I went in looking for a printer (they hardly had any on hand and offered to order me one) and I walked out with a Nintendo Switch and a video game. The service was really friendly although due to Covid it looks like they really hide and come to help you when you request it. The TV section did look a little bare but hopefully they get more in when I return to purchase one. I liked the central location. Very easy to get in and out of. I will definitely be back to this location.

Better location than before... Easy in easy out. Yet have a good inventory on most items Ive been looking for

Absolutely phenomenal service we came in looking for Im looking for a particular product the gentleman as we walked in He was kind enough to check stock and cost of some of the prices before we went back to go look at them .what my grandson selected was more than what he had with him. The nice clerk said let me see what I can do for you he went and found a manager and we ended up getting over $30 off of The cost. Needless to say my grandson is head-over-heels over his purchase

Recently, I purchased a treadmill through Best Buy. The treadmill delivery was seamless however, the assembly turned out to be a pain in the neck. On first attempt, the team of 2 could not assemble it as they said we need 4 people to take it down to basement and tgerefore, was rescheduled. On second scheduled day, no body showed up and per online geek squad team, even though it was confirmed on their end, the team who was suppose to assemble never got any communication from Best Buy. I spent hours worth of time going back and forth as to where they are and how it needs to be reschedule one more time. After going through the agony of scheduling it again with calls dropping and repeating the whole story time and again to every new online representative, once again no body showed up on the scheduled date despite confirmation messages/auto calls. At this point, I could not waste my time any more dealing with them and cancelled the order at store and will now wait for it to be picked up and refunded. Worst ever experience at Best Buy.

Helpful and respectful workers here. I know they are paid more based on getting sales but the people we interacted were willing to show us to the correct salespeople for our needs. Some stores that person will do all they can to take a sale. Also the support was great, our helper went as far as to go search the back room for a device, and also incoming sheets of possible devices.

I searched all over Omaha and I found that Best buys deals are the best for TVs. Just got a great 4K TV for under 400 dollars after tax!

Did t have what I needed on hand, but the employees were very helpful!

Worst customer service ever. Best Buy doesnt care for or want the business of disabled people. No electric shopping carts. Manual push by another person wheelchairs. How can a disabled person be expected to shop. Attitude from security at front door to rude employees. Ill take my money 💰 and plenty of it else. This place sucks.

It was so easy using their app I picked up what I wanted and I scheduled to go pick it up and boom it was out there and then I had no idea it wasnt even advertised I got me an echo with Lexus Bluetooth speaker and they said you can come pick it up anyways fabulous excellent customer service and the prices you know I could I really couldnt afford what I was buying but I couldnt pass it up and Im so excited to have it I cannot wait to set it up I have not set my TV up yet Im trying to rearrange my bedroom and its more furniture so well see how that goes if not I dont care Im afraid to put it in my living room pretty much but I have to rest a lot and Im really hurting Im really disabled and they were great they were wonderful and they came immediately out she didnt let us know when youre here boom Day out it was amazing I cant wait to go shopping there again kudos and two Best buy

Got a lap top from here. The worker was helpful. When I let him know I did not want what he was showing me. I asked about the difference of the two I was looking at. He had helpful information.

Best Buy is amazing again. Love their new effortless curbside pick up. Theyve worked on their website to make it run smooth.

Best Buy has never been my favorite place to shop for electronics because theyre so expensive sometimes though I would like to be able to go into the store and walk out but the product that I went and took it however this Best Buy if I wasnt shopping for anything there would be a hundred employees asking me if I needed help but the day that Im in a hurry and go in there and need someone to help me not one employee is today found I have to go chase one down and then when I get to the register Im checking out the cashier is too busy talking to another employee about a check cashing machine it says listening to me I had to repeat myself four times and Im not very happy with the service

Sure is nice to have a national store with great, representative new technology product.

I cannot recommend them as a place to buy stuff, but they accepted my return and the staff was polite.

Help was good. Had no headphones in stock. Walmart keeps a better selection than this store

I went there to pick up a laptop for my wife. This is a bigger store than some Best Buy stores. I was able to get in and out quickly.

Great service for phones and they changed my contacts and photos for me in less than 30minutes after setting up my new phone for me!

