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Schertz Auto Service FM 1103
5702 FM1103, Schertz, TX 78108, United States
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Schertz Auto Service FM 1103
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Ch
Review №1

This shop provides the best customer experience I have ever had at an auto mechanic. Their customer service is absolutely the best every time. The facility is clean and inviting and the repairs are the highest quality. Today I came in planning on waiting all day for a major repair and they just gave me a car to borrow for the day. No extra expense, they just let me borrow a car. Their communication is excellent, and I never feel pressure to do a repair they suggest or feel like theyre trying to trick me into a service I dont need. This shop gets my recommendation every time.

gt
Review №2

Was greeted the moment I walked in and both ladies were very professional, Alexa was a sweetheart with every interaction and even offered snacks and coffee, the waiting area was very clean unlike other automotive repair shops where you can tell the mechanics dont care of the appearance and cleanliness I can tell that this is part of the expectations of the manager. Although was only there for an inspection, she also informed me of a needed wheel alignment which I will schedule when I have the time to do so, I will definitely schedule one with her. I like the fact that any service was displayed up on a screen mounted on the wall, thumbs up!

Ju
Review №3

Just moved here. Got my car inspection based on other reviews. They werent lying! Very nice, courteous front desk staff. Comfortable waiting area with free drinks and snacks. Ill come back here for any auto needs I have.

Qu
Review №4

Outstanding customer service!Alexa and Christi were so helpful; they went beyond my expectations. My routine car inspection turned into discussing where and when to take other additional actions for my vehicle. The back shop seemed spotless and the technicians had me in-out within minutes. The place is very comfortable as you wait and the ambiance is commensurate to the professionalism displayed by all the staff. Well done

Sh
Review №5

I was looking for locations in my area that can do State inspection. I saw that Schertz Auto Service was listed and decided to call and confirm. When I called the location the individual that answered the phone was very professional and answered all of my questions. When I arrived… I was greeted and taken care of right away. The front desk receptionist had an awesome attitude and was very professional. The establishment was very clean and neat!!! I would definitely recommend that you visit Shertz Auto Service for the all around great service. 👍🏽

Sh
Review №6

I would highly recommend them they kept me informed every step of the way. They provided me with a detailed list of issues and recommendations along with pictures and videos of their findings. I will definitely use them again. Not to mention the staff was kind and respectful and extremely helpful

El
Review №7

Very professionally and really friendly! Definitely will be going back when I need an oil change or anything for my vehicle Cristi assisted me and was really nice

Cr
Review №8

Its always a pleasure to deal with the folks at Schertz Auto. The staff is always friendly, competent, and above all, honest. I have had fairly extensive repairs done to an older vehicle, and its been a great experience each time. They give you a detailed report about what needs to be taken care of immediately, and what can maybe wait. Their turnaround on repairs is also prompt.

As
Review №9

This was my first time coming to this repair shop, I came because it was close to my house for a state inspection and the staff was super nice. I loved the vibe and the waiting area was decked out with goodies and super clean. I loved my thank you note left in the vehicle, so sweet. I will definitely be back for more services!

Me
Review №10

This is the second or third time we’ve used Schertz Auto. The ladies in the front are fantastic! They are so kind and professional. After they inspect everything, they give a detailed report with pictures to show what is needed, now, soon, and upcoming. I will never go anywhere else.

Co
Review №11

First time and now is my number 1 for my automotive repair! I was able to schedule a appointment, within about 2 hours of dropping my vehicle off I had a extensive list of items that need attention! Phone call followed and chose what to begin taking care of. Text messages kept me updated on progress and best of all Schertz Auto provided me with a ride both ways! Thanks!

An
Review №12

This was my first time at Schertz Auto Service and they performed my state inspection. The front desk was cheerful and professional and it was completed super quick. It was great experience and I will definitely go back!

