Very disappointed! I came to the store last 10/11 to upgrade my phone. I specifically went there to understand the trade in promo on the iPhones to make sure what I’m committing to before I change my current billing plan. At that time I was on a 30GB share plan and getting 25% corporate discount; I was told that in order to qualify for the trade in I have to be on the Unlimited Starter plan and still keep my corporate discount on top of it. So I had the person helping me calculate the difference of what my monthly bill will look like and was told that with my corporate discount that I’m getting it will be cheaper to go to the new unlimited plan. Well of course I signed up for it since it will save me on my moms payments and better I don’t have to pay for the new phone upfront.Then my first bill came and my corporate discount was not there. I decided to go to the store 10/31 and spoke to a different person in the store. I was then told that with my new plan corporate discount cannot apply. Again what?!!!! So basically I lost 25% discount I used to get which was NOT I was told to begin with. I had to call 611 to explain what happened to see what they can do to fix the situation, the problem is I already traded in my old phone which we processed in the store when I got my new phone activated. AT&T wants to put me back on my old plan but do not want to pay or return my old phone - I was on the phone for over an hour and no positive resolution was provided to either basically stuck with a new plan and now I have to pay more for the service and lost my corporate discount. I could have just paid for the phone upfront and kept my old plan. Such a disappointment!

Xavier is a tremendous employee, helped me every step of the way. EXCEPTIONAL customer service. This man will do big things one day. Was extremely pleased by his service.

I came into this particular location out of frustration from a whole different store and Chasity McBratney was extremely funny and helpful. She helped me and did an amazing job. I’m thankful for her knowledge and how quickly she not only helped me but changed my whole mood!!

Chasity was AMAZING. Highly recommed this store. She helped me get my new phone very quickly and made the process super simple.10/10

Charity was great. She helped me get my new phone after I broke the one I had. Very helpful.

Charitys awesome. Extremely helpful and patient. Ì will be return customer

Wow what more is there to say, She set up the phone great service very personalable, had a great time quick efficient 5 stars

Chasity mcbratney is one awesome lady. With outstanding customer service.

Chasity was amazing!! She went above and beyond to help me get my new phone and made sure there were no issues before I left!! Her knowledge and customer service is unmatched. Thank you Chasity for all your help, me and my family will definitely be back!

Chastity was awesome. Really helped us since we are “technologically challenged”!

Chasity helped me! She was so knowledgeable and very helpful! I’m older and sometimes do not understand. But she made it easy! Loved her.

Chasity Mcbratney has been amazing today!!! My screen was broken and I needed a new phone quickly! She was super kind and got me all set up very quickly!! Definitely would recommend her for anyone!

Chastity Mcbratney showed amazing product knowledge and customer service professionalism. Purchased 2 new phones. Great experience!!

Chasity was so helpful getting my new phone all set up and making sure everything was just as it should be. She is very knowledgeable about apple products!

Chasity and Xavier went above and beyond today helping us with our new phones! They took time to explain everything to us and help set up our phones so they were ready to go as soon as we finished!!

Omgeeeeeee!!!! I took my mom to At&T store on Davis Blvd where I received A+ 5 Star service!!!! We were greeted warmly by Chasity 😀 she was witty, nice, very pleasant and very attentive towards my moms needs and concerns. Heck I wanted to buy something at AT&T 😀 Trust me customer service is something I value and after meeting Chasity I will return to this location only for my future needs !!! Thanks Chasity u made my day 👍🏾👌🏾

My first time to an AT&T store. Chasity was great to work with. Very knowledgeable and helpful. Even when I had to go back for more help!!!

Chasity is a true professional that made our experience enjoyable & productive. She is very knowledgeable, listens to needs, is not pushy, & genuinly cares about her customers. What a gem for this AT&T store! Chasity ranks #1 in the world of retail sales consultants.

Fully recommend going elsewhere. We have a large account with over 100 phones and I bought the new iPhone 12 that keeps freezing up and went into the store and it was towards the end of the day and they were trying to close and were sub par to help and wouldn’t exchange a few day old phone just said to come back tomorrow. This is my companies phone and I need to be able to talk promptly to my customers.

The employees here are amazing. They were so helpful during a stressful time. They have a customer for life.

