Kudos to. Mary and Marcus at the Boost Mobile store at Ottawa, Illinois. My wife and I went in on Tuesday July 14, to purchase a mobile phone plan. We were interested in 4 lines for $120. Everything went smoothly until the fourth line setup. The person that this line was being set up for was coming from Sprint. We started running into snags that werent clear but Marcus persevered and jumped through all of the hoops. Mary realized that the problem wasnt Marcus but that it originated from Sprint, asked to speak with a supervisor. Unfortunately they were disconnected and it wasnt until later the supervisor was on the line. Long story short, if it wasnt for Mary and Marcus hard work and tenacity we wouldnt have become customers. Mary and Marcus, thanks again and job well done!!!!!

Salesman was nice for the most part Mark, he is definitely smart. He tried to outsmart me in pricing . I know boost very well. The kid is smart about the phones I will give him that. I just did not like how he was trying to be pushy with giving me higher plans for the same service. Mark refused to take my tip money after fixing my phone . He was just trying to get me to buy a new phone . I did not need one. I walked in this store a year ago it has definitely changed. The people before was very lazy but these people they have there now are definitely different, there like car salesman. Boost I have no problem with your people there no keep them, but please address my concerns . What if I was a person that did not know about boost he could have took advantage of me please and thank you. I am a customer not a walking cash cow.

I came into this boost mobile not to happy, I got the run around over the phone. The employee name marcus was pretty compassionate. He told me my service matter. He is very talented that’s all I can really say . I have switched to a lot of different carriers before but never once have I got customer service like this .

Marcus is wonderful! His customer service is fundamental. He went over and beyond to help me. I havent had service like this ever. Marcus definitely gave me hope and reminded me theyre are still good hearted people in the world. He definitely deserves a raise and a bonus.

Marcus was great!! He helped my daughter get a phone after 3 times of us coming in and trying. He did everything in his power to make sure she left happy. It means a lot to have employees that care about the customers.

My phone has been locked for 2 weeks, I went everywhere to find help !, no one could help me . I come here and Marcus gets into my iPhone . He is Good ! Like seriously. He got right into it, thank you so much Marcus you are a cellphone Genius!

I was a Virgin Mobile costumer, Very respectful young man. Did not know this is how the service is at this location. I encourage everyone to always visit this guy. Very friendly and funny!

Marcus was great.. He help me for my 200 questions.. Than got me on the right track with phones for my family..When you want great customer service go see Marcus..Thanks for everything

I walked in there and it smells so clean. Very friendly he stands by the door and always shake my hand. Idk why he is always in a good mood . Not use to that here but thumbs up 👍.

Very nice guy, if you have phone problems I suggest you go here. He is very talkative though but really good hearted person it seems.

:( i am a transgender female, and got called a guy at the time i was there by a customer, the boost mobile guy there yesterday did not laugh, he ask the people there whats funny,they stop laughing at me. He asked them to leave, and told me dont you ever for a second doubt who i am, and told me smile because for every dark day there is a brighter one ahead. We just began talking and laughing, he treated me as a actual person should. thank you whoever you are i am now smiling because of you :)

Marcus was so helpful at getting me my new iphone. He has very good vibes and went above and beyond for me to make my experience at boost great.

If you come to this store, the guy there is really name marcus ! thank you for helping me with my phone, .its great to see people out there that truly cares.

That guy there Marcus is intelligent, Its the tall guy, I felt like almost at home, loved his energy, that’s a special guy . I will be coming back to this location in the future.

Marcus gave me a pretty good experience. Very positive guy.

They all stick together! Don’t like going to the Pontiac location so I always go here. Had a issue with my phone, the guy told me I need to network reset it, I did . I began to explain how I dislike the other store In Pontiac and the experience I had and I know the manager Mary . He did not want to hear me out, refused to talk to me about it . Completely ignored me! Never see him at this location before he is very tall and a African American male . He was nice and all but I think he needs to go. You don’t ignore customers when they are tell you there problems with the store! He kept saying anything else and smiled and told me to have a wonderful day ! Could not tell if he was being sarcastic. Something is going on I don’t know, Mary is the ring leader they all follow what she says without a doubt .

