Customer service was great. Connor was fantastic and very knowledgeable. I’d highly recommend his help for future purchases or any questions or concerns with Verizon. Very pleased with our service.

This is a very busy store. Kyle and Ryan were very helpful on my return trip to pick up my phone as was Nate on the day I ordered it. After receiving a notice that my phone had shipped, I stopped at the store to check when it would be in. Kyle checked in to it for me and helped me with a problem with my current phone. I had discussed this with three other agents and he was the only one to do anything to try to resolve it. My experience with these gentlemen was very good.Diane Reed

Conner was very helpful and very polite. A real nice down to earth attitude. Definitely will keep going back to him. I also have to say Anthony was so helpful too. I just love the positive attitudes of the staff. I always leave either laughing or just smiling. They make me feel like family. Best place ever. 🥰

Great customer service. We received excellent help from Christian selecting two new phones and a mobile hotspot. He explained everything very well and we are very happy with our experience.

Highly recommend this location! Connor was a great help, and got us all set up very quickly!

They can solve any question I have,so polite

Horrible experience!! I asked then a simple question due to switching to a family plan from my single plan if I could do it in the future and they kicked me out .. went to a different store and they helped me out right away …. Don’t recommend going here!!

A full service operation!! The owner waited on me & took care of my problem. Will continue to purchase all phones here& recommend to others. Would rate 6 stars if GOOGLE allowed!!!

Won’t sell Verizon SIM cards without a phone. Need a SIM card replacement, not a phone replacement. Go to a better Verizon store. Don’t waste your time here.Will call Verizon 611 to verify if stores can withhold SIM cards, even if it is a poor third party retailer

I needed to get a new phone for my husband and myself. I was greeted by a salesman named William. He was absolutely great. He explained the plan I had and how to save me money. He then assisted me in choosing two great phones that were easy-to-use. He explained new features on them and all the bells and whistles. I left there very satisfied and couldnt wait to show my husband. I received a call from William today to see how I was enjoying my new phone and if i was having any issues with it. Then he said that the price he told me that my monthly bill was going to be, is going to be less and I couldnt be more happy. They go the extra time to make sure I was getting the best value for my budget.. This wonderful Verizon store really cares about its customers. I will always go here to get the great service that they offer. William your the best!

Great experience. Connor was very patient as I changed my mind 5 times on if I was going to get the new galaxy or iPhone. Didn’t even phase him! This was our second time working with him and he goes above and beyond. Would recommend! Ask for Connor! (Even though I’m sure the others are GREAT too) (:

Connor was very patient when we went in to add a line to my plan. We had lots of questions, which he answered with professionalism and intelligence. Highly recommend seeing him for your phone needs!

We worked with Conner & he was absolutely wonderful to work with! He made the whole experience effortless for us & answered all of our questions! Super happy with our experience & will definitely be back & telling everyone we know!

I have used this location to pay my phone bill for over 3 years now and not once have I had a bad experience. Even through the covid scare the staff has always remained professional and helpful.

Staff is always so helpful and great to work with! This time I worked with Guy. He was very friendly and got me in and out quickly, taking care of the reason I was there. 10 out of 10 for him!

After visiting 3 different locations, one being a VZW company store and calling VZW customer as well as chatting about getting a new phone, this was the last location I stopped at. It also was the only location that went that extra mile to see that I actually had an offer on my account which ended up getting me a better phone for less money. While I did have a little wait, I was really disappointed with the lack of staff the corporate VZW store I visited on Miller Rd in Flint Michigan had scheduled. Before I retired at VZW I had worked at that store several years ago and it was never like that. So kudos to your location. After being a VZW customer back when it was GTE and after that Ait Toich Cellular and then VZW I never thought I would go to an authorized dealer but my sales rep did a fantastic job and gained my business.

Great service and very knowledgeable staff. Keep up the great work.

Nathan was a brilliant help, highly recommend going here!

