Love the store..people where friendly of coarse the coffee was great..took my little lunch break

Delicious!. My daughter said her frozen drink was a work of art! It was beautiful and awesome! My drink was too.. Friendly and helpful staff as always! That is why we go there.

This is the Starbucks to go to. Their drinks are always made with care and made perfect almost every time. I typically come at nights and the staff here is always so kind and funny. They genuinely care about the customer and the customers experience. Sometimes it may take a little longer depending on how busy they are and how many workers are on the clock, but its definitely worth it for a good quality drink. Money and time well spent.

Fast and convenient and the staff is always super friendly ❤

OMG the customer service is excellent. We bought a chai latte before starting a road trip. That latte was straight trash! I googled the closest Starbucks on the way to our destination. There is no turning around when road tripping. The manager replaced the lattes and made them herself with love!

Great service, I was in and out, they always remember my name and make my order just the way I like it!!

I have been going to this Starbucks for a while but just recently when I went an employee named Amber read from her name tagged was being very rude and disrespectful to her other coworker. This incident made me very uncomfortable to go back to that location.

This used to be my go to Starbucks but honestly it’s not worth it anymore. They constantly mess up drinks- they’ve been out of supplies for weeks on end- if you do a mobile order pickup there’s no guarantee they will even put it in the slot for the mobile orders but it’s not like you can get anyone’s attention to find out where your drink is or to have it fixed when they inevitably mess it up. I haven’t had one order that’s been correct from mobile in over two months. Very disappointing. Just go to Main Street. The only reason this location got two stars instead of one is because there is a very happy cheery girl that works weekdays at the window that always makes my day (even when my drink is screwed up)

I just had a terrible experience with Amber at the register. i have been a starbucks employee for a year now and tried to use my mark out and discount for an order of drinks, Amber refused to use my discount because i left my ID in the car, so i had to go back to my car in the rain to get it- then she proceeded to split my order into separate transactions so i had to pay full price for half my drinks, as an employee i would never treat a fellow partner in such a degrading way.

Amber at the register had an attitude and was condescending as my friends and i had to order our drinks, im a partner with starbucks and receive a discount she insisted for me to show my id as I have never had to do this, she was also rude as she tried to mansplain how discounts work, our drinks came out fast but she seems horrible to work with sorry to the other employees

Ordered drive thru. The line was long but went pretty fast. Ordered a few different drinks with food. Every order was correct and fresh. The employee at the window was very friendly and even took a minute to answer the joke of the day posted on the drive thru window. From the window the store looked visibly clean and the employees were wearing masks properly. As for pricing... its Starbucks they have always ran expensive but I figure they make up for it in taste and service!

They are always fast and pleasant service here!

I really want to love this Starbucks because it is so convenient to my house, but I seem to be routinely disappointed when I go. The service is usually good, but the drinks are so inconsistent. One day my drink will taste great and the next day it tastes watered down and terrible. I wish the Main Street location was more convenient, as they seem to get my drink order right every time I go there!

First time here.. ROAD TRIP! It was perfect! Thank you!

I received good service and my drink was good. The line moved quickly considering there was a long line.

I went in to the suffolk va velocity Starbucks and was not greeted by anyone but understandably they where busy I stood in line waiting for about 5 minutes no one still has acknowledged me then a older caucasian woman comes in goes to the restroom mean while Im still standing there with no service the woman comes out the restroom and immediately gets service puts her order in while Im still standing there so of course I left and will never return there again

Stopped this morning while on a quick trip to the area. Such a cute location and the staff was so friendly and inviting. Hands down the best experience at any Starbucks location.

The friendless and accuracy of the staff was delightful. Carmel Frappicino was excellent. Meow was working the drive thru. She had an amazing personality.

A lot of nice people working there. And I love the new cold brew with a sweet cold foam topping.

I asked for a double blended drink. The sticker says double blended but it most definitely was not. Half of my drink was melted and watery within 4 minutes of being in an Air conditioned car.

Great location to stop when traveling down I 58

Quick, friendly, fast!!

The lemonade was great.❤❤❤

I waited 15 minutes for my drink. I have a free drink coupon and told the lady at the window. The lady there didnt know what to do and so she asked for help. Another person came up to the window to help her, didnt say anything to me besides Youre good and so I got my drink and left. I got an email saying I havent used my coupon and it expires today. Checked my transaction history and they charged my account!! Didnt even use my coupon!

It would be wonderful if there was any consistency in my drink.

Love the people. And they remember my drink and exactly how to make it.. and its perfect every time

Fast service and friendly employees, sometimes the line is longer than usual, lol everyone loves Starbucks

So we have two Starbucks close by. This one in particular makes my coffee just how we like it. Never bitter always just how Starbucks coffee should taste.

Staff is always courteous and gets your order right at this location.

Good place

Absolutely love this place! the atmosphere is great and this location is big, unlike the one on main street which is always packed, the line is normally short and it moves quickly. Well done!

Got the best service from Kevin (nickname Kiwi) today. So personal and friendly and my coffee was delicious!! Thank you Starbucks!!

Kids love the caffeine free options. Service is fast and staff is great. We enjoy the joke of the day.

Not at all what I ordered

Been here a few times now and my drink just does not taste the same as the other stores. Not sure why. Staff is super friendly!

I love all starbucks.

Better service here.

Very spacious Starbucks.

One of the girls behind the counter was kind of rude ! I dealt with the other girl he was sweet as could be !

Not a big Starbucks poll person but it was great!!

Great clean, friendly employees first time there plan on going back

The staff is great. Loved my almond milk coffee. God bless.

Long wait for simple order.Seems drive thru and app orders get preferred service.

This place is right across the street from the hospital, but often closed way before shift change, no servicing many nightshift employees. Even when the app lists a later closing time they claim district wide mistake

Nice service with deliciously refreshing beverages!