Ga
Review №13

This place is amazing! The mechanic Mrs. Beth was always sending updates about our car and gave honest and straight forward feedback! During our differential replacement she understood our family needs and worked with us! While going out of her way to help us out. Hands down Beth is awesome!-Nissan Pathfinder Family

Ra
Review №14

From the moment I walked in I was greeted with a friendly welcome and smile. I was squared away and my car was taken right in with a wait for a state inspection. Being offered cold refreshments was a nice touch on a hot summer day! Great prices for state inspections and I’ll definitely return next year! Upon checking out I was even greeted with a thank you card and a surprise in my car. Nice personal touches like this go a long way for making life long customers! Thank you Shertz Auto Service!

Na
Review №15

Spent two days working on my car only to realize what I had fixed wasnt all the issues and I was out of ideas... brought it to them Thursday before closing with little hope Id get it back before the 4th of July weekend and low and behold they pulled through.Staff was beyond helpful and attentive, explaining everything in detail, offered ride to and from the shop. I got my car back the next day and 1 day before we move. They were the best!! Ill definitely be back.

Ma
Review №16

Everyone was friendly, professional and I was kept informed of everything that was being done with the car. And allowed to make decisions concerning what repairs needed to be made I appreciate their honesty. GOD bless them all.

na
Review №17

I was able to get in and out for my car inspection within 10 mins. Very friendly staff and very professional. The facility was very nice and comforting. I highly recommend and will definitely be returning.

Je
Review №18

I found Schertz Auto Service online through Google and tried them out based on their outstanding Google reviews. They were everything wonderful that has been mentioned about them and more! Very professional and kind from booking my appointment to my wait in the lobby. They periodically checked on me and offered beverages. When my vehicle health inspection was complete, they actually sat with me and explained what the vehicle needed and what could wait WITH objective information and photos/videos taken by the mechanic. There was no pushiness and for the first time, I left a auto shop not wondering if I got duped. I highly recommend them and will continue to bring my business back.

Da
Review №19

I RARELY do reviews so for me to actually spend the time to do this means something for me. This place WITHOUT A DOUBT is my number 1 spot for anything automotive. Their communication is by far the best I have dealt with and their customer service is great. Beth has always been AMAZING to work with as well as the others at the front desk. Everyone is personable, honest and knowledgeable. Dont look anywhere else. This is the place you have been looking for to take your vehicle.Thank you all for everything you do everyday.

Gi
Review №20

Excellent service!! The staff is amazing and everyone I dealt with were very honest and kind. Absolutely no pressure and I never felt like they were trying to sell me something I didnt need which has been my experience in the past with other automotive repair shops. They take their time, are very thorough and transparent which is hard to find. I will definitely be back and I highly recommend.

Ti
Review №21

These folks NEVER disappoint! Beth and Christi are always so friendly and welcoming, they make you feel like family! My wife is out of town and so I was unable to pick up her car before close of business on Friday. Well they made arrangements for me to pick it up after hours, at MY convenience! This is but one example (and there are many more) of how these folks consistently go above and beyond to provide the best customer experience possible...and I for one appreciate that! Great job, Schertz Auto!

Ba
Review №22

Great service! I came in a couple days ago to have them check out my tire alignment but since they were closing in a couple minutes they couldn’t fix it right there. When asking if it was still safe to drive my car they checked my tires quick and one was dangerous to drive on so they changed it with my spare for free even though they were closed at the time they figured that out! Would recommend

Mi
Review №23

We had a minor emergency while on vacation heading to downtown San Antonio. We had a loose wheel and lost a lug nut on I-35. Shertz was kind enough to prioritize getting us back on the road within about an hour. Their mechanic checked everything to make sure it was safe to drive back to Nebraska. It was a situation where they could of really stuck it to an out of towner in a jam but they only charged $50! Great people and a very nice clean shop. Highly recommend them.

Mi
Review №24

I went just for a state inspection of my vehicle. But, during this visit I observed the professionalism of this business. And how welcomed I felt during my wait. Thank you for helping me feel like a valued customer. I definitely will be returning for vehicle maintenance services. Yall just gained a customer in me.

ca
Review №25

I went to Schertz Auto Service for the first time this morning. The service was awesome! The front desk was efficient and friendly even while training a new employee. The conversation and atmosphere was very upbeat and positive.

Me
Review №26

Excellent customer service!!! This is the best auto shop I ever been to, I would highly recommend this place, its so nice and clean. They also offered snacks and drinks.

