Store was clean, and well stocked very helpful clerk,onley one complaint had to carry out items in arms with no bags,kinda unprofessional but again great help!

First off, we all know that employees are a reflection of a business. With that I would like to say I have always had excellent customer service at my local Sally’s. However, there is a new employee named Shantyll that is a very dishonest person and I would not trust her to tell me a thing about my hair. Selling her animals from a beauty supply store….Sad, sad!

I Bought some bleach and hair dye was not happy with the results, I took it back and got told I couldn’t return it because it was USED. ( then said a manager has to approve it and they didn’t have one there to come back tomorrow)(so I did). When the receipt CLEARLY said I could, if I wasn’t happy with my results.(I WASNT) . So today 3-4-21 at 11:30 am the “manager” took the pack of open bleach (getting mad because it was open powder as I said) and hair dye threw it back in the bag (BLEACH powder now everywhere) with the receipt, rude as hell and said no it’s used. I’ll be going to Macon where they are more helpful and their attitudes are more about pleasing the customer as the policy says.

Found the product I needed but why do I have to purchase a bag for 15 cents to put my product in to leave the store. Will never shop at another Sallys.

Would give less. Drove all the way from hawkinsville to see a note on the door saying they closed early, thanks for the waste of an hour.

My mom did an online order and asked me to pickup, some stores make that a bit of a pain but Sallys was quick and just needed to confirm I had the order number and email! Also super kind and helpful 😊

The staff here is always nice and are very helpful if you have questions! I mainly go here for my favorite hair dye Artic Fox, and they always seem to have a nice stock of the colors!The last time I went, they did only had a few color choices due to Covid, so if you are wanting to do your hair, they may or may not have the color you want due to everyone coloring their hair. Take it as a chance to do a color you probably wouldnt have thought to do before!

New Management and team. Stop by and leave as family. 😊

Why are you closed at 11:30 am on a Monday??? (Not a holiday) Drove all the way here to find it closed.

Easy to find everything I need and the staff are super helpful. Prices are good and they offer rewards programs for coupons and other deals.

When these workers mess up they just ruined someone’s hair but nothing happens to them. They need to know about hair color and hair bleached instead of just book knowledge they need to know because they have done it

Best prices and products on shelf.My favorite beauty store in this town.

Make sure you do prior research to what youre looking for because staff isnt well versed in mixed peoples hair. I was looking for hair oil for my scalp and I got the feeling like I was being talked down when I was told I didnt need it. Uhm, Im Malaysian and European, my hair is DRY, and I need to massage my scalp, thanks honey. Other than that, the prices are great, BUT Target is better for your basics or TJ Maxx. At least these stores have better organization.

I let a young lady that works there convince me to bleach my hair. Biggest mistake of my life. I will NEVER take advice from anyone there again. Having a cosmetology license means nothing! It was a drastic move and she knew it and I didnt. Never again. Now Im screwed and shes still there giving bad advice.👎

I used to Love my experience in Sallys but store 2812 in Warner Robins Ga is the worst. Always inventory piled in the Isles and the older lady that was working there is so rude. Walked in front of me several times while I was shopping. Ill not be back.

Would give 0 stars if I could. Refused to take back a product the day it was purchased. Rude to me and my wife and hung up on us. Told us it was against the law to follow their own return policy.

I absolutely love this store and would highly recommend that you come visit this location. I always receive outstanding customer service here everytime I visit. The beautiful ladies that work at this location are always polite and willing to help you. All you have to do is ask. Like the old saying goes Ask and you shall receive.

There is a sign saying “masks needed” clearly posted on their door. I witnessed a Caucasian lady leaving the store with her purchased items without a mask. She was using her shirt she was wearing pulled up to her face as a mask. I entered the store without my mask and was stopped immediately. I’m highly disappointed in the discrimination at this store.

The staff is unhelpful I thought maybe it was just the one employee (unfriendly short answers that werent helpful) so I went to another one and it was the same thing. Its rare for a place to give me a negative impression so its probably way worse for someone else.

Absolutely the worst customer service I have ever experienced. They need a major re-training program if they want to keep their customers. After being a loyal Sally shopper since 2005, they have lost THIS customer for good after the experience here. The workers COMPLETELY ignore you if you want assistance, and one of them yelled at my toddler daughter, who was literally doing nothing but standing next to me. Apparently she saw her reaching for a product on the shelf, which was an outright lie since she was at the other end of the store, and I was standing inches from my daughter. Completely appalled by this store and will go out of my way to shop elsewhere.

Ive been going here for years and it has never failed me, every single time. They always do a good job to help me maintain my beauty wellness.

Great products great service

I come here often and have never had an issue I bring my son every time and theres never a problem. My friend came with me this time with her daughter and apparently its okay that when I leave the aisle the worker is talking BAD about my kid and me to other customers. That is extremely rude and unprofessional. Anything I touch or my kid touched was put back into place and we were out of there within 15 minutes. I am very respectful of other peoples things and when I go into an establishment I discipline my child when necessary. If I had heard this lady There would have been words exchanged as that is extremely rude and being that shes an older lady I would assume the kids she knows are allowed to laugh and talk. Absolutely Ridiculous.

It is a good place to your hair supply anything is good there.

Every time I visit this location, it gets worse and worse, these have got to be the rudest people I have ever encountered, like you are at their mercy, ha, look lady I can go elsewhere, I do not need what you are selling.

Good place for getting what you need, some good sales, but the people that work there do not always have the correct answers about the products, like if something is sulfate free/silicone free, etc. They are not licensed cosmologists, so they give the best advice they can but dont have all the right answers.

Always friendly and knowledgeable staff.

I love this Sallys the workers will do anything they can to help you look your best :)

Nice store. Good selection. Staff is a little unfriendly.

Customer service is very rude and unhelpful. Did not enjoy my visit.

If I could put 0 stars, I would. Went in there tonight looking at stuff with my sister in law and the woman was very rude . She would make smart comments/remarks and just followed us around the store . She was an older lady

Always friendly, great customer service!

Always stocked with what your looking for...but as of lately...staff they have now..rude.

Always courteous and helpful

The worse customer service from the manager to the employees they sold me a USE product

Has all you need for your hair product needs if they dont they can order it for you

A nice visit

Great

Its not absolute the best, But its Sallys what you cant find at one try another Sallys.

Great

Reasonable pricing

Salty workers.