Been to this location a few times now, and the two most recent have been the best experiences. Ashley the manager is extremely dedicated to customer service and engaging wirh conversation. Ive worked in customer service for the better part if my life, so I know quality service when I see it. Would recommend anyone I know to go to the 12 and Dequindre Sprint and see Ashley.

The service was great the employee was nice in and out with no problem

These are employees who understand customer service. They are courteous, helpful, friendly, and knowledgeable. The store manager, Vinnie, went above and beyond anything I might have expected, in numerous ways, and truly bent over backwards for me. I came in simply to research prices, and during that visit I decided I would be switching to Sprint. Its also important to mention that this is a full service location, meaning they can perform repairs on your various Sprint devices. They made my device work while I waited. I cant tell you how happy I have been with my experiences there.

Always nice... always helpful....and have a pretty good idea of what they are doing....thank you... for always being there for me

Had phone issues....software. Victor was able to repair my phone and save all my important information. He was very knowledgeable and pleasant to deal with. Thank you, Victor!

Came here to switch carriers/grab an iPhone 8+. Customer service is amazing here. Despite being short staffed, they quickly got through a huge rush of customers and were able to set me up with a new phone ASAP. Amanda helped me out and she is honestly the sweetest. She actually cares and even told me that I can come back any time to get help with homework! 10/10 I recommend this store. Also snagged some sweet deals on accessories. :)

This sprint store has the best customer service out of any other phone store Ive been to in the last 15 years. Very dedicated to customer satisfaction. They do what they can to fix the issues and when its time to buy a new one they have the best deals.

I thhink the person who helped me was named Vinnie. He was very personable. He greeted most people who walked in by name, as if they were great friends. He helped my wife and I in selecting new phones and deciding on a service plan. There were a few minor issues causing us to have to wait, but he took great care of us and helped by offsetting the cost of two phone cases. This was probably the most pleasant trip I have ever had walking into a mobile phone store.

Vinnie and all the staff at this store have always been very kind and helpful to me. I am digitally challenged. They help me figure out my phone, understand my bill, and give me necessary information about my account. They also help me get the best plan for my money and usage rates! I sure didnt get that service at --&-! Thank you, Madison Heights Sprint!

These guys are the Best! Replaced my Note 3 screen in minutes! Vinnie, Youre my hero! I drove all the way out there from Howell and it was well worth the drive! Thank you so much for your help!

I love it, every year I come and get my phone here it’s perfect only sprint store I go to they have my complete loyalty

Today I walked into Sprint, only had to wait a few minutes when Vinnie walked up to assist me. I told him what I needed and within minutes he had the phone ready for me. He hooked me up with two cases and threw in two screen protectives for free. There are still good people in the world. After todays experience I will never foot step in another sprint store other than this one! I am completely and utterly pleased with todays experience!

Amazing Staff! I had a problem with my IPhone & came in to the store and they tried everything in there power to fix my phone & even though at the end of the day my phone still wasnt working they made sure I was happy when I left the store with a brand new updated iPhone 7 Thanks to the Manager Vinnie & retail consultant Kevin you guys truly are good guys!

I love the guys at this store! They are so hospitable and kind. Sinan has gone out of his way on many occasions to help me get the best price for possible! Thank you!

These people are the best... If you are happy with Sprint, visit this store. They are very helpful and caring...

Once again, I am very satisfied with the service I have received here at this store. I have been coming to this location for almost 6 years and the employees are always very helpful and friendly. I refuse to go to any other store. In fact Im from Indiana and working here in Michigan and I will not go to any store in Indiana either. Thanks!!!

When ever I go in with an issue it has been taken care of, they got me the right phone, the right plan and the right accessories. Always prompt and courteous service. All the employees are good, but Vinny and Sinon are Rock Stars, I would recommend this location to everyone. Kevin

Absolutely love this store. Ive been coming here since they opened. They are so much better than the 14 mile store. Super friendly staff that makes you feel welcome. They treat you how you should be treated.

I used to love this place. The people working there right now are rude and dont listen to what your issue is. When I tell you that several charge cords arent working for me, but they work for everyone else in my home then tell me WHY do I need to buy a new cord?

This store is amazing! Everybody is super helpful and nice! After having a pretty unprofessional encounter at a different store, I came here and felt that I was given all of my options and all of my problems were solved quickly and effectively. I will never go anywhere else for issues with my phone!

My phone crashed when I was on call. Vinnie, the Service & Repair Manager, was a lifesaver! He managed to get me on a temporary phone, helped me order a new phone with a new warranty, and got me up and running in record time. Thanks so much Vinnie! You are awesome.

Very helpful team, great service gave my family a great plan and saved a lot of money!!!

Are you actually kidding me right now. My grandma was trying to reach Beaumont and accidentally called this store. She was trying to make an appointment for her lung cancer and explained that to the lady at the phone and the woman on the phone at Sprint had the nerve to tell her to come in at 3pm tomorrow and even asked her “what color do you want?” Instead it just telling my sick grand mother she had the wrong number, they messed with her instead. Literally sick.

