Mike and Allisonabsolutely helped me out tonight, I got off my new job super late only 15 minutes before they closed up on a Monday evening. I told them what I needed for work and how this may be my only evening I get off this early so I wasnt sure if I could come back at a better time, they went above and beyond helping me pick out the best tablet and phone plan that would help me with my new job, they worked tirelessly to get it all set up well past closing time which I really appreciated, unfortunately I needed to port my old number into AT&T because I couldnt lose my number and restart all my work contacts, the problem with this is I had a carrier no one had ever heard so there was issues getting it to port. By the time I got everything picked out, and we got they got the old number ported. Allison and Mike had stayed late by well over 2 hours, calling in every favor they had absolutely determined to get me taken care of. I appreciate their service and professionalism. I highly recommend this location!

Charged us for the higher price phone and did not disclose to us. Didn’t know until we got our first bill. Charged $200 in extra fees, traded in phones and lied to about the promo and how it works. Came into the store and the manager would not come out of the back to speak to me. Absolutely the very worst experience ever. They have our old phones and basically told us too bad. It’s ridiculous. Did I mention that the manager Allison would not come out of the back and I actually made an appointment to meet with her.

I went to the store @Yukon and was amazed . Willie came up and made me feel comfortable right away. I had many questions about my equipment and he gave me the information which I finally understood. I am now preparing to get more information from the loyalty team. I will try to post what happens next. Thanks again for all your help today. 🙂

The wait to speak with someone was nearly 20 minutes and it was WARM inside the store, but we hung in there! When it was our turn, we got Mason. Mason was SO helpful! He spent time explaining things, as well as listening to my wants and concerns. He was professional but also very funny. We have NEVER had this great of an experience at AT&T before. I will always ask for Mason should we have other needs to go to the store. 10/10

Thanks to Josh! He helped with all of my problems. Hes wonderful.

Went to the Yukon Store on Sat. 7/17 And I have to say this was my best experience with a AT&T store in 35 years of doing business with them. Sydney was Awesome, friendly, helpful, understanding & knowledgeable. She explained things in a way that I could understand, she just made our whole experience great & not to mention with all we did, I was in & out of there in 1 hour. That says A lot!! Thank you again Sydney.

Jeremy was very polite, professional and understood exactly what I was looking for and needed.

Today we had a long wait at the store but Sydney Graham the sales girl was amazing! Her customer service was amazing! She was very helpful! It made our wait worth it!

Have good friends here since many years. Brandi is just great!

The store is clean and employees are friendly. However I purchased a hotspot there outright. I was told it would be unlocked, and its not unlocked. At&t customer support told me that I want eligible to unlock the device until after Ive paid for the service for 60 days. I dont even want to leave AT&T. All I want is to be able to swap to my t-mo sim when Ive left their territory. Im really frustrated with the misleading information I was given from this store. I would not recommend going to this store and I dont believe AT&T is a company that cares about their customers at all.

I came into the Yukon AT&T store to untangle a problem with adding a line that had gotten so out of hand it could only be compared to a 1,000 foot knotted ball of Christmas lights. Willie took one look at the problem, typed in a few commands into his iPad and within seconds solved everything. EVERYTHING. He was also the most pleasant and genuine young man Ive encountered in a long time, and kept me laughing throughout the process. Willie is a genius and if he cant fix your problem your problem cant be fixed. This location is the only place I will ever visit for AT&T services going forward. Amazing and talented staff!!!

We went to the Yukon location to upgrade our phones. We were helped by a young lady Savanah. She was awesome! Her knowledge, attentiveness, personality are to be commended! She truly exemplifies what Customer Service is all about. AT&T should be proud to have her as an employee!A few hours later stopped in with some questions and another GREAT employee by the name of Mason stepped up and went above and beyond to help us. His patience and knowledge was remarkable!

