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Big Bend Auto Center
1710 S Big Bend Blvd, Richmond Heights, MO 63117, United States
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Big Bend Auto Center
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Er
Review №1

They are amazing. I had an alert on my car and called for an appointment in a few days. Well, by lunch my engine fan was roaring, so they let me drop it off immediately. Updated me the whole time and got it done a day earlier than expected. Highly recommend.

El
Review №2

I love Big Bend Auto Center! They are always friendly, straightforward, trustworthy, and their prices are reasonable. It is such a good feeling to have a trusted mechanic; we will always go to Big Bend!

Rl
Review №3

I take my car to Big Bend Auto Center a lot. Theyre really good. Theyre fast too. I used to drop my car off for the day, but found that if I wait for it, it always takes less than an hour if you arent getting anything complicated done. I know some places tell you you need to get this and that flushed and everything when you bring you car in, but not Big Bend Auto Center! Honest business!

M.
Review №4

Big Bend Auto does quality work. They care about you taking good care of your vehicle. They dont cut corners. You pay for what you get and here you get great service. The receiving area is very nice and clean. You wont have to worry about getting grease and gunk on you while you wait for your car or pay your bill, which I really appreciate. Thank you Big Bend Auto!

Ma
Review №5

Big Bend auto is an amazing business. Highly recommend them for any of your car needs, they have been helpful on many occasions. Honest, quick, extremely professional. From an oil change to a complete repair, look no further!

Ch
Review №6

Now three generations of this family has used Big Bend Auto Center for over 50 years! Quality work done at a fair price. An expert staff of mechanics that provides peace of mind service to keep all of our cars running at peak performance. Thanks for all of the great work that your shop has done over the years.

Et
Review №7

They listened to my situation and made sure I didnt spend any more money than I had to. Great service!

Ra
Review №8

I have been a customer at Big Bend Auto for years. I keep going back because they are straight shooters, reliable, and do good work. They also communicate in a timely way, so that the service is as convenient as car repair/maintenance can be. Highly recommended!

So
Review №9

Ive been their client for a few years and have no complaints on their technical ability. Just one thing I think they can do better. They seem dont have a dedicated receptionist and instead have their mechanics talking to clients, doing things like scheduling appointments, answering questions, etc. And I dont think the mechanics are very friendly to clients or happy doing the receptionist job; they feel grumpy sometimes. If they instead have a professional receptionist, I think their customer service would be much better.

Ty
Review №10

I’ve been coming here for a little while now and I must say that every time I call whoever answers is very professional and polite. No matter what I need done they will do their absolute best to fix whatever needs to be done. I trust NO other place more than here, I send my family and friends here whenever they need stuff done and want honest people not trying to rip them off. Very professional and super cool people. Much rather give them my business than anywhere else, thank you guys! Earned my business 100% of the time, from me and anyone who comes to me asking where to take their car.

Ka
Review №11

I realized I lost my cap for my tire air plug. I stopped in and they gave me 2 new ones! So kind! Thank you!

Sa
Review №12

The transmission in the motor of my windshield wipers broke during a storm and I happened to come across Big Bend Auto Center just a few blocks down from where I was...Mike was absolutely wonderful. He didnt have the part on hand, so he called around to a few places to get the part and had it couriered over to get me (and my 80+ year old friend) fixed up WITHIN AN HOUR or so. Everyone was extremely friendly! We enjoyed hot coffee and chocolates while waiting! I thought I was going to be looking at a very unaffordable fix, I mean, HOW DOES THAT EVEN HAPPEN TO YOUR WIPERS!? The price he told me, my jaw almost hit the floor! It was ALOT LESS than what I had expected! I really didnt expect for someone to have cared that much, we REALLY APPRECIATE IT. I HIGHLY recommend this auto center AND MIKE. THANK YOU AGAIN! 5 stars!

Si
Review №13

Fantastic service. I called about a burned out tail light bulb and they fit me in the same morning before I went to work. The guy at the front desk said “I couldn’t let you drive around like that and get a ticket!”. I also mentioned that my tire pressure was low and they put air in all my tires even though I stopped by last minute. So grateful for this place! Definitely coming back here for future car repairs and maintenance.