Am
Review №27

Wonderful caring people who make you feel welcome. Alexa went above and beyond to help me understand my vehicle issues and provided compassionate assistance.

Ch
Review №28

Schertz Auto is incredibly professional and friendly! I highly recommend them to service your vehicle. They provided an in-depth diagnostic of what was wrong with my vehicle (as well as many things that are in good shape too), showed me the prices of each service and didnt pressure me into a sale at all. They offered honest feedback and I truly appreciated that. I will definitely be coming back for all my car maintenance needs. Schertz Auto, you have won my trust and support!

Je
Review №29

The service was incredibly professional and thorough. Beth Marsalis communicated with me far more than I’ve experienced with any other shop. Also, she was very nice and very clear throughout the process. The quote for additional repairs and maintenance was thorough and understandable regarding the recommended work and costs. I will be returning to have more work done. I highly recommend this shop.

Wa
Review №30

Excellent customer service and great work! You just feel like at home with the joy that you feel in the front office. Coffee also helps while you’re waiting for your vehicle! I highly recommend it with reasonable prices and fast and great service!

Ja
Review №31

Very friendly, prompt, and tech was amazing. Thank you for answering our questions! Recommend this shop 100%.

Tr
Review №32

We are so grateful this was the nearest service shop when we began having car trouble while visiting from another state. They fit us into their schedule right away, made us feel welcome, and the price for our repair was less than expected. And so many special touches: complimentary beverages, a notepad/pen/koozie gift, and a $2 bill in our vehicle when we left. Our lost tourist and family time was minimized thanks to their team.

Me
Review №33

I absolutely love Schertz Auto! They are amazing, very courteous and professional. They explain things so well and give a break down which makes every transaction smooth and easy. They mechanics do great work and kept my vehicles interior super clean while it was there for maintenance. I will never take my vehicles anywhere else!!

To
Review №34

Outstanding service, Beth took care of my truck issues and notified me on status. Great customer service, and they get the job done at a reasonable price. I took my truck to the dealer for windshield washer issues, they wanted to replace parts for 200$, with Schertz Auto Service, they unclogged windshield washer and charge me 80% less than at the dealership. Same with my cracked windshield was replaced at a lesser price than what your insurance deductible would charge plus services. I highly recommend Schertz Auto Service at 5702 FM 1103, Schertz Tx

Ji
Review №35

Alexa did a great job taking care of the details and keeping us up to date on progress! Well done!

Ed
Review №36

Just went to get my cars inspected but the way they treat you is awesome . And saw that they have lots of services available. Will be back

Al
Review №37

Ive used their location on 3009 as well, theyre both very helpful and kind staffs. The prices are not bargain basement, but reasonable for the work. The inspections are thorough with pictures and explanations, whether in person or over email. The work is done promptly and thoroughly, not rushed or delayed. If your car maintenance is a priority, Schertz Auto Service is a good provider.

Bl
Review №38

First time using this establishment and I’m at a loss for words. I am not one to write bad reviews or praise businesses for a job well done.Honestly this place is exceptional! Most people would worry that the mechanic is going to take your money, not this establishment they care about you and will provide nothing short of the best. Very attentive to any issues you may have and will not try to make you do something that isn’t necessary.Beth will take care of all your needs and concerns. I’m honestly grateful for how well she provided quality customer service. Above and beyond!IF YOU NEED SERVICE COME HERE FIRST!

Da
Review №39

I really appreciated the fact that I could drop off the car and they provided transportation back and forth. Service was very professional, excellent communication and clear upfront pricing. They also did the annual state inspection for me.

Be
Review №40

Transparency, Transparency, Transparency! The toughest thing for me when taking my car to the shop is wondering if what they are telling me is truly a problem. Well, with Schertz Auto they give you a detailed repair list with descriptions and pictures that you can look over on a web based application at your leisure. Although it is always painful to spend money on vehicle repairs, I felt comfortable that the repairs truly needed to be done. I have found a shop I will continue to do business with in the future.

