They got started on the service right away. Promise time was less than I was told. GREAT job by all!

Lee was very friendly and moderately communicative. I know everyone is very busy so I try be understanding. I’m pretty disappointed and upset that my drivers side window was working when I took it in and now my window will not roll down at all. Lee said it was an easy fix and the tech said the board is corroded - I just find it incredibly odd that my window rolled down 5 minutes before I dropped my vehicle off and it now doesn’t. When I asked about how much it would cost to fix the board they weren’t sure and then said between 550-700+. My window worked fine and now bill marsh expects me to pay $700 to fix something that worked when I dropped it off. I will be leaving a poor review for bill marsh.

Reece is amazing! He was very efficient when patching my tires. Everyone is very nice.

I LOVE Bill Marsh, I have been going to them for 18 years! I enjoyed the Dodge service team, now working with the GM service team again after 8 years. LOVE THEM TOO!Thank you for getting me back on the road 4 days earlier then estimated.

August 5, 2021I wanted to write a quick review about the exemplary service received from Christa Clark this year on my vehicle purchases from Bill Marsh Price Point. Christa was very helpful and fully committed to assisting my wife and I with the purchase of our vehicles. It was obvious to me that she is passionate about her work and customer service. I experienced this commitment this past week when she came in after hours on a Saturday evening to show me the new truck that we ordered (build) over five months ago. She accommodated my schedule and wanted to be sure that I could see the truck that I had patiently waited for as soon as possible. She even provided photos and a video of the truck the day it was delivered to Traverse City because she knew how excited I would be to see my truck and wanted we to have that experience despite not being able to make it Traverse City that day.Christa was awesome to work with and will be highly recommended to family and friends for their vehicle needs.Christa - Thank you for being all in on our vehicle purchases this year.Dean Bott

Came in for express service oil change, great service from the team at a fair price

Over a decade ago my husband and I had no idea that our sales rep would become more than just a salesman. He is a very good friend that truly cares! He works hard to make sure he is getting you everything that you want within your means. Not only Josh but the entire team makes you feel welcomed. If you are searching for the best experience possible in purchasing a vehicle. Josh and the team at Bill Marsh is the place to go! Our whole family goes to Bill Marsh to see Josh. I know that he will always do his best even after the sale is complete! Thank you so much, Josh!

I thought you were all very friendly and explained everything really well so people should have no problem understanding. It was also nice you have a shuttle bus to help take people where they need to be and come pick them up after the car is fixed. Its nice getting the up date on the car also. You all did a wonderful job. I would recommend you to everyone.Thanks for fixing my carlGwendolyn Roush

I wish I could leave zero stars. Derek in the service department told me on Wednesday he had a car reserved for me for today while he replaces the motor in my car. Today arrives and he has no car for me because he didnt reserve it the first time he called and when he called back it was gone. He didnt even inform me until today. He then told me I have to wait until Tuesday. I call to talk to a manager and he tells me im out of luck. Nothing he can do. So I call back to speak to someone else and I have to wait for the owner to get done with his cookout before he will speak to me. So I am currently waiting for a call back from a man of a company full of rude, unreliable, untrustworthy, and disrespectful employees. I will NEVER go back to bill marsh. I cannot wait to get my car out of there.

Carol my sales person was awesome explain features explained loans explain a rental against purchasing She had lots of patients very friendly I loved my purchase of my car even more because I had a sales person like her

John was amazing!! I had never went through the whole buying process myself. It killed my husband to just sit back and watch me go through picking and the car and making sure I got a fair price my trade in. John made me feel comfortable with the entire transaction. We even left a phone in a the trade in vehicle that he tracked down and secured for us to come back to get. Bill Marsh has a great employee in John and we will be back in 3 years to hopefully see him again!!

Mark Soper always does such an amazing job. I will always do my vehicle business with him.Thank you for all your hard work Mark

Always friendly and efficient and the facilities are very well kept!

Matthew Huie was exceptional. He explained things in detail, was kind, smiled, even laughed with us. This was the most pleasant car buying experience I have ever had.

They make everything a smooth experience and made us feel like we mattered to them!

