It was such a lovely experience getting my eyes checked out. Every staff member was so pleasant and nice. Things were quick and orderly. The manager had all of my insurance stuff ready and was very clear on the price of all the services and products I wanted. There was a high level of transparency and education. The tech and the doctor both discussed every test and my results right at point of care. I knew exactly how much everything was going to cost. It was also nice that there was a fair selection of designer glasses. I was able to get a cute pair of Coach frames, and it when I expressed interest in Kate Spade they said their office is currently working on getting them. I was just going in for a basic script so I could buy my glasses online, but Im happy I went in, and Im so excited to get my glasses in two weeks. Another plus- everything was clean and distanced. I felt like they took precautions seriously.
Horrible experience. I called as a courtesy that I was running 3 to 4 minutes eta after the appointment and they say no dont came in. I am 35 minutes away, then they say came in. By then is 5 minutes after my appointment since lost a few minutes with phone call. Got there and they tell me they cant take me because they took another customer and after that the Dr is going for lunch. I dont care but why are you making me drive 35 minutes one way when I called you? Never back or any of my kids to this place. And making sure to share my experience to everyone. I still cant believe it.
Always be been a good place . But tonight I came in, lady behind counter about a mask . There is not a mandate. She asked if I had a mask in car. I said no. She treated me like a scumbag . They didnt even have masks to offer. at the door!. Geez people! Rude,uncalled for. Wont be back
I am BLOWN AWAY by the service of All About Eyes!! Dr. Sidock is so amazing and thorough! The staff is super helpful and so nice! Thanks for a GREAT experience! I will be referring EVERYONE!
I ordered my glasses June 2. They were not made correctly. Went back and was told 7-10 days for my new glasses. It is now almost one month and I have been given nothing but excuses about the delay. I will be reporting them to the BBB asap.
I have been going here for years and highly recommend. Everyone is always friendly and helpful and they take the extra step to make sure you are taken care of!
Go elsewhere. They will schedule an appointment, let you drive 2.5 hours to the appointment, and then inform you that they canceled your confirmed appointment without and notice. Wasting your entire day off. Can’t speak on the quality of service.
This is the best place EVER!!!. first off no one has ever been able to give me a glacoma test. Well the girl who did the test got it I was shocked !!! She helped me find my frames I love this place highly recommend!!! Got my glasses and they fit great and look great I love them!!!
This location is great! In the past, Ive had issues with what I would call quick-service eye care facilities. This is not quick-service in any way. The doctor is super friendly, knowledgeable, and pretty down to earth. My visit took less than hour and I liked that I was able to opt out of extra services. The office staff was great, too! After my appointment with the doctor, the optical staff had about 25 pairs of lenses picked out for me! They were super, super friendly and my new glasses were ready within a week. Definitely check them out!
Although I ended up waiting for my appointment it was not too long. I saw Nicole Sidock, the optometrist, for the first time, she was nice and friendly. I specifically asked if I could buy any amount of contacts and she said yes. I purchased a pair of glasses and went to order the contacts and she told the girl helping me that I could only purchase one box of contacts for each eye. Essentially calling me a liar since that is not what she told me. I took my prescription after trying for well over an hour to let me purchase more and went home and called 1800 contacts. I purchased the number of boxes I had wanted and then received a phone call from All About Eyes stating that they would sell me what I had originally asked for if I cancelled the order I had already placed. I certainly was not going to give them my business after sitting there for well over an hour. I have not lived in the quad cities very long however, it is a repeating pattern of businesses playing games. I certainly hope that I will no longer need their services. Very disappointed in the game playing. This has been my experience since moving here a few years ago from Chicago, my hometown. I really do not appreciate the game playing and making me stay there well over an hour. I made it very clear I was not comfortable being in public places since covid-19. The bottom line is always money and they were very disappointed that they missed it on a substantial sale.
