Jason was super helpful. He made sure everything was completed and solved any problems when switching my siblings phones from another carrier on to Verizon! Knowledgeable and very friendly. Also great deals on our trade-ins. Thankyou again Jason! (4 phones were set up)

My husband and I received superior service from JP an associate at this location. He was professional yet friendly, and answered all of our questions. JP encouraged us to call or stop in whenever we had further questions or concerns. He is a real asset to the company.Note: This was the third location we had visited. The other two had employees that needed much more training dealing with customers.

In the ever changing cellular world, the only onetrue constant is the customer service I consistently receive fromNathaniel Hayes at the Verizon Cellular Sales Mariner location. He has been my champion every time I have a problem. His patient persistent nature cutting through the clutter to resolve all the issues is a blessing. He navigates the quagmire of customer run-around with professionalism and grace. He restores my faith with Verizon every time something unexpected occurs. He is the reason amidst the issues I haven’t switched carriers. Thank you in advance for recognizing his efforts. 😊👍🏻

I just switched to Verizon from T-mobile. Coverage is so much better and this store location is very convenient and easy to access.Customer service is excellent. My husband and I have a small business and we’re able to meet here with our Verizon reps Anthony and George. They bent over backward for us and got us everything we needed. Good prices, good coverage and excellent customer service always earn 5 stars from me. I highly recommend Verizon.

Maria charged my account almost 700$ two weeks ago while I was in the store upgrading my phone and was only supposed to charge it 90$. Verizon was supposed to refund my account and I still haven’t seen the refund. Contacted Verizon today and they said there’s nothing they can do at an “in store level” problem still unsolved and they were the ones who made the mistake.

OMG can we talk about the amazing service at this location! Absolutely no wait, door was opened for me and every staff member said welcome or hello! I had the pleasure of working with Geoff who was so incredibly knowledgeable from phones to plans and even local issue updates. Ive been a Verizon customer for over 8 years and this is the first in store experience that was enjoyable. I was out in under an hour with a new phone and full explanation. I cant say thank you enough to Geoff and the team at this location! This location is absolutely about the customer!

Nate was SO AMAZING!! Usually I have bad experiences with authorized dealers. Nate has cured all that! He kept me informed about the status of my new phone every step of the way. It was like spending 2 hours with a friend. We bought 2 phones sincr it was such a great experience. Thanks again Nate- you rock!!!

I just switched to Verizon from Us cellular . Coverage is so much better and this store location is very convenient and easy to access. Jeff’s service was excellent. Very easy to work with and very understandable.Verizon has good prices, good coverage and excellent customer service always earn 5 stars from me. I highly recommend Verizon.

Yesterday was the second time that I have gone to the store and had Josh as a sales rep. He is professional, friendly and very knowledgeable on the deals they have. He gets a 5-star rating from us. If you need help and a phone, Josh is your guy to go to!

These guys were helpful and Sergio was great this store is ten times better than your corporate store on CortexThe store on Cortez the salesmen were rude and really didnt want to help. Sergio was most helpful and went out of his way to come up with a solution. The corporate store is a very bad representation of verizon. I have had verizon since you were Alltel and this store is the best I ever dealt with. Please let them know. Colonel Hal Smith U.S. Army retired.

Did not like the way my problem was taken care of.

Austin v took Excellent 👍 care. Very willing to help my mistakes. I am happy with the service I received. No wait or appointment needed greeted with a smile

I want here to recover lost contacts and ended up upgrading to a better phone for less money than my original with a discount. Nate is a phenomenal sales person. Hes patient, attentive and knowledgeable.

All my family switched to Verizon from T-mobile. Coverage is so much better and the representative Agustin Bracero was excellent with the service and the knowledge of working with the phones. Samsung and iPhone can’t beat the deal he gave us. I recommend him 100%.

Austin V was fantastic. He went above and beyond to give me exceptional customer service.

Austin Vetter was extremely helpful and answered all my questions. Great employee.

This Verizon Store is ABSOLUTELY the best store I have ever been in! The young man who helped me, Geoffrey Boettjer has angel wings I swear to you! I was waited on immediately when I came in. I am not techy and this young man was so kind and helpful that I cannot even express how grateful I am! He set everything up for me and went out of his way understanding that older people do not always understand phones. Another Verizon store in area hung up on me this morning. Three cheers to this store and Geoffrey!!! And all COVID procedures were followed?

