Ana was stellar And is an outstanding associate the staff of the store was patient courteous and explained everything in detail I would recommend this store All of my friends and family

As a Verizon customer for 20+ years I was looking for a better deal & better customer service. I came into T-Mobile to switch and get three new phones. The first question was how long to get them. I was told by the end of November. After taking two hours to set up the plan bc the reps kept breaking away to talk amongst themselves I’m told they can’t get the phones until December or January. When I asked what happened to the end of November the rep said that the availability changes from minute to minute even though he never checked when I first inquired. He then said he was going off of the time frame he experienced the day before. If it changes that rapidly then why would you go off of Yesterdays information? Their solution was to try & sell me more expensive phones & home internet. At that point I was out of patience & had them cancel the whole deal. They made Verizon look good after that ordeal. Total waste of 2 hours.

Do NOT buy from this T-moble store or deal with the incompetent manager named InderdipJimmy Singh and the salesman who helped who refused to give me his name. Shame on you T-mobile for allowing this kind of sales tactic. Shame on the salesmen who took care of my 75 year old mother by adding 5 lines and 2 wearable watches,(she never received, salesman stole), making her car a mobile hot spot when she specifically told you she does not use internet and hardly uses phone, and two phone covers. I found out when I saw a device attached to her car. She had no idea what it was and said the salesman put it there and said I would need it and his quote Not to worry. When we went back to get some help they did not want to help and told us to deal with the customer service and walked away. He did not want confrontation so he took the cowards way out as opposed to helping us. T-Moblie this is on you. You allow this!

Had a great experience. Natalia was extremely helpful courteous and determined to solve my problem with the phone, and wanted to make sure I did not leave with a phone that did not work properly. Others were also helpful in trying to aide but Natalia eventually solved a very uncommon problem. Manager as well who is extremely professional, courteous and also concerned about solving issues. His staff is a complete reflection on how well this branch manager is respected by them. Great atmosphere everyone seem to work so well together very nice to see. I would highly recommend this location. Apple Technicians also recommended this location.

Emmanuel was awesome, helpful and understanding rep. Helped me especially in trouble times and made everything easy for me. And showed me everything about my phone because I dont know anything but phones!

Emmanuel and Dontres are outstanding people to deal with. They are very professional and try their best at making customers satisfied.

Very bed serviceWe came to this store 5 times for a week want to warranty phone but can not gets they still tell us come back others timesWe will cancellation contract with T mobile and never come back with them

Carlos was incredible helpful. While Carlos processed my purchase, Drew proceeded to assist in setting up the cellphone I purchased as a gift. Thank you so much for making this such an easy transaction.

I just went this Saturday to get a phone and I was shocked at how smoothly everything went. My rep was Juan, and my appointment was at Noon. Phone came out, everything was explained and before I knew it I was out the door. He was thorough and to the point. I could not have been any happier with my service.

Had a great experience with Emmanuel today he had answers to all my questions. Such a patient man. So if you are ever in Trumbull Tmobile and need a very well mannered sales person ask for Emmanuel.

I had a great experience at the Trumbull mall location. Juan was very helpful, funny and attentive to all of my questions. Overall great location will definitely be coming back here.

I just purchased two Samsung s21 at T-mobile store in Trumbull mall. I had an exceptional buying experience, thanks to Leo who was candid, attentive, and above all helpful. He paid close attention to my needs and I would definitely recommend him and this store to everyone because the employees and manager are super professional, knowledgeable and friendly.

Very honest knowledgeable salesman was able to explain all questions that we had. Recommend this location and salesman to all. And management was also great.👍

This store is amazing. I am crazy about t-mobile and coming here to be helped by Leo and Ana makes me like it even more. This store staff takes care of people in a great way.

Overall the experience was outstanding. I did not want to give up my old phone but, Shala made the transition smooth, effortless, and easy and I appreciated that very much. Thank you

We comes to this store want to warranty I phone 7 plus we came 5 times about a week but still can not get itI will cancellation contracts with T mobile and themVery bad service

I had an amazing experience today at the Trumbull Mall with store associate Leo. He was very detailed and friendly. The store manager was also great and friendly.

