We had a very good experience. My husband and I had our phones under a new plan that saved us money plus my husbands phone had to be activated. The young mans name was Adam and he was very thorough and knowledgeable. He had patience and he explained everything. He made it very easy to do everything we had to get done. I would tell anyone to go there for business.

The gentleman we worked with was super professional & very nice to my mom & I. He helped my mom save money by showing her plans she was unaware of not knowing we had a super old plan which was making us spend so much money when we could’ve been saving. It was a great experience!!

Adam was a huge help. He was able to set me up with what I wanted and helped me save money! He was honest and didn’t sugar coat anything. Definitely request him if you need to go into this store!

I had to exchange a phone and needed the exchange to be very quick. I was looking for a specific phone which was not in stock. Justin Davis was extremely helpful by tracking down a phone that fits my needs and personally drove to another store who had it in stock. Justin brought the phone to his location and I walked out with it less than 24 hours later. Thank you Justin Davis, Chris Allison and the AT&T team at this store.

Took a minute to get in. They solved my issues. Dude was very friendly. I recommend making an appointment.

Jafet worked tirelessly to establish our new business account. He was very pleasant, professional and patient; even when the system caused some difficulty for him, he remained such. We sincerely appreciate all his efforts!

I came in with a new tablet that was not connected to internet. Justin tried everything- probably at least 10 times. About the time i figured something was wrong with my tablet Justin decided to brainstorm with a co-worker. The new idea which evidently isnt common worked!! My new tablet was connected to internet. Justin was patient, kept me informed, and even helped me reset my password- which is a big deal to me!! He deseved a bonus after helping me out!!

Justin was EXCEPTIONAL BY ALL STANDARDS! He brings WOW factor. He was so very kind and respectful, and really knew his stuff (products and services). Really an all around outstanding experience with Justin!!!

Ask for Eric! He’s knowledgeable, kind, cheerful, and most importantly, the best cellular employee I’ve ever met for actual listening to what I want and need.

Justin wais my AT&T customer service rep. Justin is definitely an asset to AT&T. He took care of all the problems I had with my phone in a timely and personable manner. I was extremely pleased with my visit today at ATT&T and the service I received from Justin.

Adam and the guys in the Winchester Pleasant Valley store are amazing!!! Thanks guys for making me feel better. I glad to be with AT&T for over 30 years!

Justin was a rock star. Fixed my visual voicemail issue, which 5 other stores could not do. He also git a ticket opened on the unknown reason for the increase on my bill. Just got the text that it is all corrected. I would totally recommend Justin at the Winchester store.

Daniel Shenk was the employee that helped me out today and I’m really glad I made the decision to drop in. He thoroughly explained all the questions I had for my bill (I was still on an old plan), and helped me pick the best upgrade option to suit my needs. His technical advice and general knowledge about AT&T made me really happy to be a long term customer especially since I’ve seen many changes in the company. If I ever need anything else through AT&T I know I can go to this store and get great customer service. Thank you so much!

Great customer service! Honest, real and truly helpful employees and management.I highly recommend this store.

Daniel is AMAZING! He was so thorough and got us every available discount. For a family of 6, we need every savings we can get. Daniel is extremely knowledgeable about all of his products including the accessories. He also explained the best program for us and was able to save us money on our monthly service fee while getting us on a better plan. Thank you for this wonderful buying experience!

Keith was very helpful with phone upgrade information and tv services. He answered my questions and best of all helped save me money!

It was awesome. Daniel, who helped get my phone up and running after an AT&T glitch ( of which calls to customer support didnt help much). He worked on it for over 3 hours. And he stayed an hour of it over when he should have been going home. Mike was great too. They were an amazing team. I left very happy. I highly recommend the Winchester store on Pleasant Valley Rd. And ask for Daniel or Mike. You will get great service and leave happy. Thank you again!❤

Great service. Ray went above and beyond helpful!

Daniel Shenk was our awesome rep who was very attentive and thorough. He took on my accounts needs and complicated order with eagerness and energy. He displayed his vast knowledge of AT&T and was able to communicate it in simple laymens terms. I am grateful for all his help and am beyond satisfied with our service received at the Pleasant Valley Road location.