Riley was super helpful and patient. We came in on Christmas Eve to replace my mother’s destroyed phone. (It got run over after falling out of her pocket) He got us a brand new phone and set it all up for her. He did a wonderful job and he should get a raise.

We werent greeted or told it would be a few minutes. There was one person working with a customer.

My boyfriend and I started a new plan with verizon on 7/13, Christian was helping us with this. He was awesome! So easy to work with and very nice! The whole staff was great there, Im so glad we chose this store to open a new account with! Definitely will be our go-to when we need something! Thank you Christian for awesome service!

Connor had me in and out with a new phone quickly. Very helpful for a less than tech savvy man. Didnt try to sell a more costly product, but what I would need.

Top notch. Place is clean everyone wears masks

Went in for a SIM card, then they refused to help me because I didn’t have my phone on me after I helped the guy in front of me to figure out how to use his iPhone the guy that worked at the place had no idea how to operate an iPhone This place is a joke won’t ever go back I will drive to flint if you ever need help with your sim card better bring your phone verizion can send you a new one through the mail but this place has to have your phone and I own the account f this place days are limited I’ll just go without a phone for 2 days before I go back to this trash place

Lowest price, good water pressure, good time limit. Ill go back.

Staff is always so helpful and patient with us old folks. Wouldnt shop any place else for phones and I pads!

Pretty disappointed they dont have the latest phone we need in stock. Running out of options and have been a loyal Verizon customer for close to 20 years.

Ryan was wonderful. Answered all my questions and encouraged me to call or stop in if I had questions

Your retailer does NOT know tax exempt law. In addition to their systems being inoperable wasting an hour and a half of my time, they attempted to require a form NOT required by the state despite the fact that I had all proof documents from the irs. You lost that account and all future accounts. The only bright spot in this whole debacle was William, the salesman. I will not have any business accounts with you now or in the future. My time, like yours, is valuable. The problem is you dont value mine.

Im a corporate account at my long time salesman went elsewhere but the salesman that waited on me guy done a great job

Great help.

Last Friday me and my girlfriend went up there to upgrade her phone. Not only did William and the new guy get me to switch from T-Mobile to Verizon, but they also stayed 3 hours past closing to make sure me and my girlfriend got everything we needed. They were very polite and even though they were closed, they still treated us as if they were open. They didn’t rush us and answered all of our questions, and trust me, we had a million + 1 questions. I would definitely love for them to get recognized for that. I’ve never had such good customer service in my life, and that’s facts. Thank you, William and the new guy! I’m sorry I can’t remember your name but you were amazing!!!! They picked a good hire that’s for sure :)

Excellent service and friendly personable conversation

My sons girlfriend wanted to get a new phone and add to our plan. My son talked to Rodney earler about it and was checking what it would cost each month. He took a great deal of time explaining this to my son for him. I went in with her to do the transaction and it went totally smooth. Rodney was great. He went over all the contract details and explained it all to her and me. I was so please and impresses with his service. We always go to this verizon center purely on the great service they put out. Cheryl Barton

My salesmans name was Kyle. He got me a new phone with great reviews talked me through everything.

Kyle Kern-Smith was absolutely awesome! He spent an hour and a half with us and completely patient the whole time. We were there past closing and he never made us feel like he was in a hurry to leave when I am sure he was exhausted. This is the only Verizon location I will go to from here on out! Amazing customer service.

Amazing experience with the staff!! I had a difficult time getting my phone switched over and several people were very helpful! Ryan Eastman excelled at going above and beyond to help me straighten things out! Thank you so much! Highly recommend this store!!

My apologies I think I accidentally rated I took my girlfriend up there who has verizon and I tried to exit out and I think it accidentally submitted one star

I just want to recognize and employee. William has consistently helped me in both sales and service. He has a knack for explaining everything in a way I can understand. Even though sometimes there is nothing in itfor him, he still takes the time and makes sure I am completely taken care of. If you are looking for someone who truly cares, he is your guy!