I worked with Steven. He was very helpful, polite and got us what we needed. Great sales representative.

Austin Vedder was very knowledgeable in the product he sells and my needs as a customer. I would recommend Austin to anyone who’s looking to buy or upgrade there phones.

Service at point of sale was better than in the past. If it wasnt for false information on a signal booster the sale would have been better.

Our family decided to change to Verizon. We highly recommend Geoffrey at this location. He was very professional and went above and beyond to explain all the changes and costs. He even helped with an email account that was not working properly. Our family will always give him our business and refer others to him. If you have Verizon and need assistance or are thinking of changing carriers, go see Geoffrey.

Jason, Jeff and Sebastian are great!! We came to the store with a major mess on our iPhone and they mixed the mess professionally, patience and were very kind to us!!

Service was good fast good information given to me and Austin was very nice & helpful.

The staff are extremely helpful and knowledgeable.

Nate has the best customer service ever. And I was leaving and he convinced me to stay and help us out he is Verizons best employee and deserves all the recognition for doing the best

Brandon and Jason were very helpful and professional

Very honest and understanding J.P the bestest dude

Young man that helped us was very knowledgeable and caring. Listened to our needs made a great recommendation which we are very satisfied with. Great experience and a job well done

This is the store you want to visit in the spring Hill area. Jason was very helpful and was a pleasure to work with. He answered all my silly questions and was VERY nice. Anytime I need help I will be coming back here

Amazing guy! He was helpful, polite and efficient..

My husband and I went in today and received the best customer care! Geoff took great care of us and had us in and out in a timely manner. He went above and beyond to meet our needs! We’ll be recommending him to everyone we know!

We were helped by Jason and it was the best experience we’ve had in our 10 years with Verizon! Stress free, knowledgeable and so easy to work with! No high pressure sales gimmicks and we left feeling like we got what we came in for with no unpleasant surprises! Very satisfied.

Stopped buy to get my phone checked out on my lunch break would not ring asked the service lady to see if she could help me looked at it with bewildered eyes nope nothing i can do but sell you a new phone.Then she let the Manager look at the phone same all we can do is sell you a new phone,Well i left and after further investagation it was a simple side mute swithch on the side of the phone,REALLY GUYS YOU NEED TO SELL A PHONE THAT BAD!!!!!!!!!!!!!

Good job tks for your help

Mr. Moss helped us tonight and not only did he not pay attention by grabbing the wrong iPhone that was supposed to be the 12 pro and not the 12 then tonight we tried to call the store and the phone wont call through. We also called on my phone and was hung up on. We are very disappointed.

Id definitely recommend this store even above the corporate stores for many reasons but mainly because of their excellent customer service.

The staff at this Verizon store was awesome. All so friendly and helpful. I will continue to use this store

We have tried Verizon for about a year and a half. In the time that we have had them, it hasn’t been a good experience. The cellular coverage is terrrible. I can’t get reception even in my own house, I use my phone for my job and travel around Tampa bay, most of the time my service hits constant dead zones. I have replaced 3 phones because they blame it on my phone. I now have the IPhone 12 and still having the same issues. When I’m on the road for work and my service cuts out and I have to call them, it’s an hour and a half wait just to be told that it’s probably my phone again. The also talked me into buying a different brand new phone for my son that has never worked and I can’t seem to reach anyone to fix it. The customer service agents sound incompetent and make excuses and the issues are never resolved, and I keep paying them. I am done now. Going back to Tmoble. I would have given zero stars if it was available.

Jason was amazing and very helpful. Great customer service

Tried to call this morning 1/24/2021 & get a few questions answered for my son who is currently completing his ITB for Marine Corps. Dave answered & once he asked if we could come in & put numbers down on paper & I let him know no not until mid February when my son comes back to Florida I got hung up on. Tried calling back thinking maybe we just got disconnected & was hung up on again. Thanks Dave for your terrible customer service! Ill even go as far as getting Karen for you & reporting you & your store to corporate!

Nice sales guy. I went in just because I was getting poor reception nearby and didnt know if you had any answers as to why. He just said it was a bad area for recpetion at this intersection. So the carrier service isnt great but the guy working was nice.