I went by today to upgrade my IPhone XR to the IPhone 12 Pro Max, despite the technical difficulties, Andre did an awesome job get me hooked up. Chris was awesome too, they were both super patient and so their job beyond expectations from a customers standpoint.

Recently visited this location and Alan is the best! I had an issue with too many lines added on my account that was added by another store. He not only fixed my account but took the time to go through the entire account to make sure I was in the best plan for my family. Highly recommend this location for great customer service and friendly staff.

Jafet was AWESOME! He provided me with OUTSTANDING customer service. He was very patient with answering my MANY questions about changing my plan and selecting a new phone, and accessories. Jafet took care of my needs in transferring everything from my old phone to my new phone. He is EXTREMELY knowledgeable and didn’t try selling me more of a plan or a more expensive phone than I needed. I would encourage anyone visiting this store needing a phone to ask for Jafet.

This was the best interaction Ive had at an AT&T store. The rep that assisted me was awesome!

Chris provided excellent customer service and was very helpful!

Jafet made this experience very easy! He answered all of my questions and made decisions easier for me!

Recently went to the winchester location for an upgrade for my daughters phone. The customer service rep was Ray. He was very helpful and informative. He helped us with all the information we needed for our service. It was a wonderful experience. I will come back to this location again. We came to this store over the store that is closest to us do to customer service given at this location. Thank you Ray.

Hurry here for the cellular version of the used car experience! Just a small sampling of the complimentary services are:-Talking down to your wife and adult daughter-High pressure sales, feel free to say no to that upcharge a few times!-Calling the man of the house aside to speak with him in private-Asking multiple times if the kids are yours. Then clarifying, “both of yours”!-Denying deals you saw online exist so you’ll buy in store.They were able to get what we needed done, so two stars! Will consider driving out of town to a different AT&T store next time!

Hither and over the hills doth approacheth he who be lord by olden say. As in times long past was he named. From the ancients he implored be. By the Franks, Potetaux. By the Aztecs, Tatortotz. By the Egyptians, Idah ospuds. By the Norse, Hasch Braun. He by we blessed men is known maker of bloom, crusher of angst, justice in the wind. Why comest he? Soon and soon indeed shall we know, and by his beckon enter his mystery.

Daniel was our store representative and he was awesome! He was super friendly and knowledgeable and professional. He overhauled our plan and got us 2 new phones for what we were already paying monthly! Would recommend him to anyone!

Excellent customer service . Ask for Andre. Friendly and knowledgeable

Worst ATT Store, I’ve ever dealt with. Very poor customer service. Jarfet my sales associate wasn’t worried about providing me with good service. Just worried about the sale, refused to set phones up, I just purchased gave me no instructions on how to do. But still charged me a activation fee, which I call ATT and had remove. Once I finally got to talk to manager, she wasn’t much more help, just basically set one phone up for basic service, so I could drive home 30 miles. Did give me instruction on home set phones when I got home.

Had to wait an hour to enter the store, but all was forgiven during the times we are in. Daniel was great and helped me save some cash.

Jaret Matos was extremely helpful and knowledgeable. My my experience enjoyable.

Helped promptly. Salesman got us the best deal and suggested our employee discount for firefighters. Fantastic service.

Amazing customer service! We saw Daniel both times and got great service and he explained everything to us in easy and simple terms, helping us to find the best deals!

Went in to take care of a belt clip for my phone thought I was going to have to order a new one. Was checked in nature that it was in warranty a filled out all the paperwork check stock took care of everything made me feel like I was the most important person on the planet kudos

Justin is so helpful and awesome

Daniel Shenk at AT&T in Winchester is amazing! Long term employee who knows everything there is to know about iPhones and AT&T services! He is the AT&T Master.

Keith is a pogchamp he saved us moneys on the tv.

Thank you Justin for all the time you took to help me sort out my account and set up my phone. Your patience and expert knowledge were greatly appreciated. I highly recommend Justin at this store.

The service in Winchester was wonderful! Chris A. was awesome, so helpful. Great experience!

Great customer service Ramon minor ...some of AT&T workers should take lessons from him he has a customer friendly attitude all of the time that just flows naturally to the customers... ITs EXTREMELY IMPORTANT TO ALWAYS BE CUSTOMER FRIENDLY!!!!

