Javier was incredible rude and unhelpful, he clearly did not want to be working there. Would not recommend going to this location

Went in to replace a broken flip phone. I was surprised that they actually still sold them, but they did and the phones they had were really nice and quite reasonably priced. FANTASTIC Sales and Service team. Everything was thoroughly explained AND we werent there for more than 30 minutes. These guys are Great!!!

I very recently bought a new iPhone 12 from the Taylorsville location with their expensive accessory package and within the first week the screen protector had a bubble in it. I tried to get it replaced today and was told I could pay to get a replacement for it. What a joke. You would think that if you have a problem with something like that so soon after buying it they would replace it. Not so.

Visited Store to upgrade phone. Salesman deceptively convinced us to accept a Samsung Tablet indicating that the tablet was a free bonus for taking a new phone. Receipt showed 0 cost so this supported deception. Turned out that tablet was treated as a separate device an additional line was opened on our account. Upon realization of the deception the salesman would not cancel the transaction and would not take the tablet back and was very disrespectful. We have been forced to pay early termination and equipment cost as a result. I will never enter this store again and would never recommend it to anyone else.

Jose and Layne were fantastic today helping me at Verizon. I highly recommend this location.

Jose is always very helpful in assisting with all needs since opening our account! Highly recommend to all!

Tayler was amazing and took such great care of us. We switched companies and he made it very easy and answered all our questions. Our bill is significantly cheaper and we got great benefits with our plan. Go see Tayler!

This store will try and scam you. Be very careful and ask to look at an itemized receipt of all the charges. They tried to secretly add $160 charge to our phone purchase. Claiming that a case, screen protector, and charger was “included in the taxes” of the purchase of the phone, when in fact it was an additional $160, which would be like buying a $50 screen protector, $50 phone case, and $50 wireless charger, and then some. Then they added a ton of random charges to our account that we had to go online and remove after the fact. After they realized they weren’t going to be able to scam us, the salesmen started texting each other and developing their lies so they didn’t look like idiots.

Amazing!! Highly recommended for fast service and customer service!! I had an issue with another Verizon store and called these guys! They were able to fix the issue immediately and were so friendly! Thank you so much! You guys rock!!!

Madelynne was very helpful, courteous, and helpful!

I went in to have a new phone set up. Jose gave me prompt attention and was very knowledgeable. Had my new phone working in moments. Answered all my questions. I so appreciate the awesome help.... thanks

This store is incredibly helpful. I lost my phone and was able to get a new phone and everything switched over fast. Love stopping by these guys. They know what they’re doing and it’s a great experience. Awesome customer support!

These guys are amazing! I came in to upgrade my phone and they were really great. They helped me choose the right phone for my needs, explained things well and we’re absolutely professional. I totally recommend this location for anyone looking for Verizon services. Thank you!

Matias was very helpful.

A most excellent experience. I believe it was Jose that helped me, I was pleasantly surprised at how good he is.

Came in irritated because my phone wasn’t working. Tayler was super helpful and very professional. Made my time there fun and easy. Definitely coming to this location from now on!

I have been coming here with my husband for years as they have always taken great care of us! Just recently we both updated our phones and got all of our info transferred quickly with no issues. The customer service is excellent and helped us analyze our needs to get the best savings possible from our plan. In the past I felt like I had to do all the research myself before going in because reps at other service providers were not at all knowledgeable or helpful. We love Verizon!

Jose was so amazing! We went multiple times and he was so patient with us! He went above and beyond to make sure our questions were answered! Definitely recommend Verizon and specially this location.

I expressed an interest in buying a new phone, and was specific about the model. As I dont currently have a smart phone, I asked the sales associates if they could pull up google maps to show me where the alternate store was in the expansive strip mall (over a mile long) that they directed me towards, but they just looked at me like I was dumb and two different associates told me that its next to the Barnes & Noble which is huge, so I should have no problem beyond that. One did mention its also next to a Bout Time bar and grill, which was nice, because I had a Kamikaze before going into the corporate Verizon store. They were MUCH nicer and more considerate there.