Chasity was extremely knowledgeable and was able to help me get a new device quickly, she was professional and enjoyable to talk to. She was able to make my experience at this store painless and easy. Often times people dread visiting the phone store, but if they have Chasity helping they will actually look forward to their next visit!

Efficient and friendly guys. Just paid a bill but they were so nice Ill be back next time I can upgrade. Thanks

Knowledgeable young lady helped me. I had called Att and nobody could help me.

We visited this location today to get my daughter’s new Apple Watch connected to her phone. Jose did an amazing job helping us. He was patient, knowledgeable and great with managing other customers that were coming in. The customer service he provided was refreshing! Thank you Jose!

Horrible! I came to upgrade my Galaxy phone. Sales guy Tyler sold my S21 128gb which, according to him, has a slot for extra storage card. I spent an hour± only to find out this phone doesnt have a storage card slot AT ALL. I asked to cancel transaction and he did. A 15min later he called me and said they have to charge $55 restocking fee or something like that because the phone box was opened. What? You wasted my time and you want me to pay for that?

Let’s just start this review off saying Will is basically my angel in this dark world of changing and buying new cell phones. We upgraded 3 phones total. He was able to get us a discount on the actual plan and change it over so we were eligible for the unlimited plans and the new phone discounts. He worked with us for hours and had a smile the whole time we even had to call att customer service due to a glitch in the system no fault of wills. Basically I’m driving past an ATT store to go back and see Will at this location and have him set up our cell phones and do our screen protectors this store was clean and everyone was greeted immediately when walking inside and the other employee were super helpful and accommodating when ringing up all the accessories. I recommend this location 10 fold. It made a long process so much easier thank you so much Will. Give him a raise. ;)

Brandon provided me excellent customer service this morning with adding my new ipad pro to the mobile data sharing plan on my account. He also installed a protective shield on the device for me. This man is friendly and personable along with displaying very professional experienced quality service. If I were his manager, I would most certainly offer him a pay increase. I can only hope that other customers get the attention that Brandon provided to me. Thank you sir!

Chasity was very helpful and informative and efficient will be back for her help! Best at&t store experience ever.

Brandon and his team were an absolute pleasure. He provided me top notch customer service while assisting a newer employee. Incredibly personable and knowledgeable staff. Will go out of my way in the future to do business at this AT&T.

Chasity fixed a failed online order for me. My new phone will be delivered today. Chasity also helped me to upgrade to a new plan that will benefit my entire family. She answered all of my questions and demystified my billing concerns. Chasity is Awesome!!!

I had a huge problem with my email and I got the most Tech savvy guy in the store and I left happy and satisfied.

Brandon and Will were exceptional! Customer service was impeccable and delivered with kindness and patience. They answered all of our questions and made sure we understood everything before we left. They were a pleasure to work with and made our experience a joy. Definitely made a long process easier.

They did an awesome job! They were kind, friendly and very helpful!

Will & Brandon have been beyond helpful at the NRH store again ! I can’t say enough kind words of how they have gone Above & Beyond to help me out & get my new AT&T TV service set up !

Brandon went way beyond what is expected of customer service. I’ve never had such great customer service at any business I’ve ever been to. It was obvious that he truly cares. So long as he’s at AT&T, we’ll be customers.

The manager is amazing and everyone in the store helps immediately! My To go to spot everytime and definitely recommend it to anyone trying to do anything to their line.

I was so impressed with the service at this Davis location. I had some trouble with my iPhone and Steven took such great care of me whilst dealing with a very difficult customer. Will definitely be attending this location for all of my phone needs!

Beyond good! James and Will both are exceptional. Professional, courteous, fun! Give these guys a bonus/raise. Hated to leave. Thanks!

Brandon Hall and William Hilt were AMAZING! Very helpful and knowledgeable on all AT&T products! Highly recommend them for any issues.

We started our account online and they totally messed it up. We came in to this store and the manager Brandon helped us clear it all up even though it was hours of his time and dozens of phone calls. Would definitely recommend this store for any AT&T customers.

Brandon was extremely helpful and knowledgeable. He went above and beyond to help me get a new phone. Will definitely return for any future needs

Steven and James were great! Switched from T-Mobile and spent the afternoon learning about my new phone and absolutely delighted! Happy to be a new AT&T customer!!

Brandon did a GREAT job for us. We are in our 70’s and not comfortable with tech. ThanksBeth Paul

GREAT!!! James stayed past close to get my new phone ready for me. I felt so bad for keeping him over but he truly did not mind. Theyre even working on locating the case I want. Highly recommend James.& Dylan both!!!