The agent was extremely helpful in resolving my original problem, failed SIM card, reviewed our contract, upgraded my wife’s phone, upgraded our service and reduced our monthly bill. Now we can enjoy 5G on our new phones.

Very Happy with the service from Alex! Very professional and got us out quickly.

I’ve had a bad experience the past couple weeks with AT&T minus one good experience. Let me start off and say I switched from T-Mobile to AT&T, I went in and pre ordered the new iPhones. Well after they screwed up my account the phones never got ordered. They said I needed my pin and I provided it still didn’t work. Then I get the phones ordered after making a second trip to the store and they arrive a week later. Fast forward. Monday I get my phones and they won’t activate. Turns out I had to go back to att and have them activated because the original visits they never attached a phone number to my phones. This is my third time. Which was my only pleasant time. Guy with glasses and curly hair was super nice and great to my kid. He was super pleasant. The next day I had to go in which is no big deal. I get in line at 7pm. The people inside would not come to the door to help me check in. Mind you it’s 30 degrees outside and there’s one other guy in line who had been waiting for an hour! I stood in line today from. 7pm to 8:20 pm and the guy came out once to tell me he appreciated my patience. My patience?! Why didn’t he check me in and tell me to wait in my car?! It’s cold! I expect att to call me and have a nice chat with me because this service is ridiculous!

Justin Is great. He took time to see what is best for me. He made sure I understood what he was doing. He took the time to do extra work setting up my accounts.

Alex was very helpful and is very knowledgeable on Apple products. He answered all my questions and was very patient with me. I felt confident walking out the store with my new iPhone!!

Jafet was extremely helpful and to the point. Was a little skeptical from previous carrier interactions but i must say i was very pleased with how we were treated.

Friendly and knowledgeable staff. I was helped by Jafet and Alan. I was opening a new line with AT&T, coming for another provider. They explained my options and helped me choose an international calling option as I have family and friends overseas. I believe the store has a queuing system, but I was served straight away without any wait.

I have been on the phone with AT&Ts customer service for over five hours this week. I was instructed to go into the store. I called the next day to follow up on my issue and Alan answered the phone. Thank God he did! He called me numerous times to assist me with issues regarding dropping a phone line where the SIM card hadn’t been activated. Obviously, this is not an easy task. No one, and I mean NO ONE at AT&T technical support could help me. Alan took care of the issue and I could not be happier. I was considering canceling AT&T after 15 years; however, with Alan’s assistance, the problem has been resolved. I hope his managers read this to see how huge of an asset he is to that store and the company. Thanks again for your help, Alan. It is appreciated.

Winchester at&t old me my best option was to pay 250 for warranty deductible so I did and phone came with sim card not working. Went to front royal at&t and they had a pamphlet saying for $49 I could have gotten my screen replaced and not lost all my info on my phone...

The store is a joke! The employees are rude, especially a heavy set manager who’s name I believe is Alan. He acted like he couldn’t preform a simple return just so he didn’t have to help when we just got off the phone with customer service and they said it was more than doable. Lazy lazy! Oh and they’re being ridiculous about the virus as well. Way over the top and unnecessary!

I have always had a good experience here!! Very caring customer service!!

Thia is my go-to place for cell phones... helpful, knowledgeable, expert staff... not pushing plans or equipment... they listen.

Had a pleasant experience here at this store, Everyone was professional would recommend this store,

The store associate was pleasant and helpful. However the help available at the store is no longer sufficient to the average consumer. If I had their knowledge I would not waste my valuable time going there.

These guys are Rock stars

Adam lithi in the Winchester area was great !! His customer service was definitely top notch and very respectful and understanding customer needs !! I love ATandT

Nidia is the best store manager I have ever dealt with at AT&T! Courtesans very professional always. She always goes above and beyond to help every customer.

The staff was friendly and helpful throughout the process of switching two phones over. Great experience!

I have nine hours of my own time invested in the complete incompetency of AT&T - tragic after the 30 years my husband Robert King has been a loyal customer.I would up with a 2-year contract on an iPhone 7 - set up in your store, that has the voicemail system of a 30 year old answering machine with no ability to delete without listening to at least some of it because there are no visuals.There is also no port for my $600 Bose earphones to block the noise of carpentry my husband does at home. Your agent said theyve put the port back on the iPhone 8s. AT&T owes me about $500 for just my time unscrambling all the bull.

