The general manager is awesome. Simple explanation led to simple solution. Quick in and out. Really a good / great customer experience at a Verizon retail store, one that I dreaded going into in the first. Color me greatful, surprise and a new fan.

Pablo was wonderful! He not only applied the liquid protection screen saver with meticulous detail, he also went ahead and did the online warranty process for me. This is why I use Verizon!

My tablet (several years old) had a critical problem. They were able to get a new one under warranty the next day. Great service!!

I am so disappointed in @Verizon! The company currently has a commercial starting everyone - new and current customers get a new iPhone 13 plus and it not the truth!! It gets you to go into the store, just to wait and be told you can only get that offer if you have the last iPhone that was available! This is the second time they have offered this faults advertisement.

Excellent service. They solved my problem in seconds.

The only Verizon store Ill go to around this area they treat you right

Im switching over to Verizon so far I had some very good help and I really hope and believe Ill have better service thanks to Verizon in Warsaw

Very pleasant and very helpful.

Worse costumer service, waiting for 30 minutes they refused service to me because I did not have mi ID even do I give them my account information

The sales associates worked really hard to get what I needed for my phone.

Absolutely insane that you cant call and talk to a rep at the store itself. You get routed to customer service to which you explain an entire situation for over an hour to get guaranteed that a store they make an appointment for you at has your product and can take care of you, only to go to the store and find out every single part of your conversation over the phone was a lie and not a single thing you were told is accurate. Extremely frustrated customer.

Helped with something on my bill.

Great People 👍🙂

Great place the store have a great variety of products and the employees are so nice

Very helpful.

In and out, had what I needed.

Very helpful.

This store is never open. Just save some time and go somewhere else. Not sure why it’s even there if it’s always closed.

The service in front of the store was helpful but they are not able to help inside of store I am sure due to limited space.

All of the guys in the store were super friendly and knew what I was looking for, I would recommend this store to anyone

Being charged $60/mo more than I should be for equipment that was promised to me at one price, and then charged to me at another. Ive been working with them since November on the billing error with them assuring me it will be fixed next month (next month being every time I talk with them) and now their store is temporarily closed for who knows how long... They owe me hundreds of dollars in equipment fees back and I cant even get ahold of anyone...

The people in there are not very helpful.

VERY helpful staff. Ive been with other phone companies (*cough Sprint) but this location has some of the best employees. They very expertly placed screen protectors/cases on all of the phones we purchased...which I hate doing. No complaints here.

The service Ive received here at various times over the last few years has been great. Thorough and knowledgeable help with a no-rush feel makes for a pleasantly surprising experience when you are anticipating a stressful one. This store is well run with staff that exceeds expectations

The service here is always very helpful. They do their best to provide efficient, accurate, and time-sensitive service. Only reason for 4 instead of 5 is having an issue where an employee told me they would do something that they didnt follow through on, but it was quickly corrected by another employee.

They were very knowledgeable and polite.

Always love going to this Verizon store, the customer support is next to none. We were helped at every step of the way when upgrading our phones and answered any questions that we may have had during the setup process. Ill always favor this store over other authorized retailers!

My experience with this Verizon store has been tremendous. Last week I was there to upgrade my phone. I told them what I wanted, the sales rep went and got it, and I was in and out in less than 20 minutes. Didnt try selling me things I didnt want, didnt waste my time. Overall a very smooth transaction.Tonight, I went there to add an iPad to my account. Les was PHENOMENAL. Fast, friendly, and knowledgeable. I would recommend this store and its staff to anyone!

I love going in here, the Frontage Road location in Warsaw. These guys and gals are great, they are always happy to answer any questions I might have or help switch service to a new phone, questions about my account, etc. So knowledgeable, friendly, and so professional! ZERO complaints. Been with verizon since 2000, and this is why :)

Guy who helped me was somewhat competent. Didnt know 100% what he was talking about and had to keep asking the manager which is fine.

Very helpful staff. They are happy to troubleshoot, make phone recommendations, and even suggest solutions when you drop your phone in the toilette and need the cheapest replacement possible (DAMHIKT).That being said. Prices for cell service in the US are absolutely ridiculous.

Only Verizon store I will go into. Have bought all of our company phones and person phones with this store. Always eager and great help. Understanding that sometimes you dont need everything with the phone but just the basics

Just seemed like the floor sales staff didnt want to talk to you unless you were going to buy something. I understand they are make commission but what happened to customer service?

Some of the best service I have ever seen. I walked into the store and there were three people waiting by the door to help me. Employees were very professional. Cant say enough good things about this place. Keep up the great work!!!

Verizon is the best, theres a good selection, they go out of their way to help their customers and Verizon has the best, most reliable coveragr

Very knowledgeable on helping me with my internet issues.

Alana is the best sales representative there! Request her!

Corporate store was very friendly and very helpful while other store said they cant help us.

The service and friendliness of this store has gone way downhill almost to the point that i am considering driving to Fort Wayne. The past few times i have gone in, whether they were busy or not, that barely even acknowledge a customer and they wait 15 mins or more to even greet a guest and then act like a customer is an inconvenience.

Great service. Jordan did a great job of explaining everything.

The sales people here are usually pretty good. The selection is always the latest products, and the store layout is good.

Customer service needs improved. They were visiting with friends and did not acknowledge that we were there. Waited on other people before us that came in after us.

Great service

Service so so

Always so helpful

Friendly staff that doesnt pressure you to buy anything! Very helpful every time I go in there! I will never go to another Verizon store in Warsaw.

Nice employees and the cell service is impeccable.

