Andy at Thirlby delivered outstanding service! He was professional, friendly, knowledgeable, efficient and personable. He went above and beyond by being kind enough to install my rear brake light bulb, in the rain!Please continue to support local business, specifically the 8th street Thirlby location while they weather through all this construction downtown. Great guys that have my loyalty! 💕

Good service always will find what I need sometimes they dont have it but they always are able to look everything up in there systems

We are on vacation from Florida and our coil pack died. The car was just barely making it. We visited 2 Thirlbys in Traverse City in order to get a part for our car. The reps were very knowledgeable and friendly. They really value their customers

Great service. Polite, professional, and knowledgeable. They also have a ridiculously large amount of parts in-stock even for vehicles that you can never seem to find parts for (without online order.) Have got my parts and tools from them for years. 10/10 would reccomend

I went here for some windshield wipers and then for my Moped some stabilizer for storage, quick, easy, and friendly. They were easily able to get what I needed and did so efficiently. So no complaints.

Very helpful and friendly. Answered every question I had. A large stock.

Needed a car battery and they were very helpful with a very reasonable price. Everyone was very nice. I also liked the cramped, busy feel of the place. Those are the best types of parts / hardware stores, where you know the people there know what they are talking about.

Great selection of parts. Extremely knowledgeable and helpful. The staff has helped me out a lot over the years with advice and instructions on how to fix most everything on my truck. Recommend.

Everything you need, knowledgeable staff, prices are fair!

Staff was very helpful and very polite. Even offered to help carry my items to my truck due to the weight of them with my injured feet.

The guys in the paint shop are the greatest!

Guys know their business

Good people and service

Friendly and knowledgeable staff along with great prices. Cant beat Thirlby!

Very helpful staff will help you find what you need and make sure its right before you leave.

Love, love, love these guys. They may not be the cheapest but the have the best selection and will always treat you right. Service is amazing. Called them on New years eve on the off chance theyd have a heater core for my 96 Buick. On the shelf! Thanks Thirlby for saving the day.

I really like this car parts shop. The staff is friendly and willing to give helpfull information.

I had never been inside this business before although I have driven by it for years. They came highly recommend as the ones to go to. I had a painting project and would never have thought of them. I have to say- best service experience! Everyone I encountered was friendly and helpful. The color match was perfect and I received step-by -step instructions.

If you live here in Northern Michigan try and keep your money here too. Thirlby is one of two locally owned and operated auto parts companies I know of. They always are willing to help and the customer service is what you expect. Its that old TC feel without getting your head knocked off on price for parts or paint. When the dealerships and local mechanics buy there then there is often a good reason. Of course there are fancier franchise box stores...by all means if you like paying more for the same item you are encouraged, Im sure they are ones by a local person too.

They had what I wanted. Did not get one smile. Not very friendly.

Great selection of high quality paints and supplies. Always helpful too

Great place friendly knowledgeable people

Great service!

Good place to buy car parts

Im so thankful for a place like this in Traverse City! After the oil change place told me I needed 7 new lights I wanted to check to see if I could install them myself. Andy helped me get what I needed and offered to install the ones he could. Upon inspection, it turned out the lights were just loose but Andy worked with me to fix all the burnt lights I had and showed me how to do it myself so if it happens again I can fix it. Cant say thank you enough for people like this willing to help out. Even though I didnt buy anything this time, I know I will return to Thirlby for any auto part needs.

Always get my parts here. Great price, great people.

Customer service is TOP NOTCH here! Everyone has a great attitude and are very helpful and knowledgeable. Will definitely go here for all of my auto needs! Shout out to Ray...installed a car battery in the rain for me - I owe you, man!

Wow, excellent service. They know what theyre doing!!!

Great job guys. The parts for my old Chrysler where hard to find. You had them on the shelf.

The best Auto parts. They have everything. Staff is top notch.

