Asked for NO strawberry’s it was even repeated back in the drive thru and there’s berries in the drink.. even says no scoop on the label. I don’t like them in my drink because they get soggy and who likes soggy fruit? Didn’t have time to have them change it :(

Went through drive through. Pesci was correct about the drive through. Order was wrong, no straws for drinks no napkins. Had to go back in the store to get the order correct. I didnt want to go, but wife did and this is what happens.

Got a mobile order through drive thru and it was really fast and easy. Definitely recommend.

They need sugar free options had to go to Dutch Bros 🤷

After MONTHS ( more than 5, I might add) of repeated requests and no reasonable response as to “why not” I’m ready to complain! Why does this location not stock Splenda as a sweetener option? Every other Starbucks offers Splenda which appears a standard for the company. I’m an everyday visitor to Starbucks and would be ever so happy if this request is addressed versus ignored! TY!

Go there every day for coffe since it’s on my way to work and every single female worker at this location is extremely rude for absolutely no reason. The gentleman here are lovely and seem happy to be there Though

I wanted a mocha with mint of any kind. They had no mint. I went with a pumpkin spice mocha. It was okay.

Luv Starbucks - BUT its been a long time for flavors to be available for my mochas..

Unable to determine why my drink which was requested first was provided last & after the next group of 4. In addition, the drink should have been stirred to ensure a consistent flavor & experience. Ordered cold oatmeal milk with brown sugar. Nothing special. Not worth ordering again.

The driveway thru line here may look intimidating, but dont be fooled! They get you through super fast and the baristas are always happy and friendly

I dont drink Starbucks all the time... however I went to 3 different locations and they were all out of the Brown Sugar Oatmeal shaken expresso. I did get a drink that was almost as good though. Positive staff and always helpful.

Muy makensi is the best person in costumers service

Great coffee frap with whip...👍

Got very berry hibiscus..Go to drink.. good

Call my husband and I ordered three sandwiches.They were chewy and flavorless.We also ordered two cookies FrappuccinosAnd they were wateryBut they look pretty.Didnt have a lot of flavor but they were sweet.I think were going to stick with McDonalds and Jack in the Box

I ordered a medium hot caramel latte with extra shot of espressoI got a random cinnamon drink instead.Drive thru / parking lot could be better. You have to leave a lot of gaps so other cars can pass through the line in some areas.

The old lady work in the morning there she have attitude and she has mean way Communication

Times are difficult with low staffing and all but they were still diligent and got my order done as fast as they could with a smile. Bravo team!!

Was good drink. Just take to long

I noticed the color of my latte was way off, and as I poured it into my mug at home to heat up (this is because my Venti Latte Extra Hot order, was not made Extra Hot), this brown sludge, and funk came out. This is the grossest thing I have ever seen, discovered in in a big circle as I was pouring, and then used a spoon to investigate. Contacting Executive Office and CEO via Twitter.

I visit all the time!! I try secret menu drinks.😉 Must have recipes to get off secret menu!! Staff is awesome!!🤩

Normally a good location, but the redhead at the drive thru this PM was incredibly rude because she misheard what I said. Rolled her eyes at me and told me I ordered the wrong thing...I get the same thing every time, so I wouldn’t say it wrong. Usually a great staff, but disappointed in the attitude today.

Finally got here after driving by for months. The drive through lane was pretty long, plus I wanted to see the inside. The site is relatively large and, at least yesterday morning, pretty empty.I ordered a large skinny vanilla latte for a friend. Service was quick and friendly.I would have hung out for a while, but was running late ....Oh, maneuvering past the drive through lane - which was still long, was somewhat of an issue. Next time, Ill park in the shopping center parking lot and walk a bit more to the Starbucks.

Very quick service! The drive through had a line of about 20 cars so I went in instead. Everything was cleaned, there were safe security measures like plexi glass, tables closed, and EVERYONE with masks on. Love it, thank you guys for even still being open! ❤

On this visit, I used the drive-thru. My intent was to make a quick stop on the way to work. It was 5:30 am on a Sunday morning. I was the only one in line, and it took 8 minutes for my 1 cup of coffee to be made. It was made correctly, but that seemed to be a long time under the circumstances. I know that I wont be able to stop on the way to work unless I have plenty of extra time.