Best eye care place ever!! Wonderful helpful staff. Went above and beyond anywhere I’ve ever been.❤️❤️❤️❤️ Appointment times were great, seamless eye exam, and very helpful and knowledgeable about glasses. Helped me and my son pick out some fantastic frames. Thanks All about eyes
I visited All About Eyes with a script from another establishment ( whom I thought was too pricey) and to my surprise, Sam was able to get me a pair of glasses & a years worth of contacts for what the other place quoted me for just my lenses! Very impressed! Not only that, she informed me they price match contacts from competitors! Sam was very helpful from the moment I walked in the the door. She even helped pick out frames for me 😊 PLUS, I was there on a Thursday afternoon, my contacts were there Monday morning, now thats fast! Thank you for everything, youve earned a new familys eyes to take care of.
Best customer service. Very friendly. Afforable prices. Lyndsey helped me find the perfect frames. Wont go anywhere else after my experience there!!
Great experience. Chelsea was very helpful about explaining all my options and helping me choose my frames. Very professional and friendly.
My son and I had our first appointments today and the staff was amazing. The doctor was funny and easy going and Alaura was the best at helping me pick out glasses and she was so cute and fun. I will def be returning here for future appointments. They had a wonderful selection of glasses, too, and a big selection of even designer frames which was nice. Cant wait to rock my new glasses. Thanks again, yall! Keep up the amazing work!
Yesterday was my first time visiting All About Eyes. It was my first eye exam after 2, almost 3 years of regularly visiting Eye Surgeons. I read reviews on All About Eyes, and when I called to schedule my appointment the woman who answered the phone was so friendly and laid back, I actually looked forward to getting in.The facility is nice, clean, bright, open, and modern. Every single person that I spent time with there was so down to earth and helpful. I was able to ask questions, I was comfortable, and my overall experience was excellent!I have told everyone I know who wears glasses or contacts that they should switch to All About Eyes, I was SO impressed!Even though my insurance coverage is good, I thought the total amount I would have spent without insurance was extremely affordable. I had several exams, a fitting, and I ordered designer frames. The only trouble I had there was picking just one pair of frames. They have an excellent selection.I will definitely be back for some sunglasses, and any future eye exams, etc.
Very nice and friendly staff. Nice help with choosing frames, which I appreciated.
This is my 3rd experience with All About Eyes, and I have to say that after each experience I am left completely impressed. The Doctor is very knowledgeable, and always answers my questions. The staff have worked with me so well, and have always left a good impression on me. The glasses are affordable and I have never had a bad pair after 3 visits now. I am thankful for Ambryn specifically, who worked with me on my newest pair of glasses. She made sure all of my needs were met and had a wonderful attitude the entire time. I will certainly continue to come to All About Eyes.
Ive been going to this particular store for about 4 years and have consistently had wonderful experiences. The staff is always courteous, greets you promptly when you enter the door, assists with picking out glasses (if needed, they dont hover), and are just all around pleasant. The prices are very reasonable and they will do everything possible to make sure you understand your insurance benefits and if you have no insurance benefits, they do their best to point out any specials or ways to save. I feel like the doctor remembers me from year to year and she never rushes you out of the office. She takes the time to answer any questions and gives you all options. Oh, and the selection of glasses is amazing!
First time in this store and I’ll be a return customer. I came in with an outside prescription just looking for frames. They had a wide selection. Chelsea explained the layout of the frames in the store and then let me alone while I took my time and browsed. I really appreciated that because I like to be leisurely and try on a lot. She checked in with me regularly and was there for me when I picked out the frames I wanted. She was very thorough in explaining all my lense options and while taking all the measurements. A very positive experience.
I switched to All about Eyes from Eye surgeons associates. Courtney helped me from start to finish and she has been awesome!! I called to order contacts today ( i am out and totally forgot) and she offered me to come and get a trail paid until mine came in. She is super helpful when i mentioned i needed to come get glasses still but didnt want to come alone she said she could help me pick them out too ! AWESOME! AWESOME experience!!!!!
We have to order through here as the John Deere Insurance will only cover from this outrageously expensive store. My husband, daughter and myself all get glasses. The exam is OK, and the staff will put on the fake smile for you, and pretend to be all about you. However, dont get into a situation where you need a replacement... I had my glasses a week. (July 27, 2016) took them in because they were already bending at the sides. I talked to the MANAGER, who said it was a default in the frame, and she didnt have them there, so had to order them. A WEEK... So I wait... today September 7, 2016; I called to check on these frames.. ONLY to be told, they are a premium frame. so there are none in the store and the no longer sell them... Ruff luck basically.. Im stuck with broken frames.. that broke the week after I received them., told the manager, and was assured to get them fixed.. NOPE.. not the case.. Save your money and go someplace less expensive.. because this company may care about getting that money for your eye exam and glasses, but unless you pay MORE, they do not care about customer service or if you can SEE with those glasses. we will be getting our eye prescriptions and going someplace else. AND writing a letter to the Deere company, and union...