Went in for an iPad upgrade and was sold a bill of goods by a salesman who lied to me many times saying we could save a ton of money by switching to a business account. Nothing he said has been remotely truthful. Salesperson would not return my calls as promised multiple times and the store manager would not pickup the phone to help a customer with 11 lines messed up and even lost a number in a transfer but her meeting with the district manager was more important than a customer. Two months later and still not cleared up I called in 24 hours ago for help from the store manager or assistant manager and still no word only to call in and find they are not even there nor have had the time to help me. I’ve spent countless hours on hold with att just to be hung up on multiple times. I felt it’s more than time to post a review since they keep dropping the ball and not interested in fixing the problem they created. They also never follow up. The Yukon corporate store is awful! The reason is the speed of the leader is the speed of the crew. This store needs a management change to correct its direction. Do yourself a favor and find another store!

Kaylee made the experience a great one! Straight to the point, got everything done and made it a personalized experience rather than a sales job. Joked, talked and got out in a timely manner!

Had problems with my elderly parents billing. Their Account had been hacked and they have Alzheimers. They didnt realize that they had a problem until I found out. Greg Prevost helped fix the problem. In my opinion he doesnt make enough for the help he gave me. Easily provided the best customer service I have ever had to fix a huge problem.

Im impressed with several aspects. They are well staffed. We waited only a few minutes to talk to a rep. We got Benny. He was knowledgeable, patient and helpful. The missing 5th star is because it still took a long time to resolve our issue. So much better than customer service at metro pcs

Probably the fastest service at an at&t store in oklahoma

Gerard was very helpful and very thorough. He was very patient with me in helping me reset all my password. Very understanding with me and my technical problems, there is none better at ATT. He made my day!!

Filed a claim to repair my phone screen at this location. Called ahead as Im driving from Lawton over an hour and a half from base to let them know Im on my way with family to make it a trip to OKC. Explicitly explaining my situation, even asked to speak to the rep directly but was assured theyd be able to check it out when I arrive. When I arrived was told the rep was out to lunch and the store wont even hold my phone to give to the repair specialist. Now my family has to either wait an hour or drive into town and leave our dinner plans early. They dont appear to value their customers time.

Me and my sister in-law came in for a new phone and Alex helped us out. He was absolutely amazing and we were in and out so fast. 10/10 recommend this store and Alex who helped us out!

What can I say, my experience was nothing short of wonderful... I went in to move from Verizon to AT&T, transferring 3 phones and some watches... This was made super easy, and very cost effective by a young lady named Sydney. She knew exactly what I needed when I explained what i was trying to do. She was helpful and understanding... She knew the products, the services.. she asked about other services but did not push them like they where required.. She was willing to go the extra mile to make sure that I had what I needed..

Brandi j and Gerard g went above and beyond to help me today. I just wanted to let them know how much I appreciate their above and beyond customer service. If I ever move out of Yukon I will still come to this store!!

The workers would rather talk than help customers. In the matter of an hour I was waiting there to upgrade my phone I watched a worker jump to another customer and start comparing tattoos and talking about where they wanted future ones to go. When I asked if they even had the phone is stock, they replied yes super fast without checking. I checked in at 7 because I waited 15 minutes before anyone helped me. It is now 7:45 and I still have not received my text for my appointment.

Dalton spent 2 hours with me and answered every single question I asked. Was so personable. I love him and look forward to doing more business with him. A real asset.

Jeremy was an exceptional employee. He was extremely helpful and professional. If all your employees were as good as him, I would give 6 stars.

We were just at this store and encountered a very rude sales rep. Her name is Kayley. My husband was trying to have a discussion with her and she kept interrupting him. Once my husband left, I tried to discuss with her how rude she was being by interrupting and she just kept getting louder and more upset and finally told me to leave. The only saving grace was Cole, who agreed to help us. Approach is everything. If you can’t have a calm discussion with your customers, maybe you shouldn’t be in sales, Kayley. Thanks Cole for helping us.