I have purchased 2 GM vehicles from Bill Marsh. Their staff is friendly; allow you to look at the vehicles, and try them out without pressure. I have had good experiences with their technicians and their mechanics when working on my cars. I purchased a Buick Encore this time; but really liked the Pontiac G6, and the two Pontiac Grand Ams that I had before the G6. They hire women mechanics and technicians and its nice to see both men and women working on cars. Their mechanics are kind, respectable, and never laugh when you hand them a list of fix it issues like please check the fuel line (the car is sputtering going down a hill.) Their sales people are competent and can tell you the benefits of each particular vehicle. The mechanics are great diagnosticians and it is impressive that they look at systems too, not just connect the vehicle to a computer and then you are on your way. Reece is a technician in Pit Row and he is good at his job. He completed the oil change on my G6 (before the Encore) and then told me that I had a leak in the windshield wiper fluid line. I had not even known that, until he mentioned it. The Service Desk Crew have the same polished manners and acumen about GM vehicles. They are prompt; answer questions right away and if they dont know the answer to something, they find out and call you back. Would I refer my friends and family to Bill Marsh and GM? Of course. The challenge is that most of them are also Bill Marsh and GM fans already... Thank you for all that Bill Marsh and GM do!! Really like my new vehicle!!

Great customer service. Brought my Jeep in for oil change. They worked me in and found my unit needed a soft ware update and completed that for me as well. Again great service.

Everyone with the exception of a service rep acted in a very friendly and professional manner! I especially want to give a HUGE shout out to James Marsh who personally intervened in a very rude conversation with the service rep and myself, and personally took the car part that I was asked to bring in that day and actually took the time to fix my car HIMSELF on the spot!!! I was SO impressed with his professionalism, his kind demeanor, and his EXCELLENT customer service! He exemplifies the integrity and reputation of BILL MARSH BUICK GMC!! I was so impressed with what he did for me that day!!We had always purchased our cars at Williams Chevrolet because we like Chevy products but decided to purchase our GMC Terrain from Bill Marsh because of their reputation. Im very happy that we did! We plan to purchase our next vehicle from Bill Marsh! The excellent care I received that day from James Marsh is one of the reasons we will return!

The staff were great the eased my mind when I thought I had ruined my vacation, thinking my coolant was busted.

Love Josh Lawson! He called me to let me know about a great deal on a vehicle, brought the vehicle to my home for me to see and to drive, and then when I decided to move forward he brought the paperwork to my home, took care of all of the details, changed out my license plate on the new SUV, and took my old SUV away! Talk about SERVICE!Additionally, anytime I go into Bill Marsh for any service Im treated like gold. I would never go anywhere else and frequently tell my friends and associates to only go to Bill Marsh for their cars. Keep up the GREAT job!

My girlfriend and I leased a new vehicle while purchasing her current lease. During the leasing process, it was difficult for the staff to provide us a final monthly cost for the new vehicle. The price changed each time we spoke with the staff. It was hard to get a hold of staff members. Often, phone calls were ignored. Staff would tell us a day for the purchase of her current lease, then tell us they were too busy. Felt like they didnt want to sell us a vehicle. After the lease, we requested a grocery cover for the back. We were initially told it would be there by the weekend. When we came back, we were told that they wouldnt have it in for 2 weeks. Its been a month now with no call. Attempted to contact the dealer multiple times and were ignored by the salesmen. We enjoy the vehicle, but customer service was unsatisfactory.

The service was excellent and we were not pushed into buying a vehicle! The purchase was our own decision to make after we test drove by ourselves most companies you have to have a salesman ride with you when test driving! The team was great at answering questions and not pushy! We got the carfax right away I recommend Bill Marsh excellent service!!

Heather Franklin and the whole crew are top notch. The facility is super clean with plenty of seating for the car owners while waiting for the service to be completed. I am always impressed. I will not be going to quick oil change places anymore.I had an oil change, tire rotation, and cabin filter changed. Fair prices and quality service in less than an hour with an appointment.Steve HaverTraverse City, MI

Everything was good. They even filed all the paperwork for my warranty claim.

The owner is extremely rude and so is the fat old mechanic that works there. The owner hung up on my friend for asking a simple question then the fat old dude said he and my friend would never be on good terms cause she wanted something done a certain way and they refused to comply.

Heather was not expecting us. But treated us like super stars. Everyone very professional and very helpful.

This is by far the best dealership. All staff are honest, sincere and trustworthy. The service department and mechanics are very helpful with answering any questions I might have. The main reason I come to bill marsh is simple, they treat you like family.