My husband, daughter and I have been coming to All About Eyes for years and love the customer service we receive on every visit! The staff are all extremely friendly and knowledgeable! Nicole is amazing! Lyndsey was very friendly and helpful today! We always recommend All About Eyes tour family and friends!
Went back again for another appointment and experience was just a good as previously noted. Everyone was friendly and i was in and out quickly._____________________________________Great service with friendly staff. They were very patient as I took a long time to pick new glasses. Additionally, the doctor told me she was able to check out my eyes without dilation (because I have large pupils) which was nice because I think many places would dilate me anyway just to get the extra money.
All staff were very friendly and helpful. They worked well together as a team to get Customers taken care of as quickly as possible. The Doctor took all the time he needed and did not rush anything. Glad I stopped in!
Where do I begin! Everything about the customer service here is above and beyond. Cortney did a fabulous job with my daughter Anna Grace and actually talked to her as a patient. I really appreciate Hannah as well when we picked our glasses up. Everyone we have came into contact with was very friendly and I appreciate great customer service.
First time client in August, could not get in my regular eye doctor for a contact exam. Staff and Dr. Nicole were helpful, listened to my concerns and made sure I received trial contacts before I left on vacation. They rechecked my vision with them today and made some adjustments. No pressure, feel they are concerned about my eye health. Great customer service, affordable glasses and contacts. Thanks!
I had an exam elsewhere and wasnt fond of their glasses and lack of interest to assist me. I bounced around and came across All About Eyes by SouthPark Mall on an accident. I was instantly greeted by Courtney when I walked in the store. She then helped me (currently didnt wear glasses) find two pair of glasses. My intentions were to only go in and look around and have my wife come help decide on glasses if I found anything I liked. With Courtneys help and sending photos to my wife via the phone, we were able to decide on two pair and took care of everything that evening. Very nice people in this place. They are not pushy at all, yet make sure you know they are there for any questions you may have. Thanks for making it easy!
I was looking to get contacts for the first time. The Eye Exam was good . Doctor had a smile on her face throughout the exam. She took her to explain and answer all my questions. Lyndsey was very patient with me while I was trying my contacts. I will be getting glasses from here next week.
I went for an eye exam and new glasses. Alaura was very knowledgeable of glasses she helped me find the perfect pair for me. There was one pair that they didnt have in the original color that I had originally looked at. They searched all over for them. They did bring over another color in the same pair that I ended up liking better than my original color. I would highly recommend All About Eyes to anyone who is in need of an eye exam or even if its just for glasses. They are very friendly and very helpful.
Fist time needed eye glasses and they assisted me greatly through the process and made it super easy! Thanks again! I look forward to seeing you annually!
Making my appointment was fast, and the employees and doctor are so friendly. My glasses came in a few days sooner than was expected, which was great! And even my kids say they like the eye doctor!
They were able to help my step-daughter with her first set of contacts, and the experience was wonderful. All of the staff was very attentive, and answered any of her questions without hesitation. Thanks ladies!
Great place. They were very friendly, got me in and out quickly. Also had a great promotion on the glasses. Walked in just wanting contacts and came out with contacts and glasses. Very pleased with the price of everything. Will be back in the future.
I had an appointment at 4 and was taken back at 3:55 to get started which I love because I am always early and I needed to get home to my dogs. I was in and out within 40 minutes! Everyone was very friendly and welcoming. I feel its no longer a chore to get my eyes examined but a nice experience.
I was surprised by the large selection of eyewear, and the staff provided me with great information regarding lenses and pricing. I also felt they gave me honest feedback while trying on frames. I ordered two pair of eyeglasses on a Thursday and they were ready for pickup 5 days later. I was very impressed!
My child and I both had a positive experience here. Dr is very helpful. All employees very professional and helpful. We have been going here for a few years now .