The initial experience was great. We were helped quickly and they helped move everything over. If the story would have ended there with 5 stars if their long term behavior was better. My low review is due to one thing, Protection Plan Charge and their lack of transparency concerning it.I was never asked if I wanted insurance for the phone I was never told that insurance was placed on the phone. Phone insurance is a scam and I dont like having a scam slipped into my bill with out me asking. (Why they are a scam, 13$ a month for 24 months is 312$. If you just save the money for insurance each month you can buy a new phone with that money. I dont buy phones that cost more than 500$ so phone insurance makes no sense)Also the employee that helped us had a customer walk in with a broken phone and no insurance. The advice that he gave was for the customer to purchase a protection and then wait a few days to report that the phone was broken. So the employee helped a customer defraud the company he works for so I shouldnt be surprised that he slipped in the insurance.Inspect everything on your receipt and monthly bill after going to any store for Verizon is the main lesson that I have learned.

Taylor waited on us. Very professionalPrompt. Skilled.I came in mad and left totally reconciled.That young man Should be am ambassador or something.

Great service. Very helpful!

This is a great place to waste time. Youve got a room full of customers and a single employee on the phone with another employee because he doesnt know how to help the customer in front of him. Ive been sitting here for an hour just waiting. Ill give you one star for how clean your building is, but the store owner is too cheap and needs to hire more help. Never coming back here.

This store is amazing. Very helpful employees and they are fun to be around. New staff here is wonderful. Will definitely be coming here from now on.

Ben and Mitchell are fantastic. They help through a very frustrating process of changing my phone from one provider to Verizon. Thank you for your assistance today.

Working with Alex on an issue I had been dealing with for a couple of months was enlightening! His approach was unsurpassed! I highly recommend choosing him to take care of your needs start to finish. Alex, youve got magic & a lifetime customer!

Store here is great! Nice staff, efficient--low wait times. Ask for CHRIS GARRETT, he handled my previous questions patiently and he took great care of me on my new phone, tablet, & watch & made sure they were protected with a good deal on the their unlimited screen glass offer--linked up and ready to go when I walked out the door! I highly recommend this rep & store location

Very friendly and helpful.

Thought this was corporate, but just wasnt paying attention. The service I have received has been amazing though. I love that I got lifetime screen protection coverage. With my visit today Chloe replaced my screen protector that had collected a few cracks, and she spent the time to make sure it looks beautiful, even though I told her it would be fine if it wasnt perfect. I really appreciate the effort and customer service Ive received from her and the others Ive worked with here!

They would not sell me a new phone unless I bought the overpriced cases and screen protectors with it ($110.00).

We had totally fabulous customer service here - much better than our local Verizon store. We needed a new phone and they transferred all the data from the old phone onto the new one without any hitches. They also told me where to get a case for it since Verizon is totally out of cases for this phone. I would wholeheartedly recommend this particular store to any Verizon customer.

This location has the best costumer service ever!! They are always willing to assist you with anything you may need with your service, they go above and beyond for you. Even if it’s a little distant from me i rather do the drive then go anywhere else! I definitely recommend 100%. They definitely know how to do their job right!!

I needed a new SIM card, walked in.told them my situation, and I was in and out in 5 minutes!!!!! Amazing

Did NOT have a very good experience here. It started out great. The man who helped us went above and beyond to get us a bundle deal on a phone we wanted. However he told us a wrong estimate on when the phone would be shipped. When I called the day it was supposed to have arrived he said he would check and call me back. 2 hours later I hadnt heard from him so we went in only to have him shrug and say maybe it would be there Monday (it was Friday) and we had originally went in on a Wednesday. I was upset not because of the time difference but merely because he never called me back like he said he would. He didnt seem to care because he had already made the sale. No empathy at all. If you say you will call someone, call them. Even just to tell them the phone wont be there until Monday. Dont just leave someone hanging. They are also NOT a real Verizon store only an affiliate so there isnt really anything corporate can do.We went back on the Monday to get the phone and got a completely different guy that was a delight to work with.