If its electronics you want, this is the place. The staff is actually helpful & knowledgeable about what they have. Big plus ! Not all places have that.

My rating is going to echo my other Best Buy store reviews. You cant call the store to get help how ridiculous is that? They blame (covid) and people calling about the PS5 and Xbox Series X. They dont pay their employees in geek squad enough to tell if all parts of a return are there anything with inspected stickers. Other then that this location is a little behind the larger stores for obvious reasons buts it gotten better with custom pc parts in stock small things like thermal paste were impossible to find on best buy shelves until recently.

Great place and the staff there are always happy to lend a hand.

Waaaaaaaaay friendlier than village point best buy. Probably cuz the employees arent a bunch of rich brats.

Had what I wanted. Had to walk up to the electronics guy and interrupt his cell phone time so he could point in the general direction of what I needed and say over there. lol

Took our laptops hear the customer service was the best of the best they moved fasted and fixed alot in time needed.When my wifes laptop acted funny and she uses braille the moves like a ninja and got her laptop up and running fast this blew our minds.The cared about a disabled person so well they pushed her laptop to the top of the line and it was finished in less then 24 hours what a awsome Job way to go.She communicates with the world threw her laptop and braille machine to talk she is blind deaf so this was out standing

Service is a hit and miss depending on who helps. I had great service. Not so much for my daughter.

Love this place. So many new appliances to look at.

We had curbside pickup and the employee brought our item out quickly!

I’m pretty sure the hold music is designed to get people to hang up.

In all honesty, extremely disappointing to come to this location to get post paid cellular service. No common sense in quoting etc. Train your people or have someone that knows what they are doing help the person assisting customers going into a 30 month contract. Two people were assisting me and both acted like they didn’t know exactly what to do.

Got a great little Sony speaker to use in the car while driving

Do not buy anything from here. When you call they say they are no longer taking calls at this location. Even paid extra for geek squad services and they to are extremely hard to contact. Been on hold for 30 minutes twice now because the call magically gets disconnected… save yourself the hassle. Purchase from a company that provides service after the sale.

Got in and out in less than 10 minutes. Staff member asked if we needed help, told them what we were looking for but didnt know whether wed buy today. They showed us where to look, and then left us alone and didnt pester us. 5 stars for that. We decided to get one, found staff member. They verified it was in stock, charged us right at the desk and told us to pull up to the front door and they would bring it out. Painless experience. Price was actually cheaper than some other places as well. Will remember to come here in the future.

Went in for a new phone. Val and Gia were phenomenal to work with! Best experience at a Best Buy ever!

Friendly, helpful staff, and generally speedy service. I go here for most of my electronics, including supplies Ive needed for work, and have gotten a couple tablets and a laptop from here. They are around the same prices as other area electronic stores. Tip: if you know a local competitor with the same product but you want to get the Best Buy Geek Squad protection, ask if theyll price match!

I took my little 72 yr old neighbor to purchase a laptop and the gentleman that assisted us was so courteous, informative and honest it was refreshing. He was very calm and patient with all of her questions and went way out of his way to make sure she fully understood all of her options. I believe the best part was he didnt try to upsell her at all and just offered products from within her parameters. I setup her laptop and transferred her files and information to her new one. Now she is off and running like a little cyber queen! Thank you for a great experience

Kelvin was very helpful and knowledgeable. The service was greatMy computer was ready for pickup on just 2 days. Highly recommend Geek Squad!

Our washer broke and we needed a new one. We asked for whatever top loader was in stock. There were two and we chose an LG. 10 minutes later we were done and that included my wife applying for credit. Washer was delivered a few days later including hookup and old washer disposal. New washer is quiet and works very well. Very happy with this purchase and this Best Buy location!!

Only gave them the 4 stars bc salesman that rang up my purchase was very professional.From the time I walked in to the time I left and I shopped the small appliance and the major appliance depts no one said hello, can I help you or anything. I had to ask electronics if they could ring up my purchase. I did not need a bag and was in shock when leaving, the 3 men standing at the front doors didnt stop me for a receipt!

Usually I come here for Steelbook movies or looking for BluRay and DVD 4K movies as well. Seems like they dont carry many steelbook movies but that is ok. Always find something here to get.

