Over the past few years I have learned to LOVE Lush. Thanks to Dawn, a lovely employee, I have learned so much about the wonderful products that Lush has to offer. Before meeting her a few years ago, I was too overwhelmed by lush to enjoy shopping there. Dawn has walked me through quite literally every section of the store and helped me find products that suit me based on my likes and lifestyle. This store is lucky to have such a wonderful human to represent their brand. I look forward to chatting with Dawn every time I visit the Syracuse Lush!
Staff were very patient and attentive helping me find the right scent.Their fragrant soaps melt in your hand.
I took my daughter in to get a bathbomb. We were greated immediately by a very friendly person. She askeed if we were looking for something special. My daughter told her a bathbomb and was shown the bathbombs but the representive also showed her the bubblebath pieces and explaiuned that you can break them apart and use them many times. My daughter tried one of thhe bubblebath things.
My GF LOVED this place, even dragged me to the mall to experience it.Again, why 5-star because SHE brought me into new things and it was a great time,❤️
Ill be back for sure! Its the products and customer care for me💕
My favorite shower gel has been phased out of Lushs products, so I went to get a new kind today. As I was purchasing it, I struck up a conversation with the cashier and mentioned that I was sad the old product was leaving. She slipped to the back and brought me a small bottle of it-- one of the last available anywhere, Im sure-- and put it in my bag! This was such a wonderful act of kindness and made my entire week. I love the products at Lush, but the customer service is even better. Thank you for being the best.
My daughter loves their products and the staff is friendly and helpful.
Great bath bombs
The girl that helped us as first time visitors was amazing. Wish I could remember her name! Very friendly, helpful, prompt service. I couldnt remember the name of the item I wanted and she was able to help me find what I was looking for with just a few descriptions. Great products, all natural. They are pricey, but they last a long time so it evens out! Great gifts for any occasion as well 😊👍
Customer service was phenomenal!
Pricey but you get what you pay for. Lots of unique skin care products. Staff is very knowledgeable and attentive. Staff provided demonstrations of the products. Very interesting...
The staff is really nice & theyve got a colorful selection of products to choose from. I just wish that the all the bath bombs didnt smell so much cheaper alike. Its like theres one main scent to all of them.
Absolutely love the bath bombs here. I bought a hair moisturizer once though and I feel that my hair felt almost like straw after using it. Some products are very expensive, but most are worth it. Amazing quality. I love that they dont test on animals. Staff is always very friendly and helpful.
Nice products definitely over priced
Great products but far overpriced and dont agree with them blasting their political views everywhere. Requiring patrons to wash their hands was nice since you get a chance to try multiple soaps.
Fiance loves Lush, everything smells so good. The people are very friendly and will find products to suit your needs. I think most of the products are reasonably priced for being all natural and minimal packaging.
Staff was very very welcoming to the three children we had with us.....they shared a bath bomb with them so they could experience it in a tub of water.... prices were good.... it was a very fun experience
The staff at this Lush are as welcoming and helpful as many other Lushes across the nation! As a male getting hair product, they made me feel comfortable in getting the products I needed. Definitely would recommend to more guys who care about their hair and body hygiene!
I had never been to LUSH before, but I am hooked now! The employees were very friendly and knowledgeable, showing me not only how to use the products, but giving me a lot of info about how they are made. I used my bubble bath thingie last night and I am in LOVE! Cant wait to go back!
Staff were helpful and enthusiastic but in that overwhelming in your face sort of way. This is by no means a dig at them though, that is the Lush brand, they did their job as directed and did it well. They recommended things, demonstrated things, etc, which made gift shopping here a bit easier.
Not only are the products sustainable, nice smelling, and super cute, but the staff at this particular location are super kind and respectful! I am sort of used to salespeople at stores like this being pushy but these people were genuinely kind and awesome. an employee helped me find a whole bunch of bee related items and it made my whole day. I wish I could remember her name. thank you if youre reading this! youre super cool!
This is my favorite store in the whole mall!!! They have so many innovative bath and beauty products. There is truly nothing else like it. Be sure to check out their skin and hair care products. They definitely have a lot more going on than just the bath bombs theyre known for.