Brought car in for recall. Very professional. One thing that would have benefited us would have been to have a loaner car option since the service would take all day and my husband and I both have jobs during your business hours. Thank you

Service department rocks. We have leased and bought our last 6 vehicles here. Honest staff, no big sales push. Always willing to find that right car or truck for you even if its not on their lot.

Jeff Baja is so wonderful to work with. We will keep coming back to him and sending family to him also.

My family has been going to Ray Maxbauer for all of our auto needs for many years! He has become a trusted friend through our experiences. He is super detail oriented and always provides us with 100% accurate information. There are never any surprises when we sit down to sign for any of our auto purchases. Bill Marsh Auto has always been honest, fair, and trustworthy as well. We will NEVER go anywhere else (we have had two horrible experiences at Williams Chevrolet). Bill Marsh Auto IS integrity! So rare in todays market.

Everyone was very helpful. I am so glad I purchased the wheel and tire warranty! And my rating is based solely on pre-plague factors. HOWEVER, my biggest concern is health related. They generally wore their masks only where they thought I could see them and would otherwise pull it below their mouths to speak on the phone or with their co-workers. This is deeply concerning as, just because a person cannot see the threat to their health and well-being, it does not mean that threat does not exist. I know its not comfortable and is often annoying. Please, do better. Protect each other and your customers.

Great! Im so glad I could bring my puppy in to wait with me!

I purchased the GMC Acadia from Bill Marsh Buick GMC...I am beyond thrilled with this vehicle. My sales consultant, Marie Hahnenberg, from start to finish was so helpful and accommodating and gave excellent customer service. She had my vehicle to me within hours of the purchase being completed. I found my new home for all of my automobile needs!!

I was given excellent information on choosing my vehicle. I was given a tour of the dealership and was impressed with how clean all areas were including service departments. Everyone was friendly and hospitable.

While I received my vehicle back with things fixed and a free set of tires. I am still disappointed with the service because of the fact that my tire FELL OFF my vehicle (after a previous service through Bill Marsh) while is was MOVING and myself and my 6 month old child was in the vehicle. This was a traumatic experience that I will NEVER forget. Thanks for buffing out the dent and putting some new tires on my car...…but I truly think we could have done more...you know, since it was your fault to begin with.

I contacted dealer on Saturday and said my car kept stalling out and we made an appointment for Tuesday. I dropped car off on Monday as we were leaving town till Tuesday. By the time we got to our destination the tech called and said the car was repaired and I could pick it up Tuesday morning when we returned. And the repair was covered by my service contract. Couldn’t ask for it to have gone any smoother. Thank you guys

Lee, in service was very prompt on letting me know of progress being made on my 2019 Chev. Colorado.Fixed an annoying, ongoing problem

I scheduled on line...a female called and said time was unavailable...rescheduled for 10:30am.......a bit of confusion when we arrived...this female did not delete old appointment time........after that, EVERYONE in the garage were polite, professional, attentive........THANK YOU

The process was smooth and our salesman Jeff Baja was amazing!

Jeff was my salesman he was AWESOME to work with!!! His customer service is A+!

Great dealership. Not so sure about the product.... I bought a slightly used 2019 Ram Longhorn outright from a dealership down state just as the pandemic was starting. Not from Bill Marsh.However, I have been bringing my truck to Bill Marsh to fix all of the issues with the truck.Right away I see why this truck was returned. Electrical issues with the radio. A faulty drivers mirror. And it always feels like something is wrong under the hood with the half hybrid engine turning off and on constantly. If you turn that feature off then the truck doesnt feel like its shifting properly. I feel like I was not a priority. Because after my first visit they had to order parts and told me they would get in contact when the parts came in two weeks later I had to call them and they had the parts in and had not called me. I understand that everyones busy but the follow through is the most important part of Customer service.

I was treated very well. The work was done expediently. Everyone was very professional. I got to visit with my sales rep Mark. Mark was very helpful and some of the things that I could do for rewards!Leading up to a little discount on my bill for the day and it was just a really good experience

Everyone was friendly. Knew my name when I drove in. A young gentleman opened my car door for me when I left and thanked me. Great customer service!

Have had the truck in 7 times trying to get everything fixed after the body shop worked it on have had several check engine lights which on a scanner state the first time the fault code was thrown was while it was at bill marsh, picked the truck up for the first time from the body shop in a snow storm so I couldn’t inspect the work done on it, now I have noticed my passenger door the plastic piece was charged to my insurance and they never replaced it, called todd and he pretty much told me tough luck we already got paid I have told everyone who’s mentioned getting work done to avoid bill marsh. Should not be able to work on vehicles if the quality of work is going to be that terrible.