I would give less stars if I could. These people do not care about their costumers.Only how much money they can make off you. I told them my son wanted to start service and finance a phone to help build his credit, she cons us into us BOTH switching and then put it ALL in my name. Didnt even ask if Verizon works where I live!Which it does not! I loved AT & T service. I could use my phone in my house. Now its spotty at best. Always having to restart my phone. I WILL NEVER RECOMMEND THIS COMPANY OR THE WOMAN WHO WORKS THERE.SHE COND US REALLY GOOD.

The experience I had tonight while upgrading my service with Verizon Wireless was amazing. As I approached the building Mike greeted us the door And welcomed us by opening the door for us. Anthony also came over to assist us and both of them made the process easy, listen to our needs, and made us feel like valued customers. They did not attempt to sell us anything that we didnt need and made suggestions but were not pressuring Us in any way. They assisted us with calling our previous provider, filling out our rebate forms, and truly making us feel as if we were part of the family. I would highly recommend this store and specifically these two gentlemen to anyone who needs service.

Outstanding customer service..

June15th my faith in Verizon has been restored. After an incredible mix up adding a line about a month ago and working for with an amazing service rep Nathaniel/Nate Hayes at the Mariner Verizon store along with customer care service rep Andrea Ables, I am blessed to say the problem was resolved. It takes a special representative to have heard and worked through my frustration and tears to reach a solution. The world needs more Nate Hayes and Andrea Ables and I am blessed to have been helped by them. I whole heartedly recommend Nate at the Verizon store. Thank you both ❤️

This store is ran by Cellular Sales, I suggest going to an actual Verizon store for better deals and more honest sales folks. All the stores look the same, but theres a big difference in how they treat customers.

Very good service and helpful 👍

Geoff Boettjjer had me out of the store in about 20 minutes with the iPhone 12 which was back ordered but he got me a canceled order. Very quick and easy transaction.

Our salesman Geoff was great as usual!

Austin was super helpful with the new iphone upgrade, thank You Again!!

Had an amazing experience with James Couch. He was able to make the switch of my phones from another provider onto a great Business plan with Verizon. He made sure everything was completely understood in a very professional manner. As a business owner having people like James Couch just a phone call away is a great feeling to have. I look forward to continuing our business relationship. I would highly recommend anyone to James Couch and any businesses looking to have great service at a great price then James Couch is your guy.

Jon LMy experience at Verizon in Spring Hill today was absolutely wonderful. John was extremely knowledgeable and able to help me with all of my needs. He was able to afford me certain discounts on according to the coupons available to me. As we have had some Financial concerns in the recent past this was a huge help to us. I hope that someone in charge can put a great review from my wife and I on his file. Give him a raise. Buy him some prime rib. Thank you

The reps are personable and I didnt feel pressured to buy anything.Unfortunately, their technical expertise is lacking. On two occasions I was told various things which contradicted information received from the support phone number. I even called their nationwide support staff from the store and had them on speaker phone. At least everyone in earshot had been educated.

My wife and I have been customers for 6 years. We were eligible for new phones so my new best friend J.P. quoted $129. per month. I am now receiving a monthly bill for $159. and theres nothing that can be done about it. You got me. I assure you Ill never do business with this company again.

The older gentleman that was at the store working really did not help me at all I was really disappointed

You guys are awesome here, you were so helpful the other day with my phone, and so nice! I loved you guys, so funny too, it felt like I was having a conversation with friends. Thank you Jamie (James Franco) lol, you really do look like him, and thank you to your friend, didn’t catch his name but you were both great. Will definitely be coming back to this Verizon as its way better than the others that have long lines and hours of waiting. Your deals are great and if I ever need a new phone I know y’all will hook it up for me. Thanks again, stay awesome guys! Much love,Allison

Awesome sales people and very helpful

Got everything done that I needed at this time. Verizon does nothing for its excisting customers.

So not too impressed with this place. When you can be out of service from no fault of your own for 2 weeks straight and they want to charge a full month with out a single apology. Theres something wrong here. Not once but 3 times . never late paying my bill. No reason for this kind of service. Never did we get a reason as to why we didnt have service. 1 mile from Verizon cell tower. Nobody really wanted to put much time in to figure out the problem. It kept getting passed to someone else with no notes put in computer of what the previous person said or steps to get this fixed. Im sure Im not the only one.

