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Horizon Furniture & Dinette - a Division of Horizon Trading Company
485 Old Country Rd, Westbury, NY 11590, United States
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Horizon Furniture & Dinette - a Division of Horizon Trading Company
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Dr
Review №1

I highly recommend Horizon Furniture and Dinette. The owner was very nice and the best. Their furniture was of very good quality and their service was amazing. Everything went nice and smooth. The delivery was on time and helped us with everything. It was overall the best experience with them.

Ca
Review №2

We had a very positive experience with Horizon Furniture. I have gone back to them and purchased furniture from them many times and their customer service is consistently excellent. I had to switch an item that they normally dont do and they did it for me to help me out. they went over and beyond what they had to do. Matthew was pleasant to deal with and very accommodating. I would highly recommend them to anyone.

Ly
Review №3

Customized for a unique set.Got just what we wanted.

ki
Review №4

We are very happy with our new, beautiful, built to last Canadel dinette set. Matthew was helpful, thorough, and knowledgeable. All aspects of the purchase went smoothly. Given the pandemic, there was no significant delay. We recommend Horizon Dinette to anyone seeking the perfect table and chair set.

Al
Review №5

A dinette set we purchased 14 years ago needed refurbishment. I am pleased to say that Horizon offered the refurbishment at a reasonable price. The work was excellent and timely. They delivered the goods when they promised and they were a pleasure to work with. They kept us informed every step of the way and contacted us when necessary. Horizon is an honest old-fashioned multi-generational company that reminded me of the days when a company could be relied on.

Ke
Review №6

We had HTC Stores recane the seats for three of our beloved Breuer chairs. We have had these chairs for more than 40 years. The recaning was perfectly and professionally done. Even more significant to us, they stained the cane to match the color of our old cane. That was no small feat for 40 year-old cane. They are great at what they do. Their work is fairly priced. We highly recommend them.

Br
Review №7

Just completed a new addition to my kitchen.Horizon Trading had a fantastic selection of dining room chairs.Got 4 outstanding, high quality and fashionable dinette chairs at an unbelievable price!Excellent experience, will be back soon!

Mo
Review №8

Great service from Ben. The product just suited my needs. I would highly recommend Horizon Trading Company.

ME
Review №9

Ben offered to give me a credit back if I removed negative feedback. How unethical.Reply to owner:I never said anything about a return. Read what I typed more carefully. You tried to give me money to delete my review.

da
Review №10

Shipping was lightening fast and the product excellent. I am incredibly please with my purchase. I would give more stars if possible.

Lo
Review №11

Sales and Customer Service people were highly knowledgeable and extremely helpful. They went above and beyond in helping us to purchase the right caster chairs. The ordering and shipping of product to Colorado was flawless. Product packaging was amazing. The product is extremely well built. We couldnt be happier.

De
Review №12

After shopping around for the perfect set of dining room chairs to match our new table, we were close to making a decision. At Horizon, we found just what we wanted. They were very knowledgeable about quality and helped us make the final choices that were right for us. The price was right and the chairs arrived a week earlier than expected. We love them!

Ca
Review №13

Horizon was great to work with. Even though we live in SC, we travel to NY regularly and were able to pick up our four chairs at their Westbury Showroom. Very pleasant to work with.We did have a problem with one chair once we got home to SC. Horizon immediately sent me a replacement chair. Great customer service!!!We would gladly recommend Horizon to anyone looking for furniture.

st
Review №14

We recently bought 4 dinette stools. Even though the internet had a zillion choices, we felt we needed to see and touch and sit in a stool before we bought it. And yes, we could have then bought it on the internet, but Ben was so helpful and patient with us, that we were happy to keep our business local and with him. Plus, he assembled the stools professionally when they came in, which saved us that headache. I would recommend Horizon Furniture & Dinette without reservation.

Te
Review №15

Ben was very helpful and fixed a dining room chair that i bought 5 years ago . Now that is service. I also bought my glass kitchen table with 4 chairs 12 years ago. Its still looks great. Great quality furniture. Thanks guys. Ill be back. !!!!!