Gr
Review №41

I went here for the first time, to have a Tx state inspection so that I can renew my car registration. I was going to drop off my car and come back for it because my wife and I had errands to run but they said that it only takes 10 minutes if I wanted to wait. I decided to wait and sure enough it was done within 10 minutes. On top of that they provided me a free diagnostic and pulled my car up on their screen. For a $7 state inspection, they certainly went above and beyond. Also they were really nice, so I will be going there again in the future for my car needs, plus it is also down the street from my home. Highly recommend!

Da
Review №42

Very professional and thorough checklist, was kept informed of progress and expected outcome.In the era of non existent customer service, hats off to this company.

As
Review №43

Schertz Auto Service is the best! Their first location was so amazing, and I was grateful they opened up a second one much nearer to us. They are friendly, professional, and don’t push you into doing any repairs you don’t want to. We have used them multiple times and will continue to use them again! They also send out flyers for discounts to help save on repairs! Well done!

Su
Review №44

Excellent experience. The facility was clean and neat and even offered drinks and a restroom. The people at the front desk were exceptionally efficient, friendly and helpful. I highly recommend this business.

Re
Review №45

The rear window on my old Yukon got stuck and wouldnt roll back up. I was worried it would be some kind of electrical issue and come out really expensive. I knew it was going to rain the next day so I thought Id take my chance and see if they could fix it without taking the door off. Vickie came out to see what the issue was and asked if she could take it back to the mechanic so he could take a look at it. After about 10 minutes she came back and said they got it to roll up. Great news! I took my debit card out and asked how much it would be. She said it was nothing and shes glad they could help. Fast forward about 5 months later and my son rolls down the same window they got to roll up. I took it back to see if maybe I can pay for it this time... she refused again. Took less than 5 minutes the 2nd time and she actually told me how the mechanic was able to roll it back up. Once I get some extra money to get it completely fixed, Im definitely going back to see Vickie and the team. They were great and so helpful!

xl
Review №46

I usually prefer to do my own auto repairs, but had too much on my plate to work on my vehicle, decided to take it here. Absolutely the nicest people on the planet. Very friendly and honest. Liked getting a text with a detailed description about everything they looked at and found on my vehicle. If I have to take my vehicle somewhere again, this is the place.

Ju
Review №47

Price is high, the work is done right from what I saw. The wait a few days for your vehicle to be done needs to be understood.. tells you alot about their service and work by how busy they are. The customer service is down to a science. And if you dont need your car to be done by them, they completely understand. All business, all professional, the whole time of my experience. Now the extra $700 tacked on to the $250 job is definitely not what I was trying to do. Little too high for me

Bi
Review №48

First visit here for only a State Vehicle Inspection. Was impressed by the prompt attention and smiles as I walked in. I have been looking for a repair shop to use in the future when my new truck warranty expires in a few months. This will definitely be my first stop.

Wa
Review №49

Another great experience with Schertz Auto Service. The level of service and attention that I receive here is unmatched. They (Beth and Nico) called when they said they would, and provided great detail and explanations for what was happening and set my expectations for what would happen next. And everyone is always a pleasure to deal with. Ill definitely be visiting them for all of my vehicle maintenance/repair needs.

De
Review №50

Id previously used this business on FM 3009 and always had great service there. This new location continues to hold up the businesss reputation as a friendly, engaged and capable facility. Constant communication with text about my cars status and even loaned me a free rental as repaired were underway. The ladies at the front are very welcoming. This is my car repair facility for all of my vehicles now and would highly recommend them for any car repair needs! **Note: military discount available (max out at $50 though but at least you get one)

Br
Review №51

The entire staff was great but Christi in particular was awesome! I reccomend this place for all of your automotive needs.

As
Review №52

Super awesome place that is helpful and efficient! alexa was a great receptionist and helped out a ton!

Do
Review №53

This was my first time to use Schertz Auto Service. They were professional, not at all pushy about adding more services and my car runs better than it has in a very long time. I highly recommend them!

Am
Review №54

Wonderful service! I will definitely be back for all of my auto needs!!

El
Review №55

Super friendly staff and answered questions for me right away, even had info on a recall my vehicle had! Thanks again!

Sh
Review №56

When you go to Schertz Auto you know that you are going to a reputable place to get your vehicle fixed/serviced. Their prices are reasonable, better than a dealership. The customer service is impeccable, and just knowing that my car is with a reputable shop makes me feel at ease.

