The rep Trey was excellent providing us with full details about our plans & services where as when we initially signed up over the phone; the reps failed to mention anything and had opened several different accounts instead of one. Trey needs to be training these store reps as well as the phone reps HE WAS SUPERB. Thanks Trey!!! He is at the Stockbridge, GA store. Give him a huge promotion.

My wife and I went into this location to activate two phones that we received in the mail from AT&T. Although we will unable to activate the phones, I would definitely recommend the store from the gentlemens willingness to help my wife and I.He did everything he could; spoke to customer service reps, was transferred to several departments, waited on hold, but I guess our account was somehow not activated on AT&Ts end...not sure how that happens.I can not give them 5 stars considering the situation and my frustrated bias, but I will give them 4 stars for representing AT&Ts willingness to help me.No commission was in store for this guy, because the phones were already sold to me, and he did not sell them.GOOD OLD-FASHIONED CUSTOMER SERVICE!

Sandra was so helpful! She was so patient and kind and really took her time to help me! I wish I could give more than 5 stars!

Terrible customer service, employees on there phones, just plain old lazy

I just had the best experience of my life with Sandra! ATT needs people like her in every store! She was so helpful, every time I came in she was just smiling and ready to help!

I would like to give a big shout out to Paul! He did everything in his power to assist me with my upgrade. I called this location to see if the phone I wanted was available 15 mins before they closed. I got there 2 mins before they closed and Paul was a great sport. Thks!

Trey was a great help even show my some things That I didnt know I had great job

Hey the service was great.

Haley and Taniesha are the absolute best! They worked with me to be sure that I got the best deal and I was happy with my purchases. The day I visited the store they were extremely busy but that did not stop them from handling every customer that came through the door with care and respect! I can’t praise the ladies enough for their great customer service!!!

Even though the store was busy and only one employee working, I am astonished with Sandras ability to make customer service number one priority! She was so helpful and went the extra mile to make sure I was satisfied and my issue resolved.

Chloe was excellent. She helped me upgrade to the Samsung Note 20 and explained what incentives were being offered. Great Service and professional team.

Great experience. Cho-Cho was very helpful in assisting me and answering all my questions.

Matthew was such an amazing helpful person !!! He took his time and went over everything I needed for the phone !! He was patient kind and very knowledgeable about everything!!! ❤️❤️ Super Shout Out to Matthew ‼️ Amber was also amazing ‼️😍 thank you both for your help

I have been with IPhone many years with my company and purchased a Samsung Phone for 1st Time, when I visited this location twice as I need some serious help getting to Apps, setting up my Gmail Account 1ts time, questions about Data Plans and so many more questions, You have this Super-Angel working for you name Ms. CHOLIE who I feel went above and beyond to helping this 55 year old Customer, she did it Grace, Patience and Smiles......I want to believe that all your associates is just AWESOME like her as I was BLESSED to have had her twice when I visited this store location!Not sure if this will reach you Ms. Cholie, THANK YOU-THANK YOU and THANK YOU for ALL your Help and Support you given to me!!Best and Greatest Experience Received as a Gift for the Holidays.....Thats Awesome Customer Service!!God Bless, and Happy Holidays 11/28/2020Happy and Very Pleased Valued Customer :-)!!

The staff was very helpful and pleasant. Its good to see young adults these days working hard and being knowledgeable at their job

Very knowledgeable and helpful staff, and affordable cellular plans .

If I could give less stars then I would, we waited at the store for almost 3 hours with one customer ahead of us. The one rep working waited until about 9:30 to finally inform us that she was unable to assist us tonight after patiently waiting. Will not recommend this location. Convenient is not always better.

Very helpful and good customer service!

This has been my go to store for a while. Everyone is always very helpful and solve all my problems. They make it quick and easy. Highly recommend this place

Sandra was the best worker and helped me out so much. She was full of information and to help save!

The customer service Sandra provided was stellar! I’m extremely pleased with our experience. 100% recommend you ask for her directly when you go there.

I Had a great experience; SANDRA was the AT&T representative that took care of me and she did an excellent job.

Manager Haley was so knowledgeable, patient, and attentive to what we were looking for and helped us every step of the way!

Cody was a excellent rep he helped me with all of my problems. I would rate more then 5 stars he deserves 100 stars. And very handsome too

The store is pretty spacious and clean. There is a fair amount of phones and products on display though if youre looking for older models of phone along with their accessories(cases/screen protectors/etc) its best to shop online. Though there really isnt mainly large retail stores that would carry older models so you cant fault them.We called ahead of time to schedule an appointment to talk to Terry. He was prompt, courteous, and worked with us. He was very patient and worked with my mother to show my mother her new phone and how to work it. My mother is oriental and hitting 70 this year and always just had a flip phone. So you can imagine the time and patience to show her how to work a smart phone.Mr. Terry was also very helpful in the financial aspect of things and letting us know our options and answering any and all questions and concerns we had.Overall it was a great experience for both myself and my mother.