S
Review №16

What great buying experience! Needed a dining set for a new home and stopped by Horizon Furniture after reading many good reviews. Mathew helped customize the dining set that we were looking for at a reasonable price. The dining set came on time from Canada but I asked him to hold on to it because the renovation at my new place took much longer than originally scheduled (yeah, whats new). Mathew kept it in his warehouse for over a month without complaining. Finally the dining set was delivered to my place by Mathew and two associates, a truly meticulous white glove service throughout. Strongly recommended!

Le
Review №17

We recently purchased a dinette set from Horizon Furniture. They were so nice to work with. They have a great selection to chose from. Thank you so much for such great service.

Ru
Review №18

The order of seat replacements for Bauer chairs was fulfilled in two days. I was surprised to receive it so quickly and seats were perfect!!! I would recommend this company whole heartedly.

Ca
Review №19

I give them five stars because the product I purchased from them, a set of 4 Caster Chair Co. chairs, was everything I hoped for and expected. One chair did have a factory defect and the same day I called the customer service department about it they shipped me a replacement. Excellent response!

Ro
Review №20

Had excellent experience with Horizon except for the fact their delivery driver became unavailable for a week or so. This delayed receiving our table. Otherwise everything was terrific. When the table was delivered the delivery driver was very helpful in setting up the table and most cooperative. This would have been a 5 star review except for the delay.

Tr
Review №21

The owner, Ben, provides great customer service and was able to customize a small table for our kitchen at a very reasonable price. The quality of the product is much better here than at the big box stores and Ben is very knowledgeable and personable. We have purchased a few table sets from them over the last 15 years and always return to them. Horizon is very reliable and stands behind their products. Always a happy customer!

La
Review №22

The team is very helpful. The best customer service ever! They provided assistance from fabric samples to providing assistance in choosing the best, sturdy dining chair. Overall 5 star for the service, the product and the delivery.

Ma
Review №23

It was a pleasure working with Matthew and his staff. He was easy going, knowledgable and did not pressure us at all. He gave us very good suggestions and we felt very comfortable that we had made a good choice. Furthermore, our table came in much earlier than we had anticipated and much to our surprise, Matthew and his staff delivered it personally to our home!!! Well done guys! Well done! 😊👍👍👍

El
Review №24

I needed to find a small dinette set with sturdy, comfortable chairs for my 94 yo mother who was downsizing to a much smaller apartment. Fortunately, the store is located within a easy drive from where I live. Not only did they have multiple options from which to choose, they priced the set competitively to online only vendors. As an added bonus, they offered assembly at a not to be turned down price!! If youre in the market for dining tables, chairs or barstools I strongly recommend Horizon Furniture for selection, service and price.

Tr
Review №25

The kitchen chairs that I ordered were more beautiful and well built than I imagined. Caster Chair Co./Horizon Furniture responded immediately to any questions that I had. I would buy from them again!

Ma
Review №26

Ben was a pleasure to work with and was extremely knowledgeable and helpful. He made our shopping experience painless and very easy as he knew exactly what we wanted. Service was fantastic and their follow up was great as well.

Lu
Review №27

Great experience here. Very friendly and helpful. They helped me load the chairs into my van.. Nice, high-quality chairs at great prices!

Ro
Review №28

I moved from the area but still traveled the 40+ minutes for the service and quality you get from Horizon that you just dont see these days from most retailers!I came in with a specific chair in mind. Ben explained to me that with the table I was looking to add the chairs to, I might be better off with a different chair. Not only did he save me money, the chair he suggested looks absolutely beautiful and fitS perfectly with my Decor.Thank you ! 5 *****

Jo
Review №29

I purchased a dining room table and chairs from Horizon Dinette. Was going to buy online, but they gave me a great price on same item, delivered it when I needed it, and set up the set as well. Everything went smoothly with no problems.

Al
Review №30

I had a very positive experience ordering furniture from this place. Through the whole process of ordering and receiving, owner treating me with respect and courtesy. Plus, I really love the set I received. Thank you. Two thumbs up!

Fr
Review №31

Bought a beautiful dinette set at a very good price. The gentleman who helped us was extremely helpful. I would recommend them to anyone seeking dinette sets.

Ma
Review №32

On my experience at Horizon Furniture & Dinette was very personable they were very helpful and courteous when I placed my order and the order was ready within the time frame that they said it would be ready. On the day that I went to pick up the order The owner was very helpful and personable and he made sure that everything with the order was correct. I would recommend Horizon to friends and family.

