Customer service was excellent, and I’m glad I called because they informed me about a promotion that wasn’t showing online. The reservation process of my unit was quick & simple. When I experienced a conflict between the unit’s availability on the website vs. the facility (a different, newly-opened location), the call center resolved the issue by noting the discrepancy and offering an equivalent unit at this location on Pacific Ave, without losing the promotion. Tabitha even walked me through the entire rental process & electronic-lease over the phone. I have yet to use the storage unit, but my initial impressions regarding their attention to customer satisfaction have been far exceeded.

I’ve been a customer of Extra space storage for several years since they took over this location from the previous owners (nightmare owners). Extra Space Storage is very customer service oriented, especially the location on Pacific with Tabitha as the manager. She was extremely helpful and knowledgeable and polite. Their website was easy to navigate and the services they offer online such as renting a space or posting a payment were extremely convenient. I highly recommend them.

Needed to find a decently priced unit fast, and found this one online. I was able to do everything without contact and customer service was great! We loved the easy drive up access and the security with a gate code. Storage unit also came with a lock and key! Thank you for the amazing service :)

To Whomever This May Concern:I would like to give Austin, your front office assistant, an excellent reference for the sincere kindness & outstanding efficiency he showed me. Austin went out of his way to assist me in choosing & obtaining a suitable storage unit for my needs. Honestly, Austin’s kindness & professionalism is very much appreciated and certainly should be recognized accordingly, as that type of person & worker is very hard to come by!Thank you kindly,Barbara M. Weatherly

I highly recommend this place to anyone that needs to put their stuff in a safe and secured facility with temperature controlled storage units so for peace of mind.Speak with Tabitha, shes amazing and provides outstanding customer service!I have not had one bad experience with this location and would definitely use them again in the future.

Tabatha was the facility manager who any employer would be proud to have. Professional, courteous, personable, thorough and complete, and efficiently informative and helpful.Based on my interactions with Tabatha I would recommend this facility to anyone looking for a rental space.

Tabitha was amazing 1000 out of 100 stars. I’ve stored my car multiple times with extra space and never had an issue. Highly recommend.

Ive been renting a unit here for 6 months. So far the staff has been very helpful, the price is fair, and the maintenance of the facility is great. I really appreciate the option of automatic bill pay so I never need to worry. Never too hot or too cold, and no moisture issues.

Extra Space Storage is one of the friendliest, cleanest facilities Ive been blessed to get service from. My mom needed a storage and wasnt sure on what size to get, they allowed me to take a looked for her. We found the right one and the elevators are literally super convenient to load items into. Awesome staff and awesome experience.

The three stars is for the guy that works there! (Ill explain) Ok so we walk in after trying our code that he just gave us on phone.. (didnt work )or he never attach it to our account. So hes waiting on another guy. Then hes done with guy and answer the phone knowing were there waiting. I said hey bud weve been waiting. but before I got it out he starts head notting and giving me the shhhh finger to his mouth so my S.O asked me to go outside then he hangs up. So he puts in his code it opens we do our thing and he says he has to attach it in computer for when were done well it didnt work so were there probably ten minutes and he arrives to let us out! The place is nice but he could work on his customer service skills! No big deal but a deal nun the less!

Rented a unit from Tabitha yesterday and it could not have been easier! Excellent customer service and she was able to get me the unit I wanted at the price listed online :)

Always very helpful and understanding.I have had some unique circumstances due to being out of town and trying to move items out of the unit. Very professional, helpful, and knowledgeable. Customer service is the best I have seen in the industry, and I have used A LOT of storage units in my military career! Thanks Tabitha!

Great customer service skills. Easy to work with. Explained everything very well. Even new associate was knowledgeable and friendly.Whole experience was fast and easy. Would recommend this place for anyones storage needs.

Very professional, Willing to take time ro explain policyAnd listen to our needs in choosing right storage unit for are needs any other concern let her know

I want to say THANK YOU Tabitha for being so personable & helpful. I have been at extra space storage for over 8 years and your the best.. Welcome to this facility..

Very nice staff. Ive had a unit for about 6 years or more. Before the name change. But same good service.

The ladies at this place were so helpful! We were desperately looking for a storage about 3 weeks ago, due to a short notice on having to move. We had gone to another storage place where they didn’t even try on explaining or showing us around to see if a storage worked for us.We came across “EXTRA SPACE STORAGE” and the lady was so helpful (I’m sorry I don’t remember the name at the moment), but what I can tell you is that she actually took the time to explain everything to us, give us options, show us the spaces and walk us step by step. She was so nice and understood our situation, she really went above and beyond and treated us so well.If we are in need of another storage in the future we will definitely come back, its definitely worth it to come and check this place out!Thank you so much!

My husband and I have rented our unit from this place for 2 years. Tabitha & Austin go above and beyond and are their enthusiasm and friendliness makes us never want to rent anywhere else! Great customer service & we like the security. Thanks ESS!