Friendly and helpful, but very quick with the add-on charges and not disclosing things like there IS a fee for the first month of the protection plan (said it was waived, and I had to call Verizon to get it removed) and theres a set-up fee for the new phone (thats over and above the upgrade fee from Verizon, and apparently just covers turning the phone on). These may be common charges, but they should be disclosed. Scrutinize your bill and if they say theyre throwing in a pair of headphones, be advised theyre throwing in a pair of headphones for $19.95.

The store has the name of a business that cashes my check every month however when you go in there the relationship ends. I will stop by to see accessories but getting customer service is non-existent unless maybe you pay them for it. Went into the store today to ask a question after standing there for fifteen minutes without even a n acknowledgement of my existence I just walked out.

Fast, friendly and got a better deal than the other Verizon store.

I will start off by saying the assistant manager Ryan is honest and the kind of help you need! Diego is the salesman you want to stay far away from because he cowardly does not take accountability for his fake sale pitches and LIES. He sold me a buy one get one free phone and for months after the purchase reassured me the promotion would be applied. After months of paying for my “free” phone I call Verizon customer care for help, together we worked to figure things out for hours and proceeded to a conference call with Diego. I was told by Diego to “make it quick” as he was with a customer. (Am I not a customer?) The Verizon worker then nicely described me and explained the situation, Diego said he didn’t know who I was and didn’t have the authority to help and HUNG UP on us. Today I go into the store to be helped by Ryan and the manager quietly calls Diego in the corner as Diego was absent. Get this... SOMEHOW, Diego “recalls” EXACTLY who I am, after 6 months of the original sale, and says me and the two other people I was with were aware he could not give us the promotion. I am struggling and just had my first baby days ago and I would never sign to agree with something I cannot afford!!! The point is, I was still reassured by Diego For months after he sold us the BOGO. When I went to someone of different authority, he tried to HIDE from his lies by hanging up on us and saying he didn’t know who I was. Then upon confrontation he LIED AND put words into my friends mouths saying all three of us were aware and agreed it was okay. NOT okay. Diego is the exact salesman everyone fears they are dealing with. Save yourself a lot of time and money and get help from someone or somewhere else.

Very happy with this location of Verizon the rep took the time to help me get into voicamail whichwas very appreciated

I just got a screen replacement. The young lady there, Brianna, did an outstanding job on customer service and just incredible job. I have had my screen replacement there weekly and this is the first time that so much precision, and care were taken. Version on redwood and 5400s. Great job Brianna

Nice guys. Awesome job on getting my things switced over.

Alex and Arturo are superheroes! They saved the day big time. My family is on a limited budget and three of us needed new phones. We came in to this location and they saved us so much money and we ended up with three new phones and a tablet for next to nothing. They were both really patient and walked us through our options and helped us find the best deal for us. I always bring my family to this location because they always help us out and are friendly and amazing. 100 stars out of ten for sure.

Wonderful service and friendly staff!!!! Helped me back up my phone and answered all of my questions! Jairo I believe is his name was amazing. Will definitely be coming back and bringing my friends and family :)

The best carrier in my opinion. Iv been around the cellular block and they have the best customer service. And i get signal with them in place the other guys didnt. Like camping and in large stores. Also there understanding and pretty forgiving.

Chris Garrett has been taking great care of me and my family. I accidentally wiped my phone will all my numbers and work contacts. I was having a meltdown and he smiled and said no problem and got everything back. He always lets us know when there are great deals. Go look him up you will be glad you did.

