Weve ordered several pieces of furniture from this store by now, and weve had a great experience the whole time! There was an issue where a sectional we purchased had a broken frame when delivered to us, but they were happy to send someone out to repair it.Beautiful pieces of furniture at great prices, and the staff is very helpful!

Purchased furniture this morning, it was promptly delivered this afternoon, way ahead of schedule.. Prices were great!! Thank you Dylan and your delivery team for such prompt service. We will definitely be back!

Found a dream mattress when shopping with my mother. Was told it would be delivered shortly. Well a month and some change later no mattress. Mom decided she wanted to upsize, when she spoke to a rep yesterday the staff was super enthusiastic about selling the larger mattress. Today she calls to confirm the change and they let her know it will be TWO MORE MONTHS for an items she’s already waited two months for and she paid $900 down so they’re sitting pretty on money with NOTHING to show for it. Needless to say we are livid and will be making a trip for the down payment back and a very VERY sour taste in our mouth about this experience. As a customer service employee for many years and through the pandemic I was pretty understanding UNTIL this experience.

I went into the store after visiting Hermitage location, these guys were prompt on every aspect, from greeting me to giving me space just to look, checking on me, to helping me with my decision. They delivered promptly, my couch has a tare in it from getting through the door, I’m sure they’ll make that right. I strongly recommend FMO of Tullahoma overall quality of complete service was great. Fun shopping there.

Delivery today on sectional sofa was prompt. So proud to finally receive some furniture. Guys did a great job with heavy item.

Best Furniture Store Eva!!! Quality and prices are Excellent. Dylan and Lisa and their delivery team are top shelf people!!! Thank you for working with Vickie and me!!! Your the Best!!!

The 2 star rating is based on poor customer service, not the quality of the products.Positives:1. we are very happy with our furniture purchase, now that it has all finally arrived2. Good quality for the pricesCons:1. Horrible customer service, no follow up after they gladly have taken your money.2. They charge a delivery fee for EACH time an ordered piece comes in, when all pieces were ordered together. for example all pieces ordered in October and final piece came in December and they wanted to charge 3 different delivery fees.3. When you do go to the warehouse for pick up they neglect to tell you it is not packaged, no plastic or padding around it for protection.4. Probably the most annoying, one excuse after another as to why the delay, we are right out straight and we only received this answer because we contacted them multiple times for a status, no proactive calls were made with updates.5. We paid for fabric treatment on sofa and bar stools,sofa delivery delayed because they forgot to do the treatment. The bar stools we were told ready for pick up or another delivery fee and when I specifically ask if treated the answer was no... so yet another delay and no call when done...frustratingGave them the benefit of the doubt since covid times and understandable things are different but transparency goes a long way.

Great furniture place! Good selection and prices and the delivery guys did a great job. Thanks!

Staff was helpful,but not pushy, prices are very reasonable for the quality of merchandise. An overall excellent shopping experience and we are extremely happy with our purchases.

Lisa is a great person to deal with here BUT with the understanding that she will try her best to get you what you need. Now the manager on the other hand could use alot of customer service training. He is the owners son and has alot to learn. I refuse to deal with him any more after he talked down to my mother who was 85. I had a talk with him directly about this and was very nice about it, then my mother passed away before her lamp tables came in when in to get the money returned Lisa waited on me and he knew the family was there never said one word to me or my sister. I will never deal with him only Lisa and remember there is no refunds on purchases so beware before you pay.

Very friendly salesman. Polite. Love ny loveseat and kitchen set!!!

I just want to brag on Dylan and the staff at the Tullahoma location. They went above and beyond to help me out with a bed frame. Highly recommend FMO.

Great furniture store that we have gotten pieces from before. Love them!!!

Beautiful store. Great prices and the employees are unbelievably kind. Huge recommendation if youre looking for brand name furniture for low low prices.

Good place just didnt carry it able to order a chair that my wife would like to have.

Great prices, bought tables,lamps & entertainment center. Love it Rustic Import.

The assistant manager there was very rude way understaffed and were not accommodating about anything had to tell him the same thing over and over and over again before we could get the proper price on stuff

Great customer service. Reasonable prices.

The delivery guys where great. I had 2 bedroom suits delivered. Got it done quick, and even put one of the beds together a little differently when I asked. Thanks guys

Great selection! Super smooth process, explained everything we needed or may need. Listened to what we really were looking for and suggested what we may want without the pushy feeling. Great experience.

This is a great place and friendly people to help you.

Emily the sales lady was very helpful and informative.

Excellent deals, great customer service, delivery guys were awesome, glad to have done business with this company

Billy and Dillon did great as always!!!

Great things

Sales person was great, but Ive just discovered that my bed wasnt assembled properly how did I find this out.. my supports fell out from under the bed.. why you ask.... because instead of using proper hardware they just dropped different screws in the holes to hold it still, long enough to put the box frame and mattress on it these required specific bolts.

It may take a while to get your furniture, but its well worth it. Excellent quality. Delivery crew was A++!

I have never been able to find better prices and their customer service it great!!

They are very happy to take your money and not follow through what they say. Over two months of waiting and poor customer service we still are waiting for our furniture which was suppose to be delivered three weeks after purchase. And when you call they are very rude and no compassion and stated that there is nothing they can do. So guess its ok to take peoples money which people work hard for and nothing in return. Not one phone call to update us or about apology. And not once have they tried to make it right. Just states its. Ot their fault and there is nothing they can do or be done and cant have our money back very rudly

Friendly service. Worth checking out selection even though they didnt have exactly what we were looking for.

Ordered furniture in August and now they are saying it could be December before the furniture comes in.

Love it

Ok but they didnt have what I needed.

Yes good people

Best prices around

My go to for furniture