Its now September and my son is back living on campus. I called directly to end the agreement and payments. Several emails confirmed this. We removed all items in a few minutes using the carts. Super easy. Highly recommended.Tabitha responded quickly and wrapped up my rental agreement in a few minutes. This is the second time we’ve used this facility. It’s easy and convenient. Thanks.

Extremely helpful and easy to rent here! Thank you for the great customer service

So far our experience with Extra Space Storage has been nothing short of amazing! The staff are always ready to help, should an issue arise and the facility itself is super clean with very reasonable rates.

I wish 2 thank one miss CRYSTAL TAYLOR for her assistance in helping my sister acquire a storage unit. Her professionalism, insight, & generosity was BEYOND REPROACH. She went above & beyond to ensure my sisters needs were met. IF I am to ever have any storage needs, I will INSIST that miss Crystal sees to those needs! Thank You, miss Taylor!!

Tabitha is soooo nice! She gave us a bunch of information about our unit. When we arrived, our unit was clean and ready to go with our name on it.

Very professional and friendly. I ended up renting somewhere else due to size/price of available unit but I was very impressed with the service I received from the manager on site. I will definitely return if I have other storage needs!

The woman’s name that works there escapes me. She was handling multiple customers in a row. By the time she got to helping her she was slightly out of breath and her little tired but she helped us get our unit. She had a great attitude a smile was full of information. We’re so glad we stopped and waited for her.

Extra space storage was convenient to rent and very customer service oriented, especially the location on Pacific with Tabitha as the manager. She was extremely helpful and knowledgeable and polite. Their website was easy to navigate and the services they offer online such as renting a space or posting a payment were extremely convenient. I highly recommend them.

I loved the renting the storage I just hate that every 3 to 6 months the price got jacked up. Started paying $55 & ended with $116. Long time! Always friendly & helpful! 2354 days i rented from them so ya they recognize my voice when I called....kind of cool! Most business really dont care about their customers but extra storage did with me. Thank you!

Pretty great experience, this team was very nice both over the phone and in person. Great service and gave me a handy map to my storage since it is a bit of a maze. Lovely people made my first storage experience much easier.

Taylor was so helpful, she was able to rent me a space in Idaho and take a big burden off my mind. I was not haveing any luck finding a unit that met my needs and she spent the time to find a unit with your company that filled the bill. She is a very friendly and pleasant. What a great asset for company.

Awesome customer service, was fast easy and took care of all my storage needs. Highly recommend.

The lady in the office was very pleasant and helpful! Definitely a step above the rest in customer service. Recommend this place for great service!

It was great. My work unit was here and every week Id get a UPS delivery and theyd bring it direct to my unit. Very accommodating and courteous.

If youre looking for a quick, inexpensive, honest and thorough experience getting into a storage unit look no further. CRYSTAL took amazing care of me and made me feel like I was making the right decision for my stuff and my money. I really appreciated her help. Thank you extra space!

Everyone who works here have been very helpful, kind, and professional. The facilities are very clean and carts are always available...which is important.

Even though I did not rent a storage from them, they kept in touch with me too about the different inventory that was coming available while holding a unit for me. Tabitha and the crew made sure they had my back and call with all the information that I needed!!

Taylor was so sweet and helpful! When I came in pretty last minute to rent a unit, she was kind, understanding, and incredibly informative. She didnt even mind my rowdy 4 year old tagging along (while adhering to covid guidelines). Thank you so much Taylor for making my experience so quick and easy!

Excellent customer service! Most definitely had great experience using this storage space and will recommend to anyone. Staff is knowledgeable and helpful Thank you Crystal Taylor!!

Quick and efficient she was nice and professional and may have put me on to a job lol...thanks will use again in future if I need

Tabitha was very helpful and friendly, would definitely recommend Extra Space Storage.

Tabitha was awesome, she is very experienced, professional and Friendly.

Tabitha was superb with helping me with my storage rental! She went above and beyond, a friendly and outstanding site manager!

Taylor is so sweet and awesome. Good customer service. And she was a good help. Keep up a good miss Taylor♥️♥️

Always helpful and considerate with their clients. Also, sends out updates and info needed regarding any units in a timely order. Would definitely recommend Extra Space Storage.😊

Taylor was wonderful!! She answered all of my questions and providing me with everything I need. I’ll definitely be using extra space storage again in the future.

Awesome costumer revice, Tabitha is an amizing she offer you the best options. Highly recommended

I have rented from Extra Space twice now and I could not be happier with the customer service extended to me.

Taylor was more than generous with her time. She was professional and exceptionally knowledgeable; we had a very positive experience renting a unit from this facility.

Taylor helped my mom find the perfect storage and the process was super easy and simple due to her efficiency. We were in and out on no time!

Crystal Taylor is the best. She is so helpful. Give her a raise and any position she wants.

Tabitha did a excellent job on her customer service with me I’m more then thankful and appreciative for the easy process and help she had given me! Thank you !!

Crystal was very helpful and knowledgeable with everything we asked of her. I will use this storage unit again going forward. Thank you Crystal.