Great service and didnt make me feel uncomfortable by pushing sales on me

I was in and out in less then an hour with 2 new phones and lines added to my account.

The staff at this location are knowledgable, funny, friendly and really make sure you are getting exactly what you want for a little as possible. We had the pleasure of working with Sean and he made the process a complete breeze. Wonderful team!

Michael Snow was very knowledgeable and professional. He helped me set up my new phone and did it in a timely manner. I will come back to see him for any of my phone needs.

Sales associate was very knowledgeable and helpful. He resolved my problem in a couple of minutes. Great job.

Great buying experience with the Salesman Geoffrey!!!

The sales team at this store advised me that all the phones were the same as a corporate store. After I purchased the phone, I looked up the same phone through the Verizon app and it was ten dollars cheaper. I also noticed they charged me a set up fee as well but never disclosed any of this. I brought it up that they lied about the phone and I was upset about this set up fee. The salesman called his manager and explained to him about me being upset. The manager said he’d send me a 10 dollar check through the mail. I never received that. I used the number the sales guy gave me to contact the manager if I had any issues. I tried to contact this number and it was an automated number and advised me to leave a message. I did and nobody returned my call. Also when setting up my plan I get a government discount. They never set that up and said it was already done. I will never go back to this store and recommend anybody to drive five more miles to the corporate store so they can get a better deal and not lied to.

I have an AT&T membership I signed up for Verizon because my dad needed coverage in Mississippi was told that service would be great close to a store none of that was true my dad cant use his phone the stores 50 miles away and still no reception

I have been dealing with this store for the past few years. The service is prompt and efficient. My girlfriend and daughters have used this store for our phones. Originally went to the Verizon store on SR 50 and the agent was more interested in selling us gadgets than the actual phone. When it finally came to the phone, she had no clue what she was doing. Left that store and had the total opposite experience at this store. Verizon on 50 needs to train with this group!!!

I have had GREAT experiences every time I am at the Spring Hill/Mariner location! Nick is ALWAYS so accommodating and so pleasant to work with. He is not a high pressure closer, he is truly looking out for your best interest. Store is always inviting to visit. Highly recommend!

Anthony helped me set up a prepaid plan. He did an excellent job and provided me with awesome customer service. He answered all my questions and provided me with the information I needed. Everyone in the store was lively and it is an awesome atmosphere. I enjoyed my experience very much.

I walked into the store tired of my previous carrier and the games they play. I was greeted by James Couch who put me at ease. James sets a gold standard for his clients and truly went over and beyond. He quickly got me up and running and I couldn’t be happier!! I run my business from my phone and can now enjoy amazing service anywhere and everywhere without the fear of dropped calls or bad service. If your tired of the shenanigans and want Amazing service call James couch with Verizon Wireless!

This group of guys are amazing! Great team work between Anthony, Jordan, and Nate helping us switch over to Verizon. What a great experience! Highly recommend coming here and working with these guys.

Nick C was kind, respectful, and an overall knowledgeable rep. We loved working with him, and we will certainly be back to see him soon.- Frank M

Great store!! Elizabeth is an amazing associate, she was very friendly and exceeded all my expectations. I will definitely be coming back to this store and look forward to working with her again.

Daniel called me to ask if I was interested in a promotional tablet and asked how my service was. I advised him I had a couple of issues I needed to address. He promptly made an appointment with me and took care of the issue with my previous phone trade and last bill with AT&T. He replaced my cracked tempered glass screen saver on my new phone (yes, I already dropped my phone but the tempered glass did its job). He also installed liquid glass to my new tablet screen to protect it.I have never been more satisfied with cell phone carrier and their customer service!!Highly recommended!!!!

This place has zero customer service. If you own a business go to a real Verizon store this place is only a Verizon authorized dealer. This place does not want to help you at all after they get your money you mean nothing to them. They won’t have time to help you set anything up and you will be stuck and lost on your own. Not fun having to call Verizon every day because they don’t know how to do their jobs.

Service at this location was wonderful the staff today was Anthony, Jordan, and Nate and they were fantastic. I would highly recommend this store if your considering changing your cell phone provider. 5+ Star Service

We switched to Verizon sick of being ripped off by AT&T. Very helpful and made the transition easy...