Su
Review №57

I can not say enough wonderful things about these folks! I went there for an oil leak issue. I also got the total car health report which was very helpful since I know nothing about auto diagnosis/repair. The front office ladies are so sweet. Beth is a rock star! During the diagnostic process and the repair process, they were great at communicating with me. The mechanic even found the source of a knocking noise that 4 car dealerships were not able to find over the 13 year life of my car. Prices of services seem reasonable. I will be a repeat customer!

A
Review №58

Horrible. This place doesnt like to give estimates over the phone. Not even a round about figure. I called in for a quote for breaks, not a complex job. Most people dont have the time to go in to have the full inspection just to get an estimate. I understand every vehicle is different but I am sure you can provide a front breaks estimate, a rear break estimate, and let us decide if your estimate is good for us, the client. THEN we can make an appointment.

Ja
Review №59

Excellent service and very honest and trustworthy. I send all of my friends here when they need work done.

Bo
Review №60

They keep you informed the whole way, explaining what they find, and giving you choices. Fair pricing and great work!

He
Review №61

Went in for a state inspection and found a very clean shop with a very friendly staff. I was pleased with the service, I would recommend this shop for anyone needing automobile maintenance

Ja
Review №62

Very thorough and fair prices. Staff is friendly and helpful.

Is
Review №63

Once again, Schertz Auto Service went above and beyond to address my concerns. Most of all, I’m impressed with their focus on customer satisfaction, rather than monetary benefit. Cristi went all out to make sure I was taken care of and her customer service was and is on point. I would most definitely recommend Schertz Auto Service.

bu
Review №64

I was extremely pleased with the service and the staffBeth was a shining light of knowledge and friendlinessnot often seen in todays market. The service was stellarand performed quickly . i was provided with a very detailedexam/ log of my cars diagnostics including pictures. which allowed me toreview what i may need to repair in the future .Thank you for a pleasant well done job.

za
Review №65

By far the best experience one could have from a shop. The amazing service writers are top notch and know their stuff. The Techs in the shop are definitely some of the best I’ve ever experienced got my car in and out while letting me know what needs to be done on future appointments while prioritizing what’s important. 5 star is not enough to say more like 100.

Ge
Review №66

The front counter area was very clean and welcoming. I would like to say a HUGE thank you to Beth!!! Beth was super helpful! Beth was super friendly! Beth kept me updated every step of the way.Thank you Schertz Auto Service on 1103! And again, thank you Beth!!

Ja
Review №67

I won’t take my car anywhere else to be worked on. The people are so friendly and the mechanics are the best. They are honest and fair in their recommendations on work needing to be completed. They have competitive prices as well.

Le
Review №68

Absolutely 10/10 service on both the mechanics and customer service. Beth made me feel very welcome and made everything so easy to understand. The report of all of the tests run was very thorough and gave me a clear idea of what needed attention in the present and in the future.

Me
Review №69

From the first call I made to schedule the appointment to picking up my car, the customer service was outstanding! It is obvious the employees take pride in their job. The lobby was so clean, well decorated, and smelled great which I had never experienced at an auto service center before. They got me in quick and did a thorough job repairing my car. Would definitely recommend!

Je
Review №70

Got my inspection done to renew registration on my truck. Service was fast & professional. The gentlewoman at the desk told me about a TSB on my truck and gave me some good advice.P.S. thanks for the Dr. Pepper!

Ja
Review №71

Fast, professional & communicates extremely well throughout the entire repair process. Very convenient, they even provided a ride back to my house while my vehicle was being worked on. They might be on the higher end price wise (no comparison really) but you definitely get what you pay for and I will gladly pay them EVERY, SINGLE, TIME I need auto service! Their level of customer service is the shining example all businesses should strive for. It’s nice to see quality service is still alive!!!Jake T.

Me
Review №72

The staff could not have been nicer or more professional.

Ma
Review №73

Great customer service, friendly staff and an immaculate facility

Ro
Review №74

Fast, friendly service. The staff was extremely professional and explained my report results to me. This will definitely be my go to place from now on!