Great place to shop the young man that helped me yesterday knew exactly what I wanted answered all my questions for me and checked me out within 15 minutes of me entering the store it was awesome

This location isnt bad..needs improvement. I dont know if its because of people and social distancing or what. The organization of the store and product availability needs work. Staff was nice and greeted me as soon as I walked in the door. With a large electronic store within a mile south of this location, its time to upgrade the look to the best of your ability.

Love this location! Staff is always helpful and nice. We have always gone to this location for all of our appliances.

Went for some new gaming gear. Zach was awesome and a big help with my decisions. I will be back.

This location is absolutely amazing! Great costumer service and is it just me or does it seem like they only hire ex Chip and Dale employees? Haha no complaints here!

Not helpfull at all. I usually love best buy but the last 2 times Ive been no one was willing to help me.

Always my go to for electronics in town! Im glas they carry more pc components now!

The staff at best buy were very helpful. The store was clean and well stocked. They had exactly what I was looking for when I went there.

Honestly had a good salesman here, Australian or English guy. It was a pleasure.

Limited product, but still helpful Store associates

After waiting on hold for over 35 minutes two different times, I went into the store still on hold! I asked to speak to a manager, “Jenna” stated that she was one and what did I need. First I showed her my phone, and how long I’d been on hold. Not apologetic or anything just said that their store doesn’t get the calls and they are routed somewhere else!? I then explained my situation I had with a coupon from Ring and what I needed. Without hesitation she would not except the coupon. So at this point I just asked for a higher up supervisor and she wrote down the customer relations number, that is not even in the United States! And then “Jenna” had the audacity to say “do you want me to put this back for you?” (I brought the item to her that I had questions about.) Excuse me!? Really?! She is a manager, and was being very hostile and rude with that statement! Very unprofessional!

Great service and help with our problem. Got our issue resolved after checking on a few things.

I had a very nice young college aged man named Connor help me the last time I was in there. Not only was he very knowledgeable, he was very patient too. He is a great asset to your company, and I will be asking for him the next time I go in there.

Sale Person was amazing answered all of my wife and my questions!!

The Assistant Store Manager, Jenna, was very helpful as we looked at security cameras. Shes very knowledgeable about all the brands. Great experience!

Gor to get with the program people its one of the only trie electronic stores left and if u cant go in there and find something u wasnt lookin thats right it gets it my seal of hell yea

Husband came to get something for our television. Sales clerk very helpful and Best Buy had item.

I purchased a camera that I found was not for me. So I returned it to this Best Buy and purchased a tablet instead. Being somewhat technologically disinclined, a sales associate named Gage showed me how to install and download information onto an SDcard and made sure I understood how to this. Gage was patient, attentive, and very friendly. Its employees like Gage who really make a business welcoming in the eyes of the public. Im definitely a satisfied customer!

Young salesman very helpful.

Love getting my electronics from here!

Very friendly and the gentleman that came over from geek squad and help me was great I wish I could remember his name!

Friendly staff, just no products. Looks like theyre getting ready to go out of business.

Honestly I only go to bestbuy if they have a crazy good deal which is rare. Their employees dont ever seem to know any information other than what the tag says or what the website says. They also refused to price match something that was on PowerAs amazon page when they had it about 30% more expensive. This is a huge example as to why retail is slowly dying, I ordered it and Im getting it tomorrow and saved 30% on it. Bestbuy has honestly turned in to a showroom for me to physically see what I am about to order.

Great Place for baying electronic products

Being a technological person, best buy kind of feels like home to me. The atmosphere is lively and the staff will always be able to help you find what youre looking for. I would definitely recommend best buy to a friend if for whatever reason theyve never heard of it before.

Had a terrible experience with Home Depot buying a washer and dryer. Came here, they matched everything with great service, no hassle, AND are delivering my washer and dryer way earlier than Home Depot. Philip was very fast, helpful and friendly throughout! Thanks for a WAY better experience!

Dylan at Best Buy excellent in assisting me in purchasing of TV and explaining what best suits my needs.

Horrible customer service. They will not make an effort to correct the issue. With this behavior they will soon be a dinosaur like Frys electronics. I will make my purchase online now from another company and will have my item by tomorrow where they could have easily worked with me and made the sale tonight.