Be
Review №14

Ive done maintenance here before and its been quick and easy. I also got a vibration fixed (tire failure). Got my car in at 7:30am, at 8am they identified the issue, and by 11am they fixed the issue. Great service, friendly, and professional!

La
Review №15

Love this place!!! All the guys are very professional and informative. They fixed my AC so quickly and at an extremely fair price. I would recommend them to anyone for anything their vehicle needs. I wouldnt take my vehicle anywhere else after this awesome experience. Thanks Big Bend Auto!!!

Ca
Review №16

I was very happy with my most recent emissions inspection, oil change, and tire rotation. I had been using another auto shop, but I was not happy. Big Bend Auto Center went above and beyond to get what I needed done and in a timely manner. I appreciate the professionalism and the work they did.

Jo
Review №17

Personable, concise and honest. Had a mountain of a problem turn out to be a mole-hill, and these guys knocked it out in a matter of hours. Will definitely be returning for future business.

Ro
Review №18

This the best place around! They are professional and fair every time! I brought my car in thinking I needed brakes, they said no. Checked another item, gave great advice, Any other place would have thrown on brake pads and “found “ 3 other things to fix just to jack up a bill. An honest auto shop that also knows what they are doing! Only one I’ve ever found.

Je
Review №19

This is one of the good car places, if you know what I mean. They do quality work, are honest, and really try to work with the customer. This was my first time here, but it was not the last.

Da
Review №20

Big Bend auto is the best in town! Go see Mike and his team for great car service and customer service!

De
Review №21

Called and they delivered! In the same day for inspection/emission service; promised to be done at 3pm. done in less than an hour and we dropped the vehicle off around 8am that morning. will be bringing in our other car for same service and possible shock replacement work...

K'
Review №22

This should be your new go to auto body shop. They have amazing employees who are willing to be the best they can be and beyond. They are a great community. They took in my appoint last minute and help me to the max. This should be your new go to place!

Ch
Review №23

I cannot say enough good things about Big Bend. We lived in St. Louis for two years, during which Mike and the rest of the incredible team and Big Bend always served us professionally, with great honesty and top-notch work. Whether it was standard emissions inspections, oil changes, or some bigger ticket repairs to a 2005 Lexus RX330 (with 180,000 miles!), we always knew we were getting expert service. When they thought something could be a problem in the future, they would point it out, but did not push to get it done. I always felt they offered up their expertise in whatever job they did, big or small. If you want someplace that will take great care of their customers, Big Bend is the neighborhood shop that truly respects your business.

TH
Review №24

I was referred to Big Bend Auto after taking my vehicle to Coats Brothers (Cooper Distributing on Manchester at Tamm.) with a serious problem only to get my vehicle back with an even bigger problem. Mike from Big Bend Auto saw exactly what the other shop did wrong, fixed everything the correct way and gave me a so much more than fair price. Words cannot describe how elated I am with the end result. If you need anything repaired on your ride this place is the only place needed to go to.

Li
Review №25

Great place, the the waiting oomph and bathroom are spotless. Great service and friendly staff. l will definitely be back.

Ka
Review №26

Have been going to Big Bend Auto for 13 years now with all my cars and they have always done amazing work! They are always helpful and honest! Wouldnt trust my car with anyone else!

Th
Review №27

Bigbend are honest, professional auto repair professionals. This is very rare these days. Honest, quality work, at a reasonable price.

Aa
Review №28

Outstanding Service!! I called them for an appointment and they got me a time that worked with my schedule. I arrived at the appointment time and they started on my car right away. Mike the owner personally met me and discussed my needs for the car. He was very attentive and I appreciate the personal service. I was back on the road quickly. Thanks Big Bend for great work!

Ry
Review №29

Great team! I’m 4 hours away from home and my A/C evaporation drain tube was clogged causing water to pour out into the passenger side floorboard. I called 6 places and they were all full for the day or about to close. I called and Matt told me to bring it by and they could help me out before they closed. I was in and out in 5 minuets and didn’t have to worry about my floorboard flooding while I’m on vacation! Awesome job by some great guys!