Vinnie saved me from not having a phone and I will not go to another sprint store ever. Im so truly thankful for the service Ive gotten, top of the notch. Music is always great and the sales men are excellent singers. Check it out!!!

This is store is THEE absolutely best!!! The guys are always helpful and knowledgable on all the products and accessories. They even saved me money on my purchases! This location is hands down the best around.

GREAT PEOPLE!!!!!!! I do not want to go to any other store now that I have gotten excellent service from here!!!! I am telling everyone about the people here being so GREAT!!!

Honor to whom honor is due....Grateful for Vinnie (Store Manager ) and the Sprint Staff at 1850 E. 12 Mile Rd. in Madison Heights, Michigan. Thankful for strangers that without knowing it, ease up the heavy load and make baby steps less painful.Those who know me, know that even though my husband and I have had Sprint for our personal cell phone service for maybe 14 years.....this decision wasnt due to their customer service, especially not to the service provided at the store closest to us. We stuck around for other personal reasons.Back in April after a work meeting, I decided I was ready to upgrade my phone and didnt want to deal with the service provided at the store we used to go to. On this occasion, I decided to stop by this store on my way home, 35 miles away from my house. I have to admit I had never received such an outstanding service in my many years with Sprint. For the first time in many years I was very happy walking out of Sprint.Now, over 6 months later, and after my husband passing away, one of the many things on my to do list included having to stop by at Sprint to make necessary changes to our account and also get my phone repaired. After avoiding this task for a while, I stopped at 3 different times at a couple of different Sprint stores looking for options/advise without much luck.This past Thursday, I accidentally ended up going by the same store I bought my phone from 35 miles away from my house. It was 25 minutes prior to closing time. I was in and out in less than 10 minutes. Not only is their customer service outstanding, but nowadays is hard to find anyone that cares genuinely about their customers.Without going into all the details, I will have to say that I will always be grateful that I stopped by; not only the first time back in April, but again this week, after other frustrating attempts to check this task off my list.I will from now on, drive 35 miles out to this Sprint Store (1850 E. 12 Mile Rd. Madison Heights).Hats off to Vinnie (Store Manager)!!! Because he didnt have an idea of what my day and week (and yes, year! )had been like....but yet he decided to go the extra mile and not only meet my expectations, but exceed them. Hats off to Vinnie for reminding me that some days the sun does shines brighter!

This store is amazing!! The staff is the best i have ever dealt with my wife and i are very happy!! Vinnie rocks he took care of all our questions and need top notch service. I would recommend them to anyone shopping around for a great customer experience. And cant forget Sinan and his Michael Jackson bumping in the store lol

Amazing staff!! Fixed 2 phones and my fibit in minutes! ! Recommend to make the drive well worth it! Its a hour from my house. Will never go anywhere else!

DO NOT, I repeat DO NOT, go to this sprint store on 12 mile and Dequindre, they signed me up for a contract for 2 lines paying for 1 phone and get one free and told me the bill would be 120 at the most, I get the first bill and it was 220, the person who set my account up also set up my security questions and I can’t get into my online account, because they set up everything online, either way they say they can’t do anything, all I know is they slammed me and the corporate store said that STORE IS KNOWN FOR ALOT OF SHADY BUSINESS. why aren’t they closed then??? Please share!!! They don’t want to do anything so I’ll get the word out. I will not pay 200 for services that barely work anyway, especially when most businesses are offering 2 lines for 100, they’re doing shady business and need to be stopped! I can’t be the only one!!!! SHAAAARREEEEE!

Great store, great employees, and the BEST customer service Sprint has to offer. If this isnt your Sprint store...it should be! My family will never go anywhere else! Ted and Vinnie are the best guys in the business!!!

Love the customer service and how nice my girl Amanda S. Her personality is amazing and so is her co workers !! Best sprint store ever !!! Five stars all day

This location was amazing! I walked in on a saturday, early afternoon and was assisted by Vinnie. I have been a sprint customer for over 6 years. I advised him what I wanted and the price that I didnt want to go over. I walked out with 2 brand new phones and paid way less than what i anticipated. He was extremely polite and took care of me :) Total satisfied customer!!! Thanks Vinnie!

We had the pleasure of working with Robert. He was polite, kind and an expert. We are grateful to work with such a knowledgeable person and we would recommend this store to anyone who wanted to receive top notch customer service and be treated with kindesss and respect! It was an aweosme experience! Thank you!

Robert and Vinnie ROCK! Making a last minute decision while driving by we ran in at about 2 minutes to closing time tonight and not once did they make us feel rushed or unwelcomed. Service was quick, efficient and we had an overall fun experience. We live in SCS, but without a doubt will be doing our future business with these guys! Thanks :-)

Danny took care of us right away, its always a pleasure to come to this store! Customer service is what really makes the difference!

I have been a sprint customer for 10 years. what I learned going to the sprint store on 12 mile in Madison heights is that the corporate stores should take lessons on customer service. the two gentleman that help me were attentive to my needs and had what I needed in stock.

Really helpful and patient. appreciate good service, and will be returning to this store more often!