Re
Review №75

Once again Schertz Auto did an amazing job! I didnt have an appointment but Beth was able to work my vehicle in and took care of everything I needed. This is the only place I take my vehicles.

Sh
Review №76

Best automotive repair experience! This is a great place for our community to feel like they’re getting special treatment dealing with vehicle issues!

Sc
Review №77

Very helpful dealing with dealership warranties. Unfortunately the repairs were more than the car was worth. I would still recommend and use in the future.

Je
Review №78

Schertz Auto on 1103 is awesome. I have used them for multiple repairs and maintenance since they e been open. Beth the service manager is awesome and so is her crew! They are always very professional and helpful. Their pricing is not the least expensive but is competitive and I feel it’s a great value with peace of mind. This business is great and I plan to be a lifelong customer. BTW, they also honor the military with a military discount!

Ca
Review №79

State inspection, the ladies up front were awesome and very helpful

Kr
Review №80

I have been taking all of our cars to the 3009 location for probably the past 3-4 years, and am so excited they built one even closer to home. You see the same friendly faces (hi Beth and Angie, you are both so great!) and receive the same quality service that they have been providing at the 3009 location. We will continue to take all our vehicles to them. They are trustworthy and reliable, and always keep me updated if a vehicle needs to stay longer than expected. I never have to worry about having issues after picking up my vehicle, and even if I ever did, Im confident they would make it right.

Th
Review №81

My first time using these folks, it was a great experience. I usually go to the dealership, I have owned my Chevy pickup for 6 years and I have always had it serviced or repaired at a dealer. My wife and I move around quite a bit so I opted to try a local place. Schertz auto is just down the street from our home and they could get me in right away. The dealer said it would be a week till they could run a diagnostic on my truck. These guys ran a full report on the truck and helped me figure out what needs to be done to the truck to keep it running for another 100,00 miles. I am very pleased. So pleased indeed that we will be taking my wife car for a service very soon. very professional and friendly staff on the front end as well. No pressure and no run around. Ill be taking my truck back to these guys for sure.

In
Review №82

I came in today for a standard emissions test. Vickie had me in and out in no time. I usually take my care to the dealership for routine maintenance, but now that I know there is a full service auto center nearby, I will definitely be back. Thanks for the great service!

Je
Review №83

Was going to get fuel injection cleaning and state inspection. The injection cleaning was cancelled as it is not the pressurized type cleaning I was looking for. State inspection done. I’ve had other service done here on several autos and service has always been excellent.

Ki
Review №84

What an amazing experience from start to finish! I brought my car here to have it visually inspected because my transmission was leaking. They sent me via text/email a full list of all the things that were of immediate concern and future concern. I went down the list and decided what I should handle now. There was no pressure at all! Beth at the front desk was very professional and provided outstanding customer service. They also provided a ride to and from the service center! They really made me feel like I was in good hands. They have definitely gained a new loyal customer!

Ca
Review №85

These guys are professional and I love the shop. Wait till you see the equipment, the floors, and even the front office. I’ve been around and these guys are doing it right. Check out the instant diagnostic on your alignment, tires, and more details, as they drive your vehicle in. Everything is emailed to you as well-instantly. I love it. They saved me time and money. The 1103 site is just as state of the art as the 3009 site. If you’re obsessive about your vehicles like me, you’ll like these guys.

Ha
Review №86

The new facility on FM1103 is beautiful. The waiting area is neat, clean and comfortable. The absence of a blaring television playing obnoxious shows is a gigantic plus. The service bays are meticulous and state of the art. I brought in my vehicle for 60K mile service, a battery replacement, and a brake and alignment check and an a/c check. Since SAS is full service, they we able to accommodate my requests. I received a detailed estimate by email that identified areas of concern from critical to less immediate. The estimate was precise and I paid exactly what I was quoted. I was kept apprised of my vehicle’s status. Repairs were performed expeditiously and I am very satisfied. Office staff is knowledgeable, accommodating, and friendly. They arranged transportation to and from the facility. They even scheduled future service for me. In the end I was provided with warranties for repairs and replacement parts. Needled to say I am grateful and satisfied.