Been going to this store for years and i have to say the experience here is the best..... Especially Leo... He makes the experience a one of a kind

See Pat and Ana were amazing. Nick was a wealth of information that helped to make the right choice

Leo and Shaka are awesome customer service representatives of T.moble I give them a 10 thank you so much for helping me T-mobile is the BOMB

Carlos was a great salesman. Helpful in so many ways. Couldnt ask for a better associate

Great service!! Carlos is great at what he does. Very informative, friendly, and overall gives great customer service!!

The ABSOLUTE best. Leo is the man to get in touch with there. Brilliant guy.

Great staff... they helped a lot and shout out to Shala for her knowledge and help.

I must say Shala at the t-mobile in the Trumbull mall is the most professional and kind worker. Got me the new 21 ultra and tvision so I can leave optimum!

Juan H. is great at what he does definitely a smooth sell I definitely recommend him and the the T-Mobile store in The Trumbull Mall.

Great people here. Noba helped with my phones issues well.

Really great service Nick was super helpful and got me in and out quickly!

This store and its staff are truly AMAIZING!!!!They are the Best!! Thank you Guys 🙂

T-Mobile Trumbull has the best team! I recommend everyone to Ryan S.

I went to the T-Mobile in the mall not too long ago and A nice young man named Emmanuel helped me. This man was the epitome of what good customer service is! He was nice, patient and provided me with all the information I needed! I’m not sure as to why he is not a manager! He is evidently an intelligent man that knows how to do his job and loves it!! Thanks Emmanuel !!

Ryan was great !!! He was good help and energy was amazing.

Great and friendly service!! Literally cater to you.

Amazing! 100%. Staff is so friendly and nice. Very helpful! Had no trouble at all. No wait nothing. I was helped right away and everything worked out perfectly. Will definitely going back to this T-mobile in the future.

I visited this particular store yesterday (7/16/19) and I was greeted/helped by Juan within less than two minutes of being there. His customer service and professionalism was outstanding! He assisted me quickly and efficiently which truly made the transaction and my experience there as a customer very smooth! Thank you Juan for your assistance and great customer service!

Come see Ana! Great experience!

I visit the Trumbull Mall T-mobile store and had one of the worst customer experiences ever. The rep that was helping me Ryan was actually no help and the retail manager Gwendolyn was extremely rude and kept cutting me off, when I addressed to her that she was being rude, she then said that “we were done here and would not help me” this is outrageous that a representative would tell a paying customer that they won’t help them. It is also a shame to the t-mobile brand. If you want good customer service DO NOT go to this t-mobile store, visit another one.

Great service and Emmy is a great guy!

This is Tmobile stores, everyone in there treating people with respect specially the manager Nick.

The services that very great 👍

Emanuel was super helpful and so very polite. He was a joy and had a great customer service attitude. He helped us transfer the info of our phones and looked to make sure we got the best deals.

Carlos was very helpful when I switched carriers and patiently explored all of my options. I was very pleased with the outcome of my service and would recommend him to others.

T mobile has been the best decision I have made in the past 2 years. The sales representative Leo who initially inspired me with numerous important details and information on how I would save on my Cellular account among always being available for any questions that need to be answered at any time. Leo is always punctual in informing my company when there are promotions that will benefit my company. If I was able to rate more then a five star on his sales performance and customer service among t-mobile service I will definitely rate a 10 or above.

I would give them a zero. I was cheated blatantly by T-mobile just for $53.75. Looks like they made a deal with Apple to trap people. Store reps have no answer for me, and gave up with my case. They are just blaming on me instead of solving the issue. I hope my money give them all a life. For god’s sake, try to boost up your business without deception.

The best T-Mobile store I have come across since joining with the network couple years back i dont regret it, Leo Miller is by far the best he is professional,knowledgeable and so pleasant always telling me about the latest stuff at the store and how u can save some dollars. He make me feel welcome always going above and beyond for his customers I would recommend this store just ask for Leo😊

Hands down the best place to have your questions answered regarding your phone carrier. I’ve been coming to this location for seven years now and the customer experience is always great! I have recently had the pleasusre of meeting one of their sales associates, Leo Miller. He is by far one of the most professional, friendly, fastest, knowledgeable people there. He will definitely make your customer experience worth it.