BE
Review №33

I brought my broken swivel chair to Horizon Dinette today in hopes of having it fixed. I was hoping to be able to get it back later next week so I would have it home in time for my holiday dinner. Not only did they fix it on the spot in less than ten minutes, they did so when one of the guys who happened to be leaving got out of his car and diagnosed the correct repair part. I was pleasantly surprised at the nominal price which was just the cost of the part. That is what I call customer service! Thank you Horizon.

Ly
Review №34

I walked in today with a two-year-old kitchen stool that was wobbly. I wanted to know if Horizon had the proper tool so I could tighten it since I did not have the L shaped device at home. Not only was I offered the little tool for free, the gentleman, offered to fix the chair on the spot for no charge. He took the chair apart, re-glued the dowels, and made sure that all the legs were properly tightened with an electric drill tool. I was sent home with a chair that was as solid as the day I bought it. Thank you for REAL service!!

Li
Review №35

Fantastic service and reasonable prices. Also very quick turn around from email / phone support. Would definitely recommend!

Su
Review №36

I recently purchased a kitchen set from Horizon. The company is very organized and reliable. I am very happy with the outcome and will use them again! Beautiful quality furniture!

Da
Review №37

Hi, I just wanted to let you know how beautiful the bar stools are! Your pricing was more than competitive, the workmanship and quality is excellent, they are just as ordered and shipping was ahead of the estimated arrival time. I look forward to our doing business again in the future! Thanks again - Dave Reese

Ju
Review №38

An amazing furniture store! Variety of different styles of furniture at great prices. Recommended!

Vi
Review №39

I came to HFD in search of a dinette set for my apartment primarily based on the positive reviews I read. I had only visited one other furniture store before and was also looking online at a few different sites for months for a set that would not only stand out but fit perfectly in my small space. I really wanted to see and feel before spending money to know what I was purchasing. Matt, who assisted me, showed me what sets were available making a suggestion on what would look best for my space, especially since I had been on the fence about it. He welcomed me to look around throughout the two floors of dining sets on display. When a couple entered the store, he politely excused himself to the lower level to assist them, but returned and remained nearby to offer help.Not long after I entered the store I saw a wood counter height set that caught my eye. Matt described the specific materials which were birch wood and ceramic tiles. Though I still looked at a couple other sets to see what was available, I was drawn right back to what I first saw. What I most appreciated about Matt was his pleasantness and professionalism. He wasnt an overbearing salesman. In fact, he even encouraged me to take my time and shop around. Since I knew I was only working with such a small space and really didnt want to spend anymore time shopping around, online or on foot, my decision was made pretty quickly. Matt told me I could also pick up the set which would easily fit in my car once it came in saving on the delivery fee. My set came in a week earlier than the two week estimate given and Matt was at the store to direct the other staff in loading it into my car.A decent selection of merchandise coupled with A+ customer service (very rare to find in this day), made for a win-win situation. Im so glad I visited Horizon Furniture & Dinette and would do so again if the need arose. Thank you so much!

Cl
Review №40

After looking in more than 15 home furnishings stores, I found the perfect dinette set at Horizon. It combined all of the elements I needed. First, I could customize the size to fit in my small eat-in kitchen. Second, it was made of all the elements that make up my kitchen, namely, wood, stainless steel, and leather seat cushion. Third, it was made in Canada (not China) and had a 10 year warranty. Although it did take the 6 weeks to receive (as promised) it was well worth the wait. Also, after setting it up and taking away the packaging material, I noticed that the table was uneven. They came back the very next day and adjusted the table properly.All in all, a very satisfactory experience.

Jo
Review №41

Ordered small items, glides for chairs. Response and shipping were timely. Good way to do business.

mi
Review №42

They were courteous and prompt. They did an excellent job. They reupholstered our brass barstools.if they also polished the brass as part of their service they wouldve been perfect.

ch
Review №43

Their replacement parts are so much stronger than the original caster swivel base on our chairs. Thought I would have to trash my expensive Cape town horizon came to the rescue. So pleased with the service availability and prices

Ga
Review №44

Just purchased 4 Amisco Cindy Swivel Stools. The entire process went smooth. Provided great customer service and kept me informed from order processing to delivery. Great additions to my kitchen counter top.