Al
Review №30

Th guys at big bend auto center promptly and professionally cleaned out my a/c vent. Matt at the counter was great and the overall experience was 100/10 !

Ru
Review №31

When you move to a new city it can be hard to know where to take your car for reliable service. I have been very happy with the service that my car has received at Big Bend Auto, but more importantly I have been very happy with how they have treated me as a customer. This is one of the rare mechanic shops where I have not felt talked down to as a female car owner. When I have had occasion to be in the waiting area, I have noticed that they explain car issues to male customers in the same way that they talk to me about my car. I would definitely recommend this shop to others.

Er
Review №32

Ive been coming here for four years since my move to the area and I have never been disappointed. Great prices, great service, and theyre honest about what you do and dont need!

Ch
Review №33

Greatest auto shop in mid County, hands down.

Ho
Review №34

These people are awesome— no question about it! They are super friendly, trustworthy, and communicative. I wouldn’t go anywhere else! Today, I brought my car in to get 2 new tires and they gave me one of them for free— just because! Made my whole day :)

Mi
Review №35

Always very professional and timely. Have been going to them for car maintenance for many years now and they always do a great job.

Te
Review №36

I have been using Big Bend Auto Center for years. They are always quick, professional and honest. Highly recommend!

Ir
Review №37

Highly recommended!!!!! They never offer you things that are unnecessary. I did the car maintenance today, it was fast and efficient. They did everything, and a lot of the tests were free. Check all the part. I feel completely comfortable to let them take care of my car.

Em
Review №38

Mike and Tom were so kind and helpful getting my emissions and other inspections done to register my car! I highly recommend going here!

J
Review №39

My cooling fan had broken and the part from Nissan was on back order all over the country. They did an amazing job tracking down this part and getting it installed very quickly after they received the part.

ja
Review №40

Great place to take Your vehicle to the owners are very honest caring and giving person. I highly recommend the shop!

Ca
Review №41

Quickly scheduled appointment for emissions inspection. Quickly and efficiently performed. Great, courteous service.

Pa
Review №42

I came in today to ask a question about the emission text and they all are so friendly and help me right away. I Recommend this company I always come here.

Ro
Review №43

I always get the best service here, and the prices they charge are fair. I won’t go anywhere else from now on.

Al
Review №44

Big Bend Auto has been an excellent shop for my needs. I am a DIY kinda person when possible, but when I come across issues I cant handle, this shop has always taken care of me. The work has always been done well and I have never had any issue. This most recent visit I had asked for 2 tires to be balanced but they accidently did all 4. They didnt charge extra though, they just charged what I had originally asked to be done, and it turns out that I did need all 4 balanced (saving me from wear and tear I wouldnt have known about otherwise). They owned the mistake and fixed the problem, thats the kind of accountability I like and thats what will keep me coming back.P.S. I never write reviews for any place, but these guys asked me to and I want to help them since they went above and beyond for me.

Cu
Review №45

Ive been getting my oil changed here for a few years now, and am always pleased with their professionalism and speedy service!

sa
Review №46

This is my annual review of a great garage. They keep my 1989 & 1990 model cars running.

Ch
Review №47

These guys can fix anything, and they always do it in a great time frame, with good pricing and great service. Im really happy I found them! Really kind folks there who know their cars!

Jo
Review №48

Came In for an emissions test. I was in and out within 20 minutes and they filled up all my tires because they saw the light was on. Guy at the front desk was nice and had a great sense of humor. Big dad energy, highly recommend

El
Review №49

Easy emissions test. Called for an appointment and they got me in the following week. Took 10 minutes once I arrived.

Li
Review №50

I Love this place so much! Theyre fast friendly and funny to boot.

No
Review №51

Amazing. The guys there helped me replace my broken tire for free even though I’m not an existing customer. What’s more, they helped me reach the tire company and got me a tire for free. They completely took care of it for me and the only thing I needed to do was to receive their call, show up, and take my car.I reached out to service center at the dealership, and the dealer service center said I need to pay $150 for a tire because it’s not under warranty; however, the big bend auto center went out of their way to contact the tire company themselves and got me a free one.Highly recommended.