Amazing service and attention to detail. They go above and beyond to make sure you understand the plans and make sure you have what you need. The management staff was more than helpful! I highly recommend T-Mobile to anyone

AMAZING CUSTOMER SERVICE! The whole management team is amazing and very helpful. Ive been there numerous times and have been helped by Leo, Katherine, Chris and Ronell and all of them have been a great help and always make me laugh and smile. Ive had multiple issues with my device and they have always gone the extra mile to make sure i was taken care of.

Very good customer service from employee Emmanuel!

My wife and I went Into the store and they told me about the military plan. I am sold on T-Mobile because of Trumbull, they are very knowledgeable and I appreciate the time they took to set me up with ease!

Great customer service

I went there this morning and (Leo) Leonardo, I believe that was his name I had an awesome experience just great he was so helpful. Thank you so much 😊 happy customer 👌🏼

People who work there were very unprofessional. I bought an iphone 5 from there. They were trying to force me to buy accessories that i didnt even want with the phone. Also the guy who was helping me was on his phone and talking to other people while helping me. GO TO SOME OTHER T-MOBILE STORE FOR BETTER SERVICE.

If its possible to give no stars, I would. And this rating is for TMobile as a whole company, not just this specific location (although this location is the worst Ive been to).If I take the time to write out every single way that this company has inconvenienced me, Id have a book written. I would also probably lose half of you reading this about 1/3 of the way through.Bottom line, I shouldve stayed with AT&T. Their service blows, the people are rude and extremely unprofessional, and the phones themselves keep breaking. I have never had any of these issues with AT&T.So if youre looking for a new wireless provider, highly recommend AT&T. And if you have AT&T and are thinking of switching, DONT!I see your response below and have to say that Im done with re-explaining everything to you guys. Once we pay our phones off, we will be switching back to AT&T. And just saying, if you are the Uncarrier, with no contracts, and with no intentions of trapping customers to stay with you, then you should have an option to back out. Maybe let the customer give back the phone after the customer does a factory reset? Idk but that seems like a way out of this mess, but apparently thats not an option. Either way, DONE with T-Mobile as soon as I can be and I will NOT be looking back. (And not for nothing, but without re-editing this post, how am I supposed to contact you about these issues, if that was even the route I wanted to go. Just saying, theres no reply button.)

They gave my personal information out to an unauthorized person even though it says that no can access the account except me!One of the managers Nick could not have been a more smug jerk about it.Told me not to worry about it,but its not his personal info that was compromised.This is by far the worst Tmobile store Ive ever been in.

Good customer service

Maybe it was the manager. Maybe he was having a bad day. maybe he shouldnt have been a manager. who knows. Bottom line really poor customer service. Phone was defective out of the box. Treated as if I was stealing from them. I was a great customer for 6+ years. Waterbury store fixed the issue. Trumbull was so bad I switch everything to Verizon.

These guys here are total scumbags, my mother went in to do an upgrade of a phone that stopped working and I looked at her bill and saw they added two more lines and told her it would be cheaper to have them on the account. We will be calling corporate to cancel and complain, I have no interest in talking to the manager there, usually dishonest Reps are like that because of the culture the management encourages or looks the other way. PLEASE AVOID THIS PLACE!!

Marlene is awesome!

All good!

Seamless. Thanks Caz for keeping things light and easy!

Customer services are so terrible. They did mistakes and they blamed on you. I transfer from Verizon to TMobile and I want to keep my phone number. It’s super easy but I took me 2 days and until now I still don’t have my old number back.

This guy (Emmanuel Perez )his dishonesty going to try to sell you a piece of plastic and its a lifetime warranty is going to protect your phone your never break a promise is the best and he say if its anything happened just come to me when I went back they call the security and they call 911 for me to try to kick me out of the store thats how they treat a customer the worse of the worse I’m done with t-mobile 👎👎👎👎

Great Job

Im very unsatisfied with the customer service I received at this store.I was helped by Chyanne and she seem to come off very rude. I went to get an upgrade on my phone and asked her to help me recover my Google account attached to my current phone but she refused to help me. All I needed was my past phone number to back up my data from my old phone so I could switch phones, she was in a rush to go home that she forgot to put the customer first instead she told me to just make a new account and risk losing all my files. I want people to know that she was very pissed of cause I asked her to plz let me keep all items included with my screen protector, even thou she assumed I didnt need them and tried to keep them. This isnt the first time I been treated in such a manner here cause last time they kept the pin sized key to my phone for themselves.