Very knowledgeable,experts at what they do

Incredibly helpful staff

This place is always helpful and had everything I ever needed 99% of the time

Awesome service ! Came in for wiper blades for our BMW X5 and when it came up on the computer that they might need some odd add on’s ( leave it to BMW ). Ryan offered to come out and put them on for us just in case. Nothing special and we were on the road in minutes. Would recommend this place

Great auto parts store. They are helpful and have everything

Thirlby is the best. Knowledgeable staff, prices I can rarely beat even when shopping the Internet and parts are usually in stock or delivered the next day. My only gripe is that they are not open later on Sunday, but it is nice they give their workers that time off.

Good bunch of guys, willing to help anyway possible.

Everyone here is knowledgeable and friendly. Ive never had a problem, and the service is fast. They always have what I need on hand. Good group of people.

Incredible customer service. I was on a weekend vacation and my thermostat housing cracked and I was stranded on a Sunday with work looming on Monday morning in Detroit. They helped diagnose the problem, had the corect parts, and checked in during the repair process and helped. Incredible I am so thankful. Very polite and professional!

Best parts store in TC, hands down. Staff is always helpful and wants to make sure I leave with the right part the first time.

Helpful staff. The internet is probably the only place anywhere nearby with more parts. I have yet to go in there and leave without the part I need. They could certainly update their computer, payment and receipt systems.

Great costumer service! Always has my vehicle parts in stock

Automotive paint folks are the best. Saved me going to the dealer for minor touch up. Big savings.

Very knowledgeable staff and they always seem to have what I need in stock!

Nice place, helpful employees.

They have what you need, if they dont theyll order it for you. Plus these guys work on their own autos, so they can tell you how to fix your car or truck

Amazing service and friendly. Would highly recommend.

Best parts store in town

This place prides itself on great customer service.. The guys and gals there are so knowledgeable.

Good parts great price.

So helpful and fast. Much better than the national chains and will locations nearby.

Always helpful go out of their way and prices are reasonable

Super fast, friendly and knowledgeable. Love this place!

Always very helpful but both times Ive been to this thirlby theyve given me the incorrect part.

Large store, lots of tools and odds and ends. Full automotive paint supply center. Tool room with all kinds of tools. I had a negative experience when I went to this store to buy wiper blades. I asked for Trico brand blades (which they had in stock). The lady behind the counter pushed these ANCO Contour blades since winter was coming and these are a single beam wiper that wont jam up in the snow. After spending $40 on two wipers, its been a week and the wiper is skipping a 4 inch wide strip of my windshield, called the company (Federal Mogul) and they said I have to take them back to the store.

Local auto parts store with the most parts on hand than any other store in northern Michigan.

Friendly and knowledgeable employee s

Great people, always extremely helpful.

My favorite, everyone is very helpful. Even Chad. 😊

Extremely friendly and extremely helpful

Great service. Always friendly and SO helpful.

Local, knowledgeable, helpful. What else do you need?

Excellent staff help me with my questions. They even put my windshield wiper on.

Employees really know their parts and applications

Paint Dept. ROCKS, the gentlemen matched and mixed spray paint to the tea for body work on my jeep. Thank you.💜

One stop shopping.

Awesome the gentleman was very nice and helpful!!!

We get a gazillion parts from them!

Good service and prices

They have good pricing on parts

Love this place.

Always Have what we need.

Had everything I needed and affordable

They don’t have much that I need got to find better places

Gets the job done. Not the friendliest people in Traverse City though.

Nice people great prices thats why I went there very helpful told me alot of other things to do to help fix my problems what more could you ask for great place go there

Great service, great parts!

Excellent service as always

Paint supplies available but pricey

More auto parts than any other auto store in Traverse City.

Great parts, great service.

The crew really go out of their way to get your questions answered. It makes you want to come back

Paint gurus live here!

Very knowledgeable staff.

Good team, lots of knowledge

Just a dirty old eyesore waiting to be torn down.

Nice guys

Always very helpful

Great store

Super expensive and low quality parts

Nice, friendly service

Great guys

Great service

Great service

Had my parts

Awesome

Most parts in stock

Hell yeah!

Best