Maybe you can all win back investors if you decided to acquire Netflix or announce a brand new Game of Thrones Season where Drogon brings the corpse of Daenerys Targaryen to Volantis for her resurrection by Kinvara and the Red Priestesss.

We had a great experience at the Yukon store today. Willie was outstanding with customer service today. He was patient and thorough. He solved our issues while checking in other guests answered the phone and we still felt he had our problem well in hand. Thanks for the great service. MERRY CHRISTMAS.

I was in the area visiting a friend when I had serious cellular device issues come up. Google was absolutely worthless so I just picked the nearest AT&T store and hoped for the best....Well, Brooke not only fixed the issue, she KILLED IT with the customer service. It was a little busy when I went in, and I already had a little bit of an attitude because of the phone (sorry, Brooke!) but she was totally professional, patient, and super helpful.I think I was in and out of there under about an hour. Phone is working just fine. Turns out I had misconfigured some settings (whoops), I felt silly but she assured me that it happened often. I appreciate how she handled the entire thing—and me.

Sydney was amazing. We had issues transferring photos and she stayed around to help me .it was a crazy process and she got it all worked out. Would definitely come here for any phone things. . Cant say enough.

We enjoyed our visit today with each employee that assisted us. From our pleasant greeting and wait time, to our interpersonal representative, WILLIE, helping my father with an issue! Thank you for following CDC guidelines with masks, proper distancing, and cleaning! Good job, team!

The people here are always great and helpful! Cole and Benny helped me get a new phone added to the line and also helped switch from a different phone company! They were easy to talk to and made the whole experience quick and painless! Will always come to this store!

Extremely nice. Agent went the extra mile for me. I was totally impressed.

Went in and had been helped by Amber and Matthew. They both had amazing customer service and I never once felt the typical pressure of sales which youd get at most places! The whole process was smooth and very easy when I got a new phone and new sim cards for my whole family! I just switched to AT&T after being with Sprint for 5+ years and now Im even paying much less per month!!! Ive never gotten service this quick, efficient, or as friendly from any other cell phone provider Ive been to. I highly recommend this place overall and am extremely satisfied with the whole process! Way to go guys!!

Kaylee is by far a standout employee, I would almost rate her as a geniuses when it comes to maneuvering and upgrading the phone services! She is superb at finding the best financial package to make my phone bill affordable!!!

Whats the point of having plexiglass when your management doesnt enforce the mask policy? I came for help with my account not to catch Covid. AT&T always trying to sign you up for extras. No thanks Ill pass on the extra Covid. Ill go to the Market Plaza store where Ive never had to worry about them not wearing masks. Youre socially irresponsible employees should be reprimanded.

Arrived with unique issues and needs. Representative Brandi was able to look into our issue/need and provide quality support.I highly recommend Brandi.

We had a very welcoming experience even with it being busy. Wille was our sales person and listened to what we wanted and explained everything. He made it so easy . Thank you for great service. The manager Amber was so friendly as well when it came to helping.

Savanah at the AT&T store in Yukon was very professional and covered all aspects of us upgrading our phone. There was no pressure. It was nice seeing great customer service.

10/10 recommend Alex. This was the fastest experience I’ve ever had at AT&T. I was in and out within 45 minutes with a new phone. We all know how slow AT&T is, but this experience was amazing!

Savanah was extremely helpful in getting me set up with my first iPhone. Great experience from top to bottom

Willie was absolutely amazing and so helpful and knowledgeable! He walked us through every step and he explained everything very clearly and was so patient with us!!!

The service was great after waiting over 2 hours! Im all about good customer service, but when there is a line of people waiting, maybe a hair of urgency.

Just bought a new phone and our representative Cole was awesome. He was courteous, knowledge and helped us to get the best deal. He really listened to what we wanted and helped us meet those expectations. Fantastic!a

This store was the best one Ive been to in the metro. Jeremy was super helpful and patient with every question I had and the rest of the staff were awesome as well!