I went to the mall today to upgrade my iPhone . While sitting patiently waiting . A women who came in after me way taken before me . Forcing me to wait an extra 20-30 mins. That was wrong . Please check in with your customers . Next time I will be going to the actually Apple Store .

Place is horrible! Hands down worst experience I’ve had. This is my 3rd time coming back to this store for issues that were caused by employees and now I have to stand here and wait another 45 mins to be helped. I’ve been with T-Mobile for over 10 years and this is how I am treated. Horrible management. I will be going to the Norwalk store from now on

Selling you something they all smiles but if have a problem they trate you like a stepchild.

Very impatient staff. Store associate named Katherine she was rude and pissed off. Wonder why do they work when they are unhappy working and helping the customers. It’s a customer service store .

A little slow but great service

Courteous and when beyond the call to help, grateful for their service.

Tmobile is a great carrier but this store gives it a bad reputation. They only know how to sell phones but not how to take care of existing customers unless if its for...you guessed it, adding or upgrading phones

The person you attend me with my problem have a lot knowledge

Leo is the golden boy of T-Mobile.

Great staff!

Busy. Confused. Not current.I hate mall stores.I never consider them to be real stores but more like the adopted child.The LG L90 is is listed as $99...T-Mobile has them as $49 on the site and the store that I bought mine.No WiFi available he said.So whats Magenta and why could I sign on and use the WiFi?Stated a plan Ive never heard of or seen...Family plan prepaid:Two lines, unlimited calls, unlimited text, unlimited data (at 4G LTE) for $100.Ive never seen TV ads, print ads or website info on this mystery plan.Saw the in-store sign for that plan but didnt mention prepaid.Trust but verify.---Ronald Reagan

I love it!

Agressive sales reps and unfriendly policies for loyal customers.

Terrible customer service. They can never solve any issues.

Worst customer service ever. I had to wait 1 hour to be attended, I eventually left. They had two people helping ONE customer. I will definently not come back to this T-mobile store.

Prices are right, many free perks.

To much waiting time. Slow customer assistance and a hidden fee every time you buy something even you are old customer from more than 10 years.

Great

Today was my fifth time going to this store and Ive never once had a good experience there. They have really bad customer service by taking their time while talking amongst each other. They also get the plans mixed up and try to sell things that customers dont want.

Helpful and great customer service

Great service, team is exceptional there!

Some of the sales rep.are really rude..i try to look for STEVE..he goes above and beyond When it comes to service.Other than that ..i have nothing to say about the rest of them..If steve is not there I leave...

Im currently trying to get my phone upgraded and half the staff is working while the rest is stagnant by their stations...so unprofessional...how is this even possible...whos the manager

They are very helpful and honest

Very great thanks

Great service!

Great service

Horrible customer service!!!! Avoid if you can!!!!!

Awesome 👍

Service good

Quick followup on the before review: I wish I could give them 0 stars! After the below issue was fixed I received my first bill for .. $1200. Why? Because I made international calls assuming I have their $15 international calling plan, which I had before I added the second line to my plan. Apparently, they added the international calling on the day I made the switch and retroactively charged me for international calls I made PRIOR to making changes to my account and WHILE I STILL HAD international calling on my previous plan. Now, a week of back and forth between me and customer service only resulted in a late payment fee of $54. Folks, do yourself a favor and stay away from what used to be a decent company and is now a total waste of your money, time and energy!!!Let me start by saying Ive been a T-Mobile customer for a bit more than 15 years, and it is painful for me to write them a one-star review. Long story short: yesterday I made a change to my account at this store and today my phone does not work anymore. Longer version: I added a line to my account which resulted in me switching to a higher price plan, so now they make more money from me, but due to some glitch in the setup today my phone stopped working. When I try to call T-Mobile they put me on a 45 min hold and all I can do is listen to an automated computer voice telling me to wait. Going to the store is the same: with the driving and waiting there will also be 45 or more minutes. To summarize: I have been paying T-Mobile for 15 years so that when I wanted to pay them even more they made my phone incapable of receiving or making calls and tell me to wait 45 minutes so they can resolve their mistake. You be the judge: do you want to be subject to the same conditions or find another cell phone provider.

A lot of time waiting for me to be served