Very helpful staff. They helped me activate my phone even though it wasnt purchased there. Thanks again!

I bought a Bluetooth off them and it did not work I returned it immediately and they said they do not except refunds on them since I opened it how would I have known it did not work until I opened it. Buyer beware

Very impressed with service, store and employees. William (Wild Bill) was extremely helpful, professional and fun. Though I am not the most technologically literate iPhone user, he did not make me feel any less valued as a person or customer. Kyle also was very helpful and professional while WB was finishing up his then customer. Awesome tag team!!!Even though I give them gold stars & smiley faces, it would be beneficial to them as a reward to be able to watch MSU or Lions play when/if they have a few moments of down time. This, I believe, would be a win-win situation for all. Thanks guys!

Bought two new phones and tablet from WZ in August 2015. Have visited again about three or four times. The place is very clean and well run. The staff are pretty knowledgeable and helpful. They give different options and try to find the best solution for you. They also have a good selection of phones and accessories. Some accessories are a little overpriced. Good business if you are a Verizon customer or wanting to become one.

I recently visited Verizon and switched from Sprint. The help and patience of Rodney during the transaction was appreciated. Prior information and help from Connor helped me make the decision to switch. Everyone we talked to that day was friendly and helpful.

Sales rep was very arrogant. He said there are no water proof phones even though I have one, that I bought from them about two years ago. After talking to a sales rep from a store in Flint (after buying one at wireless zone Owosso) I was informed that the phone I really wanted but was told I couldnt get from Verizon, I really could have. I will not be purchasing anything more from that store.

Excellent service from William! My son cracked the screen on his iPhone 7 and of course I didnt insure it..ugh! Although they do not repair phones at this location he referred us to a place that does just down the road. Super nice job of customer service. Thank you William!

Just bought a new phone and had issues transferring apps and data from my old phone. Nate and Connor were very helpful and patient with me and my old phone, and helped me get everything transferred.

Local store. It needs more help, theres always a line. Expect to spend at least 45 minutes to an hour here.

The store manager Tammy is outstanding she is taking care of an issue that was just recently discovered based on a contract from a year ago. She is making something right that was obviously done incorrect a year ago. Customer service like that you dont get at most places anymore. She is the only reason that both my wife and myself are staying with Verizon.

Excellent customer service was given to us by Ryan! Hes extremely knowledgeable and is an awesome sales associate. I highly recommend seeing him when you go there. Thanks Ryan!!

Whitney is a huge asset to this store,she has assisted my wife and I on a few occasions and every time she has been extremely helpful and tremendously patient. I work in the retail field and know first hand how difficult that can be sometimes,keep up the excellent customer service Whitney and thank you.

William Taylor made my day! I had purchased a new phone and was having tons of trouble getting it to Sync with my car. I had been to the dealership and to no avail. As a last resort I dropped into CarTronics and William exceeded all expectations. Within minutes he had everything taken care of.The team all seem eager to help and friendly.Thanks so much! Would recommend the store and William anytime!

Place is great. William came to my house and set my phone up. Tammi is awesome she is the most experienced there! I recommend Cartronics and Wireless Zone! They actually care for the customer (s).

William Taylor set up our Samsung galaxy note 8s today for my wife and myself. He did an incredible job. We are very happy with the service and answers to our questions that we received from him. He really knows his stuff when it comes to cell phones.

Ted helped us with purchasing a plan and phones. Very helpful and detailed took his time answering all questions. Great customer service.

My experience was excellent, done by William.

Grate service people were funny and very helpful with switching my phone out. Good job guys.

The young lady that helped me was very nice and patient. It took an 90 minutes to get my problem solved. Would recommend this place to anybody who asks me.

I went in there to get my phone warranted out and the data switched over. I was under the impression that everything was all set. After leaving I realized that none of my apps were installed from my old phone. I wasnt very happy.

Great Staff--Helpful with all my questions and with getting new lines added to my account. Will be back with tech questions or for new or upgraded service.