Not helpful. Once they realized I was not going to be purchasing anything they had no interest. They were sitting outside in the sun when I went in so not exactly so busy they couldnt help a customer out. In fact the answer was were not affiliated with that AT&T store just down the road.

Greeted immediately upon walking in. Very friendly staff. If they are unable to complete request of your visit they offer places and information for who can answer/ handle your needs. Painless experience.

Joe was great. Had a problem with my phone and he had it fixed in about 3 clicks. Great service.

Terrible service at this store. The sales person fibbed right to my face, flat out wouldnt listen to me. I said verbatim I will take that model and they proceeded to argue about why I should buy the more expensive one. I listened, I get it, its sales, but when I explained thats fine, Ill take the model they actually argued AGAIN. Finally I said kindly that I just wanted to buy the phone and still they insisted on the higher priced one. I left without purchasing and will never spend another dollar at the pleasant valley store, I would order online before giving commission to anyone there.

Make an appointment. Service is friendly, if not a bit pushy.

Staff is very professional and customer service oriented. They make it an excellent experience for the customers with their knowledge and kindness. Keep up the great work! Thank you

Nader was great. Got to appointment early. Listened to our concerns and handled everything perfectly. Thanks much!

Justin was my representative and he was fantastic! Got me caught up with my bill, found the device I was wanting and got our plan updated... all within my limited time frame. My wait time to be helped was minimal. Very happy with my visit today and AT&T in general.

Love Nidia and she’s awesome . Helped me with all my phone for the business . I appreciate her help so much. Big shout out to Nidia at At&t Winchester Va.P.s AT&T needs a restroom for customers...

Dont go to some brand new rep that doesnt know anything. I ended up with Justin Davis. Justin was remarkable. He knew his stuff, made my process a fast one, and is the only guy Ill deal with moving forward.

Justin is always so helpful and pleasant! very happy with all of our visits and the great service we have received. we prefer coming to this location rather than any other because of the friendly staff.

5 star service

No willingness to help. Be prepared to figure out everything yourself if you buy a phone here.

Good! Knowledgeable people who know their equipment, and will take the time to go over the operation. Other reviews which complain about late fees are the kind of customers one does not want. I have never experienced that with AT&T. The service works in the remote areas which i use and the coverage exceeds that of Verizon and Sprint. I heartily recommend them.

AT&T sucks. I wouldnt recommend this service provider to anyone. Their main claim is that they keep you connected when in fact you can not keep a signal with them no matter where you are located. They try to claim their lack of service is either working on towers in the area (if I had a nickel for every time Ive heard that one) or my favorite YOU NEED A NEW PHONE!!! Give your money to another company who can truly keep you connected.

I liked that there was air conditioning.cant these guys multitask? transferring data from one phone to another twiddling their thumbs while they wait. meanwhile queue is four deep and a guy is just registering people, and there are two unused terminals.

The store attempted to overcharge me on a phone upgrade. When i questioned the math being used and showed them a paid bill that had not been applied, the manager Victor Matos became very belligerent and when i asked him to lower his voice and stop shouting at me over a simple question he asked me to leave. The worst customer experience I have ever had.

Rude manager and dont stand behind their claims and products.

The people who work at This place are extremely knowledgeable and will do whatever it takes to get your stuff working.

The customer service is horrendous here. They check me in with a name and phone number and said two people were in front of me. I had to wait 50 minutes and they had even put another person in front of me on the list. Then when I finally was seen by a representative who didnt smile and barely greeted said my name wasnt on the family plan. Maybe if someone had said something WHEN THEY CHECKED ME IN and pulled up the account I would have been added by the time I was seen since it was nearly an hour. As it is the person our family plan was under is at work and couldnt take an immediate phone call. I will NOT be returning. Rutherford Crossing has always had good, friendly service. I will be making an official complain to AT&T about how this visit went and what they can improve.

Justin was a big help. Got me a better device and saved me money! Awesome customer service. Thanks!

The internet is not the best. AT&T uses hot spots, meaning you may or may not get internet, depending on where you live. Within two months our bill tripled in price with no reason, why from HQ. No stars for att. 7 stars for Directv.However, the Directv works fantastic !!!! It comes with a satelite dish.

Fantastic service! Extremely knowledgeable staff! Thanks for all your help!