Excellent help from Brandon! Saved my life with no frustration! Thank you!!!

Steven was very friendly, very helpful, and managed to sort all of the issues we had with our phones.

Brandon is awesome! He is thorough and incredibly professional! Thanks man!

Excellent service and knowledgeable staff! Thank you.

Great customer service experience! Corporate is lost when it comes to taking care of customers. This local store stepped up and made up for their mistakes. Thank you Dale!

Not a corporate AT&T store. Just an authorized store, didn’t help to merge the accounts or return the trade in phone.

Brandon did a great job taking care of us!

Great customer service, good people to talk to and they helped me sign up for new services!

They’re nice, but clueless. When you have an issue or question, they’re default answer is to go to a corporate store. Made the mistake of signing up with ATT here and our bill hasn’t been right since. It’s been a constant headache. Don’t waste your time here. Go to a corporate store.

Michael Golden was terrific! He knows phones and is aware of the time so youre not in the store forever! Strongly recommend this store and ask for Michael!

I don’t want even 1 Star but wantes to leave a review. I was trying so hard to get a new phone after shattering my screen screen and pulled up to this store at 6:39. I mean 21 minutes before closing and the doors are already locked! The guy unlocked and said we are trying to close. Seriously 20 minutes early. A business shouldn’t have posted hours if you arent going to sell phones! Tomorrow is a holiday and I wanted a new phone. Ridiculous!!!

What Will did for me was simple. Still he knew what to do and saved the day.

Worst customer experience ever. Returned to this store because one of their employees was very helpful with getting set up with International calling (didnt work, not his fault), and told us to return when we were ready to try to deal with a few other problems. Have a 4K genie mini box which will not work with our Sony 4K TV, have contacted phone customer service MANY times, been told it was a known issue and also had a tech out who was clueless. Anyway, we use a non-4K box from one of the other rooms, just to have regular TV in our main room.Anyway, when we tried to deal with this issue, like he directed us to do, we were told by the apparent manager, that they will not deal with this issue, just have to call customer service, explained I had done that multiple times, spoke to supervisors, tech visit, everything and she noted that there was nothing she could do, or at least nothing she chose to do.Also explained that we often get NO SERVICE inside our house on AT&T wireless, we are new to their service, despite being told it would be NO PROBLEM, we are in the highest coverage area. Well, this still does not get us service inside the house, much of the time. They suggested a micro-cell, which of course would be an upcharge, to get service they promised we would have to begin with.Get the picture? AT&T is very good at signing you up for things, they just are not very good at helping you get the things they signed you up for.

Steven and James were awesome!

Very friendly and helpful. I have at least 4 other stores closer to my house, but I prefer to drive to this one if I need anything.

William Hilt should be a Branch manager ASAP. I have spent 13 plus hours on the phone with AT&T and he resolved all of my issues. If it was not for William I would have canceled my account after 18 years!!!

Yall dont even deserve the 1 star I have to put to leave a comment!!! I went in to have yall inspect my phone for water and physical damage so that yall could put a note on acct that its good to be covered under warranty which yall said it was done and that it would be covered only to call customer service later for them to tell me that what yall put basically meant I had dropped my phone so that it wouldnt be covered under warranty and yall couldnt just tell me that when I was in your store!!!I also got service for an iPad I had which took an hr because yall couldnt figure out why data wasnt working and told me that it should just be a delay in network and to come back tomorrow if it wasnt working, I left and went home and reset network settings and when iPad came on data was working! So thanks for nothing!!

Easy to find on Hwy 26. The staff is extremely helpful and pricing is competitive.

Dale was extremely helpful! Great customer service.

This was a pretty easy experience. The person who helped me was very knowledgeable, and she did everything to get my new phone set up for me.

Excellent customer service from Chris, who helped transfer from old phone to new phone, and found best protective case and screen. Identified discount for veterans.

Great experience. Staff is super helpful

Great

Steven was awesome

Great manager

Its a clean store but the problem they have only one person working and 4 customers waiting 🙄🙄🙄Cant believe they can move workers from store to store to cover

Very helpful with a phone problem

Exceptional!!

Chasity was amaizing i am completly new to this she treated me with so much respect i really appreciated her and the entire experience!!!