Very friendly and professional. My wife and I have used this store several times. They are helpful and take the time to explain everything thoroughly. I recommend them.
Sam was amazing! She helped me with picking out my glasses and was so nice, friendly, smart, and honest! The dr was great and the prices were affordable! Definitely recommend!
Went in to get new glasses and found out that since we purchased a full year of contacts, we get a huge discount on glasses! Thank you for making the process so smooth and affordable too!(We walked in 10 minutes before closing and were treated like we were there an hour before! )
I had a great experience at all about eyes. The staff is very friendly. Samantha K answered all my questions and help me decide on glasses. Nicole Sidock was very friendly and then down to earth. All about eyes is a great place to do my business.
Friendly staff and good prices.
Great experience with Sam and the staff at All About Eyes in Moline. I had a poor experience at another company with my last glasses experience. After going th AAE I would not go anywhere else! I highly recommend them. They were fabulous and I was very comfortable and received just the perfect amount of help!
Have been going here for several years. The doctor and staff are fantastic! Always wonderful to work with and very knowledgeable. They always take the time to explain all the options available and answer any questions we have. Prices are very reasonable.
Very helpful as soon as I walked in the door. Everyone was extremely friendly. Had my exam on a Thursday and with a holiday on the following Monday (Memorial Day) .............. I still had my glasses ready for me on Tuesday. I would certainly recommend to friends and family.
I won’t go anywhere else, the customer service is fantastic and prices are better than expected, plus they always have deals and I end up getting a second pair! I would recommend All About Eyes, Moline to anyone! Thanks for being awesome :)
ALaura was very helpful with my visit yesterday. She assisted me with the decision between 2 different frames. She also made sure my benefits were explained. Very helpful and a smile on her face while doing it. I have been going to All About Eyes for years now and their customer service has me return each year.
My husband and I have both been to All About Eyes now and both of our experiences were fantastic.The team were so helpful and friendly. I would highly recommend going to All About Eyes in Moline.
I was really impressed with the time spent with Dr. Nicole Sidock. She is very knowledgeable and has been there 8 years ...My first visit was very pleasurable. Her staff greets you at the door and I was immediately taken in for my appointment. After my appointment I was Introduced to Lyndsey who went over my options .... The staff is very experienced in vision wear. They really do have a well organized team there. I would highly recommend All About Eyes in Moline, Illinois.
Lyndsay C was such a helpful and delightful person. She took great care of my son. I would highly recommend going to All About Eyes!
Very professional and helpful. I felt like we received a thorough and accurate exam. Most affordable pair of glasses purchased ever!
One of the best experiences ordering eyeglasses very patient tried on a lot of glasses and everyone had a smile
All staff was extremely helpful. Eye exam was on time and through. My frames are adorable and Courtney made sure they fit well before I left. Great experience!
I love all about eyes! Dr Sidock was so nice when she did the exam and it was painless when I did the testing. The front desk rep Cortney was super friendly when ordering my contacts and dealing with my insurance. Would give a 10/10 experience!!!
Ive been to another eye place before and this place was even better. Very friendly and efficient. All the staff was great and it was quick and easy.
The staff was extremely helpful, professional and courteous. They really know what they are doing. I have used them before and will continue to. I highly recommend them!
No reply regarding a legitimate concern. A letter was mailed to a corporate representative, and to the local office, regarding a matter of informed consent for a procedure, as well as a perceptual manipulation of informed consent. No reply was received from the company nor the local store. Upon vocalizing this concern with a colleague, they too report a concern regarding similar behaviors at this location. One would expect a reply regarding such a matter. I will await a reply. I will edit this reply when that occurs. UPDATE: While there is the notation below, about calling them, I still have not received any contract that has been initiated by them. The original letter was sent on or about 10/1/17. If they reply, I will again update this review.
I am very happy with my experience.. Cortney was very helpful, and her service was just amazing! She got us right in and out. I highly recommend going to All about eyes!
Excellent experience. Professional, courtesy and caring . I feel that my eyes and sight is a priority. Cortney was extremely helpful and gracious in helping find the right glasses for me.
Friendly staff. I was in early and they took me back for my exam early. The doctor is very friendly and efficient, all around a great experience!
