Really cool dude with great customer support. He was awesome to work with and showed me 3 phones compared to the old phone I had. Went over prices and everything. Thanks Dan

Mackenzie was awesome. She was patient with all my questions and helped tremendously when there was a hitch with getting my new phone to activate. I highly recommend Russell Cellular in Stafford.

The two people who helped us were very knowledgeable and pleasant. I was happy I went to this Verizon.

DJ is very knowledgeable and courteous. This transaction went very smoothly.

Staff was amazing and very kind 10/10 would go to this store again for my Verizon needs ! I believe the people on the floor were McKenzie and DJ. Awesome staff.

Excellent service and easy transition to a new phone.

Dan got me set up with exactly what I needed, and was very kind and patient with my phone disaster. He saved the day!

Breanna was amazingly helpful. They didn’t have the phone I wanted in the store so they went to one of their other stores and got it for me that day! I would definitely recommend them to a friend.

Very helpful, delight, and easy to talk to. Both ladies deserve a raise. Would highly recommend them to any Verizon customer

Great service and friendly staff.

Stopped in by chance cuz I needed a new phone and have Verizon. Def glad I did! Breanna couldnt have been more patient and attentive to my needs and not once did she try to sell me on anything. Just helpful service. Wont go anywhere else from now on. Worked with Yaneliz as well, just as awesome, thanx!

I just wanted to pay my bill and I usually pay online but I was in the area so I decided to stop in.. and glad I did BREANNA was extremely nice. Great customer service :)

We arrived at the store location ten to 7 oclock which was closing time. We were expecting the clerk to tell us that she was closing very shortly and if we wanted a new service and phone we would be better off coming back the next day. Thankfully that didnt happen. Ashley welcomed us to Verizon and asked how she could be of service. I was in the process of canceling T(wish we were Verizon) Mobile. I was ten days into a useless contract as I could not get any service in my home. I could only get lousy service outdoors. Anyway, Ashley was awesome. She did a great job and even took care of another customer who was just making a payment. It was 7:15 at that time. We walked out with the phone that I wanted and a nice case as well. You have a fine manager who is willing to go beyond with the extra yard. In this day and age it seems employees are just trying to get by and not interested in doing a great job. Hang on to this one... shes a keeper.

Went here and was in and out and was say helped me and is very good at what he does compared to others there and he can provide you with what your looking for and is not pushy in any way.great service

Taylor was excellent. She patiently assisted us with our questions assisting us to make the best decision in replacing a damaged phone. We would highly recommend Russell Cellar. The customer service is the reason we returned again to purchase another phone.

Verizon representative Wassay was very attentive to my needs with my phone and my questions about my bill. Excellent customer service!I would definitely return there and ask for Wassay if ye is available!!

I am not a Verizon customer but needed to get an Otterbox and glass cover ASAP for my new phone (because I forgot to get it when I ordered it through my regular store). This was very last minute and I remembered Verizon was right down the road from where I was. Wassay helped me out, was very friendly, and not only did he get me what I needed, he put the glass cover on my phone and the Otterbox on! I was in and out of the store in no time!I would totally recommend them for any of your cellular needs, and like I said, Im not even a Verizon customer!Great service and all of the sales people are very friendly and helpful!

Taylor is the best! She really helped me out when I needed a phone fast. She was even able to recover some of my photos I thought I had lost forever! Within a couple hours she was able to get me the phone I wanted (she picked it up from another store) switch over my account to one of their plans, put on screen protector, recover my contacts and sign me into my google account. I walked out happy not feeling overwhelmed or disappointed. Her multi tasking skills are phenominal! She deserves a raise!!

Ashley was awesome. You have a very professional and customer oriented employee there and she should be recognized as such.

They worked with me to figure out what I needed, excellent customer service! Thank you.

Spent 4 hours in the store trying to get a new phone. Before getting a new one they deactivated mine then couldnt get the one I wanted to turn on. I was stuck getting a more expensive one that I didnt want because they claimed they didnt know why my current one wasnt working. And changed my plan.

