helping me thanks to him I was able to obtain the photos of my baby I am very grateful to him with his help and his good customer services

Ja
Review №65

Professional and flexible - great to have as a local resource option; managed to work a deal on an iphone upgrade that suited the family requirements.

Al
Review №66

Amazing service! Very quick, pleasant and professional!

Jo
Review №67

Their service was great!

Ke
Review №68

Excellent, prompt, professional, competitive, friendly, local services

Ba
Review №69

If I ever needed help or services again, I would return to this business in a heartbeat! Allen, the owner soon realized the problem with my laptop may be with how it was connecting to our internet. He offered to do a home visit. Allen was very friendly, extremely knowledgeable, took the time to explain what was going on and presented us with affordable options to fix the problem. It was like having an old friend over for lunch! Highly recommend this business!!

Information
31 Photos
69 Comments
5 Rating
  • Address:521 E Market St Suite D, Leesburg, VA 20176, United States
  • Site:http://experimax.com/leesburg-va
  • Phone:+1 571-685-8162
Categories
  • Computer store
Working hours
  • Monday:10AM–5PM
  • Tuesday:Closed
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:Closed
  • Saturday:10AM–5PM
  • Sunday:10AM–5PM
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