I had a great experience in this store😁

Always feel welcome.

I was just there to pick up 1 item that was ordered and already paid for. I waited for 30 minutes before I just got tired of waiting and I asked if there was someone else that could quickly grab my order. (Which was literally just sitting on a counter)There were people laughing in the back of the store and only one person in the front. Ill never have anything delivered there again.

The customer service is beyond 5stars! They are all amazing and so helpful and go out of their way to do whatever they can.

Dylan is awesome!!! I went to the store to get some clarity on a potential change I could make to my account. Dylan answered all my questions and left me very satisfied with my service. At the end of it all Dylan had saved me and my mother around $80 dollars total across all our services with AT&T. I would highly recommend this location and Dylans services.

Sandra is the best! She is kind, sweet and very knowledgeable about the products and services!!!

Cody and Tanishia were outstanding! I don’t write reviews, but I felt that I needed to to compliment these two employees! I first called to see if their location could help me with the problems that I’ve had with me not being able to receive emails on my IPhone since March 2020. It is now June 2020. Over the last 4 months I have spoken to over a dozen or more ATT Service Reps., trying to resolve this problem. I was so upset that what I thought was a simple solution couldn’t be resolved by any of them that I even wrote a letter to the President of ATT, John Stanley! I received a call back from his office, (Customer Service Manager), who told me I would receive a call back from an ATT Specialist. I never did receive a call back. My last conversation with an ATT Rep., was them telling me they couldn’t help me and hung up! I also decided to take it to the Geek store. They couldn’t help me, and I spent a day without my phone! So I keep my emails on my iPhone in limbo up until I was encouraged after speaking with my daughter (who lives in Dubai), and much skepticism to take it to an ATT local store. I called the Stockbridge store and spoke with Tanishia who told me that she thought they could help me, but if they couldn’t then the last resort was to direct me to their store on Camp Creek. Because of the Pandemic only a few people at a time were allowed in the Stockbridge store when I arrived. During the time that I had to wait, I observed the two of them being patient, diligent and kind; taking their time assisting these two customers that I didn’t mind the wait. I didn’t mind because I could tell each customer had their full attention and were treated with respect! When it was my turn, Cody resolved my iPhone (and iPad) issue in 10 MINUTES!! Cody said a lot of people had this problem so he was familiar with it since Yahoo and ATT ‘merged’! I was elated, and ended up purchasing ATT-TV, and getting rid of Uverse! (I have been a loyal customer for over 30 years), and I thought to myself at the time, that this was the last straw! I had my mind made up that I was going to go with another carrier (Spectrum) had this problem not been resolved that day! Cody, even gave me his direct number to call him if I had trouble connecting my new ATT-TV receiver! So kudos to Cody and Tanishia, I can’t say enough good things about these two exceptional employees! Thank you! (....Wow, sorry, didn’t mean to be so long-winded)!!

Excellent customer service! Knowledgeable, friendly and swift!

Very helpful Sandra at Stockbridge my phone and her knowledge of using my phone.

Khali was our Super Hero as we ported over from Boost!

I was at this store on 10-1-17. Lamar was the only employee in the store. He relayed that this was standard on Sunday. At one point, there were 3-5 people needing assistance. Lamar did a fantastic job of attending to each customer. He was professional, knowledgeable and very polite. A+ job!

I have yet to get in and out of the store in a timely manner. There always seems to be one person working and more than one customer in the store having to wait to receive help. I’m considering switching my home service as this is getting ridiculous.... Plus no one greets you either.... I work in customer service and that’s one of the first things you do when a customer enters your business....

Sandra was professional and patient and super helpful!

The store manager, Jaylen Kellum, went above and beyond ! He stayed after hours to ensure that all of our needs were met and all was good to go ! To be so young he has himself on a fantastic track ! Thanks Jaylen !

Great staff they all are super helpful. Sometimes there is a wait but they are truly worth it. They are polite friendly know there stuff and dont talk down to you. My store!!!

I was really impressed by the employee there this morning. He was able to solve my phone issue immediately! Will definitely go back here for more business!

Very courteous & knowledgeable service! Purchased a phone that was not in stock, but Daniel called the Jonesboro Rd location to ensure they had it. He said if they couldnt do the phone transfer, he would be glad to assist me later!