Went to look at replacement phone and plans. Currently with Sprint and looking for possible change. Only rep avail was Verizon. No brochures were available for any carrier to explain plans. However, the Verizon rep was doing his best to answer our questions the best he could.

Excellent service, friendly people and explained my options well.

Knowledgeable staff, quick to help.

I had to make an exchange which I was handled efficiently and courteously.

Had to return an insignia ice maker cause the pump went out. Had to wait for about 20 mins cause of a radical customer before hand. But the process took about 5 mins to get a new one semt to our house. Took 4 days and we now have a nice working ice maker again. Thanks geek squad.

Generally friendly and quick service. Tends to have folk who arent necessarily knowledgeable in their department so do your research before you go in to buy.

Walked in, told guy at the front of the store what I wanted. He told me where they were. I bought what I wanted and was out the door in less than 5 mins.

It seems they are maintaining good health protocols - managing numbers of people, etc. We went in for Geek Squad appointment. Reservations required. Once there it went smoothly. Good, productive visit.

Had to go in today to get a new phone. Other than when the manager switched my salesman in the middle of our sale, my experience was great. The employees that helped me (Adam and Andrew) were both awesome and really nice. I had complications with Verizon and they were patient, even though I didn’t have an appointment. Adam was my first salesmen, then when he was forced to move to another department, Andrew took over. They were both amazing and very helpful! There was also another really cool employee not on the clock at the time that had an appointment, but he was nice enough to let me be helped first. The employees are obviously what makes this Best Buy awesome. Thanks guys!

Store is well organized. They do price matching

They had exactly what we were looking for the sales rep was very helpful to us gave us time to look around and make our decision then came back and asked us what we were thinking. And well because of him we bought it very nice guy. Whish I remembered his name.

Very anti friendly, didnt have what we needed and shelves where kind of bare.

Great visit. Very helpful.

Its amazing that an associate can walk by and look at me 7 times without speaking.

Had a return and had no issues

Good customer service. Great selection.

Do not trust Best Buy if you are purchasing something you care for. I ordered a PS5 on November 22. They gave me a “payment error” and said I had 24 hours to update it. They canceled my order immediately and wouldn’t work w me at the store. My cousin goes in because they canceled his yesterday and they preserved his order. They do not respect their own word and favorite and work w one customer over others

Had excellent service finding everything we were after. The speakers set up for testing had power and were on but no sound came through. Not a big deal just disappointing.

Met at the door with how can I help you? Uh, Id like to shop here? WTH? If I wanted help shopping, Id ask someone. Also, closing at 7PM just 2 weeks before Christmas?? But you can pickup online orders until 9. If I didnt want to shop in-person, Id order online and have it shipped to me.

I revisited this location and noticed a turn around in customer service however, this could be a fluke. This newer building helps modernize their appearance and appears newer. Inventory still seems eclectic.

I have had issues with best buy. No hassle on returning defective phone

Great place for electronics, prices kinda high but when they have sales its great

Just like any best buy. Overpriced yuppy land. The tv sales guy was very knowledgeable. Ill give them that. But at the end of the day not knowledgeable enough to make a decision to buy anything there.

AARGH!!!WON’T LET ME TRADE IN A OVER SCRATCHED CARD!!!“call nintindo services” they said!!!Hisssssssss

Very little help to assist on the floor. I had to wait about 20 minutes for help and then they didnt even have what I needed. Thank God for Amazon.

They were great helping me trying to find something even though they did not have it and I decided to buy something else and they were great help finding me the best of what I wanted they did not try to make me buy something I didnt want

Meh, just a best buy

Didnt find everything easily, but otherwise very positive & safe feeling. Enjoyable experience!

I went to get a screen protector installed and Cody did it for free in less than 5 minutes. Great service.

I was there to pick up my husbands order that he placed. I went inside thinking it would be faster and easier. Waited 10 minutes. Then they had to ask the manager if it was ok that I was picking up the item even though I had the receipt and showed it to them and my last name and address match the receipt.

Super helpful with my laptop issues

The worker I talked to about TV was very knowledgeable and honest.

We got help when we first went in but couldnt get help when looking at dishwashers

Friendly and helpful staff.