Respectful baristas. Fast service. Clean business.

Pleasantly surprised! My caramel macchiato was one of the best Ive had from Starbucks. Can give the Lynnhaven parkway Starbucks a run for their money 😊 My sandwich (Turkey bacon and cheese) was good and hot. Ill be sure to stop here while traveling.

I love starbucks

Stiff coffee, gotta like that. Otherwise the new Starbucks off Rt.10 in Suffolk is roomy with an industrial design and feel to the huge space. With an abundance of tables comes an abundance of electrical outlets for your device.Staff has matured into their positions one may notice as they seem always preoccupied with some details to a beverage.Prices seem exactly the same as the other shops.The patio overlooks the parking lot and above it all is the ramp for route 10 and bipass 58/460. Yup! A busy area with a new hotel just down the street, dollar store and Verizon wireless has a outlet just in view of Starbucks drive thur window. They feature that too.Overall a good spot and yea i cant get over the size and feel of the room. Yet the music is modern and not industrial which could be just what they need but it aint in the Starbucks business plan to play industrial in Suffolk. Maybe in geek centers of the country.Open most nights until 9, open early like they all do.Good bean!Enjoy.

This is a very spacious Starbucks with a lot of room to sit and big tables to work at. Its also not super busy during the day and evening so its a great place to get work done.

This location is a HUGE disappointment!! We have been here multiple occasions before 9pm Sunday and they are already closed. You need to honor your hours. We are daily Starbucks customers who normally go to the Tech Center Newport News location, which is awesome. This new location is on our way back when we travel Rt.58, but its definitely not worth stopping when they dont honor their hours!!!

Service was quick and the baristas were very nice!

I thought when this Starbucks opened it was going to be great! Close to my house, so it was convenient. I was impatient for it to open. But after so many times the staff constantly forgetting stuff for mobile orders or making something according to the ticket... Im just done now..I thought maybe it was because they were all new, but I can see its just plain laziness. When I place an order on the app, the ticket prints at the location... it states black and white how it should be made, and what should be added/ left out. They just dont pay attention to the labels. So, Ill just go back to the one on Main St. Ive never had an issue there.

Clean store great coffee and great service

I get the cold brew w heavy cream and a shot of stevia when I come here. It is consistently good and one of the best cold brews I have had.

Everything was fine, my drink was just very icy. I had a few cubes at the bottom. Be sure to ask for your frozen drinks double blended.

Vanilla bean frappucino, double blended, with caramel drizzle.. my favorite! great staff, very friendly .

Service was great

Very friendly staff and quick service.

Thank you for your good service today! One of your employees was extra nice

I love Starbucks

Caramel frappuccino is the best drink ever

Super nice and awesome staff!

Yeah something weird is going on with this Starbucks. I have had plenty of Starbucks orders at the one downtown and they never messed my order up. I understand that people make mistakes but when youre going through the drive-thru it would help if their screen was working so I can make sure that I ordered the right thing and that they heard me correctly. So far at this location I have had 3 drinks that were completely wrong three drinks that had to be fixed. I wont be going back to this one. This is unacceptable. I love a coffee before I go to work its just that now Im going to have to go downtown to get a good coffee.

The gal was helpful to me taking my order so I could be low sugar

Very slow service. Nothing in stock. Terrible experience

Vanilla bean frappe, with caramel drizzle, double blended . deeelish. BOGO on Thursdays 2-5

I have been there several times and they are amazing! Best in town.

Had bad experience in beginning but now the staff is friendly and very helpful. Thank you for taking care of your customers. An staff deserve a raise for helping me.

Pink drink is pretty good

I was told my speciality drink would cost to much and was I sure if I really wanted it wow I thought you wanted to make money

Fantastic as always!! My husband says there could have been a little more fruit in his dragon fruit drink😊

Very disappointed, asked for change for a $10 bill to leave a 50 cent tip, server ignored me 3 times and insisted on giving me only bills back. After asking her a fourth time to go in the tip jar and exchange a dollar for the remaining 50 cents . My coffee was served to me without my shot of espresso, filled to the top without room for cream as requested, hand the cup top was crushed so the cap wouldnt fit tightly . WILL NEVER RETURN AGAIN 😔 😔

Glad to have a store in this location right off of Highway 58. Great location for easy access!

Mocha Cookie Crumb Frappacinio is so delicious!! Its so good it taste better than an oreo cookie milkshake!!! 🌺🌹🌺#yum #lovestarbucks

Friendly staff, spotlessly clean.

Good and friendly service. Overpriced, but thats not the stores fault.

Fast and fun service

Always friendly and many times call you by name.

Good service. Great coffee

Love the Medicine Ball tea with raw liquid cane sugar.

Good service. Chai could have been a little stronger!

The service was on point! Got a Vente Salted Caramel Mocha Frap and it was excellent!

So happy to still find a chestnut praline latte.

Service was quick and friendly

Very quick service even though it was kind of busy. 😁

Great new open and airy Starbucks with plenty of seating!

Great place to meet friends!

Be on the lookout for the canopy over the drive thru window on a rainy day. If you don’t pull up to the window just right, the rain will drain right in your car thru the window.

Watery chai

Unfortunately my last three visits I have not been good the first time they messed up my drink but they did fix it the second time they messed up my order I had to go to a different Starbucks to have them fix it and this last time I went they forgot to give me the cream cheese for my bagel. Im not giving up on them though

Awesome... Just opened and there was no wait, no lines.

Yummy! Clean! Great Baristas!

And I oop sksksk

Great service

Love the coffee and lata

I love this place.

Respectful, clean and efficient

Good hot coco

Not my favorite of the Starbucks locations but the nitro is 👍