Taylor is awesome and amazing. I loved her patience and time and her beautiful smile. I seen it in her eyes even though she was wearing her mask. I give her 100%

Crystal Taylor was amazing . she got me all hooked up and storage unit looked so nice and clean

Taylor made the unit rental stress and hassle free. Fast and friendly service.

Ive visited the store a few times over the last month and Taylor has always been very helpful.

Extremely friendly and very knowledgeable of what we were looking for.

Ms. Taylor showed great professionalism and diligence in getting my account and space set up.

This facility did the bait and switch, and what was a reasonable cost for storage went sky high the longer I store with them. It started at 175$ a month, and now, after 2 years I am paying almost DOUBLE. they rope you in, and once your stuff is stored there, they jack the cost up every 6 months or so. I just got note that if you are late on your payment, they are going to add a $ 150 charge, in addition to the other fees when you are late. My monthly cost doing business with extraspace is now over $ 300 a month! AVOID extraspace for your storage needs unless you have a ton of money to throw away. There are better deals, with other storage places. Like I said, if your have tons of money to waste on greedy storage companies, call extraspace. And rest assured, before you know it, will sell your stuff and send you an even BIGGER bill, and you wont even have your stuff. They will sell it. And send you to collections and ruin your credit. In short, if you store with extraspace, they will sell your stuff, ruin your credit and you will lose EVERYTHING you store there. Just store with a better company.

I think the best storage place in tacoma rn. i didnt know about this place until my friend showed me it

Crystal Taylor was super helpful and I appreciate everything she did for me today.

Just got my storage not to long ago and easy access, and affordable

The lady in office did everything in a professional manner couldnt get better service

Very helpful attendant very pleasant and professional thank you so much Taylor

Taylor was awsome she help me settle my issue and has great customer service .

Good location, easy to get in and get out, good size storage unit, availability, customer service.

Got me in and out in 10 minutes. Super polite, informative, gray all around experience.

Great place to store your valuables!

Didnt exactly get off to a good start with these folks, but thats beside the point: I guess I was expecting a lot better from what appeared on the surface to be a new, trendy entrant into the storage wars. What I got is simply more of the same, which isnt saying much for the franchise.

Taylor was awesome. Great helpThanks

I have been to this storage several times .I had a unit but canceled when no longer needed.i recommended 4 of my friends this fAr and all 4 have units.Very respectful,helpful onsite crew.

Had to say THANK YOU extra space, helped me in my time of need 👍

The receiption by Tyler was great, she has a good PR with a great personality.

There very open minded and all about the customer

Great customer service and great deals

Cons: prices are bit higher then other places and you have to know that advertised prices dont reflect that you also have to pay insurance.Pros: clean. The whole grounds and building always look clean. The staff does a thorough job keeping up on grounds keeping.Feels safe. I went a couple times after dark and I have never felt unsafe. There arent unsavory people hanging about and my unit never seemed tampered with at all. Security seems to be important.Checkout was easy. I wasnt hassled when I explained I wanted to close my account it was handled professionally and promptly.Hand carts were always available when I went to drop off or pick up my belongings. I appreciate this immensely.

Kelly was absolutely great! Smooth deal and fast!

The Manager of this facility, Steven. Maintains a clean and secure location. I would highly recommend this location to anyone needing extra storage space.

Friendly and helpful customer service representative is informative assisting with options to resolve your storage needs

She is awesome!!! very nice and very helpful!

Good service and good information.Crystal Taylor

Always great customer service. Been a client off and on for 5+ years.

Taylor was very good at her job .

Very convenient, both by location and space access. Excellent customer service as well!

I love the staff and it is a clean facility but the price has increased 2x within the last 11 months.

The place I looked at was off hosmer & 80th st in Tacoma. Security camera could use an update. I found it interesting the guy didnt seem to be concerned with site security at all.

Great customer service from Taylor today.

I had read reviews of multiple places and decided to go with this place for more information. I was greeted warmly when I walked in the front by Jamie. I had quiet a few questions and she was professional and prompt with the information I was seeking. She offered to show me a unit to make sure it fit my needs correctly. The questions that she asked were relevant and made me feel secure about the property and storage unit. Over all great experience!

Very good customer service

Hey were so frustrated with public storage they kept us waiting for over 2 hours. And extraspace storage got us in and out quickly with no hassles.

Been there les than a week but so far all is good. One question, the outside exit doors with EXIT signs open IN, isnt that a fire violation?

Taylor is Awesome very professional.

They were really helpful, and so quick to respond. I reserved my unit and the next day I had off we had our lock and gate code and moved our stuff over.

Quick and easy to rent a storage unit. I spoke with Steve and he was polite and helpful.

Are extremely helpful and very friendly

Tyler was awesome helping me.

Courteous and knowledgeable staff! They are investing back into their property by doing renovations and their newly remodeled office looks fantastic!Super convenient location and security is important to them as well. I have rented there several times and my expectations have always been met.

Taylor was awesome thanks for the great service!!!

Its nice I like it.... Wish they had lights in the the storage space itself but it was easy to setup

Clean and convenient and Taylor was very helpful

Very nice very outgoing