Went in to get new glasses (had already had my eye exam before). Alaura was helpful in figuring out ones that looked the best. Great experience thanks to her and with great prices.
Hannah, Courtney and Chelsea were fantastic! I was welcomed and helped immediately and they helped me figure out what option was best for me in chosing rose tinted lenses for work and fluorescent lighting. Wonderful and fun group of girls here!!
Awesome experience! Alaura was amazing with with my 9yo daughter; she made her feel so at ease and helped her pick out glasses that make her more confident.
I love you guys! Why did the Davenport IA location close? I am disappointed, I need an appointment soon! I know I can go to Moline, but Davenport was so convenient for me!
They are always very nice and welcoming and have a great selection of glasses as well. The facility is also very clean too. Love it here!
Staff very helpful. Thanks for all your support.
Exceptional service!Cortney, and Sandy, really provided outstanding member service. Thank you ladies!For my eye exam, it was very thorough and explained everything in detail. I will be back.
I went here for my first ever eye exam and glasses. The staff were all very friendly and made sure I was well informed of every part of the process and cost breakdowns.Im somebody who has a bit of trouble with doctors and medical settings but the professional atmosphere, knowledge and friendly staff made this easy. Will definately be returning here for some time to come.*Also a special mention for samantha K, she was awesome and put up with my repeat questions and was super courteous, warm and friendly.
Great experience! The optometrist was very friendly, helpful and reassuring when needed. Alaura was great also!!! Alaura was amazing and worked really hard to get me the perfect pairs of glasses to my liking, paying attention to every detail. I will be a return customer and will definitely recommend All About Eyes to anyone whos in need.
The entire process is quick, and seamless. Friendly, helpful staff. I dont do selfies, and avoid close up mirrors at all costs, so needless to say i dread picking out glasses. Alavra was extremely helpful and i love my new pair. (Aura Iris) Ive been to this location several times and will continue to come back.
Staff was efficient, kind, and knowledgeable. The doctor talked directly to my daughter (the patient ) and explained the process throughly. We will be back !
Friendly staff and affordable prices
Actually i was there for my third time. i have always been happy with their service. soexcited to receive my new glasses
I have been going to All About Eyes in Moline for several years and I always have a positive experience. The staff is very knowledgeable and helpful! Would definitely recommend.
We brought our 12 yr old in for glasses. Cortney helped us pick out glasses for her. Shes a nice lady ! The doctor was professional and welcoming. We will come again.
I am a repeat customer. The staff here are terrific. Jerica made me feel very comfortable. The frame selection is top notch. Dr. Sidock is the best. Appreciate you all..Dwight
My husband and I have not had an eye exam for many years. We had our appointment and the staff was very friendly and the doctor was extremely patient and explained every detail to us. I was overwhelmed with the frame selection and Kyle did his very best to help me find what I wanted. Everyone was great! I called the next day to make sure we were getting no line bifocals since I was very focused on frames and forgot to ask. Kyle let me know that, yes, thats what we were getting and he made sure we were taken care of. I was also able to add the anti-glare that we turned down originally. We havent received our glasses yet, but so far, we had a very good experience. Thank you!
All of the ladies were really lovely! Lyndsey and Hannah were both very friendly and knowledgeable! I will be bringing my husband back to get glasses!
Well I was a little nervous at first because Doctors Offices can be very Scary. You know all those weird devices but then I have seen stranger things free with my Breakfast Cereal. But Doctor Sidock was very gentle with my eye. She even was gentle with the other eye as well. Never mind the fact that I was in a chair in a dark room with lights being flashed at me. In the end I got the prescription that I needed and a diagnosis. I wanted to stay longer but when they suggested they might call the police I knew it was time to leave.To be quite Honest I wouldnt trust my eyes with anyone else period.Absolutely some of the best most fantastic people in the entire city of Moline!And they really are All about Eyes. I know because I asked them about my feet and they told me no, ONLY EYES!!
All about eyes is always so helpful and so cheery! Jerica was awesome and helped me pick out the cutest frames. Dr. Sidock was also so nice and informative! I never leave that place upset. Keep up the great work ladies!
From the moment we walked in the door, Hannah was extremely helpful. From check in to check out, we were very pleased with our service. Thank you Hannah, we appreciate you greatly.
