The people in local store are amazing, however this company on several occasions has failed to deliver a package that was scheduled for next delivery. There customer reps will gladly push to someone else claiming they do not have any more information. Not worth paying the extra cost for priority delivery when it is very obvious that nothing you ship is a priority to this company.

This is by far the worst place ever. All of FeDEX needs a total reorganization. How is it possible that a driver can take my packages so many times to another location and not READ the entire address? I have called, made complaints, no one calls you back and follows up with anything. I called this location to fix the problem and no one CARES or does anything. How does this company stay in business? Every time my package is delivered to a different address, all they say is call the 1800 number and will get back to you.Nothing gets resolved. I am so tired of no one fixing the issue or listening. I was supposed to get a call back from the escalating department and no one calls. I think that is even a made up department. YOU need to tell your drivers to read the addresses before they deliver. ITs not rocket science.

Very impressed with this FedEx location, associate assisted me with a shipping issue immediately, and answered questions that I was not able to find otherwise. Missing package issue. Apparently the wrong item was sent and it was being shipped back to the sender. Which explained why my package was not being delivered.

My Somersworth NH FedEx Driver insists on throwing my packages over my fence instead of taking the extra 10 seconds to open the fence and put the packages on my porch 5 ft away. Ive called and complained several times, but FedEx hasnt done anything about it. Horrible Customer Service.

Worst service ever. My package was shipped Feb 15, 2021. It is now March 1, 2021 and no delivery. It was on the truck and the drive made no attempt to deliver it today and claimed it was an incorrect address, even though their own customer service confirmed the correct address. Already missed 2 days of work because the shipper stipulated no changes to delivery location.

Easy access. Fast in and out

Julie was a huge help. She knew exactly how to properly package my parcel for delivery. The person on the other end sent me a message and saying thank you for the great packing job, wish everyone packaged that well. I wrote back giving kudos to Julie!

They were helpful, polite and just awesome.

Im sorry I did not get the name of the FedEx rep who helped me...he was great! Professional, friendly...+ most importantly helped me figure out the fastest/best priced way to send my package. The ship center is 20 min from where I live + I will make the drive again when I have another package to send. Very pleased w/their staff + service!

Crazy FedEx woman at the Griffin rd Portsmouth N.H. location. on 2/13/ 2021 Saturday 3:05 PM they close at 3:00 I did not know that, there was no CLOSED sign and the door was open. All she had to say was I am sorry sir we are closed now. Instead she went berserk, said something about 911 before I could get a word out. She actually got in my face ( I have a hearing problem) this took all of 20 seconds and I left when I figured out what she was barking at me about. She is about 58 tall shoulder length brown hair brown eyes., very mean looking brown eyes! Watch out I think she is going through the change. Sending a letter to the station manager. 1 star but only if they fire her.

Easy to find. Very friendly, helpful staff! Very quick drop off and pick up! Very satisfied. :)

Personnel was helpful, polite and professional. Helped me tape up a couple boxes to make sure the items werent damaged in shipping (tape was available at no charge). Prices are reasonable and location is convenient.

Updates need to be made to their hours. They are definitely not open until 5 on Saturdays.

My suggestion if you want to avoid frustration is just dont go here. The lack of knowledge of the employees is only surpassed by that of the manager.

There is a FedEx driver that keeps speeding up and then down my dead end street. I flagged him down today, asked very politely to please slow down. Later he came by again faster than before, I guess to make a point. We have several little kids riding their bikes on the street daily. This guy doesnt care at all, and neither does FedEx it seems.

Not much to say. I dropped off a package. They are a friendly, very helpful group. Offering lots of services.

Came from the other side of town; it was more than well worth it. Easy in, easy out. Helpful and friendly staff.

Fast and efficient, cheeper than I thought it would be.

Awesome staff, so helpful and you never have to wait in line long.

Counter person was rude and offered no solution to my inquiry.

The fedex agent was very attentive, very helpful and had me out of there and package shipped within 5 minutes. She was very pleasant and I would definitely refer their Center to others. A great experience.

Fedex indicated that my package would be delivered by 10:39 A.M. on 7/31/2019 and the Fedex truck arrive at my address at 10:30 A.M. but the driver never got out of the truck and rang my doorbell. Just sat there for less that 2 minutes and then drove off. Very disappointing .... No door tag left or anything to indicate that he had even been here. I will recommend another shipper than FEDEX for my future packages. Very disappointing service and lazy drivers!