I have always been a huge lush fan, since about age 16! I love all of the seasonal products, they’re so cute. But most of all when in regards to the Syracuse Lush, I would like to sing the praises of the lovely women who work there! Emily, in particular was awesome! She made great suggestions and set me up with an awesome sample! Above and beyond customer service, really makes me happy to spend my time and money at Lush! Hope Emily’s higher ups see this review bc she clearly loves her job and really made my day!
I had a short experience of buying some gel here but the guy who helped us there (with pink hair and I believe he was a hairdresser too) did a very nice job in guiding us. I found the place cozy for a quick hair job and you probably will find enough materials there to keep your hair in that style for a while :) It is a bit crowded though (I was there in a Saturday afternoon). I dont know about the prices and whether an appointment is needed but I guess the answers to those are 1- not cheap not too expensive 2- if you just walk in, you are probably fine.
This place has been a God send for me because as a married man I want easy ways to make my wife happy. If you or your wife enjoys a spa night you could spend a lot of money at a spa orrrrrrrr, you could put forth some effort in your dating life. Go educate yourself about the products that they have (the staff here knows what they are talking about) and spend way less and fill your night with relaxing tools. Things that go on your face, feet, legs. Other things that my wife appreciates like bath bombs and strange potion items that go on your face. Happy wife, happy life is a true saying, and Lush makes that very easy to do.
Great products. Staff helpful. Music in the store was too loud. Could not hear sales person while being assisted.
All their products are amazing. Facial cleansers, bath bombs, body wash, and I just recently bought a shampoo bar. Cant wait to try it! Everything is made with all natural ingredients and all packaging is made with recyclable materials.
Very and helpful staff. If you are looking for organic bath essentials that have not been tested on animals then this is your place. Beautiful smelling accessories. From shampoo bars, face wash to bath bombs.
I love it here! The staff is great, and the products (though sometimes pricey) are fantastic. I would highly recommend going to Lush for some incredible skin/bath products and a relaxing experience.
I love the smell of their products, but they put way too many carcinogenic chemicals in all their stuff. Its unfortunate, I would buy their products if it werent for that.
Colorful products Where women like. Warm hospitality and wonderful experience
Really love their face masks. The people are super friendly. Great place to look for wonderful smelling products it is pricey though
Always a nice experience. Friendly staff knowledgeable about the products. Welcome to ask questions and test the product before purchase so no regrets on the purchase.
Such an amazing experience as a first time shopper here! Associate were very helpful and knowledgeable about their products! I will definitely shop here again!
Amazing products always stop in when we are there. Awesome customer service!
This is a great store all natural to help heal our body on the outside great customer service also
Helpful staff. Bought products as a gift and they had stuff already gift wrapped
Very great store amazing products with friendly service that knows what theyre talkin about. Would definitely recommend the store without a doubt all of the bath bombs here are handmade along with all of their other products which are more green sustainable
Amazing place to look around in!! Love all the options to pick from!
Wonderful place to find gifts and the staff are kind without being pushy and willing to help you find just what youre looking for
So Helpful & Friendly!!! I took my daughter and her friends for a birthday outing, Hailey made it so fun for them, they came home and had Spa Hour thanks again!
The people that work here are so incredibly kind and helpful. I love their products but I prefer to buy them in the store because the customer service is so great.
This was a really cool store, and they have some really exciting products there. This is the store to beat for bath bombs, soaps, and basically anything that would be in a YouTube satisfying video.
This place smells amazing. All the products are amazing. I could die happy here. Ha
Great shop with all the skin care and self love products you could think of!
Love that everything is available to touch or smell before you buy. Staff very helpful
Amazing bath items, theyre so pretty and so nice here. Im pretty sure theyre the people that invented them! Will visit again!
A nice treat, bath bombs are reasonably priced for the high quality, soaps and facial cleansers are AMAZING
If you are looking for products that are animal cruelty free, and that smell amazing definitely go here! I love their bath bombs, I buy them from my kids all the time!