Jeremy and Brittany have been the light at the end of tunnel of payment arrangements. They hooked me up with an amazing Bluetooth headset with zero headaches thank you At&T for such competent helpful hope offering employees that take the fear of upgrading and any and all contract worries!!!! Thank you Jerremy M Brittany D for the best customer service tag team action to relive all my stress.

Last Sunday, we went to the Yukon AT&T store to inquire about the fiber optics Internet service. Savanah M. helped us and answered all our questions. Because of Savanah’s knowledge and excellent customer service, we availed of the service on the spot. Savanah continues to help us even after we activated the service. Kudos to Savanah. Thank you for taking care and continue to take care of my Family’s internet needs.

Mason Winters was amazing and so helpful! Amber was awesome! I switched from sprint to AT&T’s and they made my transition so easy!!! Stress free now no more fighting with sprint for decent customer customer service i have excellent service support and reliable network derive!

Mason took great care of my wife and I with our phone and TV service. He went above and beyond and provided exceptional customer service! I would highly recommend you go and visit him and his team at the Yukon AT&T store! Well done guys!!

Came in for a bad router, left with a incredible plan. Thank you so much for your time and knowledge! Cant say enough about how well I was treated.Thank you Savanah

We upgraded our phones with Matthew, and he was awesome! Super knowledgeable, worked efficiently, and a cool dude! Recommend him when you go in!!!! 10/10 service!

I have never walked out of AT&T with no phone and a smile on our face. Willie was amazing!!! He was more about making a customer than a dollar today!!! We will definitely come see Willie for all out AT&T needs!

Sydney was very informative and I appreciated the time she took helping me with my new phone.

Benny was great at helping us with our phone issues. Waiting took a while but our problem was taken care of.

I stopped by this store to ask some questions about my phone acting up and I got amazing assistance from Kaylee and Allison - they were friendly & incredibly patient with me and they resolved an issue with my screen that I was making me crazy! Awesome people!

I would think a former Summit store would know better than to let people roam around without masks. I had to tell people I had aids just so they’d stay away and not give me covid. Last I checked, AT&T didn’t let me put a ventilator on an installment plan.

The att store in Yukon is so slow to get help with it had to go to a different store to get help

Kaylee helped me get all of my passwords set up in store and was super friendly!

Absolutely horrible experience. I went in to drop my phone off for a repair. Instead the technician STARTS A NEW CLAIM without asking my permission then proceeds to not do her job and instead was on the phone for nearly half an hour. Before telling me they were filing a new claim for me that would cost 4x as expected!! Id like to hear back from a manager.

Brook was amazing I’ll come here again

Awesome staff and great help from everyone. Must go here to get taken care of.

Benny & Gerard were very kind, knowledgeable, professional, patient, and friendly!

Jaz was really helpful and friendly. The manager Amber was also very nice.

We had Sydney and she was fantastic!!! Best AT&T experience Ive ever experienced! She was very knowledgeable and informative!

I was greeted and ask sit down so they could help me activate my new phone. Then, I was blown off while they helped other customers that kept coming in the store behind me, and i was left to sit like I wasnt even there. Very disappointed as a new customer to AT&T.

Justin did a great job and did every thing he could and knew very pleased with him

Cole was the fantastic representative that assisted us. He was knowledgeable and helpful!

Great job Jaz!!! You rocked it! I love my new phone!

Great people! Very insightful!

This store is ALWAYS overcrowded and understaffed. The staff is usually friendly but youre gonna be waiting for as much as 30 to 45 minutes before youll be waited on.

The staff are friendly but I was made to wait in queue for an hour while people who got here after me were allowed to go in and receive service. Does not enforce mask policy.

Great help from Alex

Brianna was great!

Went here to look at new phones and plans.

Watting is take to long time

Very friendly staff

Everything is OK