Great customer services

Visited your store at Hudson Bridge Road in Stockbridge today and purchased a Galaxy Note9 phone. Dylan Carroll, Assistant Store Manager assisted me with the sale. He was professional and extremely knowledgable. His assistance made the process quick and quite enjoyable. Please pass on my sincere appreciation.

Everyone was friendly and helpful. They helped me get a new S9 setup, and it works great! ♡

The guys at this place are savvy and knowledgeable. I came for tech support, and they delivered without trying to sell me something. I will return!

My Facebook account was recently hacked. It didn’t matter to AT&T manager Lou, Cory, and the other members of this totally awesome tech team. They each just did what makes customer service outstanding: they responded on cue completely with care, compassion, and competence. Since I simply wanted to leave the store with my phone fixed, I didn’t realize until I came back for help a fourth time that no one had to provide the service they did because the problem was Facebook’s responsibility in the first place ! No shifting blame from these guys. They just did what all businesses should do: They provided great customer service. Thanks guys! You made my day. Every single time. Now, I am one super satisfied customer. I am totally convinced that this will be my go to store.Why? Because, hands down, there’s no other store I’d rather be in especially when things go whacky! So folks like me, just be the one to experience theCompliment smart workers! Celebrate success 🎉

Aaron was great he did a excellent job on updating my new phone with info from my defected phone, thanks so much and too the rest of the staff your greeting was the best.Also to At&t the insurance plan and over the phone Pro Text Support assistance, both were on point with everything that I needed.Tks😊

Its a cell phone store they sell cell phones I got me a new cell phone with a new Carrier thats about all I can say staff is helpful Tripoli the craziest place was clean I had funny of moon story having crossed

Came into the store just to look around and Aaron was awesome he helped with everything we needed he was very knowledgeable and no question i asked did he make me feel uneasy i was very happy with the switch and wouldnt trade it for the world thank you

Needs more sales reps! Got busy and we waited 25 mins to be seen because it was only one sales man and 5 people.

Daniel, the manager, was very helpful. Id recommend anyone to go see him

Patrice was great! She handled herself so well being brand new to the store.

Would like to comment Aaron for the excellent service and knowledge regarding my new LG phone. Thanks

Great store! Helped me with my issue fast and effectively.

The staff was amazing, Dylan was a great sales representative and very knowledgeable. From the Fayetteville location and McDonough location this is the best one I would recommend.

I set up my u-verse service over the phone with Zachary the manager at this branch. He gave me the incorrect date to have my services set up. I sat at my house and waited for 3 hours for them to show then i had to call cooperate and stayed on the phone for another hour asking them why I got a email that said the 5th when they told me it was the 11th. They said whoever signed me up did it incorrectly. So I got my service set up on the 11th and once again Zachary failed me, he gave me the wrong quote for the 200 channel package another hour on the phone with corporate. I even tried to call and leave a message for him to call me explaining what happened and never even got a call back. Over all Im not thrilled about the service I have received. I am a manager myself and understand the importance of making sure the client is satisfied and Zachary must not care, Ill never go or use this branch ever again.

You always have to wait

Sandra & Haley very helpful

Convenient to shop

Today was my first time in this particular AT&T store and I must say that I was very disappointed at the lack of acknowledgement and just basic customer service. I didnt even get so much as Hello maam. Someone will be with you shortly. This experience has put a bad taste in my mouth with AT&T as a whole. Do not shop in the Hudson Bridge store in Stockbridge. Drive a few exits down to the one in McDonough.

Took their time and I had a great experience

EXCELLENT CUSTOMER SERVICE! IM SO GLAD I STOPPED BY THIS STORE!

Daniel gave me great service!

Went into this store to get my sons checked. The experience was Horrible...........The store manager needs to be retrained on customer service skills. He was very insensitive to our needs and did little to nothing to help resolve our phone issues. Get a new store manager this one sucks.

Asked about job opening...girl kept saying the manager not in, I find out the same guy Ive seen in there for weeks straight WAS the manager....lol just say yall not hiring

Great craft and organizational choices.

Great Store, very knowledgeable staff.

Cody was Wonderful !! Diagnosed and fixed problem several other sales people and telephone people had not been able to do.

The customer service was superb!

Daniel, the manager, helped and i had a fantastic experience

Very professional...very nice

Excellent Service

Very helpful and great service

Staff is helpful!!! But AT&T scribbled process is too bad!!!

Can’t call into the store directly

Closed/locked up 5 minutes early and ignored me at the door.

Truly affordable.

Raymond there is the best!!

My number one carrier

No never answers the phone

Very friendly staff