Hard to find the drop box, but I had no problem after that.

A white lady with short hair is least interested in helping out.I had a fedex box sent from my vendor to pack a laptop. When i asked her if she knows how to pack the laptop, she said No and asked me to buy a new box from her.I refused.Then she rudely says me take your stuff out of my desk..while i was the only customer in the store.Either she has a racist mind or may be this is how she behaves with people.Her tone of her voice was such that you cant ask any questions

I dropped off a Priority Express envelope last week and they lost it. I didnt get a reciept as the woman working there told me I didnt need one. Aweful service

Customer service is nonexistent. Scheduled delivery time is a complete joke. Completely incompetent.

The most friendly and helpful people I’ve experienced in the shipping world:-) Thanks!

Was told they dont ship mirrors by a shorter woman with very short dark hair. When I told her that I had literally shipped a mirror from their location less than a week ago, she let out a dramatic, exasperated sigh and mumbled that they dont have a box for it. The box I had used for the last mirror was staring at me from a pile of other perfectly usable boxes. She told me I would have to go to fedex office. I explained I had the mirror wrapped in foam and 3 rolls of bubble wrap, then saran wrapped. Her reply? I know. I am actually impressed with her lack of interest in helping me. I can guarantee I will never return. To UPS I go!

If I could give 0 stars to this location I would. I regularly ship with FedEx for work through my company account. The woman working (older, shoulder length white hair, eye glasses, heavy set) Refused to print me a shipping label. I assured her they were prepaid on my company account to which I had the tracking numbers and complete account information but it didnt matter to her, she was SO Rude. Worst Customer Service Ive encountered in a long time. She repeated Cash or Credit Card so many times that I finally grabbed my packages and went to the Lafayette Rd. location which was excellent. The Woodbury Ave location is also very helpful. I would Never go here again!

The gals there are the best

They lost my package.I have been call them 4 times, they just dont know where is my package, and I feel they dont want to solve the problem. They just keep saying we delivered your package at the front door. Again and again. But the time that the package arrived, I was in the living. It is impossible to miss my package. I am rarely use Fedex, but this time I believe UPS can do better than Fedex.

Quick in and out. Love it.

Shameful people-they delivered a mangled ruptured package taped up and soaked from the contents which were shattered glass (pickles) and just left it-I tried to talk to the next truck that came by my house and their reply you want ground, we are air. So no where to turn I went to Wal Mart, the sender, and drew the attention of store security. Attempting to get a credit she sorted through glass shards for the UPC asking me again for the pack slip-maam, I said, everything I got is there before you. And so we both, risking lacerations, picked through the rubble to get upcs and get me out of there. And so I now avoid the sender Wal Mart, when all I wanted was OEP Tostada shells, and giardenia salad, not found in the stores. I doubt, as some friends suggest, it was the glass jars that were the culprit. Not so I said they ship wine and other precious items without incident. Go home people for leaving trash on my doorstep you are as bad as it gets.

I have found FedEx, especially service originating from this location, to reliably be the worst possible choice in shipping. Lazy, incompetent, petulant, and irascible in all departments. I never choose to use FedEx and I wish other businesses would do the same.

It was a little difficult to find the building. Once I did I just brought my package in and the staff took it from there. They were nice enough but did not seem eager to help.

Awesome people and flawless service...truly the best in the business

I never got my package and to top things off they delivered it to my front door when I specifically told them to deliver it to the back door. Good job Fedex!

Service was fast, friendly and helpful.

Great service all the time. Helpful and friendly.

Took them three times to get my package to me, but their customer service was very good. Lets see how the next package delivery goes...😉

Easy access, lots of parking, near highway.

Efficient, helpful and speedy. The best.

Had to have a package held there. Employees were helpful and took security seriously.

Very good with accommodating us

Nice and helpful staff!

Very good service

Great service!

Easy in and out

Extremely rude ladies

The woman who helped us out could not have been more helpful, even if she tried.

Quick and easy

Customer service is absolute garbage.

Good, fast service

Nice staff

Fabulous service!!!

Good

👍👍👍