Azriella was a great barista and she has pretty hair. 5 stars I would die for her.

Of course its starbucks, fan favorite, I do enjoy coming in here to get my morning cup of coffee. The staff is super nice and always has a smile always welcoming to both me and my pup.Only reason for four stars on this visit, is this is the first Starbucks that they didnt offer a puppuccino for my little guy. Ive been coming to this over for over a month... Not once did they offer.

Big shout to Monique today! She’s always smiling and sweet but also always very helpful! It was packed today and she grabbed my to-go order so fast I have to say thank you! I wish there was a pick up shelf for app orders like at other locations but since this location knows me so well I rarely have to wait long. Ali and Juan are also very nice as well!

Friendly service. Super busy. Weak drinks.

Awesome store!! Quick,courteous, and remade my sandwich because of a customer who wasnt paying attention grabbing mine.

Usually have an amazing experience here but Saturday they didn’t put on the app that you couldn’t order through the app, I ordered ahead of time and the door was locked. Me and a few other people tried to talk to someone to get our refunds and nothing. They ignored us and never picked up the phone. All I wanted was a refund as I was not going to wait in the drive thru for a order I placed ahead of time. Won’t be coming here anymore. Thankfully I called corporate and they were able to refund me. Hopefully you get new management at this location cause the one right now is not it.

I ordered an Americano with cream and sugar but tasted so watered down like cheap diner coffee … Im not sure if they just used way too much of a 2% low fat milk instead of cream in the coffee or it was just really watered down coffee but very poor flavor.

Me and my boyfriend stopped by the drive thru today to order breakfast and mostly everything we originally wanted was unavailable, even though it’s on the menu. So then my boyfriend just ordered his coffee and before I could finish my drink Order, the girl that was assisting us over the speaker was quick to give us our total and said “we’ll see you at the window.” We pulled up to the window and I ordered my drink there, since I wasn’t given a chance to finish my order before hand. My boyfriend order a hot drink. He took one sip and immediately was disappointed that his hot coffee wasn’t even hot!! This wasn’t as pleasant as previous experiences, No breakfast items we asked for were available and his drink was cold.

Friendly people and good customer support. Ambiance is good for relaxing and finally, great mocha taste as always with Starbucks!

Went through drive thru around 8:10 am Tuesday, Josh was crazy nice and excellent customer service. This young man needs to be promoted

Awesome and Friendly Staff..

The past 3 times I have gone to this location they have messed up my orders. The most recent time was today. I was unable to walk in the store to let them know my order was wrong, so I had waited back in the long drive thru line. They were willing to fix my order however the coffee in all 3 drinks were very burnt. Definitely a waist of money. 😣I would not recommend going to this Location.

Ordered my drinks and egg bites. Received drinks no egg bites. Called the manager Rachel who was wonderful. She said I can go to the door to pick it up since the drive through line was super long. Got to door Sarah answered said she can not give them to me for her safety and mine. We both had masks on I wasnt in her space, same distance as if I was in the drive thru. Told her I called and was told this was OK. She still declined, hard no. I called Rachel back and she was very polite and apologetic for her team and said to come back a she will take care of it. Unfortunately I was on a time crunch and could not go back today.

I ordered a drink and went in to pick up my mobile order. I was not aware of the need to be wearing a mask. I don’t mind being told to get one but I do mind how they tell me. They said it is the law and that I need to leave and use the drive through. I didn’t use a car and didn’t have a mask on hand. They were really rude on how they told me. They can be nicer about it. And if they read this it is not a law it is a state mandate . Just be nicer and explain things in a nice way not a rude way.