Friendly and great customer service. Danny and Vinney seriously hooked my fiancé and I up. Sprint had something wrong in their system and it wouldnt let me upgrade my phone. Danny stuck with it and I ended up leaving the store with my new iPhone AND my old one 😂They hooked my fiancé up with a new android for half off. They added him to my line and I now and paying the same amount that I have been paying for 4.5 years for two lines, unlimited everything. Gave us tons of deals on accessories. And they were SO kind, patient, and fun! They took the time to stay way past closing time to make sure we were all set and put our tempered screens on our phones for both of us. I am so glad we switched to this sprint store. Have never received better sprint service. Thank you!

These guys really are awesome. I was dealing with a different store at first and got nowhere. Wont go anywhere else. awesome job guys, thank you very much.

They are always more then awesome! Vinnie is always there to help when I need it!!! Best costumer service ever!

The sprint store on 12 mile and dequindre was very helpful and they got my phone back working. Would highly recommend!!

I was in yesterday I got one of the best experiences Ive ever had Sinan help me out, he save me money got me a new phone and some accessories I felt completely satisfied, I would never ever shop at another sprint store for the rest of my life .thank you sinan.

While the sales Reps were nice and seemed eager to sell me something they provided incorrect information and I ended up spending money I did not need to.I went in to upgrade my phone they wanted me to pay activation fee and taxes to own the samsung S7 edge. I know this is normal, however I was able to go online order the Samsung S7 which is the phone I went into upgrade to, and had to put $0 for pickup today. Which they also stated I would not be able to do as it was on backorder sprint stores wide.My advice go to a real Sprint branch.

The best guys hands down; they treat everyone like family.

They always take great care of my fiancé and I. We have come in plenty of times and every time we are blown away by the customer service we receive.

Robert is the best! Customer service at this location is truly amazing.

Friendly staff, not too pushy.

Always a great experience with Vinnie and Sinan. Thank you for taking care of my family!

My favorite Sprint store to go to whenever I have any issues that needs to be resolved or just to have a good time. Not just workers but good friends, Vinnie and Sinan are two of the best employees Ive ever encountered!

Courtesy, understanding, kindness, wonderful people. GREAT SERVICE.

Been a customer for many many years and always will be. A great bunch of guys.

Very nice and cool staff. Very helpful.

I want everyone in the area to know that the guys at 12 mile and Dequindre are the greatest ive ever dealt with. They always fix my problem no matter what the issue is. On top of it all the are all bilangual and speak Spanish, French, Arabic and chaldean along with English.I feel as if i am at home when i walk into that store. I trust them 100%!!!!!Even though i live in 12 mile and Van Dyke i pass a Sprint store on my way to the dequindre store because i know from experience that they are the absolute best sprint store for miles anywhere around this area!Those guys need a raise!

This place is the best place for customer service top notch second to none 👍👍👍

These guys were no help got the best phone they have galaxy 8 and it always god to vm and they will not refund my money had the phone 3 weeks.. would never goto this store or use sprint ever again

Just want every one to know that i shopped at the sprint store in Madison Heights on 12 Mile and Dequindre!! I had the best customer experience I have ever had in my life I purchased 2 iphone 6 pluss the rep Marcella :) explained to me how to use my phone to the fullest and also told me that if i ever needed anything that they were open 7 days a week and i could come in anytime if i ever needed anything!! the staff is amazing and they all were soo kind I would refer all my friends and family to this store!

Great people my favorite sprint store. Rob is my man always takes care of me

Vinnie the store manager greatly exceeded my expecations of a cell phone tellar. he was patient, happy, and friendly. vinnie really helped me out today with any questions i had, any concerns. even with the new system sprint is working with, i was extremely pleased i walked into vinnies care today.

This store is the BEST!!!!!! The service is like no other store!!! Vinne, Teddy, and Sinan were fast, helpful and friendly!!! I HIGHLY RECOMMAND going to this store!!! My family and I will be a customer for life!!!

Good customer service the only sprint store i go to.

Nice people and good clean store

Sinan at sprint was best rep i had ever had at a sprint store, this store is best store in town.

Great experience. .fast and friendly

Very helpful and accommodating service. I would recommend this store to anyone.

Very helpful, great customer service! Friendly employees

Very helpful staff, great place to get a phone.

The worst sprint store and worst customer serviceA bunch of idiots work here simply as that

Great people come see abdulla!!

Excellent customer service. Bottom line.

The guys and gals over at the NEW Sprint store have been nothing but Amazing. The store manager TED is the only guy that I trust or will ever trust with any of my cellular needs. They always go the extra step and have been the only reason why i have stayed with Sprint for the last 5 years! 1850 East 12 mile rd is the only Srpint store that anyone should ever visit!

Robert was a great help and had great customers service skills!!!!

Great store! Always helpful!!

Great guys Robert is super helpful

Awesome great sale people

Not professional customer service

VERY informative information, and employees!

Sold scratches phone didnt realize receipt was a final sale.

Great store, great staff, very

Everything was excellent and rob was amazing

They will rip you off !

Sinan is Awesome

Very helpful employees!

GREAT

Very helpful

No deal this week

A plus sevice.

Good service

Do not come here

Never too busy

These guys are awesome!!

Costumer service is amazing

Good service

Puke

Friendly and professional