This is an amazing Verizon store. I recently moved to Spring Hill Fla and was looking for a great Verizon store. I found it. Very perffessional and knowledgeable Verizon tech’s. At times I was a difficult customer. They always remains professional and respectful they won me over. They are now my go to Verizon store. Kasey, Brandon, Tyler, and Scott all worked together to make me very thankful and satisfied with my purchase. Thank you to this great team.

Daniel got me a new phone he is a godsend to the handicap that no one else has helped. Please acknowledge him in any way possible. And know you have the best of the best defiantly recommend him and especially note and commend him. Thank you!

Yeah another Verizon hater. They are ruthless with their billing I truly believe they earned 1 star. I was working offshore the service wouldnt work when others around me with different service would

Ken was amazing! Professional, polite and extremely knowledgeable on all programs and products offered. We will never go anywhere else for our phone needs. Keep up the great work Ken and thank you for all your help!!

Our sales associate was Nicholas and he was outstanding! He answered all of our questions, was patient, and stayed within our budget. We would highly recommend Nicholas to anyone and everyone! #perfectsalesman #wonderful #professional #courteous #patient #great

Great people and great service

Michael was awesome he stayed after closing to get my new phone set up. Very helpful and friendly. Springhill location. Would definitely go back to that location again. Thank you Michael

We were here a long time ago and were helped by Dale. He was a great representative for your company and an asset to your team! Thanks, Dale! We are loving our Verizon services.

A lot of nice stuff to get there

I would recommend anyone to this store. Matt the fella that helped me was beyond informative, he was personable and the overall experience was great. He helped me get a good deal and was patient with my issue.

Our sales guy ROCKED!!!! We went in on Saturday to get information about Verizon and to possibly switch carriers. We decided to go home and sleep on it and discuss the pros and cons. Louis was amazing!!!! He gave me his number to contact him. And he even went out of his way to meet with us Sunday evening after he had already worked a full day at a different store. We literally walked in signed some papers, paid and we were out of there!!!!! Not having to sit in the store and wait for an hour plus while the paperwork was being situated was awesome!!!! I know they work on commissions but still he went above and beyond!!!! I hope the rest of our experience with Verizon is just as easy and pleasant!!!!!

By far the friendliest and most helpful Verizon store I’ve been too! Thank you Ty!!!

Great experience! Nick is very knowledgeable and friendly. He took the time to explain everything in detail and with a smile! I would definitely recommend this store...ask for Nick!

Sales person failed to tell us about hidden costs. Got fired the next day. If you need to go to a Verizon head store. Like the one of 50. Your better off. Franchise stores such as this one is no good.

DO NOT APPLY for cellular sales in central Florida. Jim Giles and Mike Linden are emotionally abusive, by being racist, derogatory, and name call. I have suffered mentally within this job, holding in so much of what has been done to me by both of these men. They bully me and other men and women in the workplace and through work chats with hundreds of co-workers witnessing these acts. I just want to warn anyone considering this as an employer because is not worth it when going to a similar company with similar pay but have Managers that give respect and support. There are so many other issues on top of the bullying but I’m not going to get into it. This account was made under a fake name to not reveal my identity so I’m not reprimanded. So many employees, regarding these two, have approached HR and legal actions have been taken against them multiple times, If anyone wants to talk more about what else goes on here I’d happily do so.Good Luck

The wife and I went here to pick up our S7 great place to purchase a phone very friendly staff very knowledgeable Nice neat and clean store I recommend purchasing iPhone here from Verizon

Ken breland helped me and im couldn’t be happier.the service and product R amazing

Nice staff. Only issue Ive personally had is I was told online or over the phone one promotion. But when I go in its a bit of a hassle to get the price/promotion I was told about.

Want to give a big thanks to James Couch for providing me with exceptional service. He went above and beyond to assure my needs were taking care of ..spent more time with me than the norm to assure my transition went smoothly as I am trying out a new phone . He even saved me money on my monthly billing ..thank you James!!!

Mo was great..very knowledgeable, friendly and professional... didnt put any pressure on purchase explained all options... will see him again for future purchases

It was a great experience coming into the Verizon store. I was very upset with my previous carrier and was glad to make the switch. Katie was very knowledgeable about Verizon and the products they had to offer. I highly recommend Katie and Verizon cellular sale.

I worked with Geoff on 1/5 and Ashley on 1/6. They made a difficult time into a great experience. Thank you both.Marie G