Easy in and out. Very good service and greatly appreciated.

I was able to drop off my vehicle the night before the appointment. The service department was still open and I was allowed to bring my vehicle inside for the night. Its always been very convenient when dealing with Bill Marsh.

They took us in right when we got there. Everyone was very pleasant. They did a great job!

The service tech’s were excellent and efficient.

Josh was amazing - even brought the car to me to see while I was at work - paperwork was even brought to me on my lunch! Couldn’t have asked for better service! Thanks Josh!

Great staff! Quick service. Always helpful and a very clean dealership.

Very quick buying process. All the staff was very friendly and more than willing to help with anything. In the end I got the truck I had been looking for. They had it in stock and I was able to get it within a couple of days.

Mark was great demonstrated the functions of the SUV and told me to call if I have any questions

Jeff Baja is a great representative of the company. He gets excited about the purchase as much as the buyer does. Paperwork is organized, fast and just overall a good experience. He took time to introduce the vehicle features which was very helpful. 10 out of 10.

Once again, Josh Lawson went out of his way to make my new lease an easy and smooth deal. Very happy with him and Bill Marsh.

Taylor the sales rep was outstanding over and beyond amazing I will be sending my friends there for cars from now on to her

Everyone is friendly and helpful. They know we are frequently lost in our ventures into car buying or maintenance and appreciate a gentle touch

Great experience. My sales person, Mark did an excellent job. Knew what he was doing. Answered all questions . Friendly, courteous and polite. It was a pleasure working with him. Will use him again and highly recommend him.

My choices of Dealer satisfaction is not based on the personnel but mainly General Motors response to my 2011 GMC Terrain Eco 2.4L issue with oil consumption. I bought my GMC new at your dealership in 2011. My oil consumption only started to happen this past fall 2020. It is a know problem that existed 2015 noting my letter received from GM but not to take my car in if I do not have the problem. I have only 60,000 miles on car, I am told that the offer to fix was ended in 2018 so the oil consumption is my problem and repair is up to me regardless that GM knew of the problem 2015. I feel that I am without recourse in this regardless of the known issue then even though time has left me out of the repair. It would have been nice to at least to offer of some sort of an effort to see what could be done for me and my Terrain but that offer was not there other than to clean my my engine with a 3-part BG MOA kit and hope for the best. It is still consuming oil though not as rapidly. I think that GM did a disfavor to their customers leaving the dealership to deal with the repercussions. I am hesitant to purchase another GM product.

Faster and cheaper than I thought. Didnt charge for replacing two rear lights which Im sure was a hassle with the broken tailgate. Good job. Cliffs was going to make be wait for two weeks and you got me a slot in two days.

Great updates communicated with what needed to be done with a quote. Call/text when car was done. Was able to get invoice on phone and able to pay online.

All of the Pit Row Team members were very welcoming and helpful. They changed the oil in my truck and also checked my alternator, battery and starter, as requested. They got my truck in and out pretty quickly. Thank you for your hard work, Team! 👏

Patrick is the best! Fit me into his busy schedule. Will always come back.

We didnt have an appointment but they got us right in anyway, We were so grateful since it is a 50 mile roundtrip for us to come back. Thank you !! Everyone was very professional and courteous. We were in and out very quickly. It was a great experience !!

I was in the dealership and was able to wait till the work was finished.

Brent H. our dealer was great, patient, willing to listen what we wanted. Communication is important to me even if you were busy or not and he did that, a simple text, a simple phone call back. Makes the shopping, experience easier.

My experience was Great Patrick B awesome to work with purchasing truck. Head guy Mike remember me from 7yrs ago impressive an Mark B. Showing how everything inside truck works, Thanks for everything really enjoying my truck!!!

They were apologizing up and down for the potential wait. I tried to schedule an appointment on Monday for Tuesday online I didnt get a response back. I drove up on Tuesday they got my car right in I was done in 90 min.

My on-site experience was great—very fast oil/filter change & tire rotation.However, (there’s always one) your on-line schedule app is flawed.I then used the message feature, (Terri) inquired as to what I wanted and took my phone number so the service dept could call me. That didn’t happen.Later in the day I had to call & verbally make the appt. It taught me to just call.