Anytime i go to any other boost mobile i dont get good service. Boost mobile you guys need to mirror how this guy here treats people. He needs to train other people, because other places they just dont care. Boost mobile please keep this guy. My only complaint is this guy is to hyper. i told him i was thinking about adding a line and he damn near followed me out the door talking about all of the options i had. for the most part i will be back.

I went to this store and Mary and Marcus really went above and beyond helping with all my needs and took thier time to show me everything i needed ..and because i was a boost mobile customer before and treated them with respect and acted like i was own nothing or demanding anything they really hooked me up ...Omg lovin my boost store and their service ...other stores should be more like this one ...just sayin ..God bless ...keep up the great customer service ...

MARCUS IS TRULY an amazing worker bless his heart, I came in for an A20 some boost mix up insanity and he tried he talked about how his day also went . Do not ever rid him. Ever hes a great asset to the Ottawa Boost Mobile ! THANK YOU MARCUS

I came in and was very satisfied with the costumer service...Your employee Marcus os amazing and he was very helpful and kind...He anwsered everything i asked very polietly...I am very happy with my stop in your boost store!

Salesperson was very knowledgeable . He activated my daughters new Galaxy 7. GREAT phone. my daughter who just turned 13 is extremely happy. we also out insurance on the phone. plesant experience

Marcus was amazing!! His customer service was exceptional!! Very informative in every aspect!!!

The staff went above and beyound trying to fix a problem that was out of my control. they spent hours working with corperate and in the end had me in and out of store in 15 min.

I always have great customer service there but when is your store open for business? Second time trying to go there during your business hours and its not open! Will you be open today at least? Called but no answer!!!

Anytime you go here just ask for Marcus, he is Great!!!!!

Theyre very knowledgeable with my phone and fix right there. Brad

Needs inprovement badly even on thier phone people

I had a great experience here with much help from Marcus and the young lady, I would recommend this store for sure

Ive been very fortunate with my prepaid phones... And once again Boost has not disappointed. I needed a way to tether my laptop as I unfortunately had paid straight talk $50 for 5 gigs data thru a hotspot for over 2 years... Makes me sick when I think about it. When I saw Boosts $60 unlimited plan which offers 20 gigs of tethering + unlimited mobile I bit the bullet an went for it. Now Im almost tired of the internet Ive got so much data. And top notch coverage. Even getting it at a friends farm in Ellsworth, WI which is situated in a valley where none of them get service... With a big grin I do. Most the time, very happy with my LG X- charge phone as well for the money.

It shows theyre open right now but yet when you call nobody answers and if you go there no one is there. This is not the first time as a matter of fact this is the third time and over the last year since Ive had their service that they have not been in the office during office hours. One day I called ahead of time the lady told me they would be there till 6 I got there at 5 and they were closed they already left. Im having issues as we speak with my phone cannot even access my own account or pay my bill. A new phone store just came into town I may have to check it out this is terrible absolutely no customer service.

Horrible customer service The district manager was basically scolding me yelling as if i was a child. I dont see how this store or the one in pontiac IL havent been closed with all the bad reviews.

I would give it no stars if I could DONT WASTE YOUR TIME OR MONEY!!! Definitely do NOT TRY and order a phone with them, when your phone gets in after three weeks Plus of waiting they will try and charge you more money for it even though you already paid half of it down and they told me the price WOULD NOT change no matter how long it took to get inAll they will tell you is Im sorry, Im sorry Im sorry Im sorry Im sorry, if I had a dollar every time they told they were sorry I would have the 300 plus dollars they tried to SCAM me out of, but there not sorry enough to do anything about it. If you enjoy getting talked to and treated like an idiot, and enjoy trying to be scammed come here,,, IF YOU WANT THE BEST SERVICE AND PRICES I would DEFINITELY TAKE YOUR BUISNESS to the PERU STORE!!! TRUST ME Youll be happy you did. I dont see how they are even in buisness treating there customers the way they do!!!!!

Excellent customer services with the ladies working there she helped me with my no or slow internet problem and when i leave the house it says i dont have data roaming on hopefully it can get fixed i added one person to my family plan with hopes of adding several more in coming months

Friendly Manager and great prices!

I am sitting in my car waiting it. It is 10:30 door says opens at 10:00 and online site says opens at 9 and is opened.

Very unfriendly and unhelpful staff, always smells like pot in the store

Simple concise and to the point

Scams