Ra
Review №52

Always so helpful and quick, and they never overcharge!

Jo
Review №53

My windshield wipers blew up during a downpour on 40; fortunately I was near Big Bend, Auto Center, drove in and drove out 15 minutes later with new wipers. I really appreciate this team of servicemen.

Be
Review №54

I’ve trusted Big Bend Auto with my cars for the last 15 years. The mechanics are consistently helpful and reliable.

Jo
Review №55

Best owner ever! Do your thing u do so well. Keep up good work

Pa
Review №56

Great service as always. They really know their stuff!

ma
Review №57

The last couple of times Ive visited Big Bend Auto Center, service has been rendered efficiently, effectively and affordably. These guys will work with you to complete your repairs and make your car safe. They have been friendly and informative. Wish I had discovered them sooner in my cars life...

Pr
Review №58

I have been taking my cars to Big Bend Auto since 2000. And, the reason I keep coming back is because the mechanics are excellent: they are wonderful people and consistently do a great job. Highly recommend Big Bend for any and all car repairs!

Ma
Review №59

Always amazing customer service. Repaired my cars as well my wife and daughters.

Jo
Review №60

Distress call while traveling from Texas. Mike made time to assist me even though shop was busy. Great experience and we need more small business owners like this in the world. You locals got a good one here!

Ge
Review №61

Great work and very pleasant

Ja
Review №62

Always very fairly priced; guys are professional, friendly, and knowledgeable. Willing to walk me through everything they performed and what they found. I stopped working on my own cars after finding these guys and recommend them to anyone who needs a quality local mechanic.

Jo
Review №63

Everyone I was in contact with was very kind and knowledgeable. I got a Safety and Emissions test here, then had to get something fixed as well as an oil change and everything went very smoothly. The pricing was good as well as the communication I received - would definitely recommend.

ka
Review №64

Great place! I’m not well versed in car issues, but the team here helped explain everything to me. Very fairly priced. My rear passenger window broke (wouldn’t roll up) and they were able to find a solution in my price range. Never felt pressured to “spend more”. Great management, very personable.

Pa
Review №65

I cannot say enough good things about Big Bend! I needed an oil change and general check up while dropping my daughter off at WashU (I mistimed the need for a change) before driving back to California. They cheerfully squeezed me in at the last minute and did a great job! I felt 100% confident about getting back on the road.

Na
Review №66

These folks are great. Best repair shop Ive ever been to. They might not be the cheapest you can find for things like oil changes but theyre well worth what they charge, you absolutely get what you pay for. They do a great job every time, no hassle, and theyre honest. Highly recommend.

Pr
Review №67

Excellent service for auto emissions test, friendly honesty

Br
Review №68

I received a simple emissions inspection at Big Bend Auto Center. I was expecting to spend around an hour here but they were very quick and was in and out in about 20 minutes. The employees were very friendly and informative. Will definitely be back.

Ja
Review №69

These guys are professional, courteous, and honest. They saved a friend of mine thousands when another mechanic tried to rip her off. I trust them and will be returning my vehicle to them from here on out.

Cl
Review №70

No better car repair place in the Lou for expertise and integrity. And every time I walk in there Im greeted like an old friend. I especially love how they never recommend a repair I dont need and give me honest and direct recommendations. We just bought a car based on some fantastic advice from David and Tom after our Subaru reached the end of the line. Excited for our Honda to join the Big Bend Auto family. We will never take our cars anywhere else.

Je
Review №71

Big Bend Auto is great. They are so helpful, and they explain things well. I trust them a lot, and I always appreciate their service. Thank you so much Big Bend Auto!

Ni
Review №72

First time user of Big Bend Auto Center and I can honestly say They have a repeat customer here! I called multiple times and Tom was very please take on the phone! I used them for an emission inspection and I was 30 minutes early and was totally fine with waiting until my appointment t time but they got me right in. Dave did a great job informing me of my next possible manufacturers required maintenance and even gave me quotes for the above. They rocked out the inspection in about 15 minutes despite what looked like they were beyond swamped! Good on you Big Bend Auto Center for staying true to excellent customer service!