Worst service Ive ever received from any business bar none. These guys make promises that they never follow through with or honor. One example is I bought the unlimited screen replacement because Im a contractor and frequently bump my phone. For the last six months they have been unable to replace my screen protector because at least six times Ive gone in to get it replaced and they keep telling me theyre all out and that they will have some ship to their store within a day or two and they will call me to let me know theyre in. Never once have they called me and I go in about a week later to hear the same excuse and the same response. Finally I had to call corporate to tell them my frustrations with the employees at this store along with many others weve had with them and corporate sent me out immediately a screen protector and apologized for the way the store has treated me. There has been quite a few other times when me or my adult children who are on the family plan have gone in for assistance and theyve never been able to help me or them, they just, give us a line of excuses and then tell us that they will look into it and they will call us back and as weve come to expect they never call back. I have filed an official Complaint with corporate and I would recommend to anybody who reads this to never ever go to this store or youll be disappointed. All they care about is the sale and after that youre ignored and given endless excuses why they cannot help you. Especially avoid ever being helped by Ryan. He is probably the worst when it comes to customer service I have ever experienced with any business. He never smiles and wears a scowl on his face and acts put out to even have to do anything for you. Seriously dont ever go to this store I never plan on entering it ever again

I have been a long time, loyal Verizon customer. I will be looking to change to another carrier that values loyal customers.

Very happy with my new phone. Thanks for making it so easy and fast. You guys are AWESOME!

I love and appreciate the staff theyre awesome and always on top of everything. Theyre always willing to sit down and help me with any problem and the always have the best attitude towards it. It is the only Verizon store I will go to because of the outstanding customer service. Thank you guys!

If you ever need help getting a new phone. With the best deal! .. this is the place to go to. Luis & Jose are OLSHUM! 👍🏽👍🏽👍🏽👍🏽👍🏽.

This place is seriously amazing! We come to thins one every time and we never have any problems! If you go to this one ask for Arturo or Alex! They both helped us get the phones we wanted with excellent prices. Everyone is friendly and willing to help you with anything you need!

Ive been here multiple times and been helped by the same guy every time. Im pretty sure his name is Sergio. They guy has gone above and beyond each time Ive been there. Last night marks the 3rd time Ive purchased a new iPhone. I specifically go there for his service and will be back in the future! Thanks again Sergio, your customer service is one of a kind!

First off the person selling me my phone lied about what my total bill was going to be each month also when trying to get it resolved customer service offered no help. Canceling my account paying a huge cancellation fee and will never go through Verizon ever again!

Employees are super educated and helpful. I cannot express how grateful I am for the quick and painless switch to Verizon that was made. I finally have a functioning phone again! Thumbs up for this location.

I went in today to get my screen protector replaced. When I purchased my phone from this location I also purchased the screen protector. I was hesitant to buy it because it was so much money. But was told it was unlimited free replacements. So, I decided to buy it. Ive had it replaced about 2 times already no problem. Then today was told the policy changed and it now cost $10 to replace. This is unacceptable! I ONLY bought it because of the free unlimited replacements! To now say I have to pay $10 is infuriating. I asked to speak to a manager and was told he was the manager. I also requested one last free replacement and was denied. Im VERY disappointed at the poor customer service and change in policy.

I would NEVER go here. They take advantage of disabled people. After the phone was purchased the person went back to ask what here plan was and they said they didnt know and how to get the information the person was needing. When the poor person returned the phone within 2 days of buying it the person was told that they were square on a 20% restock. The manager knew about all of this and even closed the deal. NO ETHICS towards the handicapped.

In my opinion this was the best store in the whole valley Im not just saying that I had a great experience and they were top-notch professionals I ordered everybody to go there do it today

JOSE AND LOUIS DID AN EXCELLANT JOB. THEY WERE VERY EFFICIENT.

Wonderful service and friendly staff!!!! Jairo I believe is his name was amazing. They help you right oh way with all their new phones etc...!

Meh. Not very knowledgeable.