Always a great place for vehicle maintenance. Friendly staff to greet you

About the most reputable dealerships in Northern Michigan.

Jeff Baja was amazing, he went above and beyond throughout the process. Hes a rock star!!

Ive always got good service

This is honestly the BEST dealership I have ever interacted with. They worked really hard to fix the problem that my car was having and kept me informed every step of the way. They even detailed my car and made it smell like fresh lemons when I got it back! I will definitely come back with all of my services needs.The girl at Thrifty even called me when I left my passport in my rental car after finding it. Everyone who I came across was extremely professional and kind. This dealership has my business for life!!!!

I have been purchasing vehicles from Bill Marsh for over 20 years. My salesperson was Jeff Rhodey. I am currently living in Maryland and have access through a family purchasing plan through my brother. And yet, I still came back to Bill Marsh.Tim Berger was phenomenal. He was phenomenal. Buying this car 750 miles away from my home was a breeze. Great deal, great service, great advice and great experience. I should also mention that I love the car. GM comes through again!Eva Nelson

Great team you have there, technician Andrew answered all my questions with patience and professionalism, felt like he treated my truck like his own. James always providing knowledgeable advice and recommendation for my trucks long term care.

Excellent. Scheduled routine stuff. In and out. Loved the fact I didn’t have to wait all day like other places.

Always professional courteous service.

Got right in on my scheduled appt time. Everyone was very professional and friendly.

Extremely professional but remarkably friendly at the same time. Service was very quick and they were honest and true about everything in regards of my vehicle

Re lease a vehicle, joe Stevens have everything under control, swoop in and out in no time, just a great feeling to have mybest interest in his hands with vehicles

Love the friendliness. Well organized and keep to schedule.

I went here for the automotive group but the folk here were really nice nonetheless.

They did an amazing job trying to figure out what wrong with my van even though they couldnt give me a solid answer they were able to give me an idea of what it could be but codes not showing yet to be able to figure it out. They also didnt charge me full price and I was thankful but willing to pay the full price

My wife Toni has been waiting for a new car for several years. Ray Maxbauer was outstanding again explaining the new Arcadia that we leased for my wife. As always an outstanding experience!

Great customer service, they kept me updated in the entire order process

I enjoy the clean waiting area, great service on my vehicle, and how quickly they are able to provide the services needed. Thank you!

Derek was wonderful to work with. Estimate supplied was detailed, solved the problems I was having, and the final cost was what was estimated. I appreciated the periodic updates so I could plan my days.

I dropped my car off in the morning, with a list of service to be preformed. With plans to leave the car overnight. After some errands on my way home after lunch, Chuck from service called to tell me my car was ready to be picked up. This is the quality of service each time

As usual my car was serviced efficiently together with fixing an existing issue with a tire.The service team was informative and friendly. Worth the trip!

From start to finish, Matthew and everyone at Bill Marsh were kind, efficient, and knowledgeable. It was the easiest car buying experience I’ve ever had. I will and have already recommended the dealership.

I felt safe. Glad to see everyone wearing a mask. Your staff was fast and efficient and very friendly

As always everyone at Bill Marsh Buick GMC were very helpful, courteous and professional. And, I’ve always gone to Bill Marsh for all and any service needs for my Buick and GMC. However, $62 for a basic oil change, LOF, is beginning to cause me some questions on whether I should consider other sources for routine maintenance. Sorry!

First time service visit, and I was very impressed with how quickly my vehicle was ready.

I really appreciated the condition in which you left my truck ! It was washed and its dash was finely detailed. Also, I noticed the difference in my trucks performance with the new repairs.

Great time. Fastest I’ve ever purchased a car. Very timely. Thanks Jeff, you did great.

Great communication and timely repairs.

Buying a truck from Bill Marsh GMC Truck was easy.Mark Blazok is very professional and offers great customer service. He is very knowledgeable about GM products

Scheduled an Express Service online a week prior to the appointment. I received text and email reminders of the appointment but when I arrived they had no record of it. I showed the service department the 3 text messages I had received and they acknowledged issues with the online scheduling process. They still got me in and out in less than a hour. I appreciate their service and will probably call the next time for an oil change appointment.

As always Josh Lawson is the man at Bill Marsh Buick GMC. Have leased numerous vehicles and he always comes thru. Service dept has always been excellent. Thanks again for the outstanding experience.