Ti
Review №73

Good guys here.

Ch
Review №74

Ive been using Big Bend Auto Center for a few years now. Theres no place else I need/want to go. The crew there is very skilled and knowledgeable. I appreciate their honestly and dedication to fast and reliable service.

sh
Review №75

Was looking for a reputable shop, near my office; Boy, did I find a GEM! Dave is sooooo Smart and knowledgeable; he and his team were so pleasant, greeted customers with a smile, and they actually were happy to be of service to you. I didnt quite know how to describe the noise I was hearing; however, Dave masked up, listened for the noise, ensured he was addressing my concerns, dropped me off at the office, and assured me he would take care of it... AND HE DID! He also gave me advisement of services that were coming due and the costs, per my vehicles recommendation of service and mileage. if YOU HAVENT TAKEN A VISIT, AS OF YET; YOU ARE TRULY MISSING SOMETHING GOLDEN!!! Oh.... just a hidden secret..... Dave has a PHD in Biology and Science..... It gets no Better!!!! Not only will I trust him with all my vehicles; Im also entrusting into him my very own Gems, My Family! ***** (I couldnt give 10 stars, so I added more of my own) Have a Blessed Day Big Bend Auto Center Team!!!!

Br
Review №76

These guys might just be the best mechanics in town. Expertise, no BS up-selling or any of that stuff you might find at other mechanics or your dealer, courteous and friendly, absolutely ZERO mess left in my car (seriously they make it feel like they weren’t even in it), and I could go on. Pretty sure Tom is the manager and he runs a very tight ship. Your car, whether it’s a beater or a $100k luxury vehicle, is safe in these guys’ hands! They have my business for life.

Er
Review №77

Amazing place as always. Despite being busy they get my car in right away when noises pop up or my battery dies. Professional but personable. I love having a local auto shop that knows me and my car. These guys are the best!

Jo
Review №78

Brought a car in for a per purchase inspection. They were able to find several things wrong with and give me estimates on the cost to fix them. Mike in particular took the time to take me into the shop and show me exactly what the issues were. Really helpful, will come here again.

La
Review №79

My first time at Big Bend Auto Center was such a positive experience. I went in for a diagnostic and received knowledge, professional advice. I will recommend this auto shop to friends and family. Thanks!

Ch
Review №80

I’ve taken my car to several different mechanics and have often times felt jaded by the entire process. Big Bend Auto truly helps me understand the repairs needed for my vehicle and doesn’t over charge me in the process. They always make it a point to assist me immediately and I truly appreciate their craftsmanship and work ethic.

Be
Review №81

Ive been here many times and the service is always exceptional, very friendly and helpful people. Theyll also be honest with you and wont push you to make a repair that isnt necessary. Would recommend.

St
Review №82

The folks at this shop were very easy to work with. I scheduled my appointment for my safety & emissions inspections, dropped off my car, and picked it back up with ease. Thanks for the quick & hassle free work!

La
Review №83

Wonderful staff, super friendly! Went there for an emission test and they were done within 15-20 minutes (I did schedule an appointment before going). Overall very pleased and plan to use them again!

cc
Review №84

This place is awesome! I came at 5:00 pm to do an emissions test and I was in and out within 20 minutes! I though they werent going to take me since I showed up 30 minutes before they closed. I was thrilled when the guy said he would take care of me. I love going places that are efficient, fast, and friendly. Thanks guys!!

Do
Review №85

I was driving across the country with my son and his car started acting off. We still had a day and a half to our destination. It was Labor Day weekend and no one had any open appointments. I called Big Bend Auto Center and they told me to come by and they would take a look. They took it for a drive, hooked it up to their computer and told me what was wrong. They said it should be fine to wait until our destination to get it repaired. Its been a few months - I just came across their card. I wish I remembered the owners name, but I cant thank you enough for your help! I highly recommend Big Bend Auto Center! They were professional and extremely helpful!! Thank you again! Donna

Li
Review №86

These guys are fantastic. Theyve been keeping my old cars running for more than 10 years. Their prices are entirely reasonable, and I trust them not to find problems that arent there. Plus, theyre really really funny.