The employees were more involved in the basketball game playing on the tv than helping us, felt rushed to get out of their store. They tried to nickel and dime my boyfriend with add-ons on a much needed new phone and random fees that made no sense. Hes probably going to have a bunch of other fees they didnt disclose very well. Said theyd throw in a screen protector for free, but the phone came with one already on it out of the package?! This is why Im an AT&T customer...

Ive been coming to this Verizon store for a couple of years now because of the great service one of the sales reps there gives me! Anytime you go to this store ask for Diego hes amazing and takes his time

The service was fast and efficient. Great customer service.

The best carrier in my opinion. Really great customer service! Very fast, accurate, and very friendly! I had Jairo help me on updating my service, and I even brought an iWatch. No hassle, very helpful.

Came here and was helped by Sergio when my phone stopped working and needed to be replaced. He was very helpful and made everything super easy. Recommend this place for sure. 👍

I went in to get a Samsung phone and I left with exactly that. Arturo sold me the phone. I appreciated the straight forward information with no tricks. I would definitely go back.

Very great customer service and helped very quickly😃😜

Went in to upgrade my phone to an iPhone X on Black Friday, was helped but Diego, he did an amazing job and got me the best deal possible, and was very real with me, and made sure all my content got transferred considering I didn’t have iCloud. It was a great experience!

If you want top Notch customer service go to Arturo hes the best! He actually helps you instead of rushing you out the door best customer service quick and friendly great location

Dont go to this store to upgrade or start a new Verizon plan. Go to an actual Verizon Wireless corporate store. Their upgrade and activation fees are double of an actual Verizon Wireless corporate store. I was told Id have my activation fees waived on 6 phones but that didnt end up happening. Paid $240 that I didnt think I would.

I need to post this review about my experience at the 5400 s redwood road location. I went in to pay my bill ended up upgrading Jairo helped me. Did not know he was the store manager tell I asked him. Super nice guy and helpful I purchased the up grade and he helped me transfer everything. I was using my old phone for my upgrade. My old phone had two voicemails from my sister who passed away a few months ago. That did not save and was still on my old phone. I was devastated and so sad because I now did not have my old phone. I said its ok as I felt emotional he went back and retrieved my old phone and handed it to me. Said keep it I cant let you loose her voicemails I hugged him and said are you sure he says yes. I will figure it out. I hugged him again the time I spent there was beyond great. I will go to no other store thank you for your compassion and great service☺ I am so blessed to have experienced a good person and think about himself

Good, friendly, and fast service. I went in to get an upgrade and Jeshua was knowledgable and really helpful! Awesome experience!

I would give this store 0 stars if I could!!! WORST CUSTOMER SERVICE EXPERIENCE EVER!!!! Went in to add someone as an authorized user to my account, they acted like were doing it. Later found out they didnt do it. When I called the store to find out why it had not been done, I was told they could not do it at all and I had to call the Verizon number to do that. I asked to speak to the manager was told the manager had the day off, asked to speak with the assistant manager was told he was out to lunch. I asked the name of the person I was speaking to and he refused to give me his name. STAY AWAY!!!!

Very fast and efficient! No long waits like the Jordan Landing store.

Everyone is always helpful when I stop in. I ordered a Galaxy s10 and they made the proccess painless and fast!

Do NOT go to this store. They do Fraud at this store.They take advantage of anyone especially of they think you dont know any better or are slower. Store manager and employees are all part of it. They act like husselers and have no service. They do not know there product and sell you things they cannot explain. If you return a phone they will not close your accouny and run up a bill in your name. And they dont ask for your address for billing.

The guy there is very helpful and always gives me the phones that i want i recomend this place for everyone

I went into Verizon and Arturo was assisting me! He was such a great help and hooked me up! Thank you so much and I appreciate it

We went in a few months back and worked with Diego who wasnt very helpful. We came in and worked with Ryan who was terrific.

