We had a great experience yesterday buying a pre-owned car at Crossroads Ford in Wake Forest, NC. Ahmed Arafat, our sales consultant, greeted us at the door with a smile and made the entire purchase a real pleasure. Also, shot out to Jack Smith, the finance mgr, who kept the financing a breeze. I highly recommend a visit.

Although I had purchased my vehicle out of state, I started to bringing my vehicle to Crossroads Ford in Prince George for maintenance and repair. Had always been a good experience until my service provider left. Now the new service provider wont make appointments at the dealership for oil changes, doesnt provide loaner cars, etc. I am sent to the Quicklane for work. I was having my car towed in back in June 2020 and was told they couldnt get to it for another week or two. Tried to bring it in for a water leak in August of 2021and was going to have to wait two weeks to bring it in and they only do water leaks one day a week. In September 2020 I waited 3 hours for an oil change to be done at the Quicklane. In April 2021 I made an appointment at the Quicklane to have an oil change and took off work. I was called the day before to say they would be closed on the day of my appointment so they were cancelling it. Today I am told that an oil change will take all day. They only have 2 of 8 techs working. The waiting room is full. I got here at 7:45 am. They have already turned people away by 8:10 am. Not sure I am even waiting for my car ...deciding now. Service at this dealership has gone wayyyy down hill.

Still no clock. Didnt air up my tires as I asked. Ty was great otherwise.

Went back there to get my car repaired and ask for another copy of my keys ( yes you have to pay for it ) staff is all friendly all willing to help no matter what. Thanks Again Nissan

Service department here has been friendly and helpful with my cars needs. Their pricing is also reasonable. I did not buy my car here, but probably should have.

I brought my Infiniti into Crossroads Infiniti of Apex to be serviced. I received excellent customer service from Alexander Cullen, Service Advisor. He greeted me promptly and was very courteous. This is a great way of showing appreciation to customers. Well done, Alexander!

I purchased my 2017 Nissan Altima from another dealership called Oxford Car and Truck in Oxford, North Carolina.After about the third day,I had a sensor light come on and I had to call Nissan to see if they were able to help me,and they were.I took my car to Crossroads Nissan of Wake Forest and they completed the work that needed to be done along with a multi point inspection making sure my vehicle was in good condition.I have been taken it back every since then,and I purchased it in May of last year, traded in my 2016 Ford Focus.I will be going back to Crossroads Nissan of Wake Forest for further service needs and maintenance and sometime in the future will be purchasing another vehicle when my daughter is ready to drive and has her license.

Stopped in without an appointment to get a Fob programmed. It was lunch time but I was still in and out within about a half an hour. The price was reasonable and much less then the Nissan dealership in Cary quoted me. I will definitely return to this location for all my car related needs in the future. They were even able to program a Fob that other dealerships said was unprogrammable. The gentlemen that helped me in the service department was very nice as well!

Very friendly staff that aim to give good customer service.

I am based in Georgia and was interested in a used car at this dealership. Georgia ad valorem tax is charged on the value of the vehicle, but these guys wrote up the agreement so that the dealer fees (dealer admin fee, registration fee, electronic filing fee) were also taxed by the Georgia TAVT. When I pointed this out to them they responded saying they were no longer interested in this deal. I did not haggle with price, I just questioned their fees. They seem incapable of selling cars across state lines and when I pointed out what the taxes and fees should be, they decided not to proceed. Watch out for their fees!

Staff very efficient friendly

Fantastic customer service

Very helpful team. DeMarcus sold my mom and my sister both 2019 models and they are both happy.

Crossroads Infinity of Raleigh is not providing the maintenance service I expect for my 2020 Infiniti Q50. They always have an excuse for not doing the job that is expected. Crossroads Automotive Group has not provided a way for me to contact them directly with my concerns. What seems to be the problem ?

I just wanted to Thank you for ur wonderful Christmas commercial..Its nice to know that some people havent forgotten the true meaning of Christmas..God bless and Merry CHRISTmas🙏🙏🙏❤🌲

Great services and I got a free car wash

Ive had my car serviced at Crossroads Nissan in Wake Forest for 8+ years. Always a positive experience. Very professional service advisors, fair prices for routine maintenance, nice customer lounge area. Complimentary coffee, bagels and muffins are a nice touch.

Just helped my friend buy a car. Smooth and easy.

Great place to by a ford. Everything anyone can imagine is there so no need to check other dealers. If ford makes it they have it. Staff has the knowledge to answer your questions.

I get parts from them all the time. Always helpful & great customer service.

Quick service! Stopped in to look at a few vehicles, left with a van!

My second Nissan. Customer service is Great. Staff are knowledgeable, recommendations of service when more is needed. They dont push.

Weve bought the 5 cars we own. I wouldnt go anywhere else

Great service department. Brought my Titan in for scheduled maintenance. Fast, and friendly.

Excellent customer service .. easy going, and fair market pricing..made the experience easy and quickly and explained everything going on with the purchase..

Never go here unless I have a recall, I have 7 Nissans but use other vendors for service. They rip you off

Good service and very friendly workers

The change my oil & checked my car. They did good!!

Always a great experience there.

These are great people to do business with!

They service my car and they do a good job. And I like that a lot.

Got a free assessment while visiting NC. AWESOME customer service.

Purchased last two cars from there, outstanding place to purchase from

Its a fine place

Awesome atmosphere and friendly staff.

I love this dealership!

They try to upsale to much

Nice place to get a car

Best service in Raleigh.

Wonderful customer service

Excellent guest service.

Parts service was ok

Good service

Greatest service ever

Non pressure place - Very Professional

Come see Me Chris Kearney

Polite and professional

Friendly staff

Very fast attention, when you have an appointment it is better. The staff is very friendly and in the waiting area they have coffee, water or tea to drink while you wait in a comfortable area where you can watch television

Handsome

Great attention to the public