Went on a Tuesday and they were closed. I updated the Google Hours to reflect that. The sign on the door said open Mon-Sat 11am-6pm. The T-Mobile website says closed on Tuesdays and open on Sundays. I suggest checking their website before going in.

Great experience! Highly recommend! Great service from a friendly team of Experts and Leadership.

From the moment I walked into this store, I was greeted by the store manager. I knew what I wanted before walking in, I was surprised that he understood my wants and needs. He was so peaceful about it too, like if he knew he could make it happen and he did. Like wow! If I could give this location a 10 star I would. They all have great customer service, Pablo was also great helping my mom get her new JBL speaker all together. We both walked out with something new and very pleased. (: keep up the great work!

Nate is wonderful. He knows his his way around phones and is very patient.

Went to this store at 11:45 this AM and it was locked up tight. Lock box on the door and the window gates were down. Sign on the door says they open at 11...

I showed up and the doors were locked at 4pm on a tuesday... no message on their site, no message on the door. Just no one showed up to work?

I went to this store because it had better reviews than the other stores, but I dont know why it does. My phone died last night, it is completely unresponsive, and Ive had it less than a year. The water indicator strip had a little corner of it red, so they assumed I damaged it, even after telling them that I hadnt dropped it in water, or near water, so I have no idea how it turned red. The lady who helped me seemed to know nothing about phones, and even less about customer service. When asking what my options are, she said it would be about 450 to send it in through them, or 175 to send it through the insurance I have. When I asked why it would cost to much to send it in when I hadnt damaged it, because its clearly just a faulty phone, she said that they might find that it isnt water damage, but then that would be bad for the store. Those exact words but it would be bad for the store came out of her mouth, more than once. I didnt really understand what that meant, so I asked her to clarify. She didnt want me to send it in through them because when they did find that it wasnt damaged because of me, they would charge the store, which isnt really my problem, seeing as Im the customer. I will not be returning to this store, and Im seriously considering leaving t mobile all together. I now dont have a choice, and have to send it in to insurance, which will cost me almost 200 bucks that I shouldnt have to spend, and leave me without a phone for the next three days. I might try another store, but this one had the best rating, and it was complete bullshit so I cant imagine anyone else would do something to help me. Apparently at T-mobile, its the store that comes first, not the customer.

Staff was wonderful and very helpful

Thanks to Miguel for helping our family switch over. Great attitude and knowledgable. Great experience and great deals for our family. Thanks again.

This store has the best customer service of any business Ive ever used. They consistently have the nicest, smartest most knowledgeable employees every time I go in.

The staff was amazing and so helpful. We switched from AT&T (who has always treated us terribly) and it was such a nice change to be treated so well. Efrain, Chris and LuLu are all awesome!

Awesome customer service. Samuel solved my problem asking the right question and he ordered for me my screen protector. Well done Sam

Very helpful and polite

Gerardo and his team are great. They go above and beyond.

The staff that works Friday mornings dont know their job. Waste of timeVisit Southlake store. They are great!

Carlos was very generous and helpful if it wasnt for him I couldnt able to disconnect a line. Thank you so much Carlos may God bless you. Location Davis Boulevard and Tarrant Parkway T-Mobile

Helpful stuff! We opened a new account and purchased a new phone. in a week, phone got broken and needed a replacement, visited a second time. All our visits, we received the help we needed! thanks to you guys especially to SAM!!!!

This is the BEST T-Mobile store in the entire metroplex! So smart and helpful.

This store has the most knowledgable phone nerds of any t-mobile store ive been to. If you want to know about smartphones (android, winmo) before you buy one, ask these guys. That, and them not pestering you every five minutes, will make this my home store.

Very helpful & friendly. The know their stuff.

The site was clean and the staff was nice, but this is yet another store that lied and came up with more fees Ive never heard of.

I didnt get the answer I was hoping for today, we will try again.

What a nice shop!

Fantastic customer service!

Very kind, knowledgeable employees!!!

Few representatives. 5 customer ahead of me, it took more than one hour to help me!!!

Best T-Mobile store!!

Being here once staff was friendly

Great!