I love it here. The products they have smell amazing and works way better than most other popular products sold at major stores.
Wonderful natural products that work. Received a free sample of another soap I hadnt tried!
Handmade products that dont come in plastic packaging? Love you, Lush.
Lush has the best products. I love the bath bombs and the ocean salt rub!
Nice workers. Great products
The customer service is the best, the products are overrated. I tried the expensive Sultana cube of soap. The fragrance is very pleasant, but I can get the same level of softness, or more from a bar of Dove, or Oil of Olay. For softness, I used some body lotion after the shower. I dont need the body lotion after I use shea butter soap, or Dove, but my skin felt dry after a shower with Lush soap.
Love love love this store. The problem is, during the heat the soaps melt quickly. I spoke with a sales clerk and she informed me that there were no refunds and to store some of the soaps in the fridge to prevent melting.
Lush is always great but the employees here are even better theyre always excited to show you different things and offer samples of whatever you want to try
Best customer service ever! Showed me around to find everything i was looking fir or heard amazing things about and explained each product and its usage and storage and what products are best suited for certain skin types. Even gave some samples of soaps for me to try and a face mask! I ended up buying $500+ in product which aint hard to do! Lush is A LOT PRICEY! A bathbomb, one bathbomb is $10+ and up and the shower gels are starting from 3.3oz at $10 and up! Everything is so much but they are vegan and they hand make it all with love and every jar is recycled and if you bring back 5 empty CLEAN black pots you get a Free fresh face mask! And they started this NAKED line of products that are exactly as they sound, NAKED! They are products without the plastic bottles, plastic and its to reduce waste in landfills! They dont test on any animals either! When you walk in the store the smell is A M A Z I N G (theres this product called 29 high street online by lush but you can only get it on the UK lush website but this product is supposed to smell that of the first time, anytime you first walk in to a lush store, all the beautiful scents jam packed into one product (few products with the 29 high street scent, ill definitely be getting em!) 29 high Street is where it all began meaning lush! Staff was very helpful and supportive I will be returning to buy more items in the future! Of course when i can afford it haha!
The Lush staff at Destiny are some of the nicest people Ive ever interacted with. The store itself is pretty much like every other Lush store (aka great).
Everyone is so friendly. I love this store!
J love this place ! Staff is always so helpful knowledgeable and kind. I love everything I’ve gotten here ! Have terrible acne but the dark angels and the let the good times roll face scrubs are AMAZING and help so much.
Staff is always attentative to my need! Its always a fun, hands on experience!
Best place for minimal waste soap shopping! Great soaps. A little pricey but worth it.
Staff is very friendly. The products are great.
My wife and I love to smell all the products
Always helpful staff i wish i had money to buy the entire store jaja
The lush at destiny is staffed with wonderful humans and they go out of their way to make your experience soerfect!
Love it! Great for face masks and shampoo bars!
Crowded store. Kind of wish it were easier to look around but may have been because it was right before Christmas
Cool products, pricey though.
The staff always help me buy the best product for my skin!
I was a regular customer at the Galleria Mall location. I expected the same service at the Destiny Mall location. To my surprise the employees are catty and now I have charges on my credit card that I didnt agree upon. I dont see myself buying here or at any other lush location again.
Love tge products and the company!
Cant say enough about the smells of this place. Love it.
Their face stuff is the only products Ill use for my skin. Always friendly and it smells great in there
Great place to get whatever you need.
Fun store, creative use for makeup waste maybe?
Great products! Great service.
Many different grooming products. Some of these items are plastic -free items for the environmentally concious.
Great selection and products over. Priced for most.
My girlfriend loves the place
Went to touch things with out breaking something but products are nice and good gift for your significant other.
Seriously my favorite! Staff was knowledgeable and friendly.
Super sweet employees & amazing products
The staff is wonderful and the products are amazing
Love smelling around here!
Friendly staff and good products
Smells like heaven in here.
Great Place....
Closed as far as I know
Super helpful staff
Meh. Too smelly, faddish, and gimmicky.
Smells like heaven
The best bath every
My girl loves this
Great brunch
Good stuff but extremely expensive