Awesome staff! Great selection of phones and great customer service!! It’s the only place in Owosso I would go for a phone!

Excellent service from very knowledgeable and honest salespeople. My go-to Verizon store.

I work at the Wireless zone in Frankenmuth Mi, i sent my mom out to the wireless zone in Owosso because that is where she lives, i called a head for my Mother and i talked to a William and let him know she was on her way and the issues she was having. He was very friendly on the phone and he was very helpful to my mother. I just wanted to say thank you to him and i appreciate his kindness to my mother and helping her fix the issue she was having with her phone!She said he gave her great service and was very friendly and patient with her! and for that i want to Thank you William :)

Was able to ask questions relating to possible viruss, very reassuring. explained the process of repairing it myself. Great service, very friendly. Thanks

I was having the worst time with my voicemail Ryan and unfortunately I didnt check the other young gentlemens name but they were very helpful going through all steps to make sure I didnt have to reset my phone. Im very happy that they did their jobs. Thanks guys a bunch.

Was just there today was helped by William T, 10/10 for professionalism, kindness and helpfulness definitely will be back again!!

He gave me the number and you did this called answer my questions

I left without getting help. The store was a little busy it was next to impossible to get anyone to assist me. I went online and found the phone I needed to upgrade too.

Had a very nice experience. Explained everything to us. And offered any help we might need.

William Taylor was the very best to help someone like me who has never had a smart phone before.very knowledgeable and patient.

Helped me with all my needs . Great job guys

Fantastic! They go out of their way to make sure your every concern is answered! Highly recommend them!

LOVE cartronics. They take care of you in there. Have never had a bad experience.

Customer Service was the best. But took forever!

Great and friendly service love going 2 this store knowing I will be helped right away with great care

Staff is very super friendly, awesome customer service and a great selection of phones that you will love.

Always great service, thank you for being available locally. Dont like to drive into Flint or Lansing unless I have to.

William and Ryan are amazing customer service reps and work hard to make your experience Pleasent and do their level best to fix your problems

Ripped me of 35 bucks. People here dont care. Best thing to do is do it yourself. Or use the internet. Hope all stores close.

William was very helpful and willing to show us different options without any high pressure.

For several years Cartronics / VERIZON has always given me excellent service. At this time, I have been working mostly with William, however, Angela & Ryan are also on my team. William, sold me an iPad and it has been an amazing product for me. He has helped me on many occasions to get the maximum use from the iPad. Thank you William.

Locally owned, honest, friendly service. Working hard to get you the best value out of your service with Verizon.

Wonderful service . Verizon continues to be the highest quality service provider. Even in the rocky mountain s. Ty

The staff is amazing and knowledgeable! Would definitely recommend!

Just started using Verizon and for the most part it has been good. Have had an issue with my switcher credit but it was taken care of.

William was great! Good service. Nice store.

William Taylor was extremely helpful in setting up my phone and helping me with everything.

Hanna settlemyre answered all of my questions and was very nice, i would highly recommend anyome to come to here with any cell phone needs

Went there last weekend and the two girls at the desk werent very helpful or friendly. Cartronics in owosso was much better. Ive always had better luck at and better customer service at Cartronics.

Service is excellent. Knowledgeable and friendly.

One of the best Verizon stores I have used. Friendly staff and low wait times.

William, Olivia and Ryan Rock!! Great ugly sweater day too. They gave awesome customer service and they all know their stuff!! - syrup... :-)

Good service!

They are great and helping me out with my cell phone a great place to visit

Very knowledgeable staff. I had a SIM card issues, they figure it out and had me out the door in no time.

Love coming into the store, Angela always makes my time there worth it. Wouldnt wanna work with anyone else.

Ive always had a great experience here. Except that Im generally there because I break my phone...

Bill did a great job of helping me.

William was great! Very helpful! Nice guy!

These guys and gals are great,very helpful,like there service.