Was lied to about having to purchase device protection in order to upgrade my phone. Instead of good old fashion salesmanship they will just make something up in order to hit their sales metrics.

We worked with Rachel at the Stafford Russell Cellular. We had so much trouble with Verizon customer service but Rachel helped us step by step to get our own phone plan, new phones, and an internet jet pack. We spent 3.5 hours at the store and Rachel never got frustrated with us and even started 1.5 hours past closing to make sure we were all taken care of.

My phone wasnt charging properly & I wasnt sure if it was the phone that was the problem or just the charging cord. I went to a different Verizon store & the people there told me they didnt have my kind of charger so they couldnt help me and sent me on my way. At Russell Cellular, Taylor took the time to help me troubleshoot and figure out the problem. I left with a solution & a Plan B incase things went wrong again! Amazing!!

Excellent customer service and very friendly. I always go to this store for my phones. Taylor is awesome.

I wouldn’t recommend going to this location. Staff are not well informed about the products and services Verizon offers.

Professional help with ussues

Tayler was great she was a big help and very knowledgeable. Definitely a 5⭐⭐⭐⭐⭐ experience.

Yaneliz helpful and hot

Upgraded my phone this morning and Ashley was wonderful, very professional and I’ve never had a bad experience with Russell Cellular.

Happy with the service and great people

My daughters cellphone was completely dead. On my way to work I stopped at our local russell cellular store. Tayler was happy to assist me. Within 10 minutes I was able to start and finish the process of purchasing and activating a new phone. My daughter was in and out of the store with new phone and case within 20 minutes. Tayler spent this time trying to revive the dead phone. Sorry for keeping you on your toes on a busy afternoon. We highly recommend Tayler.

Prompt professional service.I needed a phone ASAP as I lost mine and I run my business on it. I was leaving that day for a trip and Taylir set me up quickly even though I was a little lost on how it all worked. Tyvm!!!

Rude customer service. Needed to remove 2 paid off tablets from bill and was told that it would cost a fee. Was previously told disconnect was free after a certain date. Staff would not take the time to step aside and explain what the reason was for a charge and only said call 611.

Knowledgeable and friendly staff

Wow, my phone battery was fried... I could barely use the phone, I ran into Verizon Stafford hoping to get help and I got more...the 2 employees who helped me were soooo full of knowledge and set me up with new phone within an hour, I was very impressed. Great store...no wait time.

I have gone here multiple times. They cant solve everything, and you often have to wait because there may be only one staff member on duty, but they are always knowledgeable and helpful. Its good to have these Verizon places close by, even if they have to be small.

Really werent very helpful, I ended up doing what they shouldve done. I ended up losing all my information on my phone.

Store in Stafford employees were very helpful and friendly. I would recommend this Verizon store.

Not a corporate location. nothing against them but all they can do is sell your phone. People need to understand this.

Skip this store and just go to a real Verizon store. You will save yourself some time and aggravation.

Went into their store to ask something on my bill and one of the staff members was extremely rude. I will never go back.

Ashley was Outstanding!!!

New ownership is horrible! Employees and customers get complete run around. New ownership has you wait over 2 months for product and services. Save yourself the trouble go to another store. Worst service ever!!!! They dont even deserve any stars.

New management, rude and uninformed staff. Cant own up to mistakes and will lie fluently. Been a Verizon customer for 10yrs and this store has made me switch.

The lady working was not in to selling you anything or giving you any kind of customer service. She was more worried about getting us out of her store with very short answers . When a customer came in to pay a bill she was telling her she had no time for this now and to come back in 45 minutes . Nobody else in the store just me with a simple purchases. Not sure what was gonna take 45 minutes . She was more concerned what was waiting for her in the back of the store. Terrible service.

New staff, new management Amazing

New ownership, They dont care about there customers and dont clearly inform there return policy at the time of the transaction and they do not post the return policy in the store.

They do their best to help the customer

Friendly service.

Very good service!

Never been there

Excellent service

Awesome

Poor service!