Sammy was very very helpful as always he is a good employee and one of the best people Ive talked to their

Our experience started out a little rough, but it did get better.First, the phone:They forgot to ask us about putting insurance on our new phone. Once we brought it up, he did apologize and said he would get it put on. He also recommended a glass protector which cost around $35 but we are wanting to insure the phone anyhow, so really didnt look like it was that big of a deal. Three days later we drop the phone accidentally and it did break significantly. We went online to see what the insurance actually covered only to find out that the phone did not have insurance on it. I was pretty steamed thinking that we were going to get stuck buying another phone at the full price, however when we went back to the store, the salesman did recall our conversation from a few days earlier, owned up to the mistake WITHOUT any hassle, and was going to exchange the phone at no charge. I was actually just hoping to have to pay the replacement fee, so what a blessing it was to here THAT news!Second, the screen protector:As I mentioned earlier, it costs $35 and its recommended that you register it online in the event your phone DOES break, you get a new one for shipping cost only. We registered it, but it turns out you have to send the old one back as well. Didnt know that... it was still on the phone that broke... the phone that broke and had already been sent back. Passed this info on to our salesman and he apologized and said that he wasnt aware of that requirement either. He took HIS phone out of his pocket (same model that we had purchased) and took HIS screen protector off and gave it to us. Now, working there, he might have gotten another one free or at a lower cost, but that doesnt matter, it was the principal behind the action! Very cool, and again, very blessed! If he reads this, he will know its him that were talking about.This should actually be a 3 1/2 to 4 star rating.

So i called in a day before asking about a phone the man i talked to said they had it in i went in the next day comes to find out they have not had it for a week now so what a great store the tcc Verizon was a lot more help and the manager was friendly

Lots of Verizon workers that ate very knowledgeable! Usually in and out 15 min

Need lower prices on services and products.

After days of struggling with customer service representatives, tracking down the hyper specific phones my siblings asked for, we eventually found them in Warsaw, Indiana. After calling the store to confirm they had the items in stock, I spoke with David(store manager) who assured me that there were plenty in stock and that he would take care of us personally when we came in. My father and I drove from Chicago, on our great Christmas pilgrimage back to the area which all of our family resides in Ohio. Thats about 4 hours of driving to the middle of Indiana. Upon arriving I found David and we were immediately handed off to some other lowly employee named Danny. Danny was nice, Danny tried too hard. Danny wasnt very good at his job of customer service. I will be the first to admit that once issues started to arise we could slowly watch Danny crumble into a panic. After he kept reaching some kind of inventory issue he asked if I would assist him with ordering the phones. Ive never had this happen, or have I ever seen it happen. But as someone who doesnt enjoy spending 4 hours in a small, disgusting, poorly maintained Verizon store, I leapt behind the counter and started processing the phones we were interested in. Everyone saw that I was behind their counter AND I had uninterrupted access to Dannys personal Verizon wireless employee account. No one even protested the fact that I was serving myself while the dimwitted Warsaw native, Danny was downloading applications and searching for new games to play WHILE HE WAS SUPPOSED TO BE ASSISTING CUSTOMERS. After about 45 minutes the order was finished. We checked the units in stock and as it turns out they in fact did not have the phones we had driven in for. But they offered to compensate with waiving pointless fees and shipping the phones to us by the December 27th, guaranteed. But, to our surprise (lets be honest, it is Verizon, no one was surprised.) the shipment was bumped up to January 6th. There is a glaringly massive difference between two days after Christmas and a business week after January 1st. After this experience weve decided to move our account to T-Mobile. There have been so many issues with Verizon over the years and now that no one has a contract with phones or plans anymore its the opportune time to be gone with the stale, stagnant realm of Verizons monopoly.

I have visited this store several times and have had the same experience over and over. Customer service reps were rude, acted like they had no time to work with you, got out tiny little flashlights to inspect my phone for damage that I had potentially caused before they would grant my warranty. They are always overly busy and it shows in their customer service.If you want better customer service and reps that actually take their time and are patient and friendly with customers check out the Cellular Connection store near Kohls in Warsaw. They can do everything that the Verizon store on Frontage Rd can do with your verizon acct.

Michael was fantastic and helpful.

Very helpful thats why I keep going back!!!

Always expensive, helpful when possible, but workers seem preoccupied

Awesome customer service 👍

This branch got me in and out in less than 5 min to pay bill. Can’t complain.

Great service, very friendly

Staff is only concerned with their commission. Never had a GOOD experience here, do your research and help yourself, because if you dont want to buy the absolute biggest plan, theyre not interested in selling to you.

I was treated like a king here! There service was top notch, and I love my new HTC droid incredible 4g!

Always very helpful and friendly staff.

I think that store sucks, and the person wait on me can kiss my beep. They are rude people except the girls. They did not want to help outZero ⭐

Dnt have a bug selection

Very great phone carrier

Asked questions salesman couldnt answer. Told to customer service.

Worst service always on 1x when I have LTE on

Nice friendly staff.

Friendly staff willing to answer your questions and help solve your problems.

Friendly staff, pretty pushy about selling more though.

Good service but, some of the reps seem a little uninformed about the different product in store.

Great customer service

I was at Optical One. Next door to Verizon.

Was on hold for 18 minutes then hung up on when trying to make a purchase. Ridiculous. Terrible customer service.

Need a second or third phone..!

They suck, Ive been lied to, phone keeps screwing up, lost over 300 contacts and I had the backup plan they said

Quick service

They a friendly people always

Very informative

Rude