Everyone was super friendly!! Alan went above and beyond to help us!!

Jafet

If I could give better than a 5 Star I totally would. I had multiple problems trying to get a line at the at&t closest to me in front royal because I live in Huntly and they acted like I was a burden so I came here. As soon as I walked in I was greeted with a smile by Sean! He asked for my ID and what I wanted. Told him I needed to get a phone plan and he told me I was approved for 10 lines, my fiancé and I both got an iPhone X and an Apple Watch. We got extra accessories for our phones and watches as well. He made the process so easy and convenient, and we even got a deal on the iPhones they were buy one get one free. We were out of there within 30-45 minutes. He was awesome and did a great job! I will continue to go here and ask for him! Thanks so much!!

Terrible service and lies. I was lied to about nearly every aspect of my transaction. Still havent recieved credit for signing up for autobill, had to fight tooth and nail for the other discounts I was promised. They will say ANYTHING to get your business and most are lies. And DO NOT sign up for Direct Tv. It is HORRIBLE!!!

I purchased a Ssmsung S10 on line. ATT store was reluctant to help complete the download from my SAMSUNG Galaxy 5 but finally helped. Not satisfied with service tech attitude. ATT could provide better customer service.

Go to Rutherford Crossing. They have the fastest service and friendliest staff.Pleasant Valley made me wait almost an hour for a gophone. A prepaid phone. I left. Incompetence.

Ok, my opinion is based onTHIS location. These people need a raise! I have tried for 3 days to activate phones sold to me and shipped to my by AT&T. Online activation? Nope didnt work. Call customer service? Nope, didn’t work. Go to my local AT&T store, nope didn’t work. I was sent to Winchester because it is a Corporate store. Not one, but 2 employees helped me for over 2 hours (both were awesome). Are my phones activated? Nope. Will I go back there tomorrow instead of just throwing in the towel and getting another carrier? Yep, because that’s how awesome they are. I’ll get their names and update my post tomorrow.

I have used AT&T for many years because the coverage is dramatically better than ANY of the other carriers in our area. The staff at this store have always worked with me to solve whatever issue I might be having and have always been helpful, polite and cheerful.

I went in to add a line for an IPad. My sales consultant Alex was great, I do highly recommend him. Upon checking out and paying with my credit card, Alex needed assistance from the manager Victor Matos as my card kept declining. The decline wasn’t from insufficient funds but a malfunctioning in the store. In front of everyone in the store, Victor states, “you need to call the credit card company!” I pulled up my credit card app statement and wouldn’t you know I had been charged not ONCE but TWICE! Victor told me there was nothing that he could do and he couldn’t release the IPad. Then, another gentleman in the store, his credit card was doing the same as mine did. They charged this man twice as well. I contacted the credit card company and had the lady speak to him and he basically called her a liar as well. Not only did I go higher up, a complaint was filed as well as credit fraud. Victor, you sir, shouldn’t be a manager! Myself being a manager of 6 years would never imagine treating anyone like I was treated. I never in my life have been made to feel like I did. Word of mouth goes fast and I deal with a lot of people on a daily basis and trust me, I will make sure to tell them not to deal with this man, EVER! Something that should’ve taken max 30 minutes turned out to be 5 hours worth of nonsense.

I have been to this store several times to conduct multiple purchases. They are organized, professional and helpful. They have a huge selection of products and theyre in stock and ready to go.

Isaiah and Alan went out of their way to help me when my phone was stolen in transit. They even stayed an hour past closing time on the phone with ATT customer service with me. They were both a pleasure to work with!

The employees are great and always willing to help. Wait times are typically not long, but its always better to make an appointment.

Busy location best to make an appointment. Remember there helping customers that have little to no tech experience so it takes time.

1 star is the most they can get. I got 2 lines with iPhone x because 1 of the representatives told me it was Buy one get one free deal. But after a couple of months later I found out that iPhone x was never in a BOGO deal after talking to a AT&T customer care. When i got to the store and told them about the problem and asked them for the solution (beacuse the amount of 2 iphonex is too much for me) they got none, instead the manager told me i miss understood the representative and that the representatives are well trained. What a poor service they have. And a horrible manager.I would never ever suggest a friend to go to this store. Disgusting Management!!!

Good

Great service got a great deal and honest !