Er
Review №87

Very professional, and provide great service . Worked on my vehicle in a timely manner with up to date text messages on the status. Will definitely be back give them my business..

Ly
Review №88

They inspected underside of chassis for possible damage, but also did multi-point inspection and made recommendations. Mechanical service was professional and prompt, and customer service was courteous. I plan to use them again.

Ty
Review №89

Quick easy and very friendly will be going back

St
Review №90

I was VERY impressed with the work done by the team here. Very customer oriented.

Jo
Review №91

I visited Schertz Auto Service FM 1103 for the first time. Vicki was very knowledgeable about the services my auto needed. The car was inspected and the results were printed out and explained. We managed to prioritize those items that needed immediate attention and they were completed. Great place. I will return to them definitely for future automotive service.

De
Review №92

This was our first time using Schertz Auto Service so we were a little reluctant, however, we are grateful that we did! From the moment we walked in to the time all repairs were completed and we picked up our vehicle, Beth treated us as if we were family. Greeted us with a beautiful smile and positive attitude. She patiently answered every single question and concern that was asked, and I had many! She periodically sent email/text updates regarding the status of our repairs and cost which I appreciated since I am very busy at work, it can be difficult to answer phone calls. Any recommendations were also listed with great details including diagnostic pictures. I am happy with the service we received. I am now their loyal customer. Thank you so much for making us feel right at home!! God bless you all...

Ma
Review №93

Very clean, very thorough, and very honest. Not too often you can say that about a mechanic shop. The ladies up front were excellent, the information provided about my vehicle was thorough and they took good care of my vehicle!

No
Review №94

Went in for a state inspection and the service was phenomenal. Definitely will come back to get my car serviced.

Ja
Review №95

Finally, an auto repair service where the customer is TRULY appreciated! Vickie was awesome to work with, and I was stunned to overhear a call she made to another customer. Vickie proactively called the customer to let them know that their vehicle would not be ready on time, and offered a free loaner car to them if the delay was going to cause any problems with their plans for the overnight period. Unheard of!! Great job, Schertz Auto Service, and welcome to the neighborhood!

Am
Review №96

I have had multiple vehicles in here for a variety of reasons. It has ranged from standard oil changes and maintenance to Engine rebuilds. I typically request Beth as my advisor because she always goes above and beyond to make sure that I am taken care of in a professional and timely manner but Vicky is also fabulous! I highly recommend giving them a chance to make your day and fix your vehicles.

M
Review №97

Stopped by for vehicle State Inspection. Fast and friendly service.

Ca
Review №98

I took my Suburban in with a headlight and tail light short in the electrical system. After 1 hour of diagnostics and $150.00 later, I was told there is a short somewhere and they will need to charge me for another hour to keep searching. So, I paid $150.00 to be told what I already knew about the vehicle when I took it in for repair. I could see that they didn’t know, and they could easily keep stringing me along at $150.00 an hour without finding anything. It must be nice to get paid to just “look” and not fix. I was told it usually doesn’t take long to find the problem and the starting price is $70.00. Somehow my vehicle was an anomaly though and they don’t know. As you can imagine, finding the problem could take hours and several hundreds of dollars with no actual outcome. I decided to find a certified Chevy mechanic with experience with this type of issue. I felt like I was ripped off and will never go back!

Ne
Review №99

Great staff very friendly they keep in touch with your throughout the whole process they even helped me out in learning that my warranty covered my repairs which helped me save money

Ka
Review №100

The friendly neighborhood auto shop you’ve been dreaming of! I had a tire emergency and was just able to get to their shop, they got the spare on for me and kept the problem tire to do repairs while I went on with the rest of my day. The staff is friendly, the office is clean, don’t waste your time going anywhere else.

Information
41 Photos
100 Comments
4.9 Rating
  • Address:5702 FM1103, Schertz, TX 78108, United States
  • Site:http://schertzauto.com/
  • Phone:+1 210-809-4199
Categories
  • Auto repair shop
Working hours
  • Monday:7AM–5:30PM
  • Tuesday:7AM–5:30PM
  • Wednesday:7AM–5:30PM
  • Thursday:7AM–5:30PM
  • Friday:7AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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