Ch
Review №87

Big Bend Auto is what any consumer looks for in repairing their vehicle. There is no upselling. They tell you exactly what you need to know, explaining in terms anyone can understand. In a sense, they look out for you in the automotive repair industry. Then, when repairs are needed. They know their stuff. Their crew of technicians have such experience of the industry and vehicles. I have taken all my cars there and the experience is steadfast each time to meet the quality I need. They are willing to even sacrifice things themselves to be sure you receive the care and attention needed. Not many other shops do that.

Al
Review №88

I called and requested an appointment on Labor Day (they were closed). I got sent a text message immediately following and they were able to set me up with an appointment on that Wednesday morning. They are super flexible and speedy. I appreciate their sense of urgency and professionalism.

Jo
Review №89

I have taken my car there before with little things. They did slot of testing for free and were very honest with results. No trying to over charge. I took my car with a check engine light about a month ago. They told me it was a leak in my engine. The cost was 1500. I was not prepared for this. Unemployed and on social security. The first gift was they would give me 6 months for payment which is unheard of. I did call around and the one place I called said oh I know the owner of Bog Bend and he is honest. I knew this in my heart but others told ne check around. So Mike and his whole staff were amazing I say God sent. I went to make a payment of what I could pay and got another blessing. The cost was 1536.00. I payed the small amoint anf they turned the screen around only to tell me someone donates every year to help someone and tney matchI was chosen to be that someone. The cost went diwn to 936.00. In times like now, me being an older omn shows me there are still good people and Mike and his staff are amazingly good people. They did not have to do this they could have sent me on my way. Mike said lets get this car fix safe and causing no more damage and legal so I could get my tag. They were beyond kind. This again was a blessing and a prayer answered. So I say if you want honesty, kindness and a trustworthy place to go with you care Big Bend is the place to go. I know I will alwats be going back. Mike thank you frim the bottom of my heart.

Ch
Review №90

A great group. Thoroughly professional, very knowledgeable. They enjoy their work and their customers. I rode my bike over to pick up my car and they put air in my bike tires and helped me load it into the car! 5 stars!

Ka
Review №91

I called to book an appointment and the phone went to voicemail. I immediately got a text and was able to confirm my appointment via text. The owner of the shop was very friendly, as were the others working in the shop. I would highly recommend this place for any auto needs.

Ra
Review №92

This is the place to go for car problems. You always have to make an appointment in advance, but everyone there is very smart and competent. Also have a waiting room with a key rig Witt lots of different types of coffee, chocolates, and mints.

Ma
Review №93

If I dont work on my car myself this is only one of the 2 place i trust. Specialist are very friendly and helpful. Definitely will use them more in the future. Price is valid and they do massive work!!

RA
Review №94

Great and quick!

Ca
Review №95

I needed to do basic maintenance on my car and found this place through a quick search. Happy to say that the reviews are definitely accurate! Everyone was super friendly and even without an appointment my car was finished in 30 minutes (but dont be like me; do the right thing and set an appointment!). Prices were great and they do not try to add weird random charges; everything and everyone is upfront and honest!

Te
Review №96

You guys were excellent in addressing my cars needs. You under-promised and over-delivered. Professional Pros. I will continue to recommend you to others.

Li
Review №97

Great service. Vehicle done super quick. Made that awful “brakes need to be done noise” go away!

To
Review №98

I want them to do inspection test and emission test.It proceeded with no problems.Perfect!Thank you!

Ba
Review №99

Always professional, great atmosphere. Have been going here since last year for all maintenance related issues. Pricing right were it should be.

Lo
Review №100

Very fair and knowledgeable staff. No complaints ever!

Information
35 Photos
100 Comments
4.9 Rating
  • Address:1710 S Big Bend Blvd, Richmond Heights, MO 63117, United States
  • Site:https://bigbendautocenter.com/
  • Phone:+1 314-645-4704
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–5:30PM
  • Tuesday:7AM–5:30PM
  • Wednesday:7AM–5:30PM
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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