Am
Review №45

Horizon Dinette provides a large selection of quality products. Staff is helpful and they deliver great customer service. would recommend to anyone

Ro
Review №46

After no success finding a kitchen dinette set that we liked we explored the internet. A high priority was that the chair be equipped with casters. This was not an easy find. We lucked on to Horizon Furniture & Dinette and found a set that was structurally closest to our existing worn out set. We were apprehensive about ordering such a large item on line. We received all parts in good order and were able to easily assemble. Good quality and made in USA!!!

Gr
Review №47

Great customer service - they had the perfect dining room table and set of chairs/bench for our apartment and were extremely easy to work with. Highly recommend.

Ir
Review №48

My husband and I purchased a dinette set with four chairs on casters. We paid alot of money for nothing (approximately $1600). In under a years time the chairs are flimsy and ripping. The set is cheaply made. The table is garbage. We are so disappointed with this company and will never go back there again. We definitely do not recommend this store to anyway.

Ra
Review №49

Horizon Furniture & Dinette has a good selection of stock to see and can accommodate your needs. They were very helpful when I wanted to customize the height of chairs for my spouses special needs. Matt and Ben worked with me even though I couldnt set up a delivery time for months

Ro
Review №50

I have been their customer for more than 2 years and theyve been consistent with their excellent services. I highly recommend them.

St
Review №51

I was amazed that Horizon had the Chromcraft replacement parts I needed. They were helpful and I was very pleased when I left.I will keep their information for the future.

Da
Review №52

The customer service is the best, I first took my mother to purchase a dinette set, but we had to change the order to 4 for stools for an island in the kitchen. The first order was about one week into production and they allowed her to change her order to the stools with no problems.I would highly recommend them to anyone that is in the market for kitchen furniture.

Ju
Review №53

Excellent customer service and I really like the kitchen chairs we ordered. They went so far, without questions or any hesitation, to replace 2 arm rests my husband ruined when he was removing the packing.

th
Review №54

Pleasant experienceNo high sales pressure and very helpful

Al
Review №55

Very helpfull in our selection for a kitchen table. Delivered and set up was fine and everything came in great

Jo
Review №56

Products were delivered as promised. Great customer service. Ben communicated effectively throughout the entire process.

St
Review №57

They had the lowest posted price for the set we wanted. We were dealt with honestly and fairly. Delivery came sooner than promised.

Te
Review №58

This store is great, its products are excellent and of good quality! They should have taken a look!

Al
Review №59

Extremely quick free shipping. Seat chairs look good.

Ca
Review №60

I was very satisfied with the service. The table I purchased was high quality.

Jo
Review №61

Excellent product (kitchen table) custom made, and excellent service

Ja
Review №62

Fast shipping, excellent price. Would buy from again.

Te
Review №63

Id been looking for replacement seats for some old Breuer chairs, and saw a lot of different prices and dimensions, and not a lot of transparency about where the seats were made. Finally I picked up the phone and called Horizon and asked a number of questions, all of which were answered politely and professionally. I found out all their Breuer chairs and replacement parts are made in Italy, and got the exact dimensions, and even the spacing between the screws that attach the seat to the frame. They even dissuaded me from ordering the whole set of 8 replacement seats, saying I should order just one first, and make sure it worked, before either returning that one, or ordering the rest. Best of all, when I mentioned the lowest price Id found on the internet, they matched it! I havent received my sample Breuer chair seat replacement yet, but am very pleased with the experience so far.

Ro
Review №64

Horizon has beautiful furniture! Bought a dinette 2 years ago and one of the chairs broke and they did right by us!

Th
Review №65

Great delivery service.

Gl
Review №66

Easy to deal with - and very cooperativeHIGHLY recommend

Ja
Review №67

Went in for bar stools. Great selection, great prices.

pa
Review №68

Excellent quality

ga
Review №69

Good prices furniture in good condition new nice and comfortable

Information
89 Photos
69 Comments
4.7 Rating
  • Address:485 Old Country Rd, Westbury, NY 11590, United States
  • Site:http://horizonfurniturestore.com/
  • Phone:+1 516-997-8730
Categories
  • Furniture store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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