Google says they are open for pick ups. I drive all the way over there to find a sign on the door that says the drive thru is open and that’s it... I check the drive thru and there is over 20 vehicles parked in it. If I am going to pay almost 7.00$ for a cup of coffee it could be a little more convenient to get, or at least update the business information on google🤷‍♂️

Very clean and staff is all business in a good way

My hot caramel macchiato was warm at best and tasted awful and Im quite sure was missing ingredients. The turkey bacon sandwich was good.

Good but just too expensive. $15 and some change for 2 vente vanilla fraps with 3 shots of espresso each. Not horrible....but not good either.

Love starbucks

Line is usually mid short, can get drive thru coffee within 5-7 minutes. Super cool location, next drive thru Starbucks is super far on grand ave towards Vegas. Staff is friendly never messed up my order love this place

Love that they take the time to make a decaffeinated flavor drink tailored to my needs

The almond croissant is my favorite.

Baristas are super friendly!

Service is usually great but every now and then you wait for 20 minutes or more for your drink.

I work close to this location and visit 5 times a week. I have had a few small issues here and there but nothing major. Well yesterday 11/6 was a completely different story. I waited over 40 minutes for a mobile order. It was out of control, the drive thru would have been quicker with 75 cars in the line. The drive thru although exceptionally long continued to move at a constant pace. However the 60 people inside that tiny lobby and out the door waiting did not move at all. The lady next to me asked for her order (40+) minutes to be cancelled, she was told to come back another day to get the refund.Totally unacceptable.

Asked for a toasted bagel, it was not. And for some reason I had to repeatedly say my name 5 times while waiting for my coffee and the person still didnt hear me. Thank goodness, an innocent bystander was gracious enough to finally tell her my name. Very strange.

It’s just the best coffee ever

Awful and the worst customer service Ive ever had at this location!! I am a regular customer and I do mobile orders and I go in today to pick up my drink and again it wasnt ready and then I have to show what I ordered. After all this, another customer came in and showed her phone and got her order right away while I still was waiting for mine. The employee just kept filling other orders, when she should have done my order right when I had to show her my mobile order.

Never gets my orders right

It wasgood

Always busy here! They try, but you might still have a wait.

Employees are awesome, drinks cube or far and great. I imagine they put up with a lot being in the heart of Sun City...

20 min to get a coffee that’s ridiculous this place has lost ppl or new manager because it’s all slow here no more fast

This location is my favorite place. They always know how to make my drinks the way I like them. Im a regular everyday and Im never disappointed even when there is a new person working. I dont mind waiting for the lines thats how you know it will be the great taste. Appreciate the workers and respect the customers thats how to get great service. The folks at this location know about it all! Theyre awesome.

My experience was great. BUT.my Google trusting self was lead the wrong direction on Grand avenue! (Sun City) it continued to reroute me to 103rd n Grand. I am not familiar with this area. So I drove the direction it dictated. The location is incorrect! I had already ordered my drink and was left wondering if it was even sent to the correct Starbucks. I figured it out eventually..10 minutes back the other way, found it. Please get this fixed GOOGLE MAPS

This location should be shut down. The most awful customer service ever experienced at this store. I will not be returning. The store manager refused to talk to me and the phone is shut off so you cannot call and talk with the manager. Sounds like someone needs to be fired.

Clean place to get your Starbucks coffee

Absolutely fantastic as always

I just really wana say Sarah is amazing she is always so quick with orders, clean and friendly. I also didnt know you can have so much knowledge about coffee but shes like a walking coffee Wikipedia. Good for you Sarah and God bless you.

I go there

Great Carmel Macchiato and Ribbon Crunch

Feb 9th: The past few weeks the quality here has been very poor and the only person that seems to be able to make a clean drink is Nathan. Today arrived home with the order and the Venti coffee has gross coffee and mocha prints all over the outside of it the top is completely a disaster, and my extra hot latte is barely lukewarm. I’m already having to reheat it.Prior review: Ordered a venti and it was short filled so I got a Grande in effect. Next time Speed is not important but quality. Ridiculous that you think this is acceptable. Photo attached. Why don’t I have an option to add photo?

I ordered two drinks via UberEats, amongst grabbing my drink from the drive the whole bag was damp & dripping. The lids for both coffees weren’t sealed correctly & I lost $20 from ordering from a janky service & Starbucks. Never again will I ever support Starbucks or Uber!