Dr. Sidock was very thorough and friendly. She mentioned things about my eyes that no other doctor has brought up.Jerica was very friendly and helped our daughter pick out frames that fit her face. She took our suggestions on what we wanted and found the perfect pair.
Hannah did a great job in explaining the different types of lenses. I was looking for a replacement for my extra pair of Lafont glasses and she was able to answer all my questions accurately.
Saw Dr Sidock. She’s fantastic. Easy to work with and very patient. Samantha and Chelsea were very helpful with the check in process and in helping me thru the amazing selection.
Wonderful experience. Staff were very helpful and found that my insurance paid for my contacts and exam, which i was expecting to pay much more. I will continue to go here for my eye needs.
Very friend, fast and reasonable prices.I would definitely recommend all about eyes to any one. 100% satisfied with company and by far the best
Great customer service right when I walked in the door! I came to them first and then compared frames and prices at about 4 other places and ended up back at All About Eyes in Moline. Cortney was great the first time I came and Hannah was very helpful the 2nd time!
Showed up earlier than I expected to and anticipated a bit of a wait until my appointment. To my surprise, they were able to get me right in and the paperwork, pre-exam and exam itself went by so quickly! Doc was very personable and thorough but to the point. Great experience! Prices were very reasonable when I got finished up and ordered my glasses. Great selection to choose from and will absolutely refer friends and family. Expected 5-7 days wait on my glasses and they sent me a text and email two days later that they were ready. Covenient hours and fast appointment times- cant say enough good things about the staff and experience.
We love All About Eyes, its the only place our family goes for eyewear! Great staff, super helpful!
Dr. Sidock was very friendly and knowledgeable even helped my wife pick out frames. We were waited on by specialist Alaura and she was a cheerful delight to spend time with and was very helpful.
I just ordered my first pair of bifocal glasses here and this place was amazing! The Doctor was so friendly and helpful. She explained my prescription to me and even helped me look for frames! The staff was also very kind and heplful. They made sure I understood my choices, the prices, and made sure I was happy. I shopped at 2 other Moline places and was stressed out. They both tried to financially take advantage of my lack of knowledge and were rude. The entire All About Eyes staff were great! I would recommend to anyone.
Best experience ever with a doctor and staff than at All About Eyes in Moline. Dr. Nicole, Courtney and Chelsea were friendly, knowledgeable and helpful. Highly recommend.
Excellent polite help choosing and ordering my glasses. Jericho Hannah was honest with choosing my gasses and option plan.
The staff was very helpful, knowledgeable and friendly. I was recommended a pair of glasses I really enjoy.
I scheduled an appointment because my husband had such a good experience with his check up. Very professional, knowledgeable, and easy to work with. Thanks!
Allowed my friend lots of time to look at frames. There was a large selection and he found two great frames. Courtney and Lyndsey helped when he was ready to check out.
I have been a patient of Dr. Nicole Sidock’s for years and have consistently received phenomenal customer service! Last year my insurance carrier changed (due to a new job) so I went to a different doctor in the QC that accepted my carrier and I have to say overall I was very disappointed. Since then I have changed my insurance carrier specifically to make sure I am covered when I see Dr. Sidock. Today I had the pleasure of also being assisted by her employee Sam. From start to finish of my appointment I felt very welcome, was given many options to fit my need, and received exceptional customer service from Sam. I will forever be a loyal patient of Dr. Sidock and her amazing team!
The staff were extremely helpful and Dr.Sidock truly cares about her patients. Great experience!
I love the Moline All About Eyes. Ive been going there since around 2012 I believe, and Dr. Sidlock has treated me like I was a 20 year customer. Even though Im bad at going to appointments regularly, she never forgets who I am when I do finally decide to get back in there for a new prescription. Shes always extremely nice and helpful that I really enjoy going to my appointments. All the staff has always been super helpful as well and went above and beyond to help me with letting me even try their glasses on to see the difference between certain coating options. Even after switching insurance and finding out my new insurance is technically out-of-network with All About Eyes, they explained why and I absolutely understood the reasoning behind it. Even after finding out that I would technically have to pay a little more money, I still go to Dr. Sidlock because I absolutely love my experience there.
Great experience. Always super friendly and helpful. Cortney was super helpful!