I went to a previous Verizon store and didnt have a very good experience, I decided to give it a nother try and I paid a visit to the Taylorsville locationUpon entering the store I was greeted by a very energetic and professional employee named Jeremy. Jeremy took his time and listened to everything I was looking for. I not only left with the phone I was looking for, but I also got a great deal on the accessories I Wanted as wellIf you are wanting a new phone, and you want to deal with a store that really cares about you as a person and a customer I would highly recommend this store

The best store and services ever.First rate. Will please remain a customer.

This is a franchise with poor customer service. Their products will not be honored at other Verizon stores. Dishonest sales tactics were used to up sell us into paying about $120 (60 per phone) for a package. We moved shortly thereafter and were unable to get the promised screen protectors.The manager was not understanding when it was clear that their company had drooped the ball on several occasions to ensure customers knew what they were paying for. They were inconsistent to follow through on promised call backs and did not mail promised items and would not issue a refund for services paid for but not delivered. You would be much better off avoiding gowireless all together and going with a corporate Verizon store.

Customer service was fantastic quick and professional.

Ordered a phone and went in for pick up and they had sold the phone a d had to cancel my order. Now I gotta replace the order and wait again to pick up the device.

They were very friendly and really helped me in getting my phone. I had the best customer care ever at this place, and they have earned my business for a long time.

Was paying insurance on a phone that wasnt even mine. They switched phones on me and the #s on the receipt and phone were completely different. I have not have it replaced but was calling the insurance company about replacing my phone last week and that s when I found out the numbers didnt match. They con you into paying for a phone but screw you over when it comes to the insurance. I will never go to a satellite store ever again. Worst service ever and bad error on them for switching phones. Pay attention for that detail when purchasing your phones from here!!

Great fast service. Was able to upgrade phone quickly and easily, salesman was not pushy about things we didnt need.

Mike was really friendly and helpful. We had a wonderful experience getting the phone we wanted and the service. Thank you Mike!

Bought 2 new phones., cases and screen protectors, waiting for the email to register the cases with GoPro to wave the deductible It never came. GoPro would not do anything. Talked to 3 store personal and Arturo the manager which he said he would fix. Never did! No follow up, it has been a month. Going to take the cap back get a refund and go to a different store. Will never go there again!!!!

I wanted to compare the Samsung S9 and Pixel 2 XL. The Pixel was CLAMPED down, so not able to hold or check out the screen thoroughly. I asked if they had either phone in stock, NO. I said I would order it from Verizon, sales clerk threatened me with, If you cant get it to work, we will charge you $20 to do it. I wont be back.

Place is trash. They owe me moneyTook my phone and have me waiting to get paid.

They cant really answer my questions or solve my phone problems. Ill go elsewhere for my next phone.

Arturo is the Best! I recommend this store the staff is amazing and they all know me by name

This is a quiet location near Walmart. You cant pay a bill here tho or even get info on your account. They direct you to call customer service. They do have a few phone choices but not many. The displays are too hard to use so its difficult to pick a phone.

Ive gone to three different Go-Wireless locations in two different states over the course of a week. If youre a boy in your young twenties and want to get paid to create reasons to not help your customers so you can get back to playing on your phone, apply here. It seems to be what they are looking for.

Staff treat customers with courtesy

Best Customer Service! Jairo is very helpful!

Terrible customer service at their verizon building in taylorsville..go in there with questions and their answer is I dont know, call customer service and in fact they give me the wrong number for customer service its a joke there..never again will I get a verizonservice. Not rerecommended for anyone. When I had this service it kept blocking my girlfriends number. And out of no where our pins were reset, and both our services just stopped for no apparent reason. And this verizon business couldnt do nothing about it..terrible.

Best Verizon store in Utah!! Went out of there way to help me!! Thanks guys!!

The only reason I gave them one star is because I had too. Horrible experience. No greeting, no directions on where I could be helped were given mean while Jairo and associates were talking on the back. He is a completely liar with dishonest sales practices. Go somewhere else. I will be switching carriers. Avoid this location like the plague