I worked in the oil field industry in Louisiana and BP was one of our main customers. I always buy BP fuel. When I moved to Towne Lake in 2016, I was happy to find this store. I always buy fuel here. Everything is ok as long as you dont have any contact with the guys that work here. I never go inside the store and dont bother to speak if they are outside.I stopped today for gas and I understand the outage. There was cars parked in front of the pumps. All I asked the guy doing trash was if they were out and he snapped my head off! This is the third and last time I will stop there and have someone be rude to me. When the gas shortage is over, I will find someplace else to buy my fuel. I wont buy fuel here even if I run out in front of their station, I will walk somewhere else. There is no reason to be so rude. There used to be a girl there from New York and she was very friendly.
I know its JUST a Gas station right !NO no not really, its a local service provider that provides far more than just gas and the staff make it truly a local Gem !The Coffee is great too !I go regular and its a pleasure to visit !
Poor customer service.Tonight I was trying to purchase alcohol at the Towne Lake BP. When I presented my ID I was asked, anything else?. I assumed I was being asked if I would like to purchase anything else, and I politely declined. After which, my beer had been snatched away from me and put behind the counter. His response of, Well, I cant sell you this then, left me extremely confused. As my ID is clearly of me, and it clearly shows I am of age. I asked why, and I was told the form of identification, a motorcycle permit, was expired. I had not realized this; nor did I realize that was the ID I had shown him.I was then able to show him my drivers license which is quite literally the same ID with a different expiration date. After which, he allowed me to purchase, but not before lecturing me to destroy my expired ID. In conclusion, I understand why he had the right to refuse to sell, due to legal purposes or store policy, but the treatment I received was entirely unnecessary and easily avoidable. A simple, Sorry, thats expired do you have any other ID? would have sufficed.TLDR; Man offers a generic up-sell instead of explaining a situation which lead to me being treated as though I am a thief or trying to use a fake ID publicly embarrassing me in gas station full of people.
Great, friendly attendants who treat their customers with respect and most get to know regular customers on a first name basis.
Inside the store is needing some cleaning and maintenance. Not a bad place to stop and get some fuel....but that is all.
Super Dave and Jim are the best in the business. Professional
Great place. Personnel friendly.
It says open 24 hours, but that is not true. Lights and everything were off.
Good place to get gas.
Awesome place