Thanks to the person that helped me with my order tonight. Was a special order, and honestly saw it on TikTok. Your patience is appreciated. The recipient of it was very satisfied

Always fast for being beyond busy.

Two Americanos, both kind of luke-warm. Disappointing.

Can only order thru drive thru.

I love ordering on the app, my drinks address already paid for a ready to go by the time I get there! Delicious and fast, cant be beat!

If youre turning in from grand ave DONT CUT EVERYONE IN LINE IN THE DRIVE THRU. GET IN THE BACK AND WAIT LIKE EVERYONE ELSE.

My home away from home. I rely on being able to meet clients and not feel bad about it. Im community based professional and Starbucks is aces with me. Love love love me some Starbucks!!

Even ordering online via the app, I still had to sit in an automotive line for 19 minutes. That wont happen again as I wont use the app to order again or visit that Starbucks.

Drinks are always made perfect here. And I love when my barista is Morgan 🤗 Shes always so cheerful

Amazing customer service every time. Caring staff

Thank You Mason for such great costumer service at the drive through. We live in some weird times right now it was nice to have a simple conversation while waiting for my favorite coffee!

Great drinks an service

Great place. Not my favorite line for drive thru

I was loving this new Starbucks, until today. I come here daily for two frappes. Today my White Mocha, had no taste, plus I couldn’t taste any coffee as I usually can. I politely sent it back and they supposedly remade it. It tasted exactly the same as the first one. I expressed that it wasn’t even slightly sweet, & could not taste any coffee. To be honest, it was almost white in color. She tried to tell me that it was the standard four pumps & on & on & I could opt for extra shots of sweetener & or coffee. By this time I’m very frustrated & getting a bit peeved off. They didn’t try to improve it and bid me a good day. I will not return to this Starbucks again. Until today, the frappes have been wonderful & when you pay that kind of money for a coffee, it by golly better be good. I don’t care for rudeness either. The girl at the window certainly needs to find a job in which she likes !!

Great location on Grand Avenue with a very friendly staff. I usually go through the drive-thru and they quickly get the orders out. When Ive gone inside the store the staff is always super friendly.

A low rating because they require masks

Way too expensive!!!!

Friendly and prompt service great coffee!

Line looks crazy but moves rather quickly. Dont get scared!!

Great drinks, great staff. Always my go to for consistent quality.

Very nice service.

I just want to say please give Destiny a raise! Wow! I was so impressed by her customer service and her creativity in making me something a bit special to cater to what I needed. She had the perfect suggestions and I was just blown away by how she came up with a great combination of things to give me a great cold brew coffee with the right amount of caffeine. Of all the starbucks Ive ever been to shes the best employee I have come across. I wouldnt be surprised if she owns several starbucks herself in the future or collaborates with the owners on creating new drinks that people will love. Her coworkers seem to think shes awesome too.Thank you Destiny!!! 💪🏾

Always fast and friendly service! Whether you go inside or go through the drive-thru! Amazing team @ this location! I highly recommend it!! 🤗❤️

They got one drink of my order and made up for it immediately and for how busy they where our drinks got out quick

Charlie, I love my Venti Latte No Foam Extra Hot at 5am each day. Thank you so much! Corey is also a great Manager!

Fast, friendly, tasty. Felt like valued customer.

Love the iced chai tea.

First time coffee drinker and let lady help me by giving me a free sample of what she thought I might like...and let me tell you she was spot on best Starbucks hands down

Busy but Fast & Efficient! Custom drink order made perfectly and served with a sweet smile from even sweeter young lady.

Very nice inside & bigger than I expected! The staff was stellar, helping me craft a drink that met my new no dairy/sugar free/low caffeine lifestyle change. Great pick me up, after leaving doctors office!

Starbucks does a good job of hiring friendly and courteous people. The coffee is always good.Most importantly is the staff are always more like friends